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 * Support
    * Support
    * Home Support
    * 3DEXPERIENCE platform on cloud support
    * Discover 3DSupport App
    * Partners support homepage
    * Contact
    * Policies & Offers
    * News
    * Download
    * Documentation
    * Knowledge base
    * Hardware and Software
    * Users communities
    * New Customer

 * New Customer
    * New Customer
    * OnBoarding
    * 3DEXPERIENCE ID Creation process
    * R&D Customer Success Webinar
    * Who we are
    * FAQ & Glossary
    * Support Tool Tutorials

 * OnBoarding


NEW CUSTOMER ONBOARDING

New to Dassault Systèmes' Support? Find essential information to help you plan,
deploy and maintain your 3DS solutions.


BEFORE STARTING

Dassault Systèmes offers added value content to its customers on
3ds.com/support. Some of this content is private (accessible via DS Passport
only).

For more information concerning DS Passport please have a look at this Quick
Start Guide (PDF).





DISCOVER SUPPORT

 * Our Mission & Commitments
   To get a detailed description of Dassault Systèmes Support, consult our
   Mission & Commitments section.
 * Support Offers
   Consult the Dassault Systèmes Support Offers we have designed to meet your
   needs.
   You can also subscribe to additional offers.
 * Support Policies
   Browse Dassault Systèmes Support Policies to check which support services may
   be relevant for you.
   Guide your deployment and upgrade strategy with our Support Lifecycle Policy.
   
   

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GET STARTED WITH SUPPORT

 * Live Support Presentation
   Learn about the Dassault Systèmes Support world by watching our R&D Customer
   Success Webinar (process, organization, tools, etc.). You can also register
   to participate in customized sessions.
 * Support FAQ & Glossary
   Visit our FAQ to find useful solutions to the most common problems you may
   encounter as a new customer.
   If you are not familiar with Dassault Systèmes Support vocabulary, have a
   look at our Glossary.
 * Contact Support
   Get Technical Assistance and obtain information about our solutions and
   services by contacting our Customer Support Centers.

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GET STARTED WITH PRODUCTS

 * Documentation
   Find here the list of Dassault Systèmes User Guides online which cover all V6
   & 3DEXPERIENCE Platform Applications.
 * Certified Hardware
   Consult the Dassault Systèmes Hardware certification program to ensure
   reliable operation and integration tests for DS software on proven,
   integrated and best-in-class Technologies and Platforms developed, marketed
   and supported by leading technology players. Make sure your infrastructure
   can run DS solutions and is eligible for Technical Support!
 * Program Directories
   Before product installation, have a look at our Program Directories to learn
   about the latest updates in each release.
 * Dassault Systèmes License Server (DSLS)
   Download the latest DSLS. It will help administrators ensure that the license
   control is implemented in compliance with purchased products.
 * Software Download
   Download all Dassault Systèmes software for which your company purchased
   licenses and for which you are supported.
   We invite you  to read the “How to download Dassault Systemes software ?” FAQ
   for more information

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SOCIAL SUPPORT

 * User Communities
   Join our User Communities to connect with your peers and Dassault Systèmes’
   experts. Find answers to your questions, share projects and ideas
 * Support News & Alerts
   To stay connected visit our News & Alerts section and subscribe to our RSS
   Feed. You will be updated about the availability of new services, new
   content, technical alerts, lifecycle and a variety of news.

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GET SUPPORTED

 * Knowledge Base
   Use our Knowledge Base to search through a variety of Knowledge sources: Bug
   Reports, User’s Guides, Developer’s Guides, Questions & Answers, Service
   Requests, Best Practises.
 * 3DSupport App
   Access the Dassault Systèmes Support tool: 3DSupport App. This tool is
   designed to submit requests, exchange with Technical Experts, customize your
   dashboard, manage contacts, and download fixes for DS solutions.
 * 3DSupport App tutorials
   Get started with 3DSupport App thanks to our video tutorials. Discover how to
   use it and go through the most common scenarios.

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 * Submit a request




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