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 * Support
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RED HAT ENTERPRISE LINUX LIFE CYCLE

 * Overview
 * Details
 * Production Phases
   * Full Support Phase
   * Maintenance Support 1 Phase
   * Maintenance Support Phase (RHEL 8 & 9) Phase /
     Maintenance Support 2 Phase (RHEL 7)
   * Extended Life Phase
 * Red Hat Enterprise Linux 8 and 9 Life Cycle
   * RHEL 8 Planning Guide
   * RHEL 9 Planning Guide
   * Red Hat Enterprise Linux Application Streams Life Cycle
 * Red Hat Enterprise Linux Extended Maintenance
   * Extended Update Support Add-on
   * Enhanced Extended Update Support Add-on
   * Red Hat Enterprise Linux 8 EUS Maintenance Policy;
     and Red Hat Enterprise Linux 9 EUS/Enhanced EUS Maintenance Policy
   * Update Services for SAP Solutions
   * Extended Life-cycle Support Add-On
 * Virtualization
 * Life-cycle Dates
 * Retired Life Cycle Dates
 * Other Related Products


OVERVIEW


RED HAT ENTERPRISE LINUX 7

 * Red Hat Enterprise Linux version 7 delivers ten years of support in Full
   Support, Maintenance Support 1 and Maintenance Support 2 Phases followed by
   an Extended Life Phase. In addition, Red Hat Enterprise Linux 6 customers may
   purchase annual Add-on subscriptions called Extended Life-cycle Support (ELS)
   to extend limited subscription services beyond the Maintenance Support 2
   Phase.

EXCEPTION

 * Red Hat does not offer Extended Update Support or Extended Life cycle Support
   for version 7 of Red Hat Enterprise Linux for ARM, Red Hat Enterprise Linux
   for Power LE (POWER9), Red Hat Enterprise Linux for IBM System z (Structure
   A) and Red Hat Enterprise Linux Atomic Host.

LIFE CYCLEVIII:




RED HAT ENTERPRISE LINUX VERSION 8 AND 9

Red Hat understands the importance of life cycle planning for our customers,
partners, ISVs, and the Red Hat Enterprise Linux ecosystem. With the
introduction of Red Hat Enterprise Linux version 8, Red Hat simplified the RHEL
product phases from four to three: Full Support, Maintenance Support, and
Extended Life Phase. We are also providing information on anticipated release
dates and minor releases that will offer extended support.

 * Red Hat Enterprise Linux Version 8 and 9 delivers a ten year life cycle in
   Full Support and Maintenance Support Phases followed by an Extended Life
   Phase. In addition, Red Hat Enterprise Linux 8 and 9 customers may purchase
   annual Add-on subscriptions called Extended Life-cycle Support (ELS) to
   extend limited subscription services beyond the Maintenance Support Phase.

LIFE CYCLEVIII:



The Red Hat Enterprise Linux life cycle phases are designed to reduce the level
of change within each major releasei over time and make release availability and
content more predictable.ii


DETAILS

During the life cycle for each major version, software changes to Red Hat
Enterprise Linux are delivered via individual updates known as errata advisories
through the Red Hat Customer Portaliii or other authorized Red Hat portals.
Errata advisories may be released individually on an as-needed basis or
aggregated as a minor release. Errata advisories may contain security fixes (Red
Hat Security Advisories or RHSAs), bug fixes (Red Hat Bug Fix Advisories or
RHBAs), or feature enhancements (Red Hat Enhancement Advisories or RHEAs).
Errata advisories are tested and qualified against the active Red Hat Enterprise
Linux major release. (For example, a Red Hat Enterprise Linux 8 RHSA will be
applied cumulatively to the latest Red Hat Enterprise Linux 8 version and patch
set.) Released errata advisories remain accessible to active subscribers for the
entire Red Hat Enterprise Linux life cycle. Within each major release of Red Hat
Enterprise Linux, any errata advisory (including one released as part of a minor
release) will be applied cumulatively to the latest release of Red Hat
Enterprise Linux, including any patch sets.

