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Zendesk Relate Discover what Zendesk AI can do for you

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PRODUCTS

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps,
integrations, and partners

PRICING

Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution

SOLUTIONS

EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsGet off on the right footEmployee experienceTreat employees
like customersIndustriesMeet your market’s needsConversational CRMCreate lasting
customer relationships

DEMO

RESOURCES

BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever
you areTraining and certificationLearn how to use Zendesk and prove your
expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional
servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with
ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things
with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee
what success with Zendesk looks likeNewsroomCompany news and announcementsTrust
and securityYour business is protected with Zendesk

COMPANY

About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal

LANGUAGE

English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Free trialFree trialSign in
Sign in
Product support
Company
About usNewsroomEventsCareersDiversity & InclusionAccessibility
PlanSustainabilityZendesk FoundationLegal
Contact us
English (US)
English (US)English (UK)EspañolEspañol
(LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish
(Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย
Products
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solutionSunshine PlatformFast, open, and flexibleMarketplaceApps,
integrations, and partners
Pricing
Zendesk for serviceThe complete service solutionZendesk for salesThe modern
sales solution
Solutions
EnterpriseHave conversations at scaleSmall & medium businessesGrow without
growing painsStartupsGet off on the right footEmployee experienceTreat employees
like customersIndustriesMeet your market’s needsConversational CRMCreate lasting
customer relationships
Demo
Resources
BlogGuides, reports, and best practicesEvents and webinarsLearn from wherever
you areTraining and certificationLearn how to use Zendesk and prove your
expertiseCommunityConnect, learn, and engage with Zendesk usersProfessional
servicesGet hands-on help, dedicated support or expert guidanceWhat’s New with
ZendeskCheck out recent product updatesAPI & DevelopersInfo for building things
with ZendeskPartnersHow to locate or become a Zendesk partnerCustomer storiesSee
what success with Zendesk looks likeNewsroomCompany news and announcementsTrust
and securityYour business is protected with Zendesk
Free trialFree trial


ZENDESK FOR SERVICE


SERVICE THAT’S UP CLOSE AND PERSONAL

Strong relationships start with strong interactions. Our service solution lets
you personalize customer experiences, building loyalty and revenue.

Start your free trialStart your free trialView demoView demo
Start your free trialStart your free trial


BENEFITS



Create meaningful connections

Scale your service offering

Stay flexible through change


CREATE MEANINGFUL CONNECTIONS

Customers come to you expecting answers. Meet them where they are, across any
channel, and then personalize the conversation around their exact needs.


FEATURES

Messaging
AI and automation
Help center

The Boston Globe delivers rich, interactive service with smartbots.

See how


SCALE YOUR SERVICE OFFERING

You need a support solution that scales as you do. Zendesk is built to absorb
new teams, divisions, and global bases. Our security measures keep everyone
safe, regardless of size.


FEATURES

Help center
AI and automation
Integrations

Udacity improved CSAT despite higher ticket volume.

See how


STAY FLEXIBLE THROUGH CHANGE

You can’t afford to get stuck with software that stays the same. With Zendesk,
implement new solutions quickly and add features as you go, all while
controlling your total cost.


FEATURES

Messaging
Routing and intelligence
Analytics

Lime offers personalized service in more than 50 global markets.

See how


CUSTOMER STORIES


“

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story
“

> Zendesk helped us quickly get control once volumes spiked, both in
> understanding what was happening and in the handling of the queries.

Steven Franklin

Global Head of Customer Service


Read customer story
“

> Having Zendesk as a stable force... meant we could identify any potential
> customer issues and quickly get those rectified.

Naomi Rankin

Global CX Manager


Read customer story
“

> We built out customizations for our call queue with the API. We have a sales
> group, a retention group, and a quilting group....Our IVR for everything is
> through Zendesk.

Wendi Mills

Senior Customer Service Manager


Read customer story




FEATURES




EXPLORE SERVICE CAPABILITIES

MessagingPersonalize conversations across channels.
AI and automationSolve customer issues faster with AI.
Help centerLet customers serve themselves.
Agent workspaceSee your customer data in one place.
TicketingTrack, organize, and solve all your tickets.
VoiceSpeak directly to customers.
Routing and intelligenceSend tickets to the best agent for the job.
Analytics and reportingTurn data into useful insights.
PlatformModify Zendesk to meet your needs.
IntegrationsBring your daily systems into Zendesk.


PROTECTED BY ZENDESK

ENTERPRISE-GRADE SECURITY

We promise to keep your data safe.

Find out how

SUSTAINABILITY

We’re focused on a net zero future.

Our promise


TAKE A QUICK TOUR

Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to offer exceptional support.

Start my tourStart my tour
 


JOIN THE BEST


POWERING 110,000+ OF THE BEST CUSTOMER EXPERIENCES

Start your free trialStart your free trialView demoView demo



RESOURCES




FEATURED EVENT


ZENDESK RELATE 2023

Join our flagship event in person or online to get the latest on Zendesk
products and CX insights.


REPORT

CX TRENDS 2023

Immersive CX is the future of successful businesses.


EBOOK

BETTER CONVERSATIONS WITH BOTS

Zendesk bots come trained to sort and solve issues.


GUIDE

HOW TO ADAPT WHEN UNCERTAINTY HITS

Drive CX growth and manage costs in an economic slowdown.

PRODUCTS

 * Zendesk for Service  

 * Zendesk for Sales  

 * Integrations  

 * Product updates  

 * System status  

 * Sign in  

 * Zendesk for Enterprise  

 * Zendesk for Small Business  

 * Zendesk for Startups  

 * Zendesk Benchmark  

FEATURES

 * Ticketing   

 * Messaging & live chat  

 * Help center  

 * Knowledge base  

 * Voice  

 * Community forums  

 * Reporting & analytics  

 * AI and automation  

RESOURCES

 * Security  

 * Support  

 * Blog  

 * Training  

 * Partners  

 * Events and webinars  

 * Professional services  

 * Customer stories  

 * What is CRM?  

 * CRM software guide  

COMPANY

 * About us  

 * Newsroom  

 * What is Zendesk?  

 * Careers  

 * Diversity and inclusion  

 * Accessibility Plan  

 * Social impact  

 * Zendesk Foundation  

 * Legal  

TRENDING

 * CX Trends 2023  New

 * ROI calculator  

 * Gartner Magic Quadrant  

 * Sustainability report  

 * Join our research panel  

 * Customer service software  

 * Ticketing system software  

 * Live chat software  

 * Forum software  

 * Help desk software  

HOW CAN WE HELP? CONTACT US.

   
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