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 * Cybersecurity
   * Cybersecurity Training
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IT SOLUTIONS FOR YOUR BUSINESS

PTS delivers ISO certified, cost-effective IT solutions to help your business
succeed.

Get in touch


IT MANAGED SERVICES

Technical support, IT operations and IT security, ISO 27001 certified,
professional IT Managed Services & IT Support.

If you want to increase stability, reduce downtime, risk and enhance security &
productivity? Get in touch with PTS.

IT Helpdesk
Infrastructure & Networks
Cloud Computing
Cybersecurity
Technology Design
IT Procurement


WORKPLACE TECHNOLOGY

We work with your business to design and deliver agile, enterprise technology,
enabling you to keep up with the demands and expectations of modern workspaces.

Ready to redefine what’s possible for your business and future-proof your
technology? Engage with our experts today and start the journey towards an
agile, technology enabled workspace with PTS.

IT Physical Infrastructure
AV & Multimedia
Wi-Fi Design & Surveys
Network
IT Asset Relocations
Physical Security


CYBERSECURITY

Cybersecurity is much more than IT. Your staff are an essential ingredient in
the ongoing effort to reduce security risks.

We believe that cybersecurity goes beyond the realm of IT. It’s an integral part
of your business landscape, with every team member playing a crucial role. Your
staff are the first line of defense, and their awareness, understanding, and
response to potential threats are key to reducing security risks.

Cybersecurity Training
Penetration Testing
Vulnerability Scan
Phishing Tests
Email Security
Anti-Virus & End Point Protection


WI-FI DESIGN & TROUBLESHOOTING

PTS is a leading provider of WiFi solutions to help your business take full
advantage of the increasing demands on wireless networks.

WiFi Heatmaps
Wifi Design


IT PROCUREMENT SERVICES

Choose PTS as your APAC IT Procurement Partner. We provide region-wide, vendor
neutral IT purchasing, shipping and logistics support for your business

Procurement Services
Procurement Management


IT PHYSICAL INFRASTRUCTURE

Your physical infrastructure is the most important part of your network. PTS
deliver cabling and network solutions to the highest global standards.

Server Rooms
MEP
Consultancy


WHY PTS


ISO 27001 Certified

We are professionally recognised to deliver IT support solutions to
international standards. PTS is accredited in ISO 27001 and ISO 20000


Invested in Training

The technology landscape keeps changing, so do we. We invest heavily in training
to make sure our staff can tackle anything that they are faced with.


Local Knowledge, Global Presence

Based in Hong Kong & China but no matter where your business or branch offices
are located, our support team is there for you.

