www.claimsleaderssummit.com
Open in
urlscan Pro
141.193.213.21
Public Scan
URL:
https://www.claimsleaderssummit.com/
Submission: On September 09 via automatic, source certstream-suspicious — Scanned from DE
Submission: On September 09 via automatic, source certstream-suspicious — Scanned from DE
Form analysis 1 forms found in the DOM
Name: kmw_mail — POST #
<form id="ajaxformid" action="#" name="kmw_mail" method="post" class="needs-validation" novalidate="">
<input type="hidden" id="security" name="security" value="b4f653c67d"><input type="hidden" name="_wp_http_referer" value="/"> <input type="hidden" id="hdn_recaptcha_token" name="hdn_recaptcha_token">
<input type="hidden" name="action" value="validate_captcha">
<div class="form-row mt-5 mb-4">
<div class="col-lg-6 col-md-6 col-sm-12 mb-md-0 mb-sm-4 mb-4">
<label for="email">Email</label>
<input type="email" class="form-control" name="email" id="email" required="">
<small class="form-text text-white"> Example: john-doe@gmail.com </small>
</div>
<div class="col-lg-6 col-md-6 col-sm-12">
<label for="" phone="">Phone</label>
<input type="text" class="form-control" name="phone" id="phone" required="">
<small class="form-text text-white"> Example: (61) 409-889-253 </small>
</div>
</div>
<div class="form-group mb-4">
<label for="name">Name</label>
<input type="text" class="form-control" name="name" id="name" required="">
</div>
<div class="form-group mb-4">
<label class="mr-sm-2" for="">Enquiry</label>
<select class="custom-select mr-sm-2" name="enquiry" id="enquiry" required="">
<option selected="" disabled="disabled" value="">Select enquiry</option>
<option value="1">Agenda, Registration and Logistics Enquiries</option>
<option value="3">Sponsorship Enquiries</option>
<option value="4">Speaking Enquiries</option>
<!-- <option value="5">test</option> -->
</select>
</div>
<div class="form-group mb-lg-4 mb-md-4 mb-3">
<label for="message">Message</label>
<textarea class="form-control" name="message" id="message" rows="5" required=""></textarea>
</div>
<div class="form-row align-items-center mt-4 mb-4">
<div class="col-lg-6 col-md-6 col-sm-12 mb-md-0 mb-sm-4 mb-4 text-md-left text-lg-left text-center text-sm-center">
<p class="font-weight-light">This site is protected by reCAPTCHA and the Google <span><a href="https://policies.google.com/privacy" target="_blank"> Privacy
Policy</a></span> and <span><a href="https://policies.google.com/terms" target="_blank">Terms of Service</a></span> apply.</p>
</div>
<div class="col-lg-6 col-md-6 col-sm-12">
<div class="btn-wrapper text-lg-right text-md-right text-center text-sm-center"> <button class="btn btn-primary text-uppercase" type="submit">Send Email</button></div>
</div>
</div>
</form>Text Content
Share to
--------------------------------------------------------------------------------
* Facebook
* Twitter
* Linkedin
* Email
* Copy link
Successfully copied the link for sharing
Register Now
* About
* Speakers
* Agenda
* Sponsors
* Venue
* Contact Us
Register Now
* About
* Speakers
* Agenda
* Sponsors
* Venue
* Contact Us
* About
* Speakers
* Agenda
* Sponsors
* Venue
* Contact Us
THE PREMIER CLAIMS EVENT OF THE YEAR
9 MAY 2024, THE FULLERTON HOTEL SYDNEY
* Approved with 6 CIP points by ANZIIF
* Approved with 6 CPD points by FBAA
* Approved with 6 CPD hours by MFAA
Sponsorship Interest
more on this event
ABOUT
--------------------------------------------------------------------------------
Presented by Insurance Business, the Claims Leaders Summit Australia is the
country’s leading claims event addressing the latest challenges to streamline
claims handling, deliver an outstanding customer experience and achieve
operational efficiency.
This event will unite Australia’s top insurance companies and industry leaders
to provide a unique opportunity to engage in strategic discussions to remain
innovative and equipped for the future ahead featuring topics on AI to
developing a high-performing claims team.
download our brochure
FEATURED SPEAKERS
--------------------------------------------------------------------------------
DR. JOANNA ALDRIDGE
Group Head of Catastrophe Modelling Research
QBE
×
DR. JOANNA ALDRIDGE
Group Head of Catastrophe Modelling Research
QBE
Dr Joanna Aldridge is QBE’s Group Head of Catastrophe Modelling Research and an
academic at both the University of Sydney and Griffith University. She is an
applied mathematician and catastrophe science professional with 20+ years’
experience across a range of industries including engineering, disaster
management, academia, data science and re/insurance. She has developed cyclone,
flood and storm models for Australia and internationally, and especially loves
tropical cyclones.
RON ARNOLD
Managing Director and Founder
11eight
×
RON ARNOLD
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very practically
about their strategy. He helps them bring the outside world in and get better at
innovation and helps early stage businesses crash through the many challenges
they can have working with Corporates. Ron brings a diverse skill set developed
across 25+ years in C-suite & executive roles at Australia’s largest insurers
(IAG, NRMA, AAMI) and has held a variety of Board roles including Stone & Chalk.
Most recently in Corporate life he established and was the Managing Partner of
Firemark Ventures and led the establishment of the Gradient Institute, a not for
profit providing critical thought leadership on the ethical use of AI
ABHIMANYU BHOLA
VP of Growth, APAC
EXL
×
ABHIMANYU BHOLA
VP of Growth, APAC
EXL
Abhi leads growth for EXL in the Asia-Pacific region. In this role, he is
responsible to offer differentiated data and AI solutions to solve pertinent
challenges facing the insurance industry and has forged EXL’s partnerships with
some of the leading insurers across the region.
