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Effective URL: https://www.bevy.com/
Submission: On December 28 via api from US — Scanned from DE
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Solutions PRODUCT Community A model that makes sense, unlimited attendees, admins, and events Conference Your platform to launch In-Person+, Virtual, and Hybrid Events FEATURES Integrations Learn how to integrate your favorite tools into Bevy Page Builder Build your own fully branded events page Analytics Manage your brand and chapters in one powerful suite LEARN HOW How Salesforce built a thriving community with Bevy Read their story CustomersCulture Community RESOURCES Blog Updates, Strategies and Insights from the Bevy Community Podcast Hear strategies and stories you'll love, all in 15 minutes! Help Center View all product release notes for Bevy CMX Events Don’t miss our CMX events CMXConnect Our worldwide CMX community, join us! Reports Packed with community industry trends, benchmarks, salary data, and more LEARN HOW Want to learn how to build your own successful community? Get our Playbook Free Demo UNLOCK THE POWER OF IN-PERSON CONNECTION WITH COMMUNITY LED EVENTS Free Demo BUSINESSES THAT BUILD WITH BEVY THE BEST RETURN ON INVESTMENT (ROI) Successful brands are investing in community-led programs because of their ability to impact all of their business goals. From customer acquisition and engagement to revenue growth and customer success, find out how Bevy can help you beat your business goals: SUPPORT In a customer support community, members answer questions and solve problems for each other to reduce overall customer support costs and improve satisfaction. This is an application of community that many are familiar with. It can take the form of a support forum where people show up with product questions and the community answers it for them. It can also provide an expert resource for users, or serve as a knowledge base Most common metrics: Case deflection, Active users, Conversation engagement (posts, comments, DMs, etc.), Number or percentage of answered questions, Reduced customer support calls. Examples: Atlassian Community, Fitbit Community, Asana Community Forum PRODUCT IDEATION, INNOVATION & FEEDBACK These communities operate as a network of ambassadors and advocates who drive awareness and growth for the business. This is where community and marketing most closely intersect. Sure, a company can tell people to buy its product. But it's much more powerful to have authentic advocates promote a product or experience. More and more companies are recognizing that they already have these advocates. If companies can connect their advocates and give them tools to be successful, they can drive massive growth and customer loyalty. Most common metrics: Product ideas, Feature adoption, New user-generated content, Customer satisfaction, Number of event attendees Examples: Lyft Driver Advisory Council, Dynatrace Community, UiPath Community ACQUISITION AND ADVOCACY In a customer support community, members answer questions and solve problems for each other to reduce overall customer support costs and improve satisfaction. This is an application of community that many are familiar with. It can take the form of a support forum where people show up with product questions and the community answers it for them. It can also provide an expert resource for users, or serve as a knowledge base Most common metrics: New customers, New user/member signup, Number of event attendees, Active users, Conversation engagement (posts, comments, DMs, etc.) Examples: Skimm’bassadors, Lululemon Global Ambassadors, Nearpod PioNears CONTENT AND CONTRIBUTION These communities are built of people who are contributing content that makes up the product or other assets. Distributed content models are changing the way businesses function. From user-generated content to open-source platforms, distributed models allow value to be created by the masses, with the business just providing the platform. A community strategy is critical for these kinds of businesses, which explains why successful companies in these spaces. Most common metrics: New user-generated content, Active users, Conversation engagement (posts, comments, DMs, etc.) New user/member signup, Number of event attendees. Examples: Airbnb Host Community, Google Developer Groups, Twitch Creator Camp, Duolingo Incubator ENGAGEMENT (EXTERNAL OR INTERNAL) External