ch.support.helpling.com Open in urlscan Pro
18.158.197.144 Public Scan

Go To Rescan
Add Verdict Report

Submitted URL:
https://ch.support.helpling.com/
Effective URL:
https://ch.support.helpling.com/de/support/home
Submission: On July 09 via automatic, source certstream-suspicious (July 9th 2024, 11:46:13 am UTC) — Scanned from DE

Summary HTTP 26 Redirects Links 3 Behaviour Indicators

Summary

This website contacted 11 IPs in 3 countries across 6 domains to perform 26 HTTP transactions. The main IP is 18.158.197.144, located in Frankfurt am Main, Germany and belongs to AMAZON-02, US. The main domain is ch.support.helpling.com.
TLS certificate: Issued by R11 on July 9th 2024. Valid for: 3 months.

This is the only time ch.support.helpling.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

	IP Address	AS Autonomous System
2 4	18.158.197.144 18.158.197.144	16509 (AMAZON-02) (AMAZON-02)
4	18.239.40.5 18.239.40.5	16509 (AMAZON-02) (AMAZON-02)
3	18.245.185.5 18.245.185.5	16509 (AMAZON-02) (AMAZON-02)
1	2a00:1450:400... 2a00:1450:4001:831::200a	15169 (GOOGLE) (GOOGLE)
1	52.92.17.250 52.92.17.250	16509 (AMAZON-02) (AMAZON-02)
5	52.218.56.112 52.218.56.112	16509 (AMAZON-02) (AMAZON-02)
1	143.204.13.103 143.204.13.103	16509 (AMAZON-02) (AMAZON-02)
4	2606:4700:303... 2606:4700:3035::6815:484b	13335 (CLOUDFLAR...) (CLOUDFLARENET)
3	52.92.35.33 52.92.35.33	16509 (AMAZON-02) (AMAZON-02)
1	2a00:1450:400... 2a00:1450:4001:828::2003	15169 (GOOGLE) (GOOGLE)
1	52.219.171.221 52.219.171.221	16509 (AMAZON-02) (AMAZON-02)
26	11

4 18.158.197.144 (Frankfurt am Main, Germany) 2 redirects

ASN16509 (AMAZON-02, US)
PTR: ec2-18-158-197-144.eu-central-1.compute.amazonaws.com

ch.support.helpling.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 18.239.40.5 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-239-40-5.ams58.r.cloudfront.net

euc-assets2.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
euc-assets6.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
euc-assets4.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 18.245.185.5 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-18-245-185-5.lhr5.r.cloudfront.net

euc-assets5.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools
euc-assets10.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:831::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.googleapis.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.92.17.250 (Ashburn, United States)

ASN16509 (AMAZON-02, US)
PTR: s3-eu-west-1-r-w.amazonaws.com

production-nl-h2.s3.eu-west-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

5 52.218.56.112 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: s3-eu-west-1-r-w.amazonaws.com

production-de-h2.s3.eu-west-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 143.204.13.103 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-143-204-13-103.mxp64.r.cloudfront.net

euc-assets3.freshdesk.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

4 2606:4700:3035::6815:484b (United States)

ASN13335 (CLOUDFLARENET, US)

helpling-group.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

3 52.92.35.33 (Dublin, Ireland)

ASN16509 (AMAZON-02, US)
PTR: s3-3-w.amazonaws.com

production-de-h2.s3.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 2a00:1450:4001:828::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)

fonts.gstatic.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

1 52.219.171.221 (Frankfurt am Main, Germany)

ASN16509 (AMAZON-02, US)
PTR: s3.eu-central-1.amazonaws.com

s3.eu-central-1.amazonaws.com	Domain lookup VirusTotal SecurityTrails crt.sh Censys Domaintools

	Apex Domain Subdomains	Transfer
10	amazonaws.com production-nl-h2.s3.eu-west-1.amazonaws.com production-de-h2.s3.eu-west-1.amazonaws.com production-de-h2.s3.amazonaws.com s3.eu-central-1.amazonaws.com	245 KB
8	freshdesk.com euc-assets2.freshdesk.com — Cisco Umbrella Rank: 587729 euc-assets5.freshdesk.com — Cisco Umbrella Rank: 740711 euc-assets6.freshdesk.com — Cisco Umbrella Rank: 657868 euc-assets10.freshdesk.com — Cisco Umbrella Rank: 650695 euc-assets3.freshdesk.com — Cisco Umbrella Rank: 657867 euc-assets4.freshdesk.com — Cisco Umbrella Rank: 623676	362 KB
4	helpling-group.com helpling-group.com	107 KB
4	helpling.com 2 redirects ch.support.helpling.com	50 KB
1	gstatic.com fonts.gstatic.com	24 KB
1	googleapis.com fonts.googleapis.com — Cisco Umbrella Rank: 108	902 B
26	6