During the life cycle of a major Red Hat Enterprise Linux release, Red Hat makes
commercially reasonable efforts to maintain binary compatibility for the core
runtime environment across all minor releases and errata advisories. If
necessary, Red Hat may make exceptions to this compatibility goal for Critical
impact security or other significant issues. Furthermore, major releases of Red
Hat Enterprise Linux contain a limited set of backward-compatible libraries
included in previous major releases to allow for the easy migration of
applications. Typically, Red Hat applies changes in such a way as to minimize
the amount of change and to maintain binary compatibility. Exceptions may apply
for controlled package re-bases under certain circumstances. The binary
compatibility goal is extended to Red Hat Enterprise Linux for use in an
application container. Additional details can be found in the Red Hat Enterprise
Linux 7: Application Compatibility Guide, the Red Hat Enterprise Linux 8:
Application Compatibility Guide, or the Red Hat Enterprise Linux 9: Application
Compatibility Guide.

The following table details the subscription services, including support and
software maintenance, performed during each phase of the Red Hat Enterprise
Linux life cycle:

Red Hat Enterprise Linux Life Cycle Description Full Support Maintenance
Support 1
(RHEL 7)12 Maintenance
Support (RHEL 8 & 9)13

Maintenance
Support 2
(RHEL 7)12 Extended Life Phase7 Extended Life Cycle Support (ELS) Add-On8
Extended Update Support (EUS)
Add-On8

Enahanced Extended Update Support (Enhanced EUS)
Add-On8 Access to Previously Released Content through the Red Hat Customer
Portal Yes Yes Yes Yes Yes Yes Self-help through the Red Hat Customer Portal Yes
Yes Yes Yes Yes Yes Technical Support1 Unlimited Unlimited Unlimited Limited9
Unlimited Unlimited Asynchronous Security Errata (RHSA)10 11 Yes Yes Yes No Yes8
Yes8 Asynchronous Bug Fix Errata (RHBA)2 11 Yes Yes Yes No Yes Yes Minor
Releases Yes Yes Yes (RHEL 7); Not applicable (RHEL 8 & 9) No No No Refreshed
Hardware Enablement3 Native Limited4 Native Using Virtualization Using
Virtualization Using Virtualization Using Virtualization Software Enhancements5
Yes6 No No No No No Updated Installation Images Yes Yes Yes14 No No No

 1.  Technical Support access depends on the Service Level included in your Red
     Hat Enterprise Linux Subscription.
 2.  Red Hat may choose, as a temporary measure, to address those catastrophic
     issues with a significant customer business impact with a Hotfix while the
     Bug Fix errata advisory (RHBA) is being created.
 3.  Native hardware enablement is provided by backporting hardware drivers,
     etc., to the relevant version of Red Hat Enterprise Linux. Hardware
     enablement using virtualization is achieved by running an earlier version
     of Red Hat Enterprise Linux as a virtual guest on a newer version of Red
     Hat Enterprise Linux. See the Virtualization description below for details.
     NOTE: Hardware certification (including the associated hardware limits)
     applies to the version of Red Hat Enterprise Linux that is being used as
     the host.
 4.  Native hardware enablement in the Maintenance Support 1 Phase is limited to
     hardware enablement that does not require substantial software changes. See
     the Maintenance Support 1 description below for details.
 5.  Software enhancements are additions of new functionality beyond correcting
     defects or enabling previously existing functionality on a new hardware
     generation.
 6.  Major releases are the primary vehicle for significant software
     enhancements, although low-impact software enhancement may also be
     delivered in minor releases.
 7.  See the Extended Life Phase description below.
 8.  Extended Update Support (EUS), Enhanced Extended Update Support (Enhanced
     EUS), and Extended Life-cycle Support (ELS) are available as optional
     add-ons. See the EUS, Enhanced EUS, and ELS descriptions below.
 9.  For existing installations only. See details below for other limitations.
 10. See the Issue Severity Classification page for security severity
     classifications.
 11. All errata provided at Red Hat's discretion.
 12. Applies to RHEL version 7; does not apply to RHEL 8 & 9.
 13. Maintenance Support for RHEL 8 and 9 is the equivalent of Maintenance
     Support 2 for the entire maintenance phase.
 14. Updated installation image provided at first minor release GA date.


RED HAT ENTERPRISE LINUX PRODUCTION PHASES


FULL SUPPORT PHASEIV:

During the Full Support Phase, Red Hat defined Critical and Important Security
errata advisories (RHSAs) and Urgent and Selected (at Red Hat discretion) High
Priority Bug Fix errata advisories (RHBAs) may be released as they become
available. Other errata advisories may be delivered as appropriate.

