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CUSTOMER SERVICE REPRESENTATIVE (BILINGUAL: FRENCH / ENGLISH) REMOTE


Canada Job Id R1517198 Posted Date 07/27/2024 External
This job available in 65 locations
   
 * Airdrie AB
   
   
 * Beaverdell BC
   
   
 * Calgary AB
   
   
 * Cambridge ON
   
   
 * CAN AB Work-at-Home
   
   
 * CAN BC Work-at-Home
   
   
 * CAN Belleville
   
   
 * CAN Chatham
   
   
 * CAN Chilliwack
   
   
 * CAN Dartmouth
   
   
 * CAN Dartmouth - Eileen Stubbs Ave
   
   
 * CAN Dartmouth - Pleasant St
   
   
 * CAN Glace Bay
   
   
 * CAN Hamilton
   
   
 * CAN London
   
   
 * CAN London
   
   
 * CAN Markham
   
   
 * CAN Markham - Client Site
   
   
 * CAN MB Work-at-Home
   
   
 * CAN Mississauga
   
   
 * CAN Mississauga - 6725 Airport RD
   
   
 * CAN Mississauga - Orbitor
   
   
 * CAN NB Work-at-Home
   
   
 * CAN Niagara Falls - 6840 McLeod Road, Unit 5
   
   
 * CAN NL Work-at-Home
   
   
 * CAN North York Toronto 20 Norelco Drive
   
   
 * CAN NS Work-at-Home
   
   
 * CAN Oshawa
   
   
 * CAN Peterborough
   
   
 * CAN PE Work-at-Home
   
   
 * CAN Port Robinson
   
   
 * CAN Riverview
   
   
 * CAN SK Work-at-Home
   
   
 * CAN Toronto
   
   
 * CAN Work at Home
   
   
 * Charlottetown PE
   
   
 * Edmonton AB
   
   
 * Edwards, ON
   
   
 * Embrun, ON
   
   
 * Fort McMurray AB
   
   
 * Glovertown NL
   
   
 * Guelph ON
   
   
 * Langley BC
   
   
 * Limoges, ON
   
   
 * Medicine Hat AB
   
   
 * Moose Jaw SK
   
   
 * Nepean, ON
   
   
 * Orleans, ON
   
   
 * Ottawa, ON
   
   
 * Red Deer AB
   
   
 * Regina SK
   
   
 * Russell, ON
   
   
 * Saint-Norbert, MB
   
   
 * Saint-Vital, MB
   
   
 * Sarnia ON
   
   
 * Saskatoon SK
   
   
 * St Johns NL
   
   
 * Surrey BC
   
   
 * Vancouver BC
   
   
 * Vanier, ON
   
   
 * Wainwright AB
   
   
 * Waterloo ON
   
   
 * Windsor ON
   
   
 * Winnipeg, MB
   
   
 * CAN ON Work-at-Home
   
   

Job associated with 2 categories
   
 * Operations
   
   
 * Contact Center
   
   

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JOB DESCRIPTION

Job Title:

Customer Service Representative (Bilingual: French / English) Remote



Job Description

Le représentant du service à la clientèle à distance (bilingue :
français/anglais) travaille à domicile et interface avec les clients via des
appels entrants/sortants et/ou via Internet. Ce poste assure le service client
et la résolution des problèmes et questions courants concernant les produits
et/ou services du client. (Les anciens combattants sont encouragés à postuler.)

The Customer Service Representative-Remote (Bilingual: French / English) works
from home and interfaces with customers via inbound/outbound calls and/or via
the Internet. This position provides customer service support and resolution of
routine problems and questions regarding client's products and/or services.
(Military veterans are encouraged to apply.)

* MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY *



UNE NOUVELLE CARRIÈRE PROPULSÉE PAR VOUS



Êtes-vous à la recherche d'un changement de carrière en « travail à domicile »
au sein d'une organisation mondiale avant-gardiste qui cultive une véritable
culture inclusive et axée sur les personnes et un véritable sentiment
d'appartenance ? Souhaitez-vous rejoindre une entreprise qui remporte chaque
année les prix « Meilleurs lieux de travail au monde », « Employés les plus
heureux » et « Meilleures entreprises pour la croissance de carrière » ? Alors
un poste de représentant du service client à distance chez Concentrix est
exactement le bon endroit pour vous !