In 24+ years of experience, he has led the growth charter for leading digital
transformation companies catering to the insurance industry. He is passionate
about harnessing the true potential of data and AI to transform the operating
models of insurers and help deliver an improved customer experience.
Abhi holds an MBA from Nanyang Business School, Singapore and has attended a
management course from the University of Cologne in Germany.
BRIANNA CATTANACH
National Manager Mental Health Strategy and Delivery
Allianz
×
BRIANNA CATTANACH
National Manager Mental Health Strategy and Delivery
Allianz
Brianna is the National Manager of Mental Health Strategy and Delivery at
Allianz, sitting across workers’ compensation, CTP, NDIS and other personal
injury lines. She brings specialty to this space as a registered Senior
Occupational Therapist with additional tertiary psychology qualifications,
specialising in behavioural neuroscience.
Brianna’s career commenced working in direct mental health service provision
before transitioning to occupational rehabilitation focusing on complex
psychological injuries and claims management. As her passion for injury
prevention grew, Brianna took on consultancy-based roles exposing her to a wide
range of industries and challenges where she led teams and projects across
organisational development, people management and leadership, peer support and
psychosocial safety.
In her current senior leadership role at Allianz, Brianna is responsible for
shaping and supporting internal capability, client value proposition and claims
and rehabilitation management strategies for mental injuries and psychosocial
risks. Brianna’s role focuses on driving the programs and initiatives that lead
to safer workplaces, better return to work and recovery outcomes and innovative
practices across the personal injury industry.
In addition to her work with Allianz, Brianna is an active advocate for the role
of Occupational Therapists in the mental health and occupational rehabilitation
space and supports the profession through her involvement as a key committee
member and special interest group conveyor with OT Australia and by providing
sessional academic work and lecturing to Swinburne and La Trobe University,
where she is also on the Academic Advisory Committee. Brianna is also an expert
advisory board member to SuperFriend one of Australia’s leading workplace mental
health research and intervention agencies.
KERRIE CHALLENOR
Chief People and Claims Officer
NTI
×
KERRIE CHALLENOR
Chief People and Claims Officer
NTI
Kerrie Challenor is NTI’s Chief People and Operations Officer. She is
responsible for ensuring excellence in NTI’s operations, as well as leading the
People & Capability teams.
Kerrie has a wealth of experience in the insurance industry, both in senior
Human Resources and General Management roles. Most recently, she held the
position of National Manager, Personal Insurance, Broker Relationships and
Service for CGU.
Kerrie brings a welcome combination of human resources and general insurance
industry experience to the role.
LUKE GALLAGHER
Executive General Manager, Direct Claims
IAG
×
LUKE GALLAGHER
Executive General Manager, Direct Claims
IAG
Luke Gallagher is the Executive General Manager of Direct Claims within the
Direct Insurance Australia division at IAG. Luke oversees the claims business
across IAG’s consumer brands in Australia including NRMA Insurance, ROLLiN’
Insurance and their insurance partnership with Royal Automobile Club of Victoria
(RACV).
Luke is responsible for developing and leading the Claims strategy across all
our customer channels, with a focus on delivering an unparalleled and
personalised claims experience. Luke has more than 25 years’ experience in the
insurance industry and a wealth of knowledge across all aspects of general
insurance claims. Luke joined IAG as a Claims Consultant, so he has an indepth
understanding of the Claims life cycle.
Luke has personally been on-the-ground and overseen IAG’s claims response to
some of Australia’s most significant extreme weather events. He is passionate
about helping Australians understand and minimise their risks and helping
customers get back on their feet when the unexpected happens
SAM GEORGE
Head of Retail Claims
AIA
×
SAM GEORGE
Head of Retail Claims
AIA
Sam is AIA Australia’s Head of Retail Claims and has over 20 years’ experience
in both Workers Compensation, Life and Disability Insurance across both Retail
and Group Insurance. Sam has a passion for leadership as well as physical and
mental health and wellbeing and leverages this passion to create a positive
impact on his employees and AIA’s customers and stakeholders
STEVEN HUSSEY
Head of Assessing and Supply Chain – Home Claims
Suncorp
×
STEVEN HUSSEY
Head of Assessing and Supply Chain – Home Claims
Suncorp
Steven Hussey has worked with Suncorp Group for 19 years across various roles
within both insurance and banking businesses. With a vast experience
encompassing various roles, Steven’s expertise lies in people leadership, where
he has excelled in cultivating high performing teams and fostering employee
growth. Most recently, he has taken on the crucial responsibility of leading the
assessing and supply chain team for Home Claims Customers and is passionate
about delivering customer centric outcomes.
MAYA LAZARUS
Claims Manager – Brooklyn Underwriting
Brooklyn Underwriting & AXA XL
×
MAYA LAZARUS
Claims Manager – Brooklyn Underwriting
Brooklyn Underwriting & AXA XL
Maya Lazarus is a qualified solicitor with over 15 years’ experience within the
insurance industry. Maya joined AXA XL in March 2016 as a senior financial
lines claims specialist for IFL and was appointed Brooklyn underwriting claims
manager in April 2020. Maya started her career as an underwriter for World
Insurance Network and then worked for a number of international brokers
specialising in financial lines. She then moved across to claims and worked for
QBE and DUAL Australia as a financial lines senior claims specialist and as the
national claims manager for Invivo, a medical indemnity insurer. During her time
as a claims specialist IFL for AXA XL, she focused on financial planning and
construction claims. Her passion for SME claims and her service-focused approach
have drawn her to Brooklyn Underwriting, where she has been making claims the
“face of Brooklyn” and where she enhances the unique Brooklyn claims experience
and adds value to brokers.
