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Myxacts

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XACT IS AN ORGANIC EXTENSION OF YOUR CUSTOMER SUPPORT SOLUTION.

Customer Contact Solutions for Phone, Chat, Email and Internet Support

Contact Us

Customer Support Services
Do you need a contact center? XACT provides customer support services to enhance
the communications profile of organizations worldwide through phone, SMS, email
and chat.
Chat and Web Support
Do you need support for your site or brand? Let us help make sure that your
visitors and customers receive timely and professional service to ensure you
never miss an opportunity!
Service and Support Dispatch
Is time of the essence? When your organization relies on the ability to
information to be managed and disseminated in real time, your callers will need
24×7 support from XACT.
Telephone Answering Services
Need a fast, timely and professional answer? It’s our job to get you the
message, and we get it to you exactly how you want it through phone, SMS, email
or portal 24×7!


BUSINESS PROCESS OUTSOURCING IMPROVEMENT



XACT strives to deliver a seamless customer support and engagement experience
for your customers through extensive training, branded implementation and
ongoing support tools.

Contact Us



OUR SERVICES

We’ll help you by understanding the needs of your business and the complexities
around your knowledge and call trends — and then make a recommendation based on
our experience. Ultimately, the call is yours. XACT can also provide support for
your organization applications as an extension of our toolbox. We can easily
interface with your applications or software to provide support to your callers
when the need arises.

A Plan of Action and Change
A six step implementation process that focuses on learning about you through
learning, development, training and careful roll out.
Targeted Training
We will develop content, ciriculum and an quality training program on your
product, service or brand.
Quality Assurance
Once on board, we’ll continue to strive for excellence while maintaining program
quality and integrity.
Workforce Scheduling
Our workforce team ensures that agents are scheduled properly and resource is
available when you need it most.
Resource Management
We have a team of specialists constantly watching contacts in our system, making
sure that we never miss a thing.
Account Management
You’ll always have a point of contact to reach out to discuss issues and provide
feedback.


LET US HELP YOU.0



Hey, its what we do! Enable the talented team at XACT to help conceptualize,
optimize and build your support program. Reach out to us today and let us get
started. In the meantime, learn how XACT has helped hundreds of organizations
like yours meet the objectives necessary to provide excellent service; or if
you’re ready to elevate your customer support to the next level, speak with an
XACT advisor who can begin the process with you.


WE BUILD YOUR IDEA IN REALITY



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long established fact that a reader will be distracted by the readable content
of a page when looking at its layout.

Contact Us


BUT DON’T JUST TAKE OUR WORD FOR IT..


“Speaking with others in our industry, they are looking to utilize XACT’s
services based on our positive experience.”
Jack Ryana Sales Manager
“I thought their escalation process was good and it uncovered lingering issues
we needed to fix with our customers.”
Jane Wilde Project Manager
“They were really good thought partners who brought new ideas to the table.”
Former Head of Growth Marketing, Udacity..
Jane Wilde Project Manager
Myxacts


XACT strives to deliver a seamless customer support and engagement experience
for your customers through extensive training, branded implementation and
ongoing support tools.


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