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PAYMENT OPTIONS FOR MICROSOFT BUSINESS SUBSCRIPTIONS

 * Article
 * 10/17/2023
 * 10 contributors

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IN THIS ARTICLE

     
 1.  Before you begin
     
 2.  Paying with a credit card or debit card
     
 3.  Paying by wire transfer
     
 4.  Paying with a billing profile
     
 5.  Paying by Boleto Bancario in Brazil
     
 6.  What if I have an outstanding balance?
     
 7.  Where do I send my wire transfer payment?
     
 8.  Wire transfer payment processing time
     
 9.  Can I pay my invoice online?
     
 10. Can I change from paying by wire transfer to using a different payment
     method?
     
 11. Directives from the Reserve Bank of India
     
 12. Related content
     

Show 8 more

Check out all of our small business content on Small business help & learning.

Microsoft accepts credit cards and debit cards as payment methods for the
business products and services that you buy from us. In some cases, you can use
a wire transfer to pay your invoice. How these payment methods are applied
depends on the type of billing account that you have with us. For example, if
you have a Microsoft Customer Agreement (MCA) billing account, you pay your bill
with a billing profile that’s backed with a credit card, debit card, or wire
transfer. If you have a Microsoft Online Subscription Agreement (MOSA), you pay
your bill directly with a credit card or debit card.

You can manage payment methods whenever you need to. To learn how to add,
change, or replace a payment method, see Manage payment methods for Microsoft
business accounts.

Just want to find out where to send your invoice payment? If you currently pay
your invoice by wire transfer, see Where do I send my wire transfer payment?

Tip

If you need help with the steps in this topic, consider working with a Microsoft
small business specialist. With Business Assist, you and your employees get
around-the-clock access to small business specialists as you grow your business,
from onboarding to everyday use.


BEFORE YOU BEGIN

 * Find out what type of billing account you have.
 * If you have a Microsoft Customer Agreement (MCA) billing account type, you
   must be a Billing account owner or contributor, a Billing profile owner or
   contributor, or an Invoice manager to do the tasks in this article. For
   information about billing account and billing profile roles, see Understand
   your Microsoft business billing account and Manage your Microsoft business
   billing profiles.
 * If you have a Microsoft Online Subscription Agreement (MOSA), you must be at
   least a Billing Administrator to do the tasks in this article. For more
   information, see About admin roles in the Microsoft 365 admin center.

Note

If you're the person who signed up for the subscription, you're automatically a
Billing account owner.


PAYING WITH A CREDIT CARD OR DEBIT CARD

If you have an MOSA billing account type, you can pay for your subscription with
a credit card or debit card. By default, recurring billing is automatically
turned on for all paid subscriptions. Each billing period, we automatically
charge the payment method on file to pay for your subscription. We continue to
charge that payment method until the subscription expires or is canceled. If
recurring billing is turned off for a subscription, we continue to charge the
payment method on file until the end of the subscription term. Microsoft might
use information provided by the issuing bank or payment network for your payment
method to ensure connected payment method information remains current.


PAYING BY WIRE TRANSFER

If you're a new customer, paying by wire transfer isn't available as a payment
method.

If you're an existing customer, and you meet the eligibility requirements, you
can contact support to help you change a current subscription to be paid by wire
transfer. If you want to buy a new subscription, and you meet the eligibility
requirements, you might be approved to change your payment method to pay by wire
transfer. Contact support to find out if you can pay by wire transfer, and to
help you buy a new subscription using the pay by wire transfer option.

Eligibility requirements. To be eligible to pay by wire transfer, you must:

 * Be an established customer for at least six months and have no outstanding
   balances
 * Have a subscription cost that exceeds a certain amount (this amount varies by
   service location)
 * Pass a credit check

If a credit check is required, you're notified when you buy your subscription.
If you agree to be contacted, you get an email that includes more information
about applying for credit approval. Credit checks are usually completed within
two business days.

If your subscription or billing profile is paid by wire transfer, at the end of
each billing period, you get an email when your billing statement is ready to
view. This email doesn't contain a copy of your billing statement. However, you
can choose to receive your organization's invoices as email attachments. Your
billing statement includes details about your options for making a payment, and
where to send it. If you enter a purchase order (PO) number when you buy a
subscription, the number appears on your billing statement. For information
about accessing billing statements, see View your invoice in the Microsoft 365
admin center.

If you have an MCA billing account type, and you have a billing profile that's
paid by wire transfer, you can also use a credit card or debit card to make a
one-time payment by using the Pay now button on your invoice.


PAYING WITH A BILLING PROFILE

If you have an MCA billing account type, you can use a credit card or debit card
to back the billing profile that pays for your subscriptions. We use the
associated billing profile to pay for all subscriptions that use that billing
profile.

By default, recurring billing is automatically turned on for all paid
subscriptions. If recurring billing is turned off for a subscription that is
paid for by a billing profile, you can use the Pay now button on the invoice
summary in the admin center to pay for it every billing period, regardless of
what payment method is linked with the billing profile.


PAYING BY BOLETO BANCARIO IN BRAZIL

Customers who live in Brazil and have an MOSA billing account type can pay for a
subscription with a Boleto Bancario. If you select this option, the billet for
payment is sent to the email provided when you bought your subscription within
10 working days after the order date. The due date is 30 days after the order
date. If you don't receive your Boleto by email, check your spam folder or
contact support.