ANTHONY MCLEAN
National Operations Manager
Ambrose Construct Group
×
ANTHONY MCLEAN
National Operations Manager
Ambrose Construct Group
With a decade of insurance industry immersion, Anthony’s expertise spans
operations, customer engagement, complex claims management, vulnerable customers
and navigating complexities such as GICOP, Modern Slavery, and ESG initiatives.
Driven by three decades of behavioural science, Anthony looks to the data and
research to help deliver real world solutions. Anthony’s comprehensive
experience in both the public and private sectors empowers him to dissect
challenges and craft innovative solutions, including but not limited to the
everchanging compliance landscape of insurance repairs. As a speaker, Anthony
blends compliance and theoretical knowledge with practical applications,
enlightening audiences with actionable strategies from the coalface.
STEPHEN NEALE
Manager, Solutions Engineering
Nearmap
×
STEPHEN NEALE
Manager, Solutions Engineering
Nearmap
Stephen Neale leads Solution Engineering for Aus and NZ at Nearmap. With a
master’s degree in GIS and Remote Sensing from UNSW, Stephen solves business
problems with creative solutions that benefit from advances in spatial
information. He is passionate about emerging geospatial technology and unlocking
the data behind geospatial content that can help us understand reality to inform
decision-making.
DANNI ROBSON
Head of Product
Arnie
×
DANNI ROBSON
Head of Product
Arnie
Danni leads a high-performing, expert team Yarris Technologies’ as Head of
Product for Arnie, Claims Management Platform.Danni’s formal education in
Business, Insurance, Business Analysis and Leadership has paved a path in
Insurance from a young age.Her passion lies in leading change from the back of
the pack through thought-leadership, nurturing relationships and bringing
diverse minds together.
LYNN ROEHRIG
Head of Business Development, Australia and New Zealand
Descartes Underwriting
×
LYNN ROEHRIG
Head of Business Development, Australia and New Zealand
Descartes Underwriting
Lynn’s current responsibilities as Head of Business Development, Australia and
New Zealand at Descartes Underwriting includes assisting in structuring and
placement of parametric insurance solutions across Australia and New Zealand as
well as the wide APAC region. Areas of focus include Climate and Weather based
solutions including non-damage business interruption, event-based insurance
assisting in alternative solutions to help alleviate pricing and capacity
pressures in CAT exposed regions.
Prior to joining Descartes Lynn had over a decade of experience in Property
Underwriting with Chubb.
ANGAT SANDHU
Partner
McKinsey & Company
×
ANGAT SANDHU
Partner
McKinsey & Company
Angat is a Partner with the McKinsey Insurance Practice in Sydney and has been
advising insurers in Australia and Asia for 16+ years. His focus areas include
driving sustainable value creation for his clients through performance
transformation using data analytics, digital and operating model shifts. He is
passionate about the important role the insurance sector plays in customers’
lives and motivated to work with insurers and distribution partners to improve
customer outcomes.
Prior to joining McKinsey, Angat led the Asia Pacific Insurance and Wealth
practice of another consulting firm.
Angat holds a Bachelor of Commerce with double majors in Actuarial studies and
Finance from the University of New South Wales. He is an Actuary, recently
developed and lectured a course on InsurTech for the University of New South
Wales and regularly publishes on insurance topics in industry journals.
HEATHER SMITH
General Manager, Test & Learn
icare
×
HEATHER SMITH
General Manager, Test & Learn
icare
Heather’s management career spans public, private and for purpose
(not-for-profit) sectors. She has focussed on finding pragmatic, implementable
solutions to respond to organisational strategy challenges in industries
including health, disability, services, insurance, community services and child
development.
Heather is curious about how we can use data to test anecdotal insights,
bringing together practice wisdom and evidence informed decision making to
improve diversity and cultures at team and organisational level.
She is passionate about supporting and building teams, with success measured not
only by the outcomes achieved, but by team members growing and moving on to
their next role.
DARREN TROTT
Executive General Manager Business Development
Ambrose Construct Group
×
DARREN TROTT
Executive General Manager Business Development
Ambrose Construct Group
Darren has enjoyed 39 years in the Australian general insurance industry as a
claims management specialist, holding executive and national leadership roles
with national and global insurers, a global loss adjuster and national insurance
builders. His technical experience extends across residential and commercial
property, public and products liability, cyber, motor, marine and personal
injury and he has travelled to USA, UK, France, Middle East and Asia on various
claims assignments. Darren was on the ground in the aftermath of many
catastrophic events including Black Saturday bushfires in Melbourne, Cyclone
Yasi and Brisbane floods. As GM of Business Development at Ambrose Construct
Group Darren’s role is instrumental in growing revenue across the group.
NICK VERNON
Claims Manager, Property
Berkshire Hathaway Specialty Insurance
×
NICK VERNON
Claims Manager, Property
Berkshire Hathaway Specialty Insurance
Nick Vernon is Claims Manager, Property at Berkshire Hathaway Speciality
Insurance. Nick has been in the insurance industry for 20 years in first party
Claims and Product/Underwriting. He has experience in large and complex claims
and catastrophe management, product design and drafting, dispute management,
audit and review, frameworks guidelines portfolio management and rating systems
and technical development.