engagement communities bring together a group of people around a common interest that is related to a given brand or product. Internal engagement communities are made up of employees, suppliers, partners, or vendors who work with a specific brand. Community is powerful because it gives people a common sense of identity and belonging. If a brand is facilitating that sense of identity, it doesn't matter if the community is focused specifically on their product or not — members will feel a stronger connection to the brand. Most common metrics: Active engagement, Conversation engagement (posts, comments, DMs, etc.), Number of event attendees, New user-generated content, New user/member signup. Examples: Nike Run Club, Sephora Beauty Insider, Inbound Community, Google's Women Techmakers SUCCESS Building off the popularity of customer support communities, success communities go beyond just fielding questions to actively drive increased product adoption and customer lifetime value. These communities connect customers with each other to share best practices. They may help customers upskill how they use the product and develop strategy, or they may empower customers to become mentors and instructors. Most common metrics: Active users, New user/member signups, Net Promoter Score (NPS), Customer retention, Customer satisfaction. Examples: Salesforce's Trailblazer Community, Notion Community TURN YOUR BRAND CHAMPIONS INTO COMMUNITY ORGANIZERS Give your community organizers the tools they need to create, promote and host in-person, virtual, and hybrid events at a local level. The Bevy platform provides insights that help chapter leaders and administrators know which initiatives have the greatest impact, and where to utilize resources to create the best ROI. Get the Guide GLOBAL-SCALE WITH LOCAL IMPACT Whether you’re hosting 10 events in 10 different cities or 10,000 events in 100 different countries, the Bevy platform will help you create a global network of community-led event chapters. Your local chapter organizers will help you deliver memorable, personalized events in order to drive growth and long term customer value. Free demo DATA-DRIVEN DECISIONS Say goodbye to not knowing the business value of your community. Get the community and event data you need to make data-led decisions. With powerful dashboards, you can quickly view global and local data so you can report on the growth of your community and its impact on your business. Free Demo "WOW, I’M BLOWN AWAY. THIS PLATFORM IS AWESOME." Keenan Olsen Community Manager "SETTING A STAGE FOR VIRTUAL EVENTS LIKE NO ONE HAS EVER DONE!" Neha Agarwal Head of Community "LOVE THE PLATFORM. ALL THIS LAST MINUTE AND IT JUST WORKS 😊" Jim Wiandt Founder/CEO "SO THANKFUL FOR THE LEVEL OF SUPPORT PROVIDED BY BEVY STAFF LEADING UP TO THE EVENT AND DURING EXECUTION." Britt Caldwell Director, Marketing "THIS PLATFORM IS BEAUTIFUL TO USE, SO INTUITIVE" Carolyn Quinlan Head of Community "LOVING THE BEVY PLATFORM FOR THE CONFERENCE! IT’S EASY TO NAVIGATE!" Susan Puckett Systems Operations Analyst "BEVY VIRTUAL CONFERENCE PLATFORM WAS A GREAT SOLUTION FOR US" Jennifer Kohl Developer Relations Program Manager Slide 2 of 7. JOIN THE COMMUNITY Powered by Bevy, CMX is the largest and most active group of community professionals in the world. Connect with and learn from organizers of all levels of experiences, industries, and roles that are excited to contribute to your growth! Join thousands of community leaders who are building community and driving business growth. Join our Community SUCCESS STORIES Be like the leading brands in the industry Case Studies Multiple tools to manage your community events? Connect your tools to the Bevy platform. Integrations with Salesforce, Marketo, HubSpot, and more. Integrations No time to design your own event page? No problem, get the PageBuilder. A powerful tool to create beautifully branded landing pages Page Builder LET'S GROW! Ready to accelerate your community-led tech stack? Free Demo GET STARTED Case StudiesBuildPartnershipsBook a Demo Solutions IntegrationsPage BuilderConferenceCommunity Culture AboutJobsNews Community Bevy CaresEventsSupport Resources BlogAcademyTCC PodcastCMXCMXConnect Copyright © 2022 Bevy Labs, Inc. All Rights Reserved. 265 Cambridge Ave #60608, Palo Alto, CA 94306 Terms of UsePrivacy PolicySecurity ALSO OF INTEREST * Virtual Conference Platform * Startup Grind to Series C * Customer-to-Customer Communities:...