discord.misakamikoto.top Open in urlscan Pro
2606:4700:3031::ac43:956d  Public Scan

Form analysis
0 forms found in the DOM

Text Content

DownloadNitroDiscoverSafety
Safety
SupportBlogCareers
Download for Windows
Back
Safety Center
Overview

Controlling Your Experience
Four steps to a super safe accountFour steps to a super safe serverRole of
administrators and moderators on DiscordReporting problems to DiscordMental
health on DiscordAge-Restricted Content on DiscordTips against spam and hacking

Parents & Educators
What is Discord?Discord's commitment to a safe and trusted experienceHelping
your teen stay safe on DiscordTalking about online safety with your
teenAnswering parents' and educators' top questionsIf your teen encounters an
issueWorking with CARU to protect users on Discord

How We Enforce Rules
Our policiesHow we investigateWhat actions we takeHow you can appeal our
actionsDiscord's Transparency ReportsWorking with law enforcement
Back
Moderator Academy
Overview

Basics
100: An Intro to the DMA103: Basic Channel Setup104: How To Report Content To
Discord110: Moderator Etiquette111: Your Responsibilities as a Moderator151: An
Intro to the Moderator Ecosystem

Setup and Function
201: Permissions on Discord202: Handling Difficult Scenarios203: Developing
Server Rules204: Ban Appeals205: Utilizing Role Colors206: Best Practices for
Reporting Tools207: Server Information and Announcement Channels208: Channel
Categories and Names210: Moderator Recruitment211: Creating Moderation Team
Channels231: Fundamentals of Family-Friendly Servers241: Securing Your Discord
Account

Advanced Community Management
301: Implementing Verification Gates302: Developing Moderator Guidelines303:
Facilitating Positive Environments304: Moderating Safely and Securely310:
Managing Moderation Teams311: Understanding and Avoiding Moderator Burnout312:
Internal Conflict Resolution313: How to Moderate Voice Channels314: Training and
Onboarding New Moderators321: Auto Moderation in Discord322: Using Webhooks and
Embeds 323: Using XP Systems324: Using Modmail Bots331: Community Engagement332:
Fostering Healthy Communities333: Planning Community Events334: Community
Partnerships341: Understanding Your Community Through Insights345: Best
Practices for Moderating Content Creation

Moderation Seminars
401: Transparency in Moderation402: Confidentiality in Moderation403: Sensitive
Topics404: Considering Mental Health in Your Community 405: Practicalities of
Moderating Adult Channels407: Managing Exponential Membership Growth431: Ethical
Community Growth432: Internationalization of a Community441: Community
Governance Structures442: Using Insights to Improve Community Growth and
Engagement443: Ban Evasion and Advanced Harassment444: Managing Interpersonal
Relationships451: Reddit X Discord452: Twitch X Discord453: Patreon X
Discord455: Schools X Discord459: Bringing Other Communities to Discord

Graduate
531: Parasocial Relationships541: The Application of Metaphors in Moderation


Author Credits
Author Credits
Sign up


Community PortalBest Practices for Reporting Tools
Safety and moderation


BEST PRACTICES FOR REPORTING TOOLS





As a community grows, there will be a need to allow members of your community to
report bad behavior and violations of the rules to your moderation team. There
are a wide range of options to choose from, which will be covered in this
article. The list of tools is non-exclusive as you might want to combine
multiple reporting options for your users to best suit your needs.


IMPORTANCE OF REPORTING TOOLS

Every community can benefit from having at least one type of reporting tool in
place. This will help you keep your community a better and safe place for your
members, encourages involvement from members in your moderation process, and
allows for better understanding of the challenges your community is facing in
terms of moderation.

Having a predefined method for users to contact the moderators will also improve
the workflow, ensure better alignment of punishments and a fair process to
punish those who violate your community rules.