More about PTS

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(Updated)","excerpt":"","content":"Will Apple Remove WeChat from the App Store? 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-rivalry\/' rel='post_tag'>technology rivalry<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/tencent\/' rel='post_tag'>Tencent<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/u-s-china-relations\/' rel='post_tag'>U.S.-China relations<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/u-s-china-tech-tensions\/' rel='post_tag'>U.S.-China tech tensions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/wechat\/' rel='post_tag'>WeChat<\/a>"},"readTime":{"min":4,"sec":50},"status":"publish"},{"id":3011,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/dell\/","name":"dell","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/Dell-Logo-scaled.jpeg","alt":"Dell logo on textured black laptop, close up"},"title":"Review: Top 3 Dell Laptops for Business","excerpt":"","content":"Review of the Best Dell Laptops for Business We are often asked to 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XPS 16 specs<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/high-performance-dell-laptops\/' rel='post_tag'>high-performance Dell laptops<\/a>"},"readTime":{"min":4,"sec":2},"status":"publish"},{"id":3005,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/lenovo\/","name":"lenovo","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/lenovo-thinkpad-scaled.jpg","alt":"lenovo thinkpad"},"title":"Review: Top 3 Lenovo Laptops for Business","excerpt":"","content":"Review of the Latest Lenovo Laptops for Business We are often asked to advise on the purchase on business laptops, two of the most popular","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 6, 2024","dateGMT":"2024-09-06 03:12:30","modifiedDate":"2024-09-06 16:16:24","modifiedDateGMT":"2024-09-06 08:16:24","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-t14s-features\/' rel='post_tag'>Lenovo T14s features<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-comparison\/' rel='post_tag'>Lenovo ThinkPad comparison<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-e14-gen-5\/' rel='post_tag'>Lenovo ThinkPad E14 Gen 5<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-t14s-gen-4\/' rel='post_tag'>Lenovo ThinkPad T14s Gen 4<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-thinkpad-x1-carbon-gen-12\/' rel='post_tag'>Lenovo ThinkPad X1 Carbon Gen 12<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-x1-carbon-pricing\/' rel='post_tag'>Lenovo X1 Carbon pricing<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lenovo-x1-carbon-specs\/' rel='post_tag'>Lenovo X1 Carbon specs<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/lightweight-business-laptops\/' rel='post_tag'>lightweight business laptops<\/a>"},"readTime":{"min":4,"sec":27},"status":"publish"},{"id":2988,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/microsoft-purview\/","name":"microsoft-purview","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/Microsoft-Purview-Data-Governance-DLP.png","alt":"Microsoft Purview Data Governance DLP"},"title":"Microsoft Purview: Data Governance, Compliance & DLP","excerpt":"Microsoft created Microsoft Purview for Data Governance, Compliance and DLP. Purview gives you a bird's-eye view of your entire data landscape","content":"Microsoft Purview: Data Governance, Compliance and DLP Microsoft created Microsoft Purview for Data Governance, Compliance and DLP. Purview gives you a bird's-eye view of your","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 5, 2024","dateGMT":"2024-09-05 02:30:22","modifiedDate":"2024-09-09 10:18:12","modifiedDateGMT":"2024-09-09 02:18:12","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/cybersecurity\/\" rel=\"category tag\">Cybersecurity<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/cybersecurity\/\" rel=\"category tag\">Cybersecurity<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/access-management\/' rel='post_tag'>access management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/audit-reporting\/' rel='post_tag'>audit reporting<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/azure\/' rel='post_tag'>Azure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/ccpa\/' 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href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-classification\/' rel='post_tag'>data classification<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-compliance-tools\/' rel='post_tag'>data compliance tools<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-discovery\/' rel='post_tag'>data discovery<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-governance\/' rel='post_tag'>data governance<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-governance-best-practices\/' rel='post_tag'>data governance best practices<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-governance-framework\/' rel='post_tag'>data governance framework<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-governance-strategy\/' rel='post_tag'>data governance strategy<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-lifecycle-management\/' rel='post_tag'>data lifecycle management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-lineage\/' rel='post_tag'>data lineage<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-loss-prevention\/' rel='post_tag'>data loss prevention<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-management\/' rel='post_tag'>Data Management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-mapping\/' rel='post_tag'>data mapping<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-privacy\/' rel='post_tag'>data privacy<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-protection\/' rel='post_tag'>data protection<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-quality-management\/' rel='post_tag'>data quality management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-retention-policies\/' rel='post_tag'>data retention policies<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-risk-assessment\/' rel='post_tag'>data risk