If available, new or improved hardware enablement and select enhanced software
functionality may be provided at the discretion of Red Hat, generally in minor
releases. Hardware enablement that does not require substantial software changes
may be provided independent from minor releases at Red Hat's discretion.

Minor releases will also include available and qualified errata advisories
(RHSAs, RHBAs, and RHEAs). Minor releases are cumulative and include the
contents of previously released updates. The focus for minor releases during
this phase lies on resolving defects of medium or higher priority.

Updated installation images will be provided for minor releases during the Full
Support Phase.


MAINTENANCE SUPPORT 1 PHASEV:

During the Maintenance Support 1 Phase, Red Hat defined Critical and Important
Security errata advisories (RHSAs) and Urgent and Selected (at Red Hat
discretion) High Priority Bug Fix errata advisories (RHBAs) may be released as
they become available. Other errata advisories may be delivered as appropriate.

If available, hardware enablement that does not require substantial software
changes may be provided at the discretion of Red Hat, generally in minor
releases. New software functionality is not available during this phase.

Minor releases will also include all available and qualified errata. Minor
releases are cumulative and thus include the contents of previously released
minor releases and errata advisories, including those from the Full Support
Phase. The focus for minor releases during this phase lies on resolving urgent-
or high-priority bugs.

Updated installation images will be provided at Red Hat's discretion for minor
releases during the Maintenance Support 1 Phase only if required because of
installer changes.


MAINTENANCE SUPPORT PHASE (RHEL 8 & 9) PHASE / MAINTENANCE SUPPORT 2 PHASE (RHEL
7)VI:

During the Maintenance Support Phase for Red Hat Enterprise Linux Version 8 & 9,
and Maintenance Support 2 Phase for Red Hat Enterprise Linux version 7, Red Hat
defined Critical and Importantix impact Security Advisories (RHSAs) and selected
(at Red Hat discretion) Urgent Priority Bug Fix Advisories (RHBAs) may be
released as they become available. Other errata advisories may be delivered as
appropriate.

New functionality and new hardware enablement are not planned for availability
in the Maintenance Support (RHEL 8 & 9) Phase and Maintenance Support 2 (RHEL 7)
Phase.


EXTENDED LIFE PHASE:

During the Extended Life Phase, a Red Hat Enterprise Linux subscription provides
continued access to previously released content on the Red Hat Customer Portal,
as well as other content such as documentation and the Red Hat Knowledgebase.
Advice for migrating to currently supported Red Hat Enterprise Linux versions
may also be provided.

For versions of products in the Extended Life Phase, Red Hat will provide
limited ongoing technical support. No bug fixes, security fixes, hardware
enablement or root-cause analysis will be available during this phase, and
support will be provided on existing installations only.

Red Hat reserves the right to terminate the ongoing support in the Extended Life
Phase for a particular version of Red Hat Enterprise Linux at any time.


RED HAT ENTERPRISE LINUX 8 AND 9 LIFE CYCLE

Red Hat is providing further predictability for Red Hat Enterprise Linux
customers, partners, and ISVs. The below map provides details on when minor
releases are planned, and which minor releases will include Extended Update
Support and Update Services for SAP Solutions. Minor releases are planned for
release every six months through the Full Support phase.


RHEL 8 PLANNING GUIDEVIII




RHEL 9 PLANNING GUIDEVIII




RED HAT ENTERPRISE LINUX APPLICATION STREAMS LIFE CYCLE

The vast majority of packages in Red Hat Enterprise Linux versions 8 & 9,
including most Application Streams, will be maintained for the full 10 year Red
Hat Enterprise Linux life cycle. Specified life cycle components, however, will
be maintained for less than 10 years, with a specified life cycle often matching
the upstream life of the component.

Application Streams will adhere to the errata criteria for the Production Phase
of the major release. For example, errata released for an Application Stream for
RHEL 8 or 9 during the Maintenance Support Phase will be confined to Red Hat
defined Critical and Importantix impact Security Advisories (RHSAs) and selected
(at Red Hat discretion) Urgent Priority Bug Fix Advisories (RHBAs). Similarly,
no new Application Streams will be released during the Maintenance Support Phase
and Extended Life Phase since Software Enhancements are not permitted during
these phases. However, to achieve the 10 years support criteria for RHEL, one
version of each Application Stream will be identified at the start of the
Maintenance Support Phase and that version will receive maintenance as described
by the support phases.