BENEFITS AND CHALLENGES WITH DIFFERENT REPORTING TOOLS

Different reporting options have varying benefits and challenges. You will need
to find the right balance between the privacy of users, usability for members
and moderators, as well as deciding whether or not you want conversation to be
possible between your moderators and the reporters. The best option for your
server will depend entirely upon your needs. Not all communities will benefit
from having reporting channels and you might not want your moderators to handle
issues in direct messages. Down below you will find a list of the most commonly
used reporting options available, with their respective benefits and
disadvantages.

Modmail Bots

Modmail bots can be used for members of your community to report violations to
the moderation team as a whole. There are several available options to choose
from, all with their own unique viewpoint on support tickets. By using a Modmail
bot, you will be able to have conversations with your reporters. Most other
reporting tools do not allow you to have private conversations. Furthermore,
Modmail bots allow for a lot of customization at the cost of being more
time-consuming and difficult to set up. Additional benefits of using such a bot
is being able to attach screenshots to a report and maintain privacy for both
the mod handling the case and potentially even the user providing feedback,
which some of the options do not offer.

Reporting Channels

Some servers utilize a specific channel dedicated to reporting violations of the
rules. These can take different shapes depending on the use case. Different
approaches include only allowing members to copy and paste message URLs to rule
breaking messages or a more open discussion-based channel that provides a
public-facing main source of reports. One thing is certain across all
implementations of reporting channels: there should be a way to communicate with
people that a report has been handled by either removing a message in the
channel or reacting to it publicly. Reporting channels are very easy to set up
as they use native Discord features. However, these channels can be limiting in
functionality. Conversations are barely possible, depending on the permissions
members might not be able to upload screenshots, and reports are not private
which can deter some people from sharing concerns due to intimidation and fear
of retaliation.

Reporting via Direct Messages

Another option is to handle reports via direct messages. In this case, users
simply send a message to any available moderator. This method allows for private
reports, back-and-forth conversations with a member of the moderation team, and
the ability to share screenshots. Using this method, players will have to rely
on the availability of a single moderator, as they will be choosing who to
report to. Furthermore, it is very hard to track moderator activity and if this
is important to you, opting for this method should be avoided. Not all
moderators will give a follow up to users and there is limited accountability.

Report Commands

Some bots allow members to report others for breaking the rules. Reports often
follow the format of tagging the person being reported and providing a reason.
This information is then directed to the moderation team via a private channel.
While the report is private, members still have to use a command (and ping the
person they are reporting) in public channels. It also does not allow
conversations to take place and uploading screenshots is not possible.

Pinging Moderator Roles

Sometimes you simply want to allow members to ping a moderator role in case of
public rule breaking behavior. This will most definitely immediately get the
attention of your moderators and is most often the quickest reporting method to
use. However, the user being reported will be notified as they can see the ping,
and they might be able to remove their messages before a moderator can
intervene. A way to help counteract this is to consider utilizing a moderation
bot that logs message deletions or edits.

Logging and Flagging Messages

While a lot of popular bots offer auto moderation features that include word,
spam, and advertisement filters, these can most often also be used to silently
inform moderators. Instead of removing the message automatically and giving a
punishment based on predefined rules, an option to create a flagging mechanism
without automatic action can be utilized. If there’s a certain word or phrase
used on a flag-list, the bot can notify moderators to look into it and decide
the best course of action instead of automatically acting the way a blacklist
would. This method allows your moderators to go through a channel with flagged
messages and issue punishments based on the context of flagged messages and
removes certain automatic moderation techniques that can lead to
over-moderation.


CHOOSING WHAT WORKS BEST FOR YOU

What method, or combination of methods, works best for you, depends a lot on
your server size and needs. For smaller servers up to five thousand members
being able to ping moderators in case of reports or having a report channel
should be easily workable, depending on how big your team is. For large servers
of fifty thousand members or more, you should look into using a Modmail bot. You
might want a combination of multiple methods as well, depending on what works
for you and the capabilities of your team.

