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FREQUENTLY ASKED QUESTIONS


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 * Can I order high-capacity magazines?
   GunMag Warehouse will only ship high-capacity magazines to states that allow
   the sale/transfer of high-capacity magazines. Refer to our Shipping
   Restrictions page for a full listing of restrictions. Some users may be
   exempt from these restrictions. See the LE Exemption policy to determine if
   You are eligible for an exemption and steps to upgrade your account.
 * I’m an active member of law enforcement or the military, can I order
   high-capacity magazines in a state that restricts high-capacity magazines?
   Yes, but first, you must upgrade your account, place the order. See the LE
   Exemption policy for instructions to initiate this process.
 * Do you offer any discounts or accept coupon codes?
   Currently, there are no discount programs or coupon codes available.
 * When will my order ship?
   Our current processing times can be found on our Shipping Policy page. Once
   an order is processed, the selected shipping method/timeframes go into
   effect.
 * I received an email that my address is invalid, what should I do?
   Please click the link in the email to review and verify the address that we
   will ship your order. If unable to do so, please email
   support@gunmagwarehouse.com or call 1-(800) 409-9439.
 * I just placed an order; can I modify that order?
   Once an order is placed, we cannot modify the quantities or items included in
   the order. If modifications are desired, it is best to request cancellation
   and re-order. Cancelation requests can be sent to support@gunmagwarehouse.com
   or call us at 1-(800) 409-9439.
 * I need help identifying the correct magazines for my firearm, what can I do?
   As stated in our Return Policy, product fitment is the responsibility of the
   customer. A best practice is to review the make and model information which
   should be stamped on the slide or barrel of your firearm. With the make and
   model information, use the Mag Finder tool, located at GunMagWarehouse.com to
   help identify the correct magazines that are compatible with your firearm.
   The firearm manufacturer is also a reliable source to confirm if a specific
   magazine will work for your firearm. Additionally, any specific questions may
   be sent to support@gunmagwarehouse.com (please include photos of the firearm)
   or call us at 1-(800) 409-9439.
 * The item that I want is out of stock, what are my options?
   GunMag Warehouse does not accept backorders. You can sign up for an email
   notification when that item is available for purchase again. To do so, go to
   the product page, and click the grey button, Sign up to get notified when
   this product is back in stock. Follow the prompts and once completed, you
   will be signed up for an email notification once the item is back in stock.
 * The item that I ordered does not work or fit, what can I do?
   GunMag Warehouse will accept returns within 60 days from the date of order.
   Our Return Policy provides specific guidance to initiate a return.
 * I tried to place my order, but the order was declined, what should I do?
   When an order is declined, a specific error message is provided.
    * If the error is an AVS mismatch, this means that the billing address
      information provided does not match the records at your financial
      institution. Verify your billing address and try again.
    * If the error is [item_name] can't be sold to [restricted_state] residents
      the item(s) that you’re trying to order are restricted items in your
      state. Please refer to our Shipping Restrictions page for a full listing
      of restrictions. Some users may be exempt from these restrictions. See the
      LE Exemption policy to determine if You are eligible for an exemption and
      steps to upgrade your account.
    * For any other errors, a best practice is to contact your financial
      institution to determine the specific reason for the denial.

 * My order was placed successfully but canceled after the fact. Why did this
   happen?
   It is very infrequent that an active order is canceled. You should have
   received an email from support@gunmagwarehouse.com with specifics of why the
   order was canceled. Possible reasons include:
    * The item(s) that you ordered was out of stock. We try our best to keep an
      accurate count of in-stock items and update the website as soon as an item
      is out of stock. Sometimes, our inventory counts may be inaccurate,
      resulting in the need to cancel and refund your order or item(s).
    * Possibly fraudulent activity was detected. To combat credit card
      theft/fraud, all successful orders are analyzed by our fraud detection
      system. If possible fraudulent activity is detected, the order is canceled
      and refunded. If our system inaccurately classified your order as
      fraudulent, please reach out to us at support@gunmagwarehouse.com or call
      us at 1-(800) 409-9439 so that we can work with you to grant an exception.

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Email an expert at support@gunmagwarehouse.com
or call us at 1 (800) 409-9439

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