For example, most databases are supported upstream for 5 years and maintenance
of their Application Stream in RHEL 8 or 9 will align with their upstream
support. There will be overlapping PostgreSQL Application Streams in RHEL 8,
with each stream maintained for 5 years. Customers may select the Application
Stream version that best meets their needs. They can install an older version,
install a newer version and stay on it for the full 5 years, or update to the
latest stream with each release, whatever best fits their use case. Customers
never have to update, they can update at their own convenience. If a customer
asks for support beyond the specified life of an Application Stream, they may be
asked to move to a newer Application Stream to take advantage of bug fixes and
CVE advisories.

Please see the Red Hat Enterprise Linux Application Streams Life Cycle page for
more information.


RED HAT ENTERPRISE LINUX EXTENDED MAINTENANCE


EXTENDED UPDATE SUPPORT ADD-ONVII

Red Hat offers the Extended Update Support (EUS) Add-On to a Red Hat Enterprise
Linux subscription for those customers who wish to standardize on a specific
minor release for an extended period of time. The EUS Add-On allows customers
the flexibility to decide when to take advantage of new Red Hat Enterprise Linux
features, including new hardware enablement.

Under a Red Hat Enterprise Linux subscription, all available RHSAs and RHBAs are
provided for the current active minor release until the availability of the next
minor release. By contrast, EUS —for a specific minor release—an independent,
extended stream of those Red Hat defined Critical and Importantix impact RHSAs
and selected (at Red Hat discretion) Urgent Priority RHBAs that are available
after that specific minor release and in parallel to subsequent minor releases.
See the list of packages included for RHEL 7 here. Please reference the RHEL 8
and 9 EUS Support Maintenance Policy below.

Each Red Hat Enterprise Linux EUS stream is available for 24 months from the
availability of the minor release.

EUS is not offered on:

 * Red Hat Enterprise Linux 7 and 8 for Workstations
 * Red Hat Enterprise Linux Desktop (All RHEL Versions)

Note: EUS is included with x86-64 Red Enterprise Linux Server Premium
subscriptions. EUS may be purchased as an Add-on to x86-64 Red Hat Enterprise
Linux Server standard subscriptions, Red Hat Enterprise Linux for IBM Power LE,
and Red Hat Enterprise Linux for IBM z Systems subscriptions. In Red Hat
Enterprise Linux version 7, EUS has been retired for all minor releases.

Note: RHEL 7.9 is the final RHEL 7 release and maintenance is defined by the
Maintenance Support 2 Phase policy above.

In Red Hat Enterprise Linux 8, EUS is planned for RHEL 8.1, 8.2, 8.4, 8.6, and
8.8 (see above chart).

 * 8.4 (ends May 31, 2023)
 * 8.6 (ends May 31, 2024)
 * 8.8 (ends May 31, 2025)

In Red Hat Enterprise Linux 9, EUS is planned for RHEL 9.0, 9.2, 9.4, 9.6, and
9.8 (see above chart).

 * 9.0 (ends May 31, 2024)
 * 9.2 (ends May 31, 2025)

Note: EUS may now be purchased as an Add-on to Red Hat Enterprise Linux 9 for
Workstations.

Please see this Knowledgebase Article for more details on EUS.


ENHANCED EXTENDED UPDATE SUPPORT ADD-ON

Red Hat offers the Enhanced Extended Update Support for Red Hat Enterprise Linux
Add-on subscription for those customers who wish to standardize on a specific
minor release for an extended period of time. The Enhanced Extended Update
Support for RHEL Add-On allows customers the flexibility to decide when to take
advantage of new Red Hat Enterprise Linux features, including new hardware
enablement.

Under a Red Hat Enterprise Linux subscription, all available RHSAs and RHBAs are
provided for the current active minor release until the availability of the next
minor release. By contrast, Enhanced Extended Update Support for RHEL —for a
specific minor release—an independent, extended stream of those Red Hat defined
Critical and Importantix impact RHSAs and selected (at Red Hat discretion)
Urgent Priority RHBAs that are available after that specific minor release and
in parallel to subsequent minor releases. Please reference the RHEL 8 and 9 EUS
Support Maintenance Policy below.

Each Enhanced Extended Update Support for RHEL stream is available for 48 months
from the availability of the minor release.



Enhanced Extended Update Support is only available for Red Hat Enterprise Linux
version 9.