Consider whether or not moderators should be able to communicate with the
reporter about their report, not all methods offer this functionality. Ask
yourself if the privacy of someone violating the rules is important to you, as
not all methods are private reports.

If you are using a levelling or experience system in the server, you might want
to offer different reporting tools to members of a server level. For example,
you might want to implement a command that can ping moderators, but only make
that available to those of a certain level to prevent being pinged for minor
moderation issues or by trolls abusing the pinging power. It is not advised to
use a ping-based reporting method in larger servers due to how easily it can be
abused.

Do you want to track the activity of your moderators? This is not possible for
some methods. If your rules forbid advertisement via direct messages and
moderators are to take action upon this being made aware of this violation, you
should choose a reporting method that allows for screenshots to be shared.


SUMMARY

Every community can benefit from having different reporting tools in place as
this will help you keep your community a safe space for your members. Different
reporting options have different benefits and challenges and you should take the
time to analyze what option may best fit the needs of your community and
moderation staff.

There are six distinct reporting methods available via Discord’s native
capabilities and bots:

 * Reporting via direct messages
 * Utilization of a Modmail bot
 * Creating a report channel with rules specific to your needs
 * Using a report command that will ping reported members, but be shared
   privately with a moderation team
 * Pinging a moderation team with an emergency team-wide ping
 * Message flagging via automated mod

Your server size will often dictate the best combination of the above options to
find what reporting tools will work best for your team from a moderation
standpoint, but you should also keep in mind the preferences of your community
when it comes to reporting violations as your users also have to be comfortable
when it comes to using your chosen report methods.





August 22, 2023
Contents
Importance of Reporting ToolsBenefits and Challenges with Different Reporting
ToolsChoosing What Works Best for YouSummary



RELATED ARTICLES


No items found.

Show more articles

No matching results.
Download for WindowsWhy DiscordNitroSafetySupport
Login



COMMUNITY RESOURCES


BUILD

Getting Started as a Server Admin & Running Your Server
Setting Up Your Discord Server - How to Get Started
Securing Your Discord Server & Creating a Safe Community
Making a Great Server & Building a Home for Your Community
Community Onboarding: Welcoming New Members
Essential Channels Every Community Server Should Have
Customizing & Branding Your Discord Server
The Discord App Directory
Server Information and Announcement Channels
Basic Channel Setup
Utilizing Role Colors
Channel Categories and Names


ENGAGE

Onboarding New Members & Helping Your Community Find Its Way
Regularly Engaging Your Community
Creating Value with Conversation
Co-Creating with Your Community - Events, Art & Feedback
Turning Your Social Posts into Community Activations
Using Roles to Increase Server Engagement
Hosting Voice Events with Stage & Voice Channels
Getting the Most Out of Stage Channels
Understanding Server Insights


GROW

Welcoming Server Newcomers
Growing and Promoting Your Discord Server
Brand, Optimize and Grow Your Server With Invites
Growing Your Server Community Through Member Referrals
Growing Your Server With Social Media
Growing Your Community Through Server Insights & Analytics
Designing Effective Events to Bring Your Community Together
Growing Your Server Through Community Events
Understanding Event Metrics
Understanding Your Community Through Insights
Bringing Other Communities to Discord
Using Insights to Improve Community Growth and Engagement
Ethical Community Growth
Community Partnerships


MANAGE

The Basics of a Safe, Active Server
Keeping Your Server & Community Safe
Establishing Trust with Social Media Connections and Roles
Identifying and Assigning Server Moderators
Moderation & Community Support to Manage Your Server
Learning More About Your Community


CREATOR PORTAL

SAFETY AND MODERATION


BEST PRACTICES FOR REPORTING TOOLS




As a community grows, there will be a need to allow members of your community to
report bad behavior and violations of the rules to your moderation team. There
are a wide range of options to choose from, which will be covered in this
article. The list of tools is non-exclusive as you might want to combine
multiple reporting options for your users to best suit your needs.


