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Increase revenue with in-product support.
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 1. English (United States)
    
    English (United States)GermanSpanishFrenchPortuguese (Brazil)
 2. Contact Sales
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 * Platform
   The Intercom Platform
   Get an overview of the Intercom platform—and see why we're known as the
   Engagement OS.
   Learn more
   
   Messenger
   Support and engage customers with chat, messages, and more
   Management Tools
   Efficiently manage all your customer interactions in one place
   
   Customer Data Platform
   Leverage your customer data to personalize every interaction
   Apps & Integrations
   Integrate and extend Intercom with 300+ apps
   
   Top Features
   Live Chat
   Support Bots
   Messenger
   New
   Product Tours
   Campaign Builder
   
 * Solutions
   Use Cases
   Support
   Deliver personal customer support at any scale
   Engage
   Onboard, activate, and re-engage customers
   Convert
   Convert more website visitors into customers
   
   Industries
   E-commerce
   Financial Services
   Education
   Healthcare
   
   Company Size
   Enterprise
   Small Business
   Early Stage
   
   Watch a Demo
   Learn how to use Intercom for support, marketing, and customer engagement.
   Watch a demo
 * Resources
   Product Help
   Help Center
   Learn how to install, set up, and use Intercom
   Developer Hub
   Learn how to integrate or build on top of Intercom
   Community Forum
   Learn, share, and connect with other Intercom users
   
   Learn & Connect
   Blog & Podcasts
   Stories about support, marketing, product, and more
   Books & Webinars
   Discover books, guides, and webinars full of insights
   Academy
   Master Intercom with deep-dive courses from Intercom experts
   
   Customer Stories
   Discover how businesses like you use Intercom to support and engage
   customers.
   Read stories
 * Pricing


Get started
View demo


DELIVER CUSTOMER SUPPORT WHERE IT’S MORE POWERFUL AND EFFECTIVE

Intercom Support uses powerful messaging and automation to show up in-context—in
your product, app, or website. A better experience for customers and support
teams.
See how it works
Get the guide



SCALE SUPPORT WITHOUT INVESTING IN MORE RESOURCES

IN-CONTEXT SUPPORT


BE THERE WITH A POWERFUL MESSENGER IN-CONTEXT, WHERE IT MATTERS

Intercom Messenger works alongside your existing support tools to give customers
a choice of self-serve or live support.


AUTOMATED SUPPORT


AUTOMATE SUPPORT AND DELIVER VALUE FASTER

Reduce your team's workload and deliver immediate value by offering help center
articles and answers to common questions in the Messenger. Resolution Bot can
automate answers to 33% of common questions.


TICKETS


A TICKETING SYSTEM THAT TREATS PEOPLE LIKE PEOPLE

Provide personal, in-context resolutions to any type of customer query—from
simple to complex—with the only Messenger-first ticketing solution. Plus, it
also works with traditional channels like email.


NEXT-GEN SOFTWARE


HAPPY TEAMS CREATE MORE LOYAL CUSTOMERS

Intercom’s powerful Inbox makes it easy to deliver a personal and delightful
support experience at scale, while streamlining high-volume workloads.


PERSONALIZED EXPERIENCE


THE BEST SUPPORT FEELS PERSONALIZED, CUSTOMIZED, AND CONVERSATIONAL

Reward customers with support tailored to serve their unique needs with live,
first-party insights so every engagement is more efficient and effective.


Statistic
 * 33%
   
   of common questions resolved automatically

 * 68%
   
   faster first-response times compared to email

 * 92%
   
   reported average customer satisfaction


LEARN HOW IN-CONTEXT SUPPORT CAN SUPERCHARGE YOUR BUSINESS

Get the guide

Trusted by the Fortune 1000 and thousands of leading businesses
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INTEGRATE AND ELEVATE YOUR TECH STACK

Intercom offers over 350 integrations for your favorite CRM, email, ticketing,
social channels, reporting tools, and internal databases — making it a painless
upgrade to your capabilities.




EVERY BUSINESS IS DIFFERENT, BUT WE HAVE EVERYTHING YOU NEED

Tickets

Messenger-first tickets mean you can resolve the most complex queries with the
best end-to-end customer support experience.

Help Center articles

Deliver help content to customers with an integrated knowledge base.

Reporting

Track your support team’s impact and discover new ways to manage and improve
overall performance.

Omnichannel

Support your customers across all of your channels — email, WhatsApp, Instagram,
and more.

Premier Services

Let a team of Intercom experts train and onboard your support team with
exclusive, white-glove services.

Security

Customer trust and data security are critical to everything we do at Intercom.
We're GDPR, SOC 2, HIPAA compliant — and more.
Real Success

> “When we were calculating the labor we’d need to meet our goals last year, we
> forecasted needing 100 people. With the help of Intercom, we were able to
> achieve those goals with a team of 40.”

Grayson Bagwell, Director of Business Development




How can we support your needs? Let's talk.

Contact Sales


CONNECT SUPPORT TO THE ENTIRE BUSINESS ON THE ENGAGEMENT OS.

ENGAGE

Drive activation and engagement with in-product and multi-channel campaigns,
tours, and surveys.

Learn more

CONVERT

Convert more website visitors to qualified leads and customers with ABM,
chatbots, and automated meeting scheduling.

Learn more
Sitemap

 * Pricing

 * Use Cases
   
   * Support
   * Engage
   * Convert

 * Company Size
   
   * Mid-Market / Enterprise
   * Small Business
   * Early Stage

 * Industries
   
   * Financial Services
   * E-commerce
   * Education
   * Healthcare

 * Features
   
   * Business Messenger
   * Customizable bots
   * Automated answers
   * Product Tours
   * Outbound Messages
   * Inbox
   * Help Center Articles
   * Account Based Marketing
   * Management Tools
   * Apps + Integrations
   * Customer data
   * Live Chat
   * Mobile Apps
   * Mobile Carousels
   * Series
   * Transactional Messaging
   * Surveys
   * Switch
   * SMS

 * Resources
   
   * Blog
   * Watch a Demo
   * Glossary
   * Academy
   * Webinars
   * What's New
   * Product Changes
   * App Store
   * Docs
   * Developers
   * Status
   * Security
   * Books and Guides
   * Support ROI Calculator
   * Services

 * Company
   
   * About
   * Customers
   * Community Forum
   * Careers
   * Newsroom
   * App Partner Program
   * Service Partner Program
   * Contact Us
   * Terms
   * Privacy

From the blog

 * Defining Customer Support In 2022: 7 Keys Of Modern Support
 * How Customer Support Automation Works and Why You Need It
 * The Power Of Customer Support Ticketing Workflows
 * Why You Need A Customer Support Operations Team

Read more


🌎 CHOOSE YOUR LANGUAGE

 * English (United States)
 * German
 * Spanish
 * French
 * Portuguese (Brazil)

 * Terms
 * Privacy
 * Status
 * Security

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See Intercom in action
 * Get an introduction to Intercom and how it works
 * Watch on-demand demo videos
 * See how Intercom can help your business

View demos




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