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WELCOME TO THE OMBUDSMAN

WE HAVE LEGAL POWERS TO LOOK INTO COMPLAINTS ABOUT PUBLIC SERVICES AND
INDEPENDENT CARE PROVIDERS IN WALES. WE ALSO INVESTIGATE COMPLAINTS THAT LOCAL
GOVERNMENT COUNCILLORS HAVE BREACHED THEIR AUTHORITY’S CODE OF CONDUCT. WE ARE
INDEPENDENT OF ALL GOVERNMENT BODIES AND OUR SERVICE IS IMPARTIAL AND FREE OF
CHARGE.

How to complain How to complain Make a complaint Make a complaint Resume a
complaint Resume a complaint
Nosocomial COVID-19 Nosocomial COVID-19

To find out how we consider complaints about hospital-acquired COVID-19.

Our Findings Our Findings

The latest case summary findings

Factsheets Factsheets

Factsheets to help you understand what we can and cannot investigate

Complaints Standards Authority Complaints Standards Authority

Information on the Complaints Standards Authority - Handling complaints,
Reports, Training & Resources

Information for Elected Members Information for Elected Members
News & Blog
View all
Read More
Today, we publish our Strategic Plan 2023-2026: A new chapter
4 Apr
Read More
New guidance: our approach to complaints relating to Nosocomial COVID-19
24 Mar
Read More
Councillor Paul Rogers of Brymbo Community Council and Wrexham County Borough
Council
17 Feb
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Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae, Pencoed
CF35 5LJ

You can write to us in Welsh and we will reply in Welsh.
This will not lead to a delay in responding.
All our documents are available in both Welsh and English.

0300 790 0203 Our phone line is open 10am-12:30pm and 1:30pm-4pm Monday – Friday
ask@ombudsman.wales
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