PAIGE VINCENT
Chief Operating Officer
Hollard Insurance
×
PAIGE VINCENT
Chief Operating Officer
Hollard Insurance
Paige is a senior financial services executive who has over 20 years of
experience in the Insurance industry, in roles covering sales and underwriting,
product portfolio and pricing, claims management, business improvement, supplier
management, data analytics, strategy and compliance and risk management. Paige
has led several portfolio remediation and claims transformation programs
resulting in improved profits close to $80m and improved claims cost reductions
of 6%. She has also used her experience in preparing key executives for the
Royal Commission into Financial Services as well as driving a customer
transformation program to address shifting community and regulator expectations
resulting in uplift of customer satisfaction by 10 percentage points. Paige was
a director on the Insurance Reference Services Board and The Cyclone Testing
Advisory Board in her previous capacity as Head of Suncorp, GIO and Vero with
Suncorp Group. Paige is currently the Chief Operations Office for Hollard
Insurance Company. Hollard is a global financial services provider, distributing
a wide range of innovation insurance products with operations in Australia, New
Zealand, Africa, Europe, India and China.
Paige has a B.Bus from the Australian Catholic University and is a Graduate
member of the Australian Institue of Company Directors
LIAM WALTER
Senior Advisor, Mitigation and Catastrophe Management
Insurance Council Australia
×
LIAM WALTER
Senior Advisor, Mitigation and Catastrophe Management
Insurance Council Australia
With 20 years’ experience leading insurance claims teams and disaster response I
am all too familiar with the life changing consequences of extreme weather. My
work at the Insurance Council of Australia aspires to significantly contribute
to improvement in wellbeing and economic recovery within communities and the
economy at large caused by extreme weather events and disasters.
MARGOT WILSON
Chief Operating Officer
Hannover Life Re Australasia
×
MARGOT WILSON
Chief Operating Officer
Hannover Life Re Australasia
As COO, Margot has accountability for IT, Operations, Claims, Underwriting and
Projects & Innovation supporting the delivery of Hannover Life Re’s Australasian
strategy, across Reinsurance and Insurance lines of business. Margot also
manages Strategic Planning and Data Management (CDO) across the Australasian
company and leads our strategic focus on Operational Excellence. Her career
spans over 27 years in people and operational management, business design, large
scale transformation, and strategic execution. Margot holds a BA (Hons) from the
Australian National University, MSc from the London School of Economics and an
MBA from Macquarie University Business School, as well as certificates in Life
Insurance and Change Management.
VIEW MORE SPEAKERS
AGENDA
--------------------------------------------------------------------------------
* 8:15 AM
REGISTRATION OPENS
* 9:00 AM
OPENING REMARKS FROM THE CHAIRPERSON
RON ARNOLD
Managing Director and Founder
11eight
×
RON ARNOLD
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very
practically about their strategy. He helps them bring the outside world in
and get better at innovation and helps early stage businesses crash through
the many challenges they can have working with Corporates. Ron brings a
diverse skill set developed across 25+ years in C-suite & executive roles at
Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of
Board roles including Stone & Chalk. Most recently in Corporate life he
established and was the Managing Partner of Firemark Ventures and led the
establishment of the Gradient Institute, a not for profit providing critical
thought leadership on the ethical use of AI
* 9:10 AM
WELCOME REMARKS FROM THE EVENT PARTNER
DARREN TROTT
Executive General Manager Business Development
Ambrose Construct Group
×
DARREN TROTT
Executive General Manager Business Development
Ambrose Construct Group
Darren has enjoyed 39 years in the Australian general insurance industry as a
claims management specialist, holding executive and national leadership roles
with national and global insurers, a global loss adjuster and national
insurance builders. His technical experience extends across residential and
commercial property, public and products liability, cyber, motor, marine and
personal injury and he has travelled to USA, UK, France, Middle East and Asia
on various claims assignments. Darren was on the ground in the aftermath of
many catastrophic events including Black Saturday bushfires in Melbourne,
Cyclone Yasi and Brisbane floods. As GM of Business Development at Ambrose
Construct Group Darren’s role is instrumental in growing revenue across the
group.
* 9:15 AM
THE LATEST IN GLOBAL CLAIMS TRENDS AND IMPLICATIONS FOR AUSTRALIAN LEADERS
From claims inflation, regulatory developments, automation, to generative
artificial intelligence, this session will cover an overview of global trends
in claims management and considerations for Australian insurance companies.
ANGAT SANDHU
Partner
McKinsey & Company
×
ANGAT SANDHU
Partner
McKinsey & Company
Angat is a Partner with the McKinsey Insurance Practice in Sydney and has
been advising insurers in Australia and Asia for 16+ years. His focus areas
include driving sustainable value creation for his clients through
performance transformation using data analytics, digital and operating model
shifts. He is passionate about the important role the insurance sector plays
in customers’ lives and motivated to work with insurers and distribution
partners to improve customer outcomes.
Prior to joining McKinsey, Angat led the Asia Pacific Insurance and Wealth
practice of another consulting firm.
Angat holds a Bachelor of Commerce with double majors in Actuarial studies
and Finance from the University of New South Wales. He is an Actuary,
recently developed and lectured a course on InsurTech for the University of
New South Wales and regularly publishes on insurance topics in industry
journals.
* 10:05 AM
PANEL: MANAGING THE COST OF RESOLVING CLAIMS
With rising costs and inflationary pressures, insurance companies are facing
challenges to reduce claim resolution costs, while keeping up with demand.
How can insurance companies effectively streamline the claims processes
without compromising the customer experience? This session will discuss
strategies to improve efficiency in claims processing.
