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https://content.smokeci.com/multi-language-voice-surveys?hsLang=en
Submission: On October 04 via manual from US — Scanned from DE
Submission: On October 04 via manual from US — Scanned from DE
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Case study
GATHERING FEEDBACK IN A CUSTOMER'S OWN LANGUAGE IMPROVES THE EXPERIENCE AND
INCREASES RESPONSE RATES
As one of the United States' largest nonprofit health plans, operating a Genesys
Cloud contact centre, our customer sought a way to gather real-time feedback
from their diverse customer base - using voice surveys in multiple languages
The implementation of Smoke Customer Intelligence’s premium Genesys Cloud
AppFoundry VoC solution enabled the contact centre to achieve response rates of
more than 40% to their multi-language voice surveys.
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21Dec
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15Dec
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10Dec
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13Oct
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At Smoke Customer Intelligence we are passionately focused on giving
organisations the ability to hear and understand their customers’ voices through
proprietary software and intuitive insight. Our multi-channel survey offering
engages your customers at various touchpoints along their customer journey with
your organisation to measure moments-of-truth.
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