IMPORTANCE OF REPORTING TOOLS

Every community can benefit from having at least one type of reporting tool in
place. This will help you keep your community a better and safe place for your
members, encourages involvement from members in your moderation process, and
allows for better understanding of the challenges your community is facing in
terms of moderation.

Having a predefined method for users to contact the moderators will also improve
the workflow, ensure better alignment of punishments and a fair process to
punish those who violate your community rules.


BENEFITS AND CHALLENGES WITH DIFFERENT REPORTING TOOLS

Different reporting options have varying benefits and challenges. You will need
to find the right balance between the privacy of users, usability for members
and moderators, as well as deciding whether or not you want conversation to be
possible between your moderators and the reporters. The best option for your
server will depend entirely upon your needs. Not all communities will benefit
from having reporting channels and you might not want your moderators to handle
issues in direct messages. Down below you will find a list of the most commonly
used reporting options available, with their respective benefits and
disadvantages.

Modmail Bots

Modmail bots can be used for members of your community to report violations to
the moderation team as a whole. There are several available options to choose
from, all with their own unique viewpoint on support tickets. By using a Modmail
bot, you will be able to have conversations with your reporters. Most other
reporting tools do not allow you to have private conversations. Furthermore,
Modmail bots allow for a lot of customization at the cost of being more
time-consuming and difficult to set up. Additional benefits of using such a bot
is being able to attach screenshots to a report and maintain privacy for both
the mod handling the case and potentially even the user providing feedback,
which some of the options do not offer.

Reporting Channels

Some servers utilize a specific channel dedicated to reporting violations of the
rules. These can take different shapes depending on the use case. Different
approaches include only allowing members to copy and paste message URLs to rule
breaking messages or a more open discussion-based channel that provides a
public-facing main source of reports. One thing is certain across all
implementations of reporting channels: there should be a way to communicate with
people that a report has been handled by either removing a message in the
channel or reacting to it publicly. Reporting channels are very easy to set up
as they use native Discord features. However, these channels can be limiting in
functionality. Conversations are barely possible, depending on the permissions
members might not be able to upload screenshots, and reports are not private
which can deter some people from sharing concerns due to intimidation and fear
of retaliation.

Reporting via Direct Messages

Another option is to handle reports via direct messages. In this case, users
simply send a message to any available moderator. This method allows for private
reports, back-and-forth conversations with a member of the moderation team, and
the ability to share screenshots. Using this method, players will have to rely
on the availability of a single moderator, as they will be choosing who to
report to. Furthermore, it is very hard to track moderator activity and if this
is important to you, opting for this method should be avoided. Not all
moderators will give a follow up to users and there is limited accountability.

Report Commands

Some bots allow members to report others for breaking the rules. Reports often
follow the format of tagging the person being reported and providing a reason.
This information is then directed to the moderation team via a private channel.
While the report is private, members still have to use a command (and ping the
person they are reporting) in public channels. It also does not allow
conversations to take place and uploading screenshots is not possible.

Pinging Moderator Roles

Sometimes you simply want to allow members to ping a moderator role in case of
public rule breaking behavior. This will most definitely immediately get the
attention of your moderators and is most often the quickest reporting method to
use. However, the user being reported will be notified as they can see the ping,
and they might be able to remove their messages before a moderator can
intervene. A way to help counteract this is to consider utilizing a moderation
bot that logs message deletions or edits.

Logging and Flagging Messages

While a lot of popular bots offer auto moderation features that include word,
spam, and advertisement filters, these can most often also be used to silently
inform moderators. Instead of removing the message automatically and giving a
punishment based on predefined rules, an option to create a flagging mechanism
without automatic action can be utilized. If there’s a certain word or phrase
used on a flag-list, the bot can notify moderators to look into it and decide
the best course of action instead of automatically acting the way a blacklist
would. This method allows your moderators to go through a channel with flagged
messages and issue punishments based on the context of flagged messages and
removes certain automatic moderation techniques that can lead to
over-moderation.