* Integrating data analytics and digital channels to drive efficiencies in
customer processes while reducing expenses
* Examples of integrating technology such as mobile apps and virtual
appraisals for a quicker, seamless customer experience
* Overcoming regulatory challenges affecting claims resolution
MODERATOR
DANNI ROBSON
Head of Product
Arnie
×
DANNI ROBSON
Head of Product
Arnie
Danni leads a high-performing, expert team Yarris Technologies’ as Head of
Product for Arnie, Claims Management Platform.Danni’s formal education in
Business, Insurance, Business Analysis and Leadership has paved a path in
Insurance from a young age.Her passion lies in leading change from the back
of the pack through thought-leadership, nurturing relationships and bringing
diverse minds together.
PANELLISTS
MAYA LAZARUS
Claims Manager – Brooklyn Underwriting
Brooklyn Underwriting & AXA XL
×
MAYA LAZARUS
Claims Manager – Brooklyn Underwriting
Brooklyn Underwriting & AXA XL
Maya Lazarus is a qualified solicitor with over 15 years’ experience within
the insurance industry. Maya joined AXA XL in March 2016 as a senior
financial lines claims specialist for IFL and was appointed Brooklyn
underwriting claims manager in April 2020. Maya started her career as an
underwriter for World Insurance Network and then worked for a number of
international brokers specialising in financial lines. She then moved across
to claims and worked for QBE and DUAL Australia as a financial lines senior
claims specialist and as the national claims manager for Invivo, a medical
indemnity insurer. During her time as a claims specialist IFL for AXA XL, she
focused on financial planning and construction claims. Her passion for SME
claims and her service-focused approach have drawn her to Brooklyn
Underwriting, where she has been making claims the “face of Brooklyn” and
where she enhances the unique Brooklyn claims experience and adds value to
brokers.
STEVEN HUSSEY
Head of Assessing and Supply Chain – Home Claims
Suncorp
×
STEVEN HUSSEY
Head of Assessing and Supply Chain – Home Claims
Suncorp
Steven Hussey has worked with Suncorp Group for 19 years across various roles
within both insurance and banking businesses. With a vast experience
encompassing various roles, Steven’s expertise lies in people leadership,
where he has excelled in cultivating high performing teams and fostering
employee growth. Most recently, he has taken on the crucial responsibility of
leading the assessing and supply chain team for Home Claims Customers and is
passionate about delivering customer centric outcomes.
PAIGE VINCENT
Chief Operating Officer
Hollard Insurance
×
PAIGE VINCENT
Chief Operating Officer
Hollard Insurance
Paige is a senior financial services executive who has over 20 years of
experience in the Insurance industry, in roles covering sales and
underwriting, product portfolio and pricing, claims management, business
improvement, supplier management, data analytics, strategy and compliance and
risk management. Paige has led several portfolio remediation and claims
transformation programs resulting in improved profits close to $80m and
improved claims cost reductions of 6%. She has also used her experience in
preparing key executives for the Royal Commission into Financial Services as
well as driving a customer transformation program to address shifting
community and regulator expectations resulting in uplift of customer
satisfaction by 10 percentage points. Paige was a director on the Insurance
Reference Services Board and The Cyclone Testing Advisory Board in her
previous capacity as Head of Suncorp, GIO and Vero with Suncorp Group. Paige
is currently the Chief Operations Office for Hollard Insurance Company.
Hollard is a global financial services provider, distributing a wide range of
innovation insurance products with operations in Australia, New Zealand,
Africa, Europe, India and China.
Paige has a B.Bus from the Australian Catholic University and is a Graduate
member of the Australian Institue of Company Directors
* 10:50 AM
MORNING TEA AND REFRESHMENTS BREAK
* 11:20 AM
SILICA – A PROPERTY CLAIMS TRAINWRECK
The combined Federal and State Government prohibition of Engineered Stone
from 1 July 2024 is like a runaway train hurtling toward a sharp turn, with
too much speed to take the corner. The ban should be applauded following the
irrefutable evidence that silica can cause severe respiratory issues and
other serious risks. This session will discuss the significant impact on
claims management and how you can prepare for the upcoming ban.
* More than a work and health safety issue – how this impacts fulfilment,
cost and customer in claims management
* How the impact should be managed by insurers and their supply chains
* How the communication to customers and management of customer expectations
is critical
ANTHONY MCLEAN
National Operations Manager
Ambrose Construct Group
×
ANTHONY MCLEAN
National Operations Manager
Ambrose Construct Group
With a decade of insurance industry immersion, Anthony’s expertise spans
operations, customer engagement, complex claims management, vulnerable
customers and navigating complexities such as GICOP, Modern Slavery, and ESG
initiatives. Driven by three decades of behavioural science, Anthony looks to
the data and research to help deliver real world solutions. Anthony’s
comprehensive experience in both the public and private sectors empowers him
to dissect challenges and craft innovative solutions, including but not
limited to the everchanging compliance landscape of insurance repairs. As a
speaker, Anthony blends compliance and theoretical knowledge with practical
applications, enlightening audiences with actionable strategies from the
coalface.
* 11:50 AM
FIRESIDE CHAT: STRATEGIES TO ADDRESS THE WORKFORCE SHORTAGE
With rising demand and a shortage of skilled employees, insurance companies
are facing increasingly overworked and understaffed teams. This session will
discuss how to overcome these challenges to remain competitive.
* How can we retain experienced and qualified claims consultants in
increasingly demanding roles?
* How to attract and engage candidates with the right skill sets and
capabilities
* Developing and equipping internal employees to meet demands
KERRIE CHALLENOR
Chief People and Claims Officer
NTI
×
KERRIE CHALLENOR
Chief People and Claims Officer
NTI
Kerrie Challenor is NTI’s Chief People and Operations Officer. She is
responsible for ensuring excellence in NTI’s operations, as well as leading
the People & Capability teams.