En tant que représentant du service client à distance, vous rejoindrez une
équipe organiquement diversifiée provenant de plus de 70 pays où TOUS les
membres contribuent et se soutiennent mutuellement au succès et au bien-être de
chacun, fièrement unis pour « changer la donne ». Ensemble, nous aidons les
marques les plus connues au monde à améliorer leurs activités grâce à des
expériences client exceptionnelles et à une innovation technologique. Et en
raison de notre croissance continue, nous recherchons des révolutionnaires plus
talentueux pour rejoindre notre objectif, des personnes aussi passionnées que
nous par l’offre d’expériences de service client exceptionnelles.



CROISSANCE DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL

Il s'agit d'une excellente opportunité de « travail à domicile » qui vous
permettra de réimaginer un tout nouveau parcours professionnel et de vous faire
des « amis pour la vie » en même temps. Nous vous fournirons toute la formation,
les technologies et le soutien continu dont vous aurez besoin pour réussir. De
plus, chez Concentrix, il existe un réel potentiel de croissance professionnelle
(et personnelle). En fait, environ 80 % de nos managers et dirigeants ont été
promus de l’intérieur ! C’est pourquoi nous proposons une gamme de programmes
GRATUITS d’apprentissage et de développement du leadership, conçus pour vous
mettre sur la voie du type de carrière que vous avez toujours envisagé.



CE QUE VOUS FEREZ DANS CE RÔLE



En tant que représentant du service client travaillant à domicile, vous :

 * Fournir un support client entrant à l’aide d’un guide de flux d’appels dans
   la langue préférée du client
 * Aider les clients à résoudre les problèmes techniques de base
 * Suivre, documenter et récupérer des informations dans des bases de données
 * Maintenir une connaissance approfondie des produits et/ou services des
   clients, tels que : les téléphones intelligents, les tablettes, les
   ordinateurs et les appareils portables ; Une connaissance d'iOS et/ou de
   MacOS, ou d'une technologie comparable, est préférable.
 * Proposer des produits et/ou services supplémentaires
 * Offrez des expériences client expertes… avec le sourire.

VOS QUALIFICATIONS



Vos compétences, votre intégrité, vos connaissances et votre véritable
compassion apporteront de la valeur et du succès à chaque interaction client.
Les autres qualifications pour notre rôle de représentant du service client (à
distance) comprennent :

 * La capacité de parler couramment le français et l’anglais
 * 1+ an d'expérience en service client
 * Un diplôme d'études secondaires ou GED
 * Un environnement calme et sans distraction pour travailler à la maison
 * Maîtrise du multitâche rapide
 * Désir d'apprendre de nouvelles technologies
 * Solides compétences en navigation informatique et connaissance des
   ordinateurs
 * Un ordinateur de bureau ou un ordinateur portable pour effectuer des tests
   sur PC et Internet ; Un ordinateur de travail peut être fourni selon le poste
   offert, mais n'est pas garanti (sera discuté plus en détail avec un
   recruteur)
 * Internet haut débit (pas de sans fil/hotspots ni satellite) et un smartphone



QU'Y A-T-IL POUR VOUS

L’une des convictions culturelles de notre entreprise dit : « Nous défendons nos
collaborateurs. » C'est pourquoi nous investissons considérablement dans nos
solutions révolutionnaires, notre infrastructure et nos capacités pour garantir
le succès à long terme de nos équipes et de nos clients. Et nous investirons en
VOUS pour vous aider dans votre cheminement de carrière et dans votre
développement personnel. Dans ce rôle, vous bénéficierez également de :

 * Formation rémunérée et incitations basées sur les performances
 * Opportunités lucratives de primes de parrainage des employés
 * Régime enregistré d'épargne-retraite ; Prise de force et congés payés ;
   assurance médicale, dentaire et visuelle ; et un programme complet d'aide aux
   employés (PAE)
 * Programmes de santé et de bien-être avec des partenaires qualifiés pour vous
   aider à promouvoir une bonne santé
 * Des programmes de mentorat qui soutiennent votre parcours professionnel
   enrichissant
 * Programmes et événements qui soutiennent la diversité, l'équité et
   l'inclusion, ainsi que la citoyenneté mondiale, la durabilité et le soutien
   communautaire
 * Célébrations pour la Journée Concentrix, la Journée d'appréciation de
   l'équipe, la Semaine du service client, la Journée mondiale du nettoyage,
   #MyOneEarthPromise, et plus encore



RÉIMAGINEZ LA MEILLEURE VERSION DE VOUS !