assessment<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-security\/' rel='post_tag'>data security<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-sovereignty\/' rel='post_tag'>data sovereignty<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-stewardship\/' rel='post_tag'>data stewardship<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-visibility\/' rel='post_tag'>data visibility<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/gdpr\/' rel='post_tag'>GDPR<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/hybrid-data-environments\/' rel='post_tag'>hybrid data environments<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/information-governance\/' rel='post_tag'>information governance<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/information-protection\/' rel='post_tag'>information protection<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/metadata-management\/' rel='post_tag'>metadata management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/microsoft-365\/' rel='post_tag'>Microsoft 365<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/microsoft-purview\/' rel='post_tag'>Microsoft Purview<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/on-premises-data-governance\/' rel='post_tag'>on-premises data governance<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/policy-enforcement\/' rel='post_tag'>policy enforcement<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/regulatory-compliance\/' rel='post_tag'>regulatory compliance<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/regulatory-requirements\/' rel='post_tag'>regulatory requirements<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/risk-mitigation\/' rel='post_tag'>risk mitigation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/sensitivity-labeling\/' rel='post_tag'>sensitivity labeling<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/unified-compliance-solution\/' rel='post_tag'>unified compliance solution<\/a>"},"readTime":{"min":7,"sec":59},"status":"publish"},{"id":2936,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/systems-integrator\/","name":"systems-integrator","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/system-integrator.webp","alt":"systems integrator"},"title":"Systems Integrators and IT Projects","excerpt":"","content":"Working with Local Systems Integrators to Deliver Successful IT Infrastructure Projects When it comes to IT infrastructure projects, choosing the right partner is an important","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Sep 3, 2024","dateGMT":"2024-09-03 07:39:05","modifiedDate":"2024-09-04 11:27:54","modifiedDateGMT":"2024-09-04 03:27:54","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a>, <a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a> <a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-it-solutions\/' rel='post_tag'>business IT solutions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cloud-migration\/' rel='post_tag'>cloud migration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/compliance-standards\/' rel='post_tag'>compliance standards<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cost-effective-it-solutions\/' rel='post_tag'>cost-effective IT solutions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cybersecurity\/' rel='post_tag'>cybersecurity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-consultant\/' rel='post_tag'>IT consultant<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-consulting-services\/' rel='post_tag'>IT consulting services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-implementation\/' rel='post_tag'>IT implementation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infra\/' rel='post_tag'>IT infra<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure\/' rel='post_tag'>IT infrastructure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-challenges\/' rel='post_tag'>IT infrastructure challenges<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-design\/' rel='post_tag'>IT infrastructure design<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-development\/' rel='post_tag'>IT infrastructure development<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-management\/' rel='post_tag'>IT infrastructure management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-projects\/' rel='post_tag'>IT infrastructure projects<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-support\/' rel='post_tag'>IT infrastructure support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure-upgrade\/' rel='post_tag'>IT infrastructure upgrade<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-maintenance-services\/' rel='post_tag'>IT maintenance services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-project-outcomes\/' rel='post_tag'>IT project outcomes<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-project-planning\/' rel='post_tag'>IT project planning<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-project-success\/' rel='post_tag'>IT project success<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-services-provider\/' rel='post_tag'>IT services provider<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-solutions-provider\/' rel='post_tag'>IT solutions provider<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-services\/' rel='post_tag'>IT support services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-systems-integration\/' rel='post_tag'>IT systems integration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it\/' rel='post_tag'>local IT\u200b<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-consultant\/' rel='post_tag'>local IT consultant<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-ecosystem\/' rel='post_tag'>local IT ecosystem<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-it-expertise\/' rel='post_tag'>local IT expertise<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-regulations-it\/' rel='post_tag'>local regulations IT<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/local-systems-integrator\/' rel='post_tag'>local systems integrator<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/network-infrastructure\/' rel='post_tag'>network