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Huawei is
Ranked
#241
in
Tech Brands
Brand Page
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Huawei
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* Brand Overview
* NPS
* Customer Reviews
* Customer Loyalty
* Product Quality
* Pricing Info
* CSAT
* Customer Service
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* Brand Overview
* NPS
* Customer Reviews
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* Product Quality
* Pricing Info
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Rate this Brand
1. Home
2. Brands
3. Huawei
HUAWEI IS RANKED #241 IN TECH BRANDS
ABOUT HUAWEI'S BRAND
Huawei is a manufacturer and supplier of networking and telecommunications
equipments. Huawei’s brand is ranked #707 in the list of Global Best Brands, a
carefully curated list of recognized brands as rated by customers of Huawei.
When compared to other organizations within the Tech industry, Huawei is ranked
#241. Among its major competitors, Huawei is ranked in 2nd place for NPS while
Extreme Networks is 1st, and Ericsson is 3rd. Overall, Huawei has a neutral
social sentiment, when analyzing social media channels and online mentions.
Read More
BRAND AT A GLANCE
82%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4/5
Customer Service
PRO Demo Our Brand Intelligence Solutions
Huawei CMO
ANDREW GARRIHY
HUAWEI RANKING
* #707 in Global Best Brands
* #241 in Tech
* #1 / 4 of its competitors
Are you a customer of Huawei?
Find another company
How likely are you to recommend the company to a friend?
0
WORSE
1
2
3
4
5
6
7
8
9
10
BEST
Next Question
HUAWEI NPS
Huawei's Net Promoter Score (NPS) is a 39 with 59% Promoters, 21% Passives, and
20% Detractors. Net Promoter Score tracks whether Huawei's customers would
recommend using the product based on a scale of -100 to 100.
HUAWEI OVERALL NPS
39
NPS
59%Promoters21%Passives20%Detractors
HUAWEI NPS TREND
-100
-50
0
50
100
SummaryDateScore
Dec 2023
38
Dec 202338
Jan 2024
38
Jan 202438
Feb 2024
36
Feb 202436
Mar 2024
38
Mar 202438
Apr 2024
36
Apr 202436
May 2024
38
May 202438
Jun 2024
38
Jun 202438
Jul 2024
38
Jul 202438
Aug 2024
38
Aug 202438
Sep 2024
38
Sep 202438
Oct 2024
38
Oct 202438
Nov 2024
38
Nov 202438
HOW OTHER BRANDS COMPARE
Huawei is ranked first for NPS among its competitors. Ericsson and Juniper
Networks come in second and third, with AT&T coming in at #4.
Huawei
Ericsson
Juniper Networks
AT&T
Global Ranking#707#272#816#-NPS393432-18Social Sentiment Calculated by analyzing
social media and other online mentionsNeutralNeutral-NeutralValuation Updated
every 24 hours for public companies-$40.52B$8.38B$217.30B
WHAT IS NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the
satisfaction of a firm's customer relationships. NPS has been widely adopted as
a key metric often linked to the revenue potential of a company’s product or
service. The metric is based on customer responses to the question: "On a scale
of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely
associated with behaviors that create value, including actively encouraging
others to use the product or service. Those who respond with a score of 7 or 8
are categorized as Passives, and they are believed to be less likely to exhibit
the value-creation traits of Promoters having a largely neutral effect on other
consumers. Detractors are those who fall in the score range of 0 to 6 and
represent dissatisfied customers of the product sometimes actively recommending
against using the product.
HUAWEI NPS BY GENDER
Male customers rated Huawei's NPS 2 points higher than Female customers.
MALE
40
Huawei's NPS was rated 40 by Male customers on Comparably.
56%
Promoters
28%
Passives
16%
Detractors
FEMALE
38
Huawei's NPS was rated 38 by Female customers on Comparably.