Si tout cela vous semble être la prochaine étape idéale dans votre parcours
professionnel, nous souhaitons avoir votre avis. Postulez dès aujourd'hui et
découvrez pourquoi plus de 440 000 personnes qui changent la donne dans le monde
entier appellent Concentrix leur « employeur de choix ».



A NEW CAREER POWERED BY YOU



Are you looking for a “work from home” career change with a forward-thinking
global organization that nurtures a true people-first, inclusive culture and a
genuine sense of belonging? Would you like to join a company that earns “World’s
Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth”
awards every year? Then a remote Customer Service Representative position at
Concentrix is just the right place for you!



As a remote Customer Service Representative, you’ll join an organically diverse
team from 70+ countries where ALL members contribute and support each other’s
success and well-being, proudly united as “game-changers.” Together, we help the
world’s best-known brands improve their businesses through exceptional customer
experiences and tech-powered innovation. And due to continued growth, we’re
looking for more talented game-changers to join our purpose, people as
passionate about providing outstanding customer service experiences as we are.



CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great “work from home” opportunity that will allow you to reimagine an
all-new career journey and develop “friends for life” at the same time. We’ll
give you all the training, technologies, and continuing support you’ll need to
succeed. Plus, at Concentrix, there’s real career (and personal) growth
potential. In fact, about 80% of our managers and leaders have been promoted
from within! That’s why we offer a range of FREE Learning and Leadership
Development programs designed to set you on your way to the kind of career
you’ve always envisioned.



WHAT YOU WILL DO IN THIS ROLE 



As a Customer Service Representative working from home, you will:

 * Provide inbound customer support using a call flow guide in the customer’s
   preferred language
 * Help customers resolve basic technical issues
 * Track, document, and retrieve information in databases
 * Maintain broad knowledge of client products and/or services, such as:
   smartphones, tablets, computers, and wearables; Familiarity with iOS and/or
   MacOS, or comparable technology is preferred
 * Offer additional products and/or services
 * Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS



Your skills, integrity, knowledge, and genuine compassion will deliver value and
success with every customer interaction. Other qualifications for our Customer
Service Representative (Remote) role include:

 * The ability to speak fluent French and English
 * 1+ year of customer service experience
 * A high school diploma or GED
 * A quiet, distraction-free environment to work from in your home
 * Proficiency in fast-paced multi-tasking
 * Eagerness to learn new technologies
 * Strong computer navigation skills and PC knowledge
 * A desktop or laptop to complete PC and internet testing; A work computer may
   be provided depending on the position offered, but is not guaranteed (will be
   discussed further with a recruiter)
 * High Speed internet (no wireless/hotspots or satellite) and a smartphone



WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why
we significantly invest in our game-changers, our infrastructure, and our
capabilities to ensure long-term success for both our teams and our customers.
And we’ll invest in YOU to aid in your career path and in your personal
development. In this role, you’ll also be provided with:

 * Paid training and performance-based incentives
 * Lucrative employee referral bonus opportunities
 * Registered Retirement Savings Plan; paid PTO and holidays; medical, dental,
   and vision insurance; and a comprehensive Employee Assistance Program (EAP)
 * Health and wellness programs with trained partners to help promote a healthy
   you
 * Mentorship programs that support your rewarding career journey 
 * Programs and events that support diversity, equity, and inclusion, as well as
   global citizenship, sustainability, and community support
 * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service
   Week, World Clean Up Day, #MyOneEarthPromise, and more



REIMAGINE THE BEST VERSION OF YOU! 

If all this feels like the perfect next step in your career journey, we want to
hear from you. Apply today and discover why over 440,000 game-changers around
the globe call Concentrix their “employer of choice.”



Location:

CAN, ON, Work-at-Home



Language Requirements:



Time Type:

Full time

If you are a California resident, by submitting your information, you
acknowledge that you have read and have access to the Job Applicant Privacy
Notice for California Residents



Concentrix is an equal opportunity employer and complies with all fair
employment practices laws. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, ancestry, age, veteran status, disability,
pregnancy, or other legally protected status. The above statements are intended
to describe the general nature and duties of this position and are not intended
to be comprehensive. Only qualified applicants who are legally authorized to
work in Canada will be considered. Currently, this position may be performed
only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and
SK.




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Hi, we’re Concentrix.

We’re a global technology and services leader that powers the brands of the
future. We help well-known brands — the ones you use every day — improve their
businesses with technology and integrated solutions, in over 70 countries.

Our game-changers around the world have devoted their careers to ensuring every
relationship is exceptional. So naturally, we're committed to creating
game-changing career journeys that power our people towards greater
opportunities and brighter futures.

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