CHOOSING WHAT WORKS BEST FOR YOU

What method, or combination of methods, works best for you, depends a lot on
your server size and needs. For smaller servers up to five thousand members
being able to ping moderators in case of reports or having a report channel
should be easily workable, depending on how big your team is. For large servers
of fifty thousand members or more, you should look into using a Modmail bot. You
might want a combination of multiple methods as well, depending on what works
for you and the capabilities of your team.

Consider whether or not moderators should be able to communicate with the
reporter about their report, not all methods offer this functionality. Ask
yourself if the privacy of someone violating the rules is important to you, as
not all methods are private reports.

If you are using a levelling or experience system in the server, you might want
to offer different reporting tools to members of a server level. For example,
you might want to implement a command that can ping moderators, but only make
that available to those of a certain level to prevent being pinged for minor
moderation issues or by trolls abusing the pinging power. It is not advised to
use a ping-based reporting method in larger servers due to how easily it can be
abused.

Do you want to track the activity of your moderators? This is not possible for
some methods. If your rules forbid advertisement via direct messages and
moderators are to take action upon this being made aware of this violation, you
should choose a reporting method that allows for screenshots to be shared.


SUMMARY

Every community can benefit from having different reporting tools in place as
this will help you keep your community a safe space for your members. Different
reporting options have different benefits and challenges and you should take the
time to analyze what option may best fit the needs of your community and
moderation staff.

There are six distinct reporting methods available via Discord’s native
capabilities and bots:

 * Reporting via direct messages
 * Utilization of a Modmail bot
 * Creating a report channel with rules specific to your needs
 * Using a report command that will ping reported members, but be shared
   privately with a moderation team
 * Pinging a moderation team with an emergency team-wide ping
 * Message flagging via automated mod

Your server size will often dictate the best combination of the above options to
find what reporting tools will work best for your team from a moderation
standpoint, but you should also keep in mind the preferences of your community
when it comes to reporting violations as your users also have to be comfortable
when it comes to using your chosen report methods.

Last updated



PREVIOUS



NEXT




STAY UPDATED ON EVERYTHING DISCORD ADMIN!

We know you wouldn't dream of missing out on secret mail from us.
Right?

Sign up
English, USA
българскиČeštinaDanskDeutschΕλληνικάEnglish,
USAEspañolSuomiFrançaisहिंदीHrvatskiMagyarItaliano日本語한국어LietuviškaiNederlandsNorwegianPolskiPortuguês
do BrasilRomânăРусскийSvenskaไทยTürkçeУкраїнськаTiếng Việt中文繁體中文
Čeština
Dansk
Deutsch
English
English (UK)
Español
Español (América Latina)
Français
Hrvatski
Italiano
lietuvių kalba
Magyar
Nederlands
Norsk
Polski
Português (Brasil)
Română
Suomi
Svenska
Tiếng Việt
Türkçe
Ελληνικά
български
Русский
Українська
हिंदी
ไทย
한국어
中文
中文(繁體)
日本語
English

Product
DownloadNitroStatusApp DirectoryNew Mobile Experience
Company
AboutJobsBrandNewsroom
Resources
CollegeSupportSafetyBlogFeedbackStreamKitCreatorsCommunityDevelopersGamingQuestsOfficial
3rd Party Merch
Policies
TermsPrivacyCookie SettingsGuidelinesAcknowledgementsLicensesModeration
Sign up
българскиČeštinaDanskDeutschΕλληνικάEnglish (UK)EspañolEspañol (América
Latina)SuomiFrançaisहिंदीHrvatskiMagyarItaliano日本語한국어lietuvių
kalbaNederlandsNorskPolskiPortuguês
(Brasil)RomânăРусскийSvenskaไทยTürkçeУкраїнськаTiếng Việt中文中文(繁體)
Powered by Localize
English