54%
Promoters
30%
Passives
16%
Detractors
HUAWEI NPS BY ETHNICITY
Huawei's NPS was rated the highest by Asian or Pacific Islander customers, and
the lowest by Native American customers.
-100
-50
0
50
100
SummaryEthnicityScore
Caucasian
18
Caucasian18
Hispanic or Latino
40
Hispanic or Latino40
African American/Black
30
African American/Black30
Asian or Pacific Islander
45
Asian or Pacific Islander45
Native American
-34
Native American-34
Other
44
Other44
HUAWEI NPS BY AGE
Huawei's NPS was rated the highest by customers ages 56-60, and the lowest by
customers ages 36-40.
0
20
40
60
80
100
SummaryAgePromotersPassivesDetractors
Promoters
53%
Passives
34%
Detractors
13%
18-2553%34%13%
Promoters
58%
Passives
25%
Detractors
17%
26-3058%25%17%
Promoters
59%
Passives
17%
Detractors
24%
31-3559%17%24%
Promoters
47%
Passives
24%
Detractors
29%
36-4047%24%29%
Promoters
61%
Passives
31%
Detractors
8%
41-4561%31%8%
Promoters
67%
Passives
11%
Detractors
22%
46-5067%11%22%
Promoters
75%
Passives
0%
Detractors
25%
51-5575%0%25%
Promoters
67%
Passives
33%
Detractors
0%
56-6067%33%0%
HUAWEI NPS BY USAGE
Huawei's NPS was rated the highest by customers who have used Huawei's
products/services for 5 to 10 Years, and the lowest by customers with Less than
1 Year of usage.
-100
-50
0
50
100
SummaryUsageScore
Less than 1 Year
23
Less than 1 Year23
1 to 2 Years
35
1 to 2 Years35
2 to 5 Years
43
2 to 5 Years43
5 to 10 Years
59
5 to 10 Years59
Over 10 Years
47
Over 10 Years47
HUAWEI NPS VS. COMPETITORS
Compared to its competitors, Huawei's NPS is rated right above Ericsson, and is
preceded by Extreme Networks.
COMPANYNPS ScoreExtreme Networks
66
Huawei
39
Ericsson
34
Juniper Networks
32
HTC Corp
-12
AT&T
-18
NETGEAR
-28
HUAWEI NPS VS COMPANIES IN TECH
In the Tech industry, Huawei's NPS is rated right above Peloton, and is preceded
by ROBLOX.
COMPANYNPS ScoreNintendo57Spotify50Apple48Google44Zoom Video
Communications44Netflix43ROBLOX40Huawei39Peloton32
HUAWEI CUSTOMER REVIEWS
Out of the 48 Huawei customer reviews 41 were positive and 7 were constructive.
Huawei customer reviews reflect that more than half of the customers have a
favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
> What do you value most about this brand?
> Low price with high quality products
> Review from Male / Asian or Pacific Islander / 26-30
> What do you value most about this brand?
> high technology, very reliable, good service
> Review from Female / Asian or Pacific Islander / 46-50
> What do you value most about this brand?
> price comparative lower than other
> Review from Female / Other / 36-40
> What do you value most about this brand?
> Customer Service and product Suite
> Review from Male / African American/Black / 31-35
> What do you value most about this brand?
> Great Service provided by HUAWEI
> Review from Male / African American/Black / 26-30
See More Reviews
Collapse
HUAWEI CUSTOMER LOYALTY
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose
a brand repeatedly over a competitor that offers similar products/services.
82% of Huawei users/customers answered "Yes" when asked: "Would you consider
yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered
"Yes" when asked "Would you consider yourself a loyal user/customer?"
PRO Demo Our Brand Intelligence Solutions
82
82%
18
18%
HUAWEI CUSTOMER LOYALTY SCORE BY GENDER
Female customers rated Huawei's Customer Loyalty score 4% higher than Male
customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of
Huawei.