Enhanced EUS is not available for:



 * Red Hat Enterprise Linux Server Standard subscriptions
 * Red Hat Enterprise Linux Workstation
 * Red Hat Enterprise Linux Desktop

Enhanced Extended Update Support for Red Hat Enterprise Linux may be purchased
as an Add-on to x86-64 Red Hat Enterprise Linux Server standard or premium
subscriptions, Red Hat Enterprise Linux for IBM Power LE, and Red Hat Enterprise
Linux for IBM z Systems subscriptions.



Note:

In Red Hat Enterprise Linux 9, Enhanced EUS is planned for RHEL 9.0, 9.2, 9.4,
9.6, and 9.8 (see above chart).

9.0 (ends May 31, 2026) 9.2 (ends May 31, 2027)

 * 9.0 (ends May 31, 2026)
 * 9.2 (ends May 31, 2027)

Please see this Knowledgebase Article for more details on EUS.


RED HAT ENTERPRISE LINUX 8 EUS MAINTENANCE POLICY; AND RED HAT ENTERPRISE LINUX
9 EUS/ENHANCED EUS MAINTENANCE POLICY

The Red Hat Enterprise Linux 8 Extended Update Support maintenance policy; and
the Red Hat Enterprise Linux 9 Extended Update Support/Enhanced Extended Update
Support maintenance policy consist of addressing (a) security related issues for
active software packages in Red Hat Enterprise Linux version 8 & 9, and (b)
Urgent bugs for a specified list of packages as detailed below.

SECURITY MAINTENANCE

 * Red Hat may provide security fixes for Red Hat defined Critical and Important
   CVEs for packages within Red Hat Enterprise Linux as long as the package is
   not in end of life.
 * Packages within RHEL 8 or 9 Application Streams may have a shorter life cycle
   than a specific RHEL minor release
    * Please refer to the Application Streams life cycle section for more
      details

 * The policy applies ONLY on current active minor releases per the Red Hat
   Enterprise Linux Life Cycle policy
 * Definition of Critical and Important Impact CVEs is defined by the Red Hat
   Security Policy

BUG FIX MAINTENANCE

 * The inclusions list below is a minimum set of packages that apply to Urgent
   bug fixes.
    * bind, bash, chrony, grub2, grubby, glibc, gnutls, httpd, kernel,
      libgcrypt, libvirt, nss, openssh, openssl, python 3.6 (RHEL 8), python 3.9
      (RHEL 9), qemu-kvm, rpm, sudo, systemd, wget, yum / dnf

 * Urgent bugs not on the list may be addressed at Red Hat discretion.
 * The policy applies ONLY on current active minor releases per the Red Hat
   Enterprise LInux Life Cycle Policy.

Note: Active minor releases refers to the period of time a specific minor
release is maintained. For example, RHEL 9.0 with EUS is active for 24 months
from general availability.


UPDATE SERVICES FOR SAP SOLUTIONS

Red Hat offers Update Services for SAP Solutions (E4S) on a Red Hat Enterprise
Linux for SAP Solutions subscription for those customers who wish to standardize
on a specific minor release for an extended period of time. The Update Services
for SAP Solutions allows customers the flexibility to decide when to take
advantage of new Red Hat Enterprise Linux features, including new hardware
enablement.

Under a Red Hat Enterprise Linux subscription, all available RHSAs and RHBAs are
provided for the current active minor release until the availability of the next
minor release. By contrast, EUS and Update Services for SAP Solutions
deliver—for a specific minor release—an independent, extended stream of those
Red Hat defined Critical and Importantix impact RHSAs and selected (at Red Hat
discretion) Urgent Priority RHBAs that are available after that specific minor
release and in parallel to subsequent minor releases. For EUS and Update
Services for SAP Solutions subscribers, Red Hat generally will continue to
proactively provide Red Hat defined Critical and Importantix impact RHSAs
independent of customer requests if and when available. See the list of packages
included for RHEL 7 here. Please reference the RHEL 8 and 9 EUS Support
Maintenance Policy above.

Each Red Hat Enterprise Linux Update Services for SAP Solutions stream is
available for 48 months from the availability of the minor release.

For Red Hat Enterprise Linux for SAP Solutions, on RHEL 7, Update Services for
SAP Solutions is available for the following releases:

 * 7.7 (ends August 30, 2023; Final RHEL 7 Update Services for SAP Solutions
   Release)

Note: RHEL 7.9 is the final RHEL 7 release and maintenance is defined by the
Maintenance Support 2 Phase policy above.