Kerrie has a wealth of experience in the insurance industry, both in senior
Human Resources and General Management roles. Most recently, she held the
position of National Manager, Personal Insurance, Broker Relationships and
Service for CGU.
Kerrie brings a welcome combination of human resources and general insurance
industry experience to the role.
RON ARNOLD
Managing Director and Founder
11eight
×
RON ARNOLD
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very
practically about their strategy. He helps them bring the outside world in
and get better at innovation and helps early stage businesses crash through
the many challenges they can have working with Corporates. Ron brings a
diverse skill set developed across 25+ years in C-suite & executive roles at
Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of
Board roles including Stone & Chalk. Most recently in Corporate life he
established and was the Managing Partner of Firemark Ventures and led the
establishment of the Gradient Institute, a not for profit providing critical
thought leadership on the ethical use of AI
* 12:20 PM
NETWORKING LUNCH
* 1:30 PM
PANEL: INTEGRATING ARTIFICIAL INTELLIGENCE AND AUTOMATION IN CLAIMS
How are insurance companies capturing opportunities to improve the claims
process with generative artificial intelligence (AI) and automation? What are
the challenges and risks in integration? In this informative discussion, hear
about the latest AI and automation use cases to deliver an efficient claims
customer experience.
* Exploring innovative and successful use cases in claims automation and
generative AI
* How to identify processes for automation in the decision-making process
* Identifying potential risks such as fraud and how to address them
* Overcoming challenges in implementing automation and AI within legacy
systems
MODERATOR
ABHIMANYU BHOLA
VP of Growth, APAC
EXL
×
ABHIMANYU BHOLA
VP of Growth, APAC
EXL
Abhi leads growth for EXL in the Asia-Pacific region. In this role, he is
responsible to offer differentiated data and AI solutions to solve pertinent
challenges facing the insurance industry and has forged EXL’s partnerships
with some of the leading insurers across the region.
In 24+ years of experience, he has led the growth charter for leading digital
transformation companies catering to the insurance industry. He is passionate
about harnessing the true potential of data and AI to transform the operating
models of insurers and help deliver an improved customer experience.
Abhi holds an MBA from Nanyang Business School, Singapore and has attended a
management course from the University of Cologne in Germany.
PANELLISTS
LUKE GALLAGHER
Executive General Manager, Direct Claims
IAG
×
LUKE GALLAGHER
Executive General Manager, Direct Claims
IAG
Luke Gallagher is the Executive General Manager of Direct Claims within the
Direct Insurance Australia division at IAG. Luke oversees the claims business
across IAG’s consumer brands in Australia including NRMA Insurance, ROLLiN’
Insurance and their insurance partnership with Royal Automobile Club of
Victoria (RACV).
Luke is responsible for developing and leading the Claims strategy across all
our customer channels, with a focus on delivering an unparalleled and
personalised claims experience. Luke has more than 25 years’ experience in
the insurance industry and a wealth of knowledge across all aspects of
general insurance claims. Luke joined IAG as a Claims Consultant, so he has
an indepth understanding of the Claims life cycle.
Luke has personally been on-the-ground and overseen IAG’s claims response to
some of Australia’s most significant extreme weather events. He is passionate
about helping Australians understand and minimise their risks and helping
customers get back on their feet when the unexpected happens
SAM GEORGE
Head of Retail Claims
AIA
×
SAM GEORGE
Head of Retail Claims
AIA
Sam is AIA Australia’s Head of Retail Claims and has over 20 years’
experience in both Workers Compensation, Life and Disability Insurance across
both Retail and Group Insurance. Sam has a passion for leadership as well as
physical and mental health and wellbeing and leverages this passion to create
a positive impact on his employees and AIA’s customers and stakeholders
HEATHER SMITH
General Manager, Test & Learn
icare
×
HEATHER SMITH
General Manager, Test & Learn
icare
Heather’s management career spans public, private and for purpose
(not-for-profit) sectors. She has focussed on finding pragmatic,
implementable solutions to respond to organisational strategy challenges in
industries including health, disability, services, insurance, community
services and child development.
Heather is curious about how we can use data to test anecdotal insights,
bringing together practice wisdom and evidence informed decision making to
improve diversity and cultures at team and organisational level.
She is passionate about supporting and building teams, with success measured
not only by the outcomes achieved, but by team members growing and moving on
to their next role.
MARGOT WILSON
Chief Operating Officer
Hannover Life Re Australasia
×
MARGOT WILSON
Chief Operating Officer
Hannover Life Re Australasia
As COO, Margot has accountability for IT, Operations, Claims, Underwriting
and Projects & Innovation supporting the delivery of Hannover Life Re’s
Australasian strategy, across Reinsurance and Insurance lines of business.
Margot also manages Strategic Planning and Data Management (CDO) across the
Australasian company and leads our strategic focus on Operational Excellence.
Her career spans over 27 years in people and operational management, business
design, large scale transformation, and strategic execution. Margot holds a
BA (Hons) from the Australian National University, MSc from the London School
of Economics and an MBA from Macquarie University Business School, as well as
certificates in Life Insurance and Change Management.
* 2:15 PM
TECH TALK: RAPID LOCATION INTELLIGENCE FOR CATASTROPHIC WEATHER EVENTS
A report by ASIC showed 43% of home insurance claims from January to March
2022 were related to severe weather events, and delays are the leading cause
for complaints. In this presentation, we’ll discuss how Australian research
is being adopted internationally and examine significant weather events from
the past year, before going behind the scenes to see how technology and
innovation — such as world-class image acquisition and petabyte scale AI that
rapidly capture and inform on damage — can help solve these issues.
