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Submitted URL: https://www.goindigo.in/information/faqs.html?linkNav=faqs_footer
Effective URL: https://www.goindigo.in/travel-information/en.html?linkNav=faqs_footer
Submission: On October 23 via api from IN — Scanned from DE
Effective URL: https://www.goindigo.in/travel-information/en.html?linkNav=faqs_footer
Submission: On October 23 via api from IN — Scanned from DE
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HELP CENTER
TOP CATEGORIES
Baggage Cancellation Fare Rules Check In Refunds Flight Status
TOP QUESTIONS
What is Web Check-in?
Avoid long queues at the airport and travel hassle-free with Web Check-in.
Passengers flying domestic sectors can Web Check-in at any time up to 48
ho...Read more
What if I exceed my free baggage weight allowance?
Customers carrying more than the allowed baggage limit will be charged the
following excess baggage fees at the time of check-in:...Read more
How can I change/ cancel my reservation?
Visit the View/Change bookings option on the homepage of our website which has a
list of features that allow you to retrieve and re-print your itinera...Read
more
What is Kiosk Check-in?
Kiosk Check-in is a convenient way for passengers to check-in using IndiGo
kiosks located at the airport. Passengers can select their preferred seat
a...Read more
Can I alter my name incase I am not able to travel and transfer my ticket to
another person?
Currently, the tickets are non-transferable, hence, name changes on a confirmed
reservation are not permissible. You will need to cancel your ticket a...Read
more
Till when can I cancel/ refund my booking online?
• On domestic flights you can cancel/ refund till 3 hours prior to flight
departure • On international flights you can cancel/ refund till 4 hours
pri...Read more
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Book extra seat(s) for less and travel with more space, comfort & 10 kg extra
baggage allowance.
Add Double/Triple Seat
Add Double Seat 1 + 1 Seat
Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
Add Triple Seat 1 + 2 Seat
Select 1 Triple seats 2 Triple seats 3 Triple seats
* Senior Citizen(s)(>60 years)
Add Double/Triple Seat
Add Double Seat 1 + 1 Seat
Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
Add Triple Seat 1 + 2 Seat
Select 1 Triple seats 2 Triple seats 3 Triple seats
* Children (2 to 12 years)
Add Double/Triple Seat
Add Double Seat 1 + 1 Seat
Select 1 Double Seat 2 Double Seat 3 Double Seat 4 Double Seat
Add Triple Seat 1 + 2 Seat
Select 1 Triple seats 2 Triple seats 3 Triple seats
* Infant(s)(3 days to 2 years)
Done
Done
SELECT TRAVEL DATES
Departure Date
Add return trip
Done
SELECT TRAVEL DATES
Departure Date
Done
SELECT TRAVEL DATES
Departure Date
Done
SELECT TRAVEL DATES
Departure Date
Done
SELECT TRAVEL DATES
Departure Date
Done
SELECT TRAVEL DATES
Departure Date
Done
SELECT TRAVEL DATES
Departure Date
SELECT YOUR NATIONALITY
Citizens of Nepal and Maldives are eligible for tax exemption/reduction, as per
applicable laws, on the airfare. In order to avail such tax exemption/reduction,
passengers must declare their correct nationality at the time of booking. In
case citizens of Nepal or Maldives intend to travel with any foreign nationals,
such citizen (passenger) are requested to kindly book tickets for accompanying
foreign national (passengers) in a separate PNR/ticket. Once selected, the
nationality cannot be changed at any point during the booking process.
Select Country Afghanistan Åland Islands Albania Algeria American Samoa Andorra
Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia
Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize
Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and
Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean
Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon
Canada Cape Verde Cayman Islands Central African Republic Chad Chile China
Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the
Democratic Republic of the Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba
Curaçao Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic
Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland
Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French
Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana
Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea
Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican
City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic
Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan
Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic
of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho
Liberia Libya Liechtenstein Lithuania Luxembourg Macao Macedonia, the former
Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall
Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated
States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco
Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand
Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman
Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay
Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania
Russian Federation Rwanda Saint Barthélemy Saint Helena, Ascension and Tristan
da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint
Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome
and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint
Maarten (Dutch part) Slovakia Slovenia Solomon Islands Somalia South Africa
South Georgia and the South Sandwich Islands South Sudan Spain Sri Lanka Sudan
Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab
Republic Taiwan, Province of China Tajikistan Tanzania, United Republic of
Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey
Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates
United Kingdom United States United States Minor Outlying Islands Uruguay
Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands,
British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia
Zimbabwe
Proceed
FAQs
CHILDREN
SENIOR CITIZEN
INFANT(S)
ADULT
Children above the age of 2 years and under the age of two 12 years, as on the
date of travel, can travel as children and must be accompanied by a companion
aged 18 (eighteen) years or more, as on the date of travel, or must book under
Unaccompanied Minor fare.