PRO Demo Our Brand Intelligence Solutions
Male
80%
Yes
Female
84%
Yes
HUAWEI CUSTOMER LOYALTY SCORE BY ETHNICITY
Huawei's Customer Loyalty score was rated the highest by Native American
customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data
of Huawei.
PRO Demo Our Brand Intelligence Solutions
63
out of 100
Caucasian
82
out of 100
Hispanic or Latino
79
out of 100
African American/Black
81
out of 100
Asian or Pacific Islander
100
out of 100
Native American
81
out of 100
Other
HUAWEI CUSTOMER LOYALTY SCORE BY AGE
Huawei's Customer Loyalty score was rated the highest by customers ages 46-50,
and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of
Huawei.
PRO Demo Our Brand Intelligence Solutions
0
20%
40%
60%
80%
100%
SummaryAgeScore
18-25
82%
18-2582%
26-30
76%
26-3076%
31-35
75%
31-3575%
36-40
83%
36-4083%
41-45
78%
41-4578%
46-50
100%
46-50100%
51-55
78%
51-5578%
56-60
100%
56-60100%
HUAWEI CUSTOMER LOYALTY SCORE BY USAGE
Huawei's Customer Loyalty score was rated the highest by customers who have used
Huawei's products/services for Over 10 Years, and the lowest by customers with
Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and
uncover the answer to "Would you consider yourself a loyal user/customer?" by
usage.
Less than 1 Year
63%
1 to 2 Years
78%
2 to 5 Years
83%
5 to 10 Years
91%
Over 10 Years
95%
HUAWEI CUSTOMER LOYALTY SCORE BY INDUSTRY
Huawei's Customer Loyalty score was rated the highest by Business Supplies and
Equipment industry customers, and the lowest by Public Relations and
Communications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data
and uncover the answer to "Would you consider yourself a loyal user/customer?"
by industry.
Tech
82%
Accounting
78%
Aerospace and Aviation
92%
Architecture and Planning
44%
Arts and Entertainment
78%
Automotive and Transportation
70%
Banking and Financial Services
82%
Business and Consumer Services
96%
Business Supplies and Equipment
100%
Education
79%
Hospitality
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
75%
Mechanical, Civil or Industrial Engineering
100%
Media and Entertainment
100%
Energy and Manufacturing
70%
Public Relations and Communications
40%
Telecommunications
92%
Show More
HUAWEI CUSTOMER LOYALTY VS. COMPETITORS
Compared to its competitors, Huawei's Customer Loyalty score is rated right
above HTC Corp, and is preceded by Juniper Networks.
COMPANYCustomer Loyalty ScoreExtreme Networks85%Juniper Networks85%Huawei82%HTC
Corp79%Ericsson78%AT&T77%NETGEAR66%
UNLOCK HUAWEI CUSTOMER LOYALTY VS. COMPETITORS DATA
VS
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Competitors data and gain insights into your customers today.
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CUSTOMER LOYALTY FOR OTHER TECH BRANDS
In the Tech industry, Huawei's Customer Loyalty score is rated right below
Peloton.
COMPANYCustomer Loyalty
ScoreROBLOX89%Nintendo89%Google88%Netflix87%Spotify87%Apple86%Zoom Video
Communications85%Peloton84%Huawei82%
UNLOCK HUAWEI CUSTOMER LOYALTY VS. COMPANIES IN TECH DATA
VS
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Companies in Tech data and gain insights into your customers today.
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HUAWEI PRODUCT QUALITY
4.2/5
Huawei has an overall Product Quality score of 4.2 out of 5 stars rated by its
users and customers.
Sign Up to unlock Huawei's overall Product Quality score rated by its users and
customers.
HUAWEI PRODUCT INFORMATION
Huawei serves markets in the United States, Asia, Europe, Australia, Canada, and
United Kingdom. Huawei supports iOS and Web devices and offers products for
medium and large sized businesses.