	Domain	Requested by
5	production-de-h2.s3.eu-west-1.amazonaws.com	ch.support.helpling.com
4	helpling-group.com	ch.support.helpling.com
4	ch.support.helpling.com	2 redirects ch.support.helpling.com
3	production-de-h2.s3.amazonaws.com	ch.support.helpling.com
2	euc-assets10.freshdesk.com	ch.support.helpling.com
2	euc-assets6.freshdesk.com	ch.support.helpling.com
1	s3.eu-central-1.amazonaws.com
1	fonts.gstatic.com	fonts.googleapis.com
1	euc-assets4.freshdesk.com	ch.support.helpling.com
1	euc-assets3.freshdesk.com	ch.support.helpling.com
1	production-nl-h2.s3.eu-west-1.amazonaws.com	ch.support.helpling.com
1	fonts.googleapis.com	ch.support.helpling.com
1	euc-assets5.freshdesk.com	ch.support.helpling.com
1	euc-assets2.freshdesk.com	ch.support.helpling.com
26	14

This site contains links to these domains. Also see Links.

Domain
www.helpling.ch
www.facebook.com
blog.helpling.de

Subject Issuer	Validity	Valid
ch.support.helpling.com R11	`2024-07-09` - `2024-10-07`	3 months	crt.sh
*.freshdesk.com Amazon RSA 2048 M02	`2024-05-17` - `2025-06-15`	a year	crt.sh
upload.video.google.com WR2	`2024-06-24` - `2024-09-16`	3 months	crt.sh
*.s3-eu-west-1.amazonaws.com Amazon RSA 2048 M01	`2024-06-22` - `2025-05-28`	a year	crt.sh
helpling-group.com E1	`2024-05-28` - `2024-08-26`	3 months	crt.sh
*.s3.amazonaws.com Amazon RSA 2048 M01	`2024-04-22` - `2025-04-07`	a year	crt.sh
*.gstatic.com WR2	`2024-06-24` - `2024-09-16`	3 months	crt.sh
*.s3.eu-central-1.amazonaws.com Amazon RSA 2048 M01	`2024-02-08` - `2025-01-18`	a year	crt.sh

This page contains 1 frames:

Primary Page: https://ch.support.helpling.com/de/support/home
Frame ID: 0BE7974003C7D16320B26A1459905CBD
Requests: 26 HTTP requests in this frame

Screenshot
Live screenshot

Full Image

Page Title

Support : Help Portal Customer CH

Page URL History Show full URLs

https://ch.support.helpling.com/ HTTP 302
https://ch.support.helpling.com/support/home HTTP 302
https://ch.support.helpling.com/de/support/home Page URL

Page Statistics

26
Requests

100 %
HTTPS

27 %
IPv6

6
Domains

14
Subdomains

11
IPs

3
Countries

780 kB
Transfer

1829 kB
Size

1
Cookies

3 Outgoing links

These are links going to different origins than the main page.

URL: https://www.helpling.ch/

Search URL Search Domain Scan URL

URL: https://www.facebook.com/helpling
Title: Facebook Seite

Search URL Search Domain Scan URL

URL: https://blog.helpling.de/
Title: Blog

Search URL Search Domain Scan URL

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

https://ch.support.helpling.com/ HTTP 302
https://ch.support.helpling.com/support/home HTTP 302
https://ch.support.helpling.com/de/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

26 HTTP transactions
0 data transactions

Method
Protocol Status Resource
Path Size
x-fer Time
Latency Type
MIME-Type IP
Location

GET
H2

200

Primary Request home Show response
ch.support.helpling.com/de/support/
Redirect Chain

https://ch.support.helpling.com/
https://ch.support.helpling.com/support/home
https://ch.support.helpling.com/de/support/home

81 KB
17 KB

63ms
63ms

Document
text/html

18.158.197.144
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://ch.support.helpling.com/de/support/home