Yes, Applicable for senior citizens above the age of 60 years. Entitled for
discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be
presented at the time of check-in. Failure in producing proof will result in
charging prevailing fares.
Yes, Applicable for senior citizens above the age of 60 years. Entitled for
discount of 6% on base fare. Proof of Date of Birth is mandatory and needs to be
presented at the time of check-in. Failure in producing proof will result in
charging prevailing fares.
Above the age of 12 years, as on the date of travel, can travel as adult(s).
* 6E Double Seat
* 6E Triple Seat
6E DOUBLE SEAT
Enjoy a stress-free flying experience!
* 6E Double Seat allows you to book two seats for one person.
* With 6E Double Seat service, only one boarding pass will be generated.
* Purchase of a 6E Double Seat, as part of round-trip/multicity will be
applicable for the whole trip and cannot be purchased for only one leg.
* Get additional allowance of 10 kg and carry two pieces of checked baggage.
FAQS
HOW CAN I OPT FOR 6E DOUBLE SEAT?
If you wish to book with our 6E Double Seat service, select the number of Double
seats from the Passenger(s) and Double Seat(s) drop-down at the time of
searching for a flight.
CAN I BOOK AN EMPTY OR ADDITIONAL SEAT?
For a stress-free flying experience, check out our all-new 6E Double Seat
service. With this service, customers can book two seats for one person.
HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR?
Passenger(s) can book maximum up to four (4) extra seat in a single PNR.
DO I GET ADDITIONAL BAGGAGE WITH 6E DOUBLE SEAT SERVICE?
6E Double seat will offer a 10 Kg additional baggage allowance and an option to
check-in 2 pieces baggage without any charges.
HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT?
With 6E Double Seat service, only one boarding pass will be generated.
HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER?
Only 1 extra seat per passenger can be booked under 6E Double Seat service.
CAN I CHOOSE MY EXTRA SEAT?
Yes, you can! While booking a flight, you will get an option of choosing your
preferred seat; you can easily opt for the seat of your choice and convenience.
6E TRIPLE SEAT
Enjoy a stress-free flying experience!
* 6E Triple Seat allows you to book Three seats for one person.
* With 6E Triple Seat service, only one boarding pass will be generated.
* Purchase of a 6E Triple Seat, as part of round-trip/multicity will be
applicable for the whole trip and cannot be purchased for only one leg.
* Get additional allowance of 10 kg and carry two pieces of checked baggage.
FAQS
HOW CAN I OPT FOR 6E TRIPLE SEAT?
If you wish to book with our 6E Triple Seat service, select the number of triple
seats (per passenger), and triple Seat(s) drop-down at the time of searching for
a flight
CAN I BOOK AN EMPTY OR ADDITIONAL SEAT?
For a stress-free flying experience, check out our all-new 6E Triple Seat
service. With this service, customers can book one entire row for one person.
HOW MANY EXTRA SEATS CAN BE BOOKED ON A PNR?
Passenger(s) can book maximum up to six (6) extra seat in a single PNR.
DO I GET ADDITIONAL BAGGAGE WITH 6E TRIPLE SEAT SERVICE?
6E Triple seat will offer a 10 Kg additional baggage allowance and an option to
check-in 2 pieces baggage without any charges.
HOW MANY BOARDING PASSES WILL I GET IF I BOOK AN EXTRA/ADDITIONAL SEAT?
With 6E Triple Seat service, only one boarding pass will be generated.
HOW MANY EXTRA SEATS CAN BE BOOKED PER PASSENGER?
Two extra seat per passenger can be booked under 6E Triple Seat service.
CAN I CHOOSE MY EXTRA SEAT?
Yes, you can! While booking a flight, you will get an option of choosing your
preferred seat; you can easily opt for the seat of your choice and convenience.
SELECT DEPARTURE AIRPORT
SELECT DESTINATION AIRPORT
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