infrastructure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/on-site-it-support\/' rel='post_tag'>On-site IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/project-management\/' rel='post_tag'>project management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/regional-it-consultants\/' rel='post_tag'>regional IT consultants<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/systems-integration\/' rel='post_tag'>systems integration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-implementation\/' rel='post_tag'>technology implementation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-trends\/' rel='post_tag'>technology trends<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/vendor-management\/' rel='post_tag'>vendor management<\/a>"},"readTime":{"min":4,"sec":51},"status":"publish"},{"id":2861,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/office-relocation\/","name":"office-relocation","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/office-relocation-hk.png","alt":"Office relocation hk"},"title":"Looking for a Reliable Partner for Your IT Office Relocation in Hong Kong?","excerpt":"","content":"Relocating in HK? At PTS, we know that managing you office relocation and moving IT infrastructure in Hong Kong can be a daunting task. However,","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Aug 28, 2024","dateGMT":"2024-08-28 08:25:50","modifiedDate":"2024-08-29 09:50:36","modifiedDateGMT":"2024-08-29 01:50:36","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/workplace-technology\/\" rel=\"category tag\">Workplace Technology<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-continuity\/' rel='post_tag'>Business continuity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-relocation\/' rel='post_tag'>business relocation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cloud-services\/' rel='post_tag'>cloud services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cybersecurity\/' rel='post_tag'>cybersecurity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/data-security\/' rel='post_tag'>data security<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/digital-services\/' rel='post_tag'>digital services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/digital-transformation\/' rel='post_tag'>digital transformation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/hong-kong-it-services\/' rel='post_tag'>Hong Kong IT services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-consulting\/' rel='post_tag'>IT consulting<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-helpdesk\/' rel='post_tag'>IT helpdesk<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure\/' rel='post_tag'>IT infrastructure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-migration\/' rel='post_tag'>IT migration<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-office-move\/' rel='post_tag'>IT office move<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-outsourcing\/' rel='post_tag'>IT outsourcing<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-partner\/' rel='post_tag'>IT partner<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-procurement\/' rel='post_tag'>IT procurement<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-relocation\/' rel='post_tag'>IT relocation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-service-provider\/' rel='post_tag'>IT service provider<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-services\/' rel='post_tag'>IT services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support\/' rel='post_tag'>IT Support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/managed-it-services\/' rel='post_tag'>Managed IT services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/network-management\/' rel='post_tag'>network management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/office-it-move\/' rel='post_tag'>office IT move<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/office-move\/' rel='post_tag'>office move<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/professional-it-services\/' rel='post_tag'>professional IT services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/remote-it-support\/' rel='post_tag'>Remote IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/sem-services\/' rel='post_tag'>SEM services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/seo-services\/' rel='post_tag'>SEO services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/tech-solutions\/' rel='post_tag'>tech solutions<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technology-relocation\/' rel='post_tag'>technology relocation<\/a>"},"readTime":{"min":2,"sec":2},"status":"publish"},{"id":2818,"link":"https:\/\/www.ptsconsulting.com.hk\/insights\/it-support-and-service-management-in-2024\/","name":"it-support-and-service-management-in-2024","thumbnail":{"url":"https:\/\/www.ptsconsulting.com.hk\/wp-content\/uploads\/Super-IT-support-and-service-management.png","alt":"Super IT support and service management"},"title":"The Ultimate Guide to IT Support and Service Management in 2024","excerpt":"","content":"Introduction Effective IT support and service management have never been more critical. Businesses of all sizes rely on stable and high performance IT infrastructure to","author":{"name":"Ben Fox","link":"https:\/\/www.ptsconsulting.com.hk\/insights\/author\/ben-fox\/"},"date":"Aug 27, 2024","dateGMT":"2024-08-27 04:17:49","modifiedDate":"2024-08-28 14:28:53","modifiedDateGMT":"2024-08-28 06:28:53","commentCount":"0","commentStatus":"closed","categories":{"coma":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a>","space":"<a href=\"https:\/\/www.ptsconsulting.com.hk\/managed-it-services\/\" rel=\"category tag\">Managed IT Services<\/a>"},"taxonomies":{"post_tag":"<a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/ai-in-itsm\/' rel='post_tag'>AI in ITSM<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/automation-in-it-support\/' rel='post_tag'>Automation in IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/business-continuity\/' rel='post_tag'>Business continuity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/change-management\/' rel='post_tag'>Change