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

18.158.197.144 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),

Reverse DNS

ec2-18-158-197-144.eu-central-1.compute.amazonaws.com

Software

fwe /

Resource Hash

fa61315201d54e4169e55e949967a30aec89a7d3eefd476374fd0f71c1bddc6e

Security Headers

Name	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Request headers

Upgrade-Insecure-Requests: 1
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

cache-control: max-age=0, private, must-revalidate
content-encoding: gzip
content-type: text/html; charset=utf-8
date: Tue, 09 Jul 2024 11:46:09 GMT
etag: W/"3cd0178990aa22bca6365a9ca59ca71e"
nel: { "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to: { "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.eu-central-1.freshedge.net/nelreports/freshdesk"}]}
server: fwe
status: 200 OK
strict-transport-security: max-age=31536000; includeSubDomains
x-content-type-options: nosniff
x-envoy-upstream-service-time: 53
x-fw-ratelimiting-managed: true
x-ratelimit-limit: 300
x-ratelimit-remaining: 299 198
x-ratelimit-reset: 090724114708
x-ratelimit-total: 200
x-ratelimit-used-currentrequest: 1
x-request-id: 30047440-93e3-46dc-bda1-e9cf8621add1
x-trace-id: 00-b8daca9713d5e7ffa59e2450b6a21870-6ae45b6d9760f1bf-00
x-xss-protection: 1; mode=block

