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Effective URL: https://www.medallia.com/
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MEDALLIA NAMED A LEADER IN THE FORRESTER WAVE™: PEOPLE-ORIENTED TEXT ANALYTICS
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THE BUSINESS VALUE OF MEDALLIA EXPERIENCE CLOUD

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ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS.

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We have seen a 14% decrease in support calls...a reduction of several million
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Customer service has seen a 93% increase in case efficiency, which helps
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Using Medallia....we now have a 95% accuracy in detractor predictions.

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When compared to detractors, promoters are 5x less likely to leave Zurich within
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Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

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We have seen a 14% decrease in support calls...a reduction of several million
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Customer service has seen a 93% increase in case efficiency, which helps
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When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

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Since partnering with Medallia...we've driven $2 billion in additional payment
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