management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cloud-computing-in-itsm\/' rel='post_tag'>Cloud computing in ITSM<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cobit\/' rel='post_tag'>COBIT<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/continuous-improvement\/' rel='post_tag'>Continuous improvement<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/customer-support-in-itsm\/' rel='post_tag'>Customer support in ITSM<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/cybersecurity\/' rel='post_tag'>cybersecurity<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/disaster-recovery-in-it\/' rel='post_tag'>Disaster recovery in IT<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/end-user-support\/' rel='post_tag'>End-user support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/future-of-it-support\/' rel='post_tag'>Future of IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/help-desk-services\/' rel='post_tag'>Help desk services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/incident-management\/' rel='post_tag'>Incident management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-asset-management\/' rel='post_tag'>IT asset management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-infrastructure\/' rel='post_tag'>IT infrastructure<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-operations\/' rel='post_tag'>IT operations<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-service-delivery\/' rel='post_tag'>IT service delivery<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-service-desk\/' rel='post_tag'>IT service desk<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-service-management-itsm\/' rel='post_tag'>IT service management (ITSM)<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-automation-tools\/' rel='post_tag'>IT support automation tools<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-best-practices\/' rel='post_tag'>IT support best practices<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-case-studies\/' rel='post_tag'>IT support case studies<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-documentation\/' rel='post_tag'>IT support documentation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-for-small-businesses\/' rel='post_tag'>IT support for small businesses<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-in-large-enterprises\/' rel='post_tag'>IT support in large enterprises<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-kpis\/' rel='post_tag'>IT support KPIs<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-metrics\/' rel='post_tag'>IT support metrics<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-optimization\/' rel='post_tag'>IT support optimization<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-outsourcing\/' rel='post_tag'>IT support outsourcing<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-strategies\/' rel='post_tag'>IT support strategies<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-team-roles\/' rel='post_tag'>IT support team roles<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-ticketing-systems\/' rel='post_tag'>IT support ticketing systems<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-tools\/' rel='post_tag'>IT support tools<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-training\/' rel='post_tag'>IT support training<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/it-support-trends\/' rel='post_tag'>IT support trends<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/itil-framework\/' rel='post_tag'>ITIL framework<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/itsm-frameworks-comparison\/' rel='post_tag'>ITSM frameworks comparison<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/itsm-implementation\/' rel='post_tag'>ITSM implementation<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/itsm-software\/' rel='post_tag'>ITSM software<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/managed-it-services\/' rel='post_tag'>Managed IT services<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/monitoring-and-maintenance\/' rel='post_tag'>Monitoring and maintenance<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/on-site-it-support\/' rel='post_tag'>On-site IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/proactive-it-support\/' rel='post_tag'>Proactive IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/remote-it-support\/' rel='post_tag'>Remote IT support<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/remote-monitoring-and-management-rmm\/' rel='post_tag'>Remote monitoring and management (RMM)<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/service-desk-vs-help-desk\/' rel='post_tag'>Service desk vs. help desk<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/service-management\/' rel='post_tag'>Service management<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/sla-service-level-agreement\/' rel='post_tag'>SLA (Service Level Agreement)<\/a><a href='https:\/\/www.ptsconsulting.com.hk\/insights\/tag\/technical-support\/' rel='post_tag'>Technical support<\/a>"},"readTime":{"min":15,"sec":38},"status":"publish"}]			




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or user, or for the sole purpose of carrying out the transmission of a
communication over an electronic communications network.
Preferences Preferences
The technical storage or access is necessary for the legitimate purpose of
storing preferences that are not requested by the subscriber or user.
Statistics Statistics
The technical storage or access that is used exclusively for statistical
purposes. The technical storage or access that is used exclusively for anonymous
statistical purposes. Without a subpoena, voluntary compliance on the part of
your Internet Service Provider, or additional records from a third party,
information stored or retrieved for this purpose alone cannot usually be used to
identify you.
Marketing Marketing
The technical storage or access is required to create user profiles to send
advertising, or to track the user on a website or across several websites for
similar marketing purposes.
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