Huawei’s product quality score is a 4.2 out of 5 as rated by its users and
customers. Reviewers from the Arts and Entertainment industry rated Huawei's
product the highest. Reviewers from the Accounting industry rated Huawei the
lowest at 4.4.
Websitehttp://www.huawei.com/Company Size10,000+ Employees
INDUSTRY
Tech
Hardware and Devices
Mobile App
Manufacturing
LANGUAGES SUPPORTED
English
PRODUCT TYPE
Communication Software
Contact Center Software
Unified Communications Software
Remote Support Software
VoIP Software
Telephony Software
QUICK INSIGHTS INTO HUAWEI PRODUCT QUALITY
Huawei's Product Quality score was rated highest by customers ages 41-45, and
rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Huawei's Product
Quality.
PRO Demo Our Brand Intelligence Solutions
RANKED HUAWEI PRODUCT QUALITY THE HIGHEST
41-45
4.6
Arts and Entertainment
4.6
5 to 10 Years
4.5
RANKED HUAWEI PRODUCT QUALITY THE LOWEST
Less than 1 Year
4.1
Architecture and Planning
3.5
Caucasian
3.2
HUAWEI PRODUCT QUALITY SCORE BY GENDER
Huawei's Product Quality score was rated 4.3 by both Female and Male customers
on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of
Huawei.
PRO Demo Our Brand Intelligence Solutions
MALE
4.3/5
FEMALE
4.3/5
HUAWEI PRODUCT QUALITY SCORE BY ETHNICITY
Huawei's Product Quality score was rated the highest by African American/Black
customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data
of Huawei.
PRO Demo Our Brand Intelligence Solutions
0
1
2
3
4
5
SummaryEthnicityScore
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Native American
3.8
Native American3.8
Other
4.3
Other4.3
HUAWEI PRODUCT QUALITY SCORE BY AGE
Huawei's Product Quality score was rated the highest by customers ages 41-45,
and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of
Huawei.
PRO Demo Our Brand Intelligence Solutions
0
1
2
3
4
5
SummaryAgeScore
18-25
4.2
18-254.2
26-30
4.3
26-304.3
31-35
4.1
31-354.1
36-40
4.5
36-404.5
41-45
4.6
41-454.6
46-50
4.1
46-504.1
51-55
4.4
51-554.4
56-60
4.6
56-604.6
HUAWEI PRODUCT QUALITY SCORE BY USAGE
Huawei's Product Quality score was rated the highest by customers who have used
Huawei's products/services for 5 to 10 Years, and the lowest by customers with
Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Less than 1 Year
4.1
1 to 2 Years
4.1
2 to 5 Years
4.4
5 to 10 Years
4.5
Over 10 Years
4.3
HUAWEI PRODUCT QUALITY SCORE BY INDUSTRY
Huawei's Product Quality score was rated the highest by Arts and Entertainment
industry customers, and the lowest by Architecture and Planning industry
customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Tech
4.3
Accounting
4.4
Aerospace and Aviation
4
Architecture and Planning
3.5
Arts and Entertainment
4.6
Automotive and Transportation
4.1
Banking and Financial Services
4.3
Business and Consumer Services
4.5
Business Supplies and Equipment
4.3
Education
4.5
Hospitality
4.6
Manufacturing and Machinery
4.5
Marketing, Advertising and Research
4.2
Mechanical, Civil or Industrial Engineering
3.8
Media and Entertainment
4.6
Energy and Manufacturing
4.6
Public Relations and Communications
4.3
Telecommunications
4.2
Show More
HUAWEI PRODUCT QUALITY VS. COMPETITORS
Compared to its competitors, Huawei's Product Quality score is rated right above
Juniper Networks, and is preceded by Extreme Networks.
COMPANYProduct Quality ScoreExtreme Networks4.2/5
Huawei4.2/5
Juniper Networks4.1/5
Ericsson4.1/5
HTC Corp3.8/5
AT&T2.9/5
NETGEAR2.6/5
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PRODUCT QUALITY FOR OTHER TECH BRANDS
In the Tech industry, Huawei's Product Quality score is rated right above
Netflix, and is preceded by Spotify.