Redirect headers

cache-control: no-cache
content-security-policy: default-src 'self'; connect-src 'self' *.freshconnect.io/ *.freshsales.io/ *.freshworks.com/ *.freshdesk.com/ *.freshworksapi.com/ *.freshdeskusercontent.com/ *.freshdeskusercontent-euc.com/ *.freshdeskusercontent-in.com/ *.freshdeskusercontent-aus.com/ *.fconstage.io/ analytics.inlinemanual.com/__profile analytics.inlinemanual.com/__ptm backend.getbeamer.com/ heapanalytics.com/ d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/assets/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2lz1e868xzctj.cloudfront.net/ rum.haystack.es/freshdesk/analytics fonts.googleapis.com/ fonts.gstatic.com/ sentry.io/api/ wss://*.freshworksapi.com/ wss://*.freshdesk.com/ fg8vvsvnieiv3ej16jby.litix.io/ distillery.wistia.com/ pipedream.wistia.com/ freshworks.asknice.ly/ embedwistia-a.akamaihd.net/ embed-fastly.wistia.com/ maps.googleapis.com/ graph.microsoft.com/v1.0/ freshcaller-attachments.s3.amazonaws.com/production/ euc-freshcaller-attachments.s3.eu-central-1.amazonaws.com/production/ mec-freshcaller-attachments.s3.me-central-1.amazonaws.com/production/ au-freshcaller-attachments.s3-ap-southeast-2.amazonaws.com/production/ in-freshcaller-attachments.s3.ap-south-1.amazonaws.com/production/ pubsub.rtschannel.com/ api.fdcollab.com/ wss://pubsub.rtschannel.com/ data: blob: api.appcues.net/ wss://api.appcues.net/ fast.appcues.com/ cdn.jsdelivr.net/npm/@freshworks/crayons-icon@next/dist/ translate.googleapis.com/translate_a/t translate.googleapis.com/element/log fast.wistia.net/ fast.wistia.com/ embed-cloudfront.wistia.com/deliveries/ app.inlinemanual.com/ client-api.auryc.com/ *.surveyserv.com *.freshsurvey.com *.freddybot.com; font-src 'self' *.freshdesk.com/ fonts.gstatic.com/ fonts.googleapis.com/ cdnjs.cloudflare.com/ajax/libs/font-awesome/4.2.0/fonts/ fast.wistia.net/ fast.wistia.com/ *.freddybot.com cdn.inlinemanual.com/inm/author/ data:; frame-src 'self' https:; img-src 'self' https: data: blob:; media-src 'self' https: blob:; object-src 'none'; script-src 'self' *.freshworksapi.com/ *.freshworks.com/ *.myfreshworks.com/ *.freshdesk.com/ *.freshchat.com/ *.freshcaller.com/ *.freshconnect.io/ *.freshcloud.io/ *.fconstage.io/ wchat.freshchat.com/js/ wchat.freshchat.com/widget/js/ assets.calendly.com/assets/external/widget.js d3h0owdjgzys62.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ app.getbeamer.com/js/beamer-embed.js analytics.inlinemanual.com/ cdn.inlinemanual.com/embed/ cdn.heapanalytics.com/ cdnjs.cloudflare.com/ js.chargebee.com/v1/chargebee.js js.braintreegateway.com/v1/braintree.js static.freshdev.io/ fast.wistia.net/ fast.wistia.com/ static.getbeamer.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js js-agent.newrelic.com/ www.googletagmanager.com/gtag/js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.js www.dropbox.com/static/api/2/dropins.js js.live.net/v7.2/OneDrive.js apis.google.com/ asknice.ly bam.nr-data.net/ www.google-analytics.com/analytics.js maps.googleapis.com/ unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.esm.js unpkg.com/@freshworks/crayons@v3/dist/crayons/crayons.js s3.amazonaws.com/freshcaller-widget-loader/ in-freshcaller-widget-loader.s3.ap-south-1.amazonaws.com/ s3.eu-central-1.amazonaws.com/euc-freshcaller-widget-loader/ mec-freshcaller-widget-loader.s3.me-central-1.amazonaws.com/ au-freshcaller-widget-loader.s3-ap-southeast-2.amazonaws.com/ www.dropbox.com/static/api/1/dropbox.js fast.appcues.com/ translate.google.com/translate_a/element.js translate.googleapis.com/_/translate_http/_/js/ translate-pa.googleapis.com/v1/supportedLanguages cdn.surveyserv.com/widget.min.js cdn.freshdev.io/assets/marketplace-heap.js cdn.freshcloud.io/assets/marketplace-heap.js cdn.inlinemanual.com/inm/author/ app.inlinemanual.com/ *.surveyserv.com *.freshsurvey.com www.google.com/recaptcha/ www.gstatic.com/recaptcha/ *.freddybot.com d3el5jsqgryo0a.cloudfront.net accounts.google.com/ 'unsafe-inline' 'unsafe-eval'; style-src 'self' *.freshworks.com *.myfreshworks.com/ *.freshchat.com/ d3h0owdjgzys62.cloudfront.net/ dcdu85ocrj5q6.cloudfront.net/ dtdafz6i4gvv1.cloudfront.net/ d3r4aewxkdubw4.cloudfront.net/ d2uy6ubiilaqku.cloudfront.net/ fonts.googleapis.com/ app.getbeamer.com/styles/beamer-embed.css *.freshdesk.com/ calendly.com/ unpkg.com/@webcomponents/webcomponentsjs@2.4.3/custom-elements-es5-adapter.js unpkg.com/@webcomponents/webcomponentsjs@2.4.3/webcomponents-loader.js static.asknice.ly/dist/standalone/asknicely-in-app-conversation.css fast.appcues.com/ asknice.ly *.surveyserv.com *.freshsurvey.com *.freddybot.com cdn.inlinemanual.com/inm/author/ 'unsafe-inline'; worker-src 'self' blob:
content-type: text/html; charset=utf-8
date: Tue, 09 Jul 2024 11:46:08 GMT
location: https://ch.support.helpling.com/de/support/home
nel: { "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
report-to: { "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.eu-central-1.freshedge.net/nelreports/freshdesk"}]}
server: fwe
status: 302 Found
strict-transport-security: max-age=31536000; includeSubDomains
x-content-type-options: nosniff
x-envoy-upstream-service-time: 49
x-fw-ratelimiting-managed: true
x-ratelimit-limit: 300
x-ratelimit-remaining: 299 199
x-ratelimit-reset: 090724114708
x-ratelimit-total: 200
x-ratelimit-used-currentrequest: 1
x-request-id: ca5d1f87-3489-9ce4-b12a-e6a4e6974b93
x-trace-id: 00-879613ce15b6d47ee3c2ef92cd1f6733-14913935ae555177-01
x-xss-protection: 1; mode=block

GET
H2 200 portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css
euc-assets2.freshdesk.com/assets/cdn/ 2 KB
1 KB 61ms
14ms Stylesheet
text/css 18.239.40.5
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://euc-assets2.freshdesk.com/assets/cdn/portal_print-6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326.css
Requested by: Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/de/support/home
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 18.239.40.5 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-18-239-40-5.ams58.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 6e04b27f27ab27faab81f917d275d593fa892ce13150854024baaf983b3f4326

Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Tue, 09 Jul 2024 05:22:03 GMT
content-encoding: gzip
via: 1.1 db85cac9bd06b81c92694774b9b6f520.cloudfront.net (CloudFront)
x-amz-cf-pop: AMS58-P2
age: 23047
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
content-length: 1049
last-modified: Wed, 18 Jan 2023 11:01:31 GMT
server: AmazonS3
etag: "26473e8f74848a765c658c491d85cb60"
content-type: text/css
cache-control: public, max-age=31557600
accept-ranges: bytes
x-amz-cf-id: nLLPW4NGxcYakPqZg3OaYI9Z9Gz8ESho-emapeM3ynV-TBy0f8_bjQ==
expires: Thu, 18 Jan 2024 17:01:30 GMT

GET
H2 200 falcon_portal_utils-ed851bbb56c98c2dee4aa0681760556741f594394cd104f388a8e5efcf47d8f2.css
euc-assets5.freshdesk.com/assets/cdn/ 262 KB
83 KB 94ms
23ms Stylesheet
text/css 18.245.185.5
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://euc-assets5.freshdesk.com/assets/cdn/falcon_portal_utils-ed851bbb56c98c2dee4aa0681760556741f594394cd104f388a8e5efcf47d8f2.css
Requested by: Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/de/support/home
Protocol: H2
Security: TLS 1.3, , AES_128_GCM
Server: 18.245.185.5 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS: server-18-245-185-5.lhr5.r.cloudfront.net
Software: AmazonS3 /
Resource Hash: 2c891580e930d36820b9c7a904dc7d534e695282e01ca615be037b1d9934d957

Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Thu, 06 Jun 2024 17:49:20 GMT
content-encoding: gzip
via: 1.1 964ce500d5725709d138a8248f208fc2.cloudfront.net (CloudFront)
x-amz-cf-pop: LHR5-P3
age: 2829410
x-amz-server-side-encryption: AES256
x-cache: Hit from cloudfront
content-length: 84894
last-modified: Thu, 12 Oct 2023 05:27:16 GMT
server: AmazonS3
etag: "e5af6a6bdc0073496c1176402fa39a05"
content-type: text/css
cache-control: public, max-age=31557600
accept-ranges: bytes
x-amz-cf-id: fHixHRqcF09T8_UMsURyb-hPHsHSvNy9rzyLK_TPhj0renT6N2lzyQ==
expires: Fri, 11 Oct 2024 11:27:15 GMT

GET
H2 200 theme.css
ch.support.helpling.com/support/ 88 KB
25 KB 68ms
67ms Stylesheet
text/css 18.158.197.144
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL

https://ch.support.helpling.com/support/theme.css?v=2&d=1691561119

Requested by

Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/de/support/home

Protocol

Security

TLS 1.2, ECDHE_RSA, AES_128_GCM

Server

18.158.197.144 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),

Reverse DNS

ec2-18-158-197-144.eu-central-1.compute.amazonaws.com

Software

fwe /

Resource Hash

b8f376e545f06d9a1297d8fbe838c4041e523ac3f73f200c22bcee6e5a2b758c

Security Headers

Name	Value
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Request headers

Referer: https://ch.support.helpling.com/de/support/home
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Tue, 09 Jul 2024 11:46:09 GMT
strict-transport-security: max-age=31536000; includeSubDomains
x-content-type-options: nosniff
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GET
H2 200 css
fonts.googleapis.com/ 4 KB
902 B 38ms
17ms Stylesheet
text/css 2a00:1450:4001:831::200a
GOOGLE

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Full URL

https://fonts.googleapis.com/css?family=Lato:regular,italic,700,900,900italic

Requested by

Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/de/support/home

Protocol

Security

TLS 1.3, , AES_128_GCM

Server

2a00:1450:4001:831::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),

Reverse DNS

Software

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Security Headers

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Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

strict-transport-security: max-age=31536000
date: Tue, 09 Jul 2024 11:46:09 GMT
content-encoding: gzip
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GET
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80 KB 75ms
16ms Script
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AMAZON-02

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Full URL: https://euc-assets6.freshdesk.com/assets/cdn/portal_head_v2-9be1cf61b8b84c5a262f7ce4fb55bfdf61dd6d11076cda5f3e999a77574bb763.js
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Request headers

Referer: https://ch.support.helpling.com/
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Response headers

date: Tue, 09 Jul 2024 05:22:49 GMT
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GET
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17 KB 92ms
21ms Script
text/javascript 18.245.185.5
AMAZON-02