For Red Hat Enterprise Linux for SAP Solutions on RHEL 8, Update Services for
SAP Solutions is currently available for the following releases:

 * 8.1 (ends November 30, 2023)
 * 8.2 (ends April 30, 2024)
 * 8.4 (ends May 31, 2025)
 * 8.6 (ends May 31, 2026)
 * 8.8 (ends May 31, 2027)

In Red Hat Enterprise Linux 8, Update Services for SAP Solutions is planned for
RHEL 8.8 (see above chart).

For Red Hat Enterprise Linux for SAP Solutions on RHEL 9, Update Services for
SAP Solutions is currently available for the following releases:

 * 9.0 (ends May 31, 2026)
 * 9.2 (ends May 31, 2027)

In Red Hat Enterprise Linux 9, Update Services for SAP Solutions is also planned
for RHEL 9.2, 9.4, 9.6, and 9.8 (see above chart).


EXTENDED LIFE-CYCLE SUPPORT ADD-ON:

Extended Life-cycle Support (ELS) is an optional Add-On subscription for certain
Red Hat Enterprise Linux subscriptions. The ELS Add-on is available during the
Extended Life Phase for Red Hat Enterprise Linux 6.

Red Hat Enterprise Linux 6 ELS delivers certain Red Hat defined Critical and
Important security fixes and selected (at Red Hat discretion) urgent priority
bug fixes and troubleshooting for the last minor release.

 * RHEL 6 ELS Inclusion List.

For Red Hat Enterprise Linux 6, the ELS Add-On covers the IBM z Systems and the
x86 architecture, both 32-bit and 64-bit variants. Add-Ons are not covered by
ELS.

For guidance on how to best modernize your Red Hat infrastructure with a
solution that meets your business needs, contact Red Hat Consulting.

Note: Only Standard or Premium subscriptions to RHEL Server are eligible for ELS
Support. RHEL Desktop or RHEL Workstation subscriptions are not eligible for
ELS.


VIRTUALIZATION

Virtualization provides hardware abstraction for guest operating systems.
Abstraction allows a guest that is running an older version of Red Hat
Enterprise Linux that does not support the latest server hardware to be easily
deployed on a virtualization host that does. In this way, a Red Hat Enterprise
Linux 7 guest can be hosted by Red Hat Enterprise Linux 9 on a latest-generation
processor.

Red Hat intends to support those versions of Red Hat Enterprise Linux that are
still within the Production or Extended Life Phase when run as virtualized
guests on later versions of Red Hat Enterprise Linux.

The Red Hat Enterprise Linux virtualization support matrix provides details on
the supported combinations of operating systems, versions, and hardware
architectures.


LIFE-CYCLE DATES

All future dates mentioned for "End of Full Support" and "End of Maintenance
Support 1" are close approximations, non definitive, and subject to change.


RED HAT ENTERPRISE LINUX LIFE-CYCLE DATES


RETIRED LIFE CYCLE DATES

To see the Life-cycle dates for older major, minor, and extended maintenance
versions which are no longer receiving updates, please refer to
https://access.redhat.com/articles/4038291


OTHER RELATED PRODUCTS

For information on the life cycle of Red Hat Software Collections, please see
https://access.redhat.com/support/policy/updates/rhscl/.

For information on the life cycle of Red Hat Enterprise Linux Extras, please see
https://access.redhat.com/support/policy/updates/extras/.

For information on the life cycle of Red Hat Enterprise Linux for Real Time,
please see https://access.redhat.com/support/policy/updates/realtime

 1. i. Major releases are denoted by a whole number, such as Red Hat Enterprise
    Linux 6.
 2. ii. Red Hat publishes this life cycle in an effort to provide as much
    transparency as possible although reserves the right to make exceptions from
    these policies as conflicts arise.
 3. iii. Red Hat Network (RHN) can be accessed through the Red Hat Customer
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 5. v. The Maintenance Support 1 Phase was formerly called the "Production 2"
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 6. vi. The Maintenance Support 2 Phase was formerly called the "Production 3"
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 7. vii. For details on the EUS Add-On, please refer to
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 8. viii. The life-cycle time spans and dates are subject to adjustment.
 9. ix. Applies to Important CVEs that occur on or after October 1, 2019


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