COMPANYProduct Quality ScoreNintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Spotify4.3/5
Huawei4.2/5
Netflix4.2/5
Google4.2/5
Peloton4.1/5
ROBLOX4/5
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HUAWEI PRICING
HUAWEI ROI & VALUE FOR MONEY
4/5
Huawei has a value for money and ROI score of 4 out of 5 stars rated by its
users and customers.
Sign Up to unlock Huawei's overall ROI score rated by its users and customers.
HUAWEI PRICING PLANS
Huawei has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The
users that rank the value for money and ROI highest are mainly from Hospitality
industry. The users from the Architecture and Planning industry think that they
had the lowest ROI from Huawei.
WHO USES HUAWEI?
Medium Businesses
Large Enterprises
QUICK INSIGHTS INTO HUAWEI ROI
Huawei's ROI score was rated highest by customers ages 51-55, and rated lowest
by customers from the Architecture and Planning industry.
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RANKED HUAWEI ROI THE HIGHEST
51-55
4.5
Hospitality
4.5
5 to 10 Years
4.3
RANKED HUAWEI ROI THE LOWEST
46-50
3.8
Caucasian
3.5
Architecture and Planning
3.3
HUAWEI ROI SCORE BY GENDER
Huawei's ROI score was rated 4 by both Female and Male customers on Comparably.
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MALE
4/5
FEMALE
4/5
HUAWEI ROI SCORE BY ETHNICITY
Huawei's ROI score was rated the highest by Hispanic or Latino customers, and
the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Huawei.
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0
1
2
3
4
5
SummaryEthnicityScore
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.3
Hispanic or Latino4.3
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
3.6
Native American3.6
Other
4.1
Other4.1
HUAWEI ROI SCORE BY AGE
Huawei's ROI score was rated the highest by customers ages 51-55, and the lowest
by customers ages 46-50.
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0
1
2
3
4
5
SummaryAgeScore
18-25
4
18-254
26-30
4.1
26-304.1
31-35
4.1
31-354.1
36-40
3.8
36-403.8
41-45
4.3
41-454.3
46-50
3.8
46-503.8
51-55
4.5
51-554.5
56-60
4.5
56-604.5
HUAWEI ROI SCORE BY USAGE
Huawei's ROI score was rated the highest by customers who have used Huawei's
products/services for 5 to 10 Years, and the lowest by customers with 1 to 2
Years of usage.
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Less than 1 Year
3.9
1 to 2 Years
3.8
2 to 5 Years
4.1
5 to 10 Years
4.3
Over 10 Years
4
HUAWEI ROI SCORE BY INDUSTRY
Huawei's ROI score was rated the highest by Hospitality industry customers, and
the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Tech
4
Accounting
4.2
Aerospace and Aviation
3.7
Architecture and Planning
3.3
Arts and Entertainment
4
Automotive and Transportation
4.1
Banking and Financial Services
3.9
Business and Consumer Services
4.2
Business Supplies and Equipment
3.8
Education
4.2
Hospitality
4.5
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
3.9
Mechanical, Civil or Industrial Engineering
4.3
Media and Entertainment
3.8
Energy and Manufacturing
4.1
Public Relations and Communications
4.1
Telecommunications
3.8
Show More
HUAWEI PRICING VS. COMPETITORS
Compared to its competitors, Huawei's ROI score is rated right above HTC Corp,
and is preceded by Ericsson.
COMPANYPricing ScoreJuniper Networks4.2/5
Extreme Networks4.1/5
Ericsson4.1/5
Huawei4/5
HTC Corp3.8/5
AT&T2.7/5
NETGEAR2.5/5
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ROI FOR OTHER TECH BRANDS
In the Tech industry, Huawei's ROI score is rated right above Google, and is
preceded by Nintendo.