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Full URL: https://euc-assets10.freshdesk.com/assets/cdn/prism-8b4315d7eb1c628b02d42a6227b3886a6e3af23341e6c927b2be4fc2740d9495.js
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Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Thu, 30 May 2024 11:13:45 GMT
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GET
H/1.1 200
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production-nl-h2.s3.eu-west-1.amazonaws.com/assets/1765/ 4 KB
5 KB 157ms
55ms Image
image/svg+xml 52.92.17.250
AMAZON-02

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Full URL: https://production-nl-h2.s3.eu-west-1.amazonaws.com/assets/1765/500x200_Helpling_Logos_22.svg
Requested by: Host: ch.support.helpling.com
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Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Date: Tue, 09 Jul 2024 11:46:10 GMT
Last-Modified: Mon, 21 Nov 2022 14:54:08 GMT
Server: AmazonS3
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GET
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production-de-h2.s3.eu-west-1.amazonaws.com/assets/3859/ 3 KB
3 KB 147ms
51ms Image
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AMAZON-02

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Full URL: https://production-de-h2.s3.eu-west-1.amazonaws.com/assets/3859/500x500px_Helpling_Icons_Log-In.svg
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URL: https://ch.support.helpling.com/de/support/home
Protocol: HTTP/1.1
Security: TLS 1.2, ECDHE_RSA, AES_128_GCM
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Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Date: Tue, 09 Jul 2024 11:46:10 GMT
Last-Modified: Wed, 24 Aug 2022 15:23:51 GMT
Server: AmazonS3
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production-de-h2.s3.eu-west-1.amazonaws.com/assets/3860/ 1 KB
2 KB 57ms
57ms Image
image/svg+xml 52.218.56.112
AMAZON-02

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Full URL: https://production-de-h2.s3.eu-west-1.amazonaws.com/assets/3860/500x500px_Helpling_Icons_Cofirmation.svg
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Request headers

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Response headers

Date: Tue, 09 Jul 2024 11:46:10 GMT
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Full URL

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content-type: font/woff2
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
timing-allow-origin: *
expires: Wed, 02 Jul 2025 14:56:54 GMT

GET
H3 200 nunito-sans-v15-latin_latin-ext-500.woff
helpling-group.com/font/ 27 KB
27 KB 91ms
77ms Font
font/woff 2606:4700:3035::6815:484b
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://helpling-group.com/font/nunito-sans-v15-latin_latin-ext-500.woff
Requested by: Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/support/theme.css?v=2&d=1691561119
Protocol: H3
Security: QUIC, , AES_128_GCM
Server: 2606:4700:3035::6815:484b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 3e29f10dc7efd36a67b50e7a4f479ab5665a1bfe567973c7605ebc3b9b19d0b3

Request headers

Referer: https://ch.support.helpling.com/
Origin: https://ch.support.helpling.com
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Tue, 09 Jul 2024 11:46:09 GMT
cf-cache-status: MISS
last-modified: Tue, 04 Jul 2023 08:09:05 GMT
server: cloudflare
etag: "64a3d3a1-6c4c"
vary: Accept-Encoding
content-type: font/woff
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
cf-ray: 8a081267cc4c9bc2-FRA
alt-svc: h3=":443"; ma=86400
content-length: 27724

GET
H3 200 nunito-sans-v15-latin_latin-ext-900.woff
helpling-group.com/font/ 27 KB
27 KB 122ms
108ms Font
font/woff 2606:4700:3035::6815:484b
CLOUDFLARENET

General

Check archive.org

Show headers Download Go to

Full URL: https://helpling-group.com/font/nunito-sans-v15-latin_latin-ext-900.woff
Requested by: Host: ch.support.helpling.com
URL: https://ch.support.helpling.com/support/theme.css?v=2&d=1691561119
Protocol: H3
Security: QUIC, , AES_128_GCM
Server: 2606:4700:3035::6815:484b , United States, ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software: cloudflare /
Resource Hash: 6fdfb1a5258b24176019d616a854e6c6fc4f3bd75304d016ee5cc181bbadf517

Request headers

Referer: https://ch.support.helpling.com/
Origin: https://ch.support.helpling.com
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

date: Tue, 09 Jul 2024 11:46:09 GMT
cf-cache-status: MISS
last-modified: Tue, 04 Jul 2023 08:09:46 GMT
server: cloudflare
etag: "64a3d3ca-6cf8"
vary: Accept-Encoding
content-type: font/woff
access-control-allow-origin: *
cache-control: public, max-age=31536000
accept-ranges: bytes
cf-ray: 8a081267cc4d9bc2-FRA
alt-svc: h3=":443"; ma=86400
content-length: 27896

GET
H/1.1 200
OK YxYRI0L-WWJbLLYeUTQfgMQAfiLZpH35PA.jpg
s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/2015008597770/fav_icon/ 15 KB
15 KB 77ms
40ms Other
image/jpeg 52.219.171.221
AMAZON-02

General

Check archive.org

Show headers Download Go to

Full URL: https://s3.eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/2015008597770/fav_icon/YxYRI0L-WWJbLLYeUTQfgMQAfiLZpH35PA.jpg
Protocol: HTTP/1.1
Security: TLS 1.3, , AES_128_GCM
Server: 52.219.171.221 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS: s3.eu-central-1.amazonaws.com
Software: AmazonS3 /
Resource Hash: aff5e117149320f016502575210042d154e30e3e734837655c0d6e68c892b328

Request headers

Referer: https://ch.support.helpling.com/
User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36

Response headers

Date: Tue, 09 Jul 2024 11:46:10 GMT
x-amz-version-id: pLcBaDArSfdQ6zTOCKEacibA9LsnaGBx
Last-Modified: Wed, 06 Feb 2019 14:34:36 GMT
Server: AmazonS3
x-amz-request-id: 97NMY4SNQ5G4Y283
ETag: "34fbf749f45a789628e33d29f7f0cab6"
x-amz-server-side-encryption: AES256
Content-Type: image/jpeg
Accept-Ranges: bytes
Content-Length: 15239
x-amz-id-2: 4T/gJY8FjE8pVCFCpSx3jkkeOf9w2PPgkvzMDjwMlRavPeg3ArifPTCgqAVPOxLjVPQupAKAujw=

Verdicts & Comments Add Verdict or Comment

92 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

1 Cookies

Cookies are little pieces of information stored in the browser of a user. Whenever a user visits the site again, he will also send his cookie values, thus allowing the website to re-identify him even if he changed locations. This is how permanent logins work.

			Domain/Path	Expires	Name / Value
			ch.support.helpling.com/	1969-12-31 23:59:59	Name: _x_w Value: 1

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header	Value
Strict-Transport-Security	max-age=31536000; includeSubDomains
X-Content-Type-Options	nosniff
X-Xss-Protection	1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

ch.support.helpling.com
euc-assets10.freshdesk.com
euc-assets2.freshdesk.com
euc-assets3.freshdesk.com
euc-assets4.freshdesk.com
euc-assets5.freshdesk.com
euc-assets6.freshdesk.com
fonts.googleapis.com
fonts.gstatic.com
helpling-group.com
production-de-h2.s3.amazonaws.com
production-de-h2.s3.eu-west-1.amazonaws.com
production-nl-h2.s3.eu-west-1.amazonaws.com
s3.eu-central-1.amazonaws.com
143.204.13.103
18.158.197.144
18.239.40.5
18.245.185.5
2606:4700:3035::6815:484b
2a00:1450:4001:828::2003
2a00:1450:4001:831::200a
52.218.56.112
52.219.171.221
52.92.17.250
52.92.35.33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ch.support.helpling.com Open in urlscan Pro 18.158.197.144 Public Scan

Summary

urlscan.io Verdict: No classification

Domain & IP information

Screenshot Live screenshot Full Image

Page Title

Page URL History Show full URLs

Page Statistics

26 Requests

100 %HTTPS

27 %IPv6

6 Domains

14 Subdomains

11 IPs

3 Countries

780 kBTransfer

1829 kBSize

1 Cookies

3 Outgoing links

Page URL History

Redirected requests

26 HTTP transactions Everything HTML Script AJAX CSS Image Expand all 0 data transactions

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Verdicts & Comments Add Verdict or Comment

92 JavaScript Global Variables

1 Cookies

Security Headers

Indicators

ch.support.helpling.com Open in urlscan Pro
18.158.197.144 Public Scan

Screenshot
Live screenshot

Full Image

26
Requests

100 %
HTTPS

27 %
IPv6

6
Domains

14
Subdomains

11
IPs

3
Countries

780 kB
Transfer

1829 kB
Size

1
Cookies

26 HTTP transactions
0 data transactions