STEPHEN NEALE
Manager, Solutions Engineering
Nearmap
×
STEPHEN NEALE
Manager, Solutions Engineering
Nearmap
Stephen Neale leads Solution Engineering for Aus and NZ at Nearmap. With a
master’s degree in GIS and Remote Sensing from UNSW, Stephen solves business
problems with creative solutions that benefit from advances in spatial
information. He is passionate about emerging geospatial technology and
unlocking the data behind geospatial content that can help us understand
reality to inform decision-making.
* 2:35 PM
AFTERNOON TEA AND REFRESHMENTS BREAK
* 3:00 PM
EXPO PASSPORT AND SPONSOR PRIZE DRAW
* 3:05 PM
CASE STUDY: WELLBEING STRATEGIES TO SUPPORT HIGH-PERFORMING TEAMS
From dealing with catastrophes to overworked staff, providing wellbeing
support is vital to engage, retain and care for employees in this disruptive
environment. In this session, hear how Allianz supports employee wellbeing
through preventing burnout and addressing mental health issues at work.
* Examples of cost-effective strategies to improve workplace wellbeing
programs
* Redesigning policies, roles and responsibilities to support employees
* Understanding psychosocial risk management at work
BRIANNA CATTANACH
National Manager Mental Health Strategy and Delivery
Allianz
×
BRIANNA CATTANACH
National Manager Mental Health Strategy and Delivery
Allianz
Brianna is the National Manager of Mental Health Strategy and Delivery at
Allianz, sitting across workers’ compensation, CTP, NDIS and other personal
injury lines. She brings specialty to this space as a registered Senior
Occupational Therapist with additional tertiary psychology qualifications,
specialising in behavioural neuroscience.
Brianna’s career commenced working in direct mental health service provision
before transitioning to occupational rehabilitation focusing on complex
psychological injuries and claims management. As her passion for injury
prevention grew, Brianna took on consultancy-based roles exposing her to a
wide range of industries and challenges where she led teams and projects
across organisational development, people management and leadership, peer
support and psychosocial safety.
In her current senior leadership role at Allianz, Brianna is responsible for
shaping and supporting internal capability, client value proposition and
claims and rehabilitation management strategies for mental injuries and
psychosocial risks. Brianna’s role focuses on driving the programs and
initiatives that lead to safer workplaces, better return to work and recovery
outcomes and innovative practices across the personal injury industry.
In addition to her work with Allianz, Brianna is an active advocate for the
role of Occupational Therapists in the mental health and occupational
rehabilitation space and supports the profession through her involvement as a
key committee member and special interest group conveyor with OT Australia
and by providing sessional academic work and lecturing to Swinburne and La
Trobe University, where she is also on the Academic Advisory Committee.
Brianna is also an expert advisory board member to SuperFriend one of
Australia’s leading workplace mental health research and intervention
agencies.
* 3:35 PM
PANEL: NAVIGATING CATASTROPHE PREPAREDNESS
What have we learned as an industry to improve claims handling and overall
response during a catastrophic event? In this session, hear how insurance
companies are improving their processes to prepare for future events.
* How can we enhance claims processes for extreme weather events?
* Examples of integrating catastrophe response technology
* Understanding the industry’s role to mitigate risks
MODERATOR
RON ARNOLD
Managing Director and Founder
11eight
×
RON ARNOLD
Managing Director and Founder
11eight
Founder of 11eight, Ron helps Corporates think differently and very
practically about their strategy. He helps them bring the outside world in
and get better at innovation and helps early stage businesses crash through
the many challenges they can have working with Corporates. Ron brings a
diverse skill set developed across 25+ years in C-suite & executive roles at
Australia’s largest insurers (IAG, NRMA, AAMI) and has held a variety of
Board roles including Stone & Chalk. Most recently in Corporate life he
established and was the Managing Partner of Firemark Ventures and led the
establishment of the Gradient Institute, a not for profit providing critical
thought leadership on the ethical use of AI
PANELLISTS
DR. JOANNA ALDRIDGE
Group Head of Catastrophe Modelling Research
QBE
×
DR. JOANNA ALDRIDGE
Group Head of Catastrophe Modelling Research
QBE
Dr Joanna Aldridge is QBE’s Group Head of Catastrophe Modelling Research and
an academic at both the University of Sydney and Griffith University. She is
an applied mathematician and catastrophe science professional with 20+ years’
experience across a range of industries including engineering, disaster
management, academia, data science and re/insurance. She has developed
cyclone, flood and storm models for Australia and internationally, and
especially loves tropical cyclones.
LYNN ROEHRIG
Head of Business Development, Australia and New Zealand
Descartes Underwriting
×
LYNN ROEHRIG
Head of Business Development, Australia and New Zealand
Descartes Underwriting
Lynn’s current responsibilities as Head of Business Development, Australia
and New Zealand at Descartes Underwriting includes assisting in structuring
and placement of parametric insurance solutions across Australia and New
Zealand as well as the wide APAC region. Areas of focus include Climate and
Weather based solutions including non-damage business interruption,
event-based insurance assisting in alternative solutions to help alleviate
pricing and capacity pressures in CAT exposed regions.
Prior to joining Descartes Lynn had over a decade of experience in Property
Underwriting with Chubb.
NICK VERNON
Claims Manager, Property
Berkshire Hathaway Specialty Insurance
×
NICK VERNON
Claims Manager, Property
Berkshire Hathaway Specialty Insurance
Nick Vernon is Claims Manager, Property at Berkshire Hathaway Speciality
Insurance. Nick has been in the insurance industry for 20 years in first
party Claims and Product/Underwriting. He has experience in large and complex
claims and catastrophe management, product design and drafting, dispute
management, audit and review, frameworks guidelines portfolio management and
rating systems and technical development.