COMPANYPricing ScoreZoom Video Communications4.1/5
Nintendo4.1/5
Huawei4/5
Google4/5
Spotify4/5
Peloton4/5
Netflix4/5
Apple4/5
ROBLOX3.8/5
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HUAWEI CUSTOMER SATISFACTION (CSAT)
HUAWEI CUSTOMER SATISFACTION (CSAT) SCORE
84 / 100
Huawei has an overall Customer Satisfaction score of 84 rated by its users and
customers.
Sign Up to see the full customer demographics data and the people that answered
"How would you rate your overall satisfaction with the service you received?"
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Very Satisfied48%Satisfied36%Neither Satisfied nor
Dissatisfied8%Dissatisfied3%Very Dissatisfied5%
Very Satisfied
48%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
3%
Very Dissatisfied
5%
WHAT IS CUSTOMER SATISFACTION (CSAT) SCORE
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify
how satisfied customers are with a company or brand’s products and services. The
Customer Satisfaction Score is based on customers response to the question: “How
would you rate your overall satisfaction with the service you received?” The
score is calculated using the formula: (The total number answer of “Very
Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally
displayed in percentages. Some of the main benefits of the CSAT for businesses
are tracking retention, identifying happy customers and growing relationships,
and gaining repeat business to build a sustainable brand.
QUICK INSIGHTS INTO HUAWEI CUSTOMER SATISFACTION
Huawei's Customer Satisfaction score was rated highest by customers ages 51-55,
and rated lowest by customers from the Marketing, Advertising and Research
industry.
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Satisfaction.
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RANKED HUAWEI CUSTOMER SATISFACTION THE HIGHEST
51-55
100%
Arts and Entertainment
100%
Hispanic or Latino
100%
RANKED HUAWEI CUSTOMER SATISFACTION THE LOWEST
Less than 1 Year
76%
Caucasian
69%
Marketing, Advertising and Research
60%
HUAWEI CUSTOMER SATISFACTION SCORE BY GENDER
Female customers rated Huawei's Customer Satisfaction score 6 points higher than
Male customers.
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data of Huawei.
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86 / 100
Male
Very Satisfied
46%
Satisfied
40%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
1%
92 / 100
Female
Very Satisfied
46%
Satisfied
46%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
1%
Very Dissatisfied
3%
HUAWEI CUSTOMER SATISFACTION SCORE BY ETHNICITY
* Caucasian
69%
* Hispanic or Latino
100%
* African American/Black
93%
* Asian or Pacific Islander
86%
* Native American
100%
* Other
95%
CaucasianHispanic or LatinoAfrican American/BlackAsian or Pacific IslanderNative
AmericanOtherCaucasian
CSAT ACCORDING TO CAUCASIAN
Huawei's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian
users and customers.
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data of Huawei.
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69 / 100
Very Satisfied31%Satisfied38%Neither Satisfied nor
Dissatisfied13%Dissatisfied6%Very Dissatisfied12%
Very Satisfied
31%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
12%
CSAT ACCORDING TO HISPANIC OR LATINO
Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic
or Latino users and customers.
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data of Huawei.
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100 / 100
Very Satisfied50%Satisfied50%Neither Satisfied nor
Dissatisfied0%Dissatisfied0%Very Dissatisfied0%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT ACCORDING TO AFRICAN AMERICAN/BLACK
Huawei's Customer Satisfaction (CSAT) score was rated 93% according to African
American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity
data of Huawei.
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93 / 100
Very Satisfied48%Satisfied45%Neither Satisfied nor
Dissatisfied4%Dissatisfied3%Very Dissatisfied0%
Very Satisfied
48%
Satisfied
45%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
0%
CSAT ACCORDING TO ASIAN OR PACIFIC ISLANDER
Huawei's Customer Satisfaction (CSAT) score was rated 86% according to Asian or
Pacific Islander users and customers.
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data of Huawei.
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86 / 