If you prefer, you can pay by electronic transfer between accounts. The Agency
and account number are at the bottom of your invoice. You must enter your
invoice number in the Transfer identification field.

Note

Paying with a Boleto Bancario isn’t available for MCA billing accounts.


WHAT IF I HAVE AN OUTSTANDING BALANCE?

If we're unable to charge the payment method on file, we send an email that lets
you know there's a problem. The email briefly states what the problem is and
includes a link where you can check the outstanding balance. We continue to
retry the transaction every few days for 30 days, during which time the
subscription is in a grace period. Every time a transaction fails, you receive
an email alert about the failure.

If you have an MCA billing account type, and your payment method is declined,
you can use the Pay now button on the invoice summary in the Microsoft 365 admin
center to make a one-time payment.

If you have an MOSA billing account type, and you personally added the payment
method that has a past due amount, you can use Pay your balance to make a
payment. The payment method that you use to pay the overdue amount becomes the
new payment method for all subscriptions that used the declined payment method.
Use the following steps to pay an outstanding balance in the admin center.

Important

If you didn't add the payment method used to pay for the subscription, you must
replace the payment method with one you previously added, or with a new one.

 1. Go to the Microsoft 365 admin center.
    * If you're using the Simplified view, select Subscriptions, then select
      View invoices.
    * If you're using the Dashboard view, go to the Billing > Bills & payments
      page.
 2. Select an invoice to view the details.
 3. A warning message says which payment method was declined. Select Pay your
    balance.
 4. In the Pay your balance pane, select Next.
 5. Choose whether to try again with the same payment method, use another
    payment method, or add a new payment method. Select Next.
 6. Follow the prompts for the option you selected in the previous step, then
    select Review and pay balance.
 7. After you've updated the payment method information, select Save.


WHERE DO I SEND MY WIRE TRANSFER PAYMENT?

Check your invoice for payment instructions for your country/region. If you're
not sure how much you owe, you can check your bill and billing history in the
Microsoft 365 admin center, on the Bills & payments page, on the Invoices tab.

Note

If you must pay the membership fee for the Microsoft Partner Network (MPN)
program (Action Pack subscription, Silver or Gold competencies), see Pay the
Solutions partner designation fee for information about how to make an MPN
payment.


WIRE TRANSFER PAYMENT PROCESSING TIME

Payments made by wire transfer have processing times that vary, depending on the
type of transfer:

 * Domestic - Four business days. Two days to arrive, plus two days to post.
 * International - Seven business days. Five days to arrive, plus two days to
   post.


CAN I PAY MY INVOICE ONLINE?

If you have an MCA billing account type, and recurring billing is turned off for
your subscription, you can use a credit card or debit card to pay your invoice
online. To make a payment, use the Pay now button on your invoice in the admin
center. To find your invoice, see View your invoice.

If you have an MOSA billing account type, you can't pay your invoice online. You
must pay by wire transfer.


CAN I CHANGE FROM PAYING BY WIRE TRANSFER TO USING A DIFFERENT PAYMENT METHOD?

If you have an MCA billing account type, and your billing profile is backed by
wire transfer payments, you can't change the payment method. You can use the Pay
now button on your online invoice to make a one-time payment with a credit card
or debit card.

If you have an MOSA billing account type, you can't automatically change from
paying by wire transfer to paying with a different payment method. Instead, you
must buy a different subscription paid for with a credit card or debit card,
move all users to the new subscription, and then cancel the old subscription.


DIRECTIVES FROM THE RESERVE BANK OF INDIA

Currently, some credit card transactions, especially transactions exceeding
5,000 INR, are blocked due to a directive by the Reserve Bank of India. This
might affect automatic payments, which means that you might have to make
payments manually in the Microsoft 365 admin center. This directive doesn't
affect usage charges.

Learn more about the Reserve Bank of India directive for recurring payments.

As of September 30, 2022, Microsoft and other online merchants no longer store
credit card information. Microsoft has removed all stored card details from the
admin center. To avoid service interruption, you must add and verify a payment
method for all subscriptions.

Learn about the Reserve Bank of India directive for card storage.

Important

Because of the removal of credit card information, when you view your list of
payment methods, the Expiration Date and Status columns only say "Unknown."


UPI AND NETBANKING PAYMENT OPTIONS

The admin center supports two alternate payment options for customers in India:

 * UPI (Unified Payments Interface) payment is a real-time payment method.
 * NetBanking (Internet Banking) provides customers with access to banking
   services on an online platform.

Important

UPI and NetBanking are only supported for one-time transactions for existing
customers only.

HOW DO I MAKE A PAYMENT WITH UPI OR NETBANKING?

 1. If you're a returning customer, when you make a payment, select UPI /
    NetBanking from the Payment method drop-down list, then select Make payment.
 2. You're redirected to the payment partner, BillDesk, where you choose UPI or
    NetBanking for your payment method.
 3. Follow the instructions in BillDesk to complete the transaction.

After you submit the payment, allow time for the payment to appear in the admin
center.

HOW AM I REFUNDED IF I MADE A PAYMENT WITH UPI OR NETBANKING?

Refunds are treated as a regular charge and are refunded to your bank account.


RELATED CONTENT

Manage payment methods for Microsoft business accounts (article)
Manage recurring billing in the Microsoft 365 admin center (article)
View your invoice in the Microsoft 365 admin center (article)
Understand your invoice for your Microsoft MCA billing account (article)
Understand your invoice for your Microsoft MOSA billing account (article)





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