LIAM WALTER
Senior Advisor, Mitigation and Catastrophe Management
Insurance Council Australia
×
LIAM WALTER
Senior Advisor, Mitigation and Catastrophe Management
Insurance Council Australia
With 20 years’ experience leading insurance claims teams and disaster
response I am all too familiar with the life changing consequences of extreme
weather. My work at the Insurance Council of Australia aspires to
significantly contribute to improvement in wellbeing and economic recovery
within communities and the economy at large caused by extreme weather events
and disasters.
* 4:20 PM
EVENT CONCLUDES
SPONSORS
--------------------------------------------------------------------------------
EVENT PARTNER
*
×
Ambrose Construct Group (ACG) is Australia’s leading insurance building and
restoration service provider, delivering superior claim outcomes in
metropolitan, regional and rural areas nationally. We focus on timeliness,
quality, cost and customer satisfaction. For more than forty years our group
has provided residential and commercial solutions repair and restoration
services for home owners, businesses and their communities.
Contact details:
Ambrose Construct Group
1300 266 787
https://ambroseconstruct.com.au/
GOLD SPONSORS
*
×
Arnie streamlines the auto repair claim process for insurers and repairers by
automating workflows, linking key stakeholders, customers and industry data,
car valuation guides and parts lists into one centralised platform. It’s the
perfect solution if you want to improve efficiency, reduce costs, and create
higher levels of customer satisfaction.
Contact details:
Arnie
*
×
EXL is a leading data analytics and digital operations and solutions company.
We partner with clients using a data and AI-led approach to reinvent business
models, drive better business outcomes, and unlock growth with speed. EXL
harnesses the power of data, analytics, AI, and deep industry knowledge to
transform operations for the world’s leading corporations in industries
including insurance, banking and financial services, and retail, among
others. For more information, visit www.exlservice.com.
Contact details:
Abhi Bhola, VP- Growth Insurance
Abhi.bhola@exlservice.com
www.exlservice.com
LEADERS LUNCH SPONSOR
*
×
McKinsey & Company is a global management consulting firm committed to
helping organisations accelerate sustainable and inclusive growth. We work
with clients across the private, public, and social sectors to solve complex
problems and create positive change for all their stakeholders. We combine
bold strategies and transformative technologies to help organizations
innovate more sustainably, achieve lasting gains in performance, and build
workforces that will thrive for this generation and the next.
Contact details:
McKinsey & Company
https://www.mckinsey.com/au/contact-us
TECH-TALK SPONSOR
*
×
Nearmap provides easy, instant access to high resolution aerial imagery,
city-scale 3D content, AI data sets, and geospatial tools. Using its own
patented camera systems and processing software, Nearmap captures wide-scale
urban areas in the United States, Canada, Australia, and New Zealand several
times each year, making current content instantly available in the cloud via
web app or API integration. Every day, Nearmap helps thousands of users
conduct virtual site visits for deep, data-driven insights — enabling
informed decisions, streamlined operations and better financial performance.
Founded in Australia in 2007, Nearmap is one of the largest aerial survey
companies in the world.
Contact details:
Nearmap
0403 641 254
Charlie.monro@nearmap.com
nearmap.com
SILVER SPONSOR
*
×
AAMC is Australia’s most prominent provider of accident management services
specifically tailored to the Australian motor insurance, broking and
corporate fleet sectors. AAMC is the largest provider of specialised
assessing and repair management services and covers the entire spectrum
incorporating passenger vehicle, heavy and light commercial and transport,
plant and machinery, motorcycle and caravans. AAMC have been delivering
innovative solutions to Australia’s largest and most prominent insurers for
over 20 years and focus on providing cost, quality and timeliness outcomes
for their clients.
Contact details:
AAMC
EXHIBITOR
*
×
Arturo is on a mission to empower people by providing clarity around the
past, present and future of property. We create, gather, synchronize and
analyze the most important data that impacts property, so insurance
companies, mortgage companies, contractors, and other members of the property
ecosystem can better predict the unpredictable and protect their customers
from the unimaginable.
Our AI-based platform identifies critical property characteristics,
triangulates vulnerabilities, and even provides rapid insights post-disaster,
so our clients can focus on what matters most: their customer, and our shared
commitment to protecting our world.
Contact details:
Arturo
jberesford@arturo.ai
www.arturo.ai
OFFICIAL PUBLICATION
*
×
Contact details:
IB Australia
ORGANISED BY
*
×
Contact details:
Key Media
VENUE
--------------------------------------------------------------------------------
THE FULLERTON HOTEL SYDNEY
* 1 Martin Pl, Sydney NSW 2000
* +61 2 8223 1111
* fsy.info@fullertonhotels.com
* Visit website
WHY YOU NEED TO BE THERE
* Gain insights on how to build high-performing claims teams
* Hear proven strategies on improving the claims process
* Connect with leading, innovative industry leaders
* Explore the latest tech and tools for operational efficiency
BE PART OF CLAIMS LEADERS SUMMIT AUSTRALIA
Don’t just be part of the conversation – lead it. Join us to connect with your
industry and take your career to the next level.
Register Now
CONTACT US
--------------------------------------------------------------------------------
Email Example: john-doe@gmail.com
Phone Example: (61) 409-889-253
Name
Enquiry Select enquiry Agenda, Registration and Logistics Enquiries Sponsorship
Enquiries Speaking Enquiries
Message
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of
Service apply.
Send Email
OFFICIAL PUBLICATION
ORGANIZED BY
© 2024 - KM Business Information Australia Pty Ltd