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INTRODUCING EXP NOW

Medallia's On-Demand TV Network is an all-new channel with the insights you need
to create a seamless experience.


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 * PRODUCTS
   * Overview
   * Complete & Modern Listening
   * Action-Oriented Analytics
   * Act, Learn, & Transform
   * Integrations
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 * CUSTOMERS
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 * PRODUCTS
   
   MEDALLIA EXPERIENCE CLOUD
   
   Turn signals into action with the #1 Experience Platform
   
   Learn More
    * All Products ➤
   
   CORE PLATFORM
   
    * Complete & Modern Listening
    * Action-Oriented Analytics
    * Act, Learn, & Transform
    * Integrations
    * Security
   
   EXPERIENCES
   
    * Customer Experience
    * Employee Experience
    * Digital Experience
    * Contact Center
    * Market Research

 * Solutions
   
   SOLUTIONS
   
   Jumpstart and supercharge your experience programs with apps, components, and
   integrations
   
   Medallia Xchange
   
   Out-of-the-box industry solutions deployed in days
   
   Medallia Go
   
   ROLES
   
    * CX Professionals
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    * Digital Professionals
    * Account Management
    * Location-Based Operations
    * Research & Insights
   
   INDUSTRIES
   
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    * Energy & Utilities
    * Financial Services
    * Government
    * Healthcare
    * Higher Education
    * Insurance
    * Life Sciences
    * Manufacturing
    * Nonprofit
    * Restaurants & Food Service
    * Retail
    * Technology & Services
    * Telecommunications & Media
    * Travel & Hospitality

 * Customers
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   EXP NOW
   
   Medallia's On-Demand TV Network
   
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   EVENTS AND WEBINARS
   
    * Event Calendar
    * Mastercast
    * Experts on Demand
   
   RESOURCES
   
    * Blog
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    * Case Studies
    * Training & Certification
    * Customer Knowledge Center

 * Company
   
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   Creating a culture that values every person and every experience.
   
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THE #1 ENTERPRISE EXPERIENCE PLATFORM


FOR MISSION CRITICAL INSIGHTS AND ACTION.

Request a Demo Watch Video



MEDALLIA LAUNCHES EXP NOW

Always-on, always-relevant. Medallia's On-Demand TV Network.

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MEDALLIA NAMED A LEADER IN THE FORRESTER WAVE™: PEOPLE-ORIENTED TEXT ANALYTICS
PLATFORMS, Q2 2022

Learn why report calls Medallia ‘a top choice for omnichannel data text
analytics solutions'

Get Report


MEDALLIA’S 2022 GLOBAL IMPACT REPORT

Learn about our ESG commitments to our customers, employees, and communities.

Learn More


THE BEST BRANDS IN THE WORLD USE MEDALLIA. 

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, and digital behavior which is now mission
critical. 

Learn More



AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


LEADER IN PEOPLE-ORIENTED TEXT ANALYTICS

Medallia Named a Leader in The Forrester Wave™: People-Oriented Text Analytics
Platforms, Q2 2022


LEADER IN JOURNEY ORCHESTRATION PLATFORMS

Thunderhead Named a Leader in The Forrester Wave™: Journey Orchestration
Platforms, Q2 2022


READY TO GET STARTED?

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English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어



EXPERIENCE 101

 * Employee Experience
 * Net Promoter Score
 * Voice of the Customer
 * CEM Software
 * Customer Experience Management
 * Customer Retention

PLATFORM

 * Text Analytics
 * Admin Suite
 * Ask Now
 * Integration Layer
 * Mobile
 * Voices
 * Social

COMPANY

 * About Medallia
 * Customers
 * Services
 * Events & Virtual Experiences
 * Newsroom
 * Contact Us

RESOURCES

 * Developer Portal
 * Documentation
 * Blog
 * Medallia Leadership Team
 * Partners
 * Data Protection
 * Medallia Experience Conference
 * Careers

Copyright © 2022. Medallia Inc. All rights reserved.
Terms of Use Privacy Policy Security
© Medallia®, the Medallia logo, and the names and marks associated with
Medallia’s products are trademarks of Medallia and/or its affiliates. Net
Promoter, Net Promoter Score and NPS are registered trademarks of Bain &
Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks
are the property of their respective owners.


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