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THE ONE SOLUTION TO MANAGE YOUR HOTEL OPERATIONS

Whether you are a small family hotel or the world’s leading hospitality group
across multiple locations, HotelFriend will deliver top-notch profitable
solutions and provide massive opportunities that meet your unique business
needs.

Start Free Book a Demo



HOTELFRIEND: ALL-IN-ONE PROPERTY MANAGEMENT PLATFORM

Business Process Improvement
Guest Satisfaction Measurement
Revenue Management
Performance Optimization

PROPERTY MANAGEMENT SOFTWARE

An all-in-one cloud platform designed to streamline your daily tasks. Automate
key hotel operations, boost revenue and grow your business with one platform.
Suitable for properties of all sizes, worldwide.

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Booking Engine

A built-in booking module allows your guests to make quick reservations online
or via their mobile devices. Sell your rooms directly from your own website
without any commissions.

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Channel Manager

Advertise your property across leading OTAs with the Channel Manager. It
provides real-time insight into prices and inventory and ensures your hotel info
on Booking or Expedia is in sync. Establish a strong online presence to grow
your client base instantly.

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Point of Sale

Accept payments both online and in cash in your hotel restaurant through POS
integrations. With tools such as split payments and customer management, you can
increase your efficiency by 40%.

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Housekeeping Management

Take charge of your department operations like never before. Unlock the
potential of agile task management and elevate the service quality of your hotel
with a single, user-friendly platform.

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12 MINUTE SAVED PER CHECK-IN

64% INCREASE OF AVERAGE REVPAG

100% AUTOMATED PAYMENTS

40% INCREASE IN DIRECT BOOKINGS


MAXIMIZE YOUR POTENTIAL WITH HOTELFRIEND

A comprehensive, preconfigured, and ready for immediate use cloud-based PMS to
seamlessly manage all types of properties. Scalable system provided by a single
developer to support hoteliers in their day-to-day processes. Just select the
package you'd like to go with and get the most out of its strengths.

A free IT consultation to enhance your business operations



Custom software development for tailored workflow



Third-party API integration options



Exceptional product support



The intuitive and simple design ensures maximum efficiency for your team.
However, we do offer employee training if needed.


OUR CLIENTS

HotelFriend Software is powered by the best hospitality properties




HOW IT WORKS

Stay focused on your core tasks by automating the parts of the business. Our
solutions cut the majority of your work at each stage of the guest journey.

Property Management
Channel Manager
Direct Booking
Payments
Cash Register
Room Access
Reporting
Mobile Guest App

PROPERTY MANAGEMENT

Coordinate the work of the front desk and back office with ease. Manage
communications, guest info, availability, sales, planning, and more in one
interface. The integrity of all processes guarantees quality service and
increased levels of retention as a result.

Manage all hotel operations in a centralized way

Automate manual tasks, save time, and reduce errors

Streamline communication between hotel staff

Access real-time reports on occupancy and revenue

Integrate with other hotel systems for a seamless experience

Provide tailored guest services


ABOUT HOTELFRIEND IN NUMBERS

Since our establishment in 2016 in Germany, HotelFriend has been dedicated to
crafting high-quality software that empowers travel and hospitality companies to
achieve remarkable growth. Our reach spans 500+ clients worldwide, ranging from
luxurious hotels to vibrant restaurants, serene wellness facilities, and
magnificent cruise ships.




UP TO 6 DAYS

Setup Time


1-5 MIN

Support Response Time


70+

Developers That Solve All Your Requests


DATA PROTECTION MADE IN GERMANY

ISO СERTIFIED

One of our goals is to adhere to global standards of quality assurance,
manufacturing, and business.

SSL/TLS ENCRYPTION

The communication is exclusively HTTPS encrypted.

CONTINUOUS EXTERNAL REVIEW

We are striving to ensure permanent and objective data protection for our
customers, and that is why HotelFriend regularly goes through an independent
data protection audit.


HOTELFRIEND REVIEWS

Read just some of the success stories from our customers to find out why so many
companies choose us:

Pawel Nowak

Head of Digital Strategy

One of the things I love about this PMS is its user-friendly interface. The
system is very intuitive, and we didn't need to spend much time training our
staff on how to use it.

We managed to automate many tasks, including check-ins, checkouts, and payment
processing to reduce the workload for the hotel team.

Anna Keller

Hotel Manager

The Mobile Concierge App allowed our guests to access all the information they
need about the hotel and its features right from their smartphones.

This not only makes it easier for guests to plan their stay but also helps me to
manage the hotel more efficiently.

Christian Niemann

F&B Supervisor

The online payment feature has truly revolutionized the way we do business, and
I can't imagine going back to the old ways of payment processing.

The software uses advanced encryption technology to keep all payment data safe,
and we have never experienced any breaches or related issues.

Blog




MOST OUTSTANDING PROJECTS

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Technologies

From Hospitality to Logistics: A Guide on Salto Locks Integration for Universal
Access Control

Read more

Product Updates

Booking Engine v. 3.6.0: PayPal payments, multiple variations of meals, and
voucher creation

Read more

Product Updates

Product Updates v. 3.91.0: More flexibility for meal types and quicker refunds

Read more

Ready to get started?

Find out how we empowered hotels worldwide to unleash their full potential.

Start Free Trial Book a Demo
HEADQUARTERS
 * HotelFriend AG, Friedrichstrasse 171 10117 Berlin.
 * Tel.: +49 30 46999 5418
 * Fax: +49 30 46999 5419
 * kontakt@hotelfriend.de

Copyright © 2023 HotelFriend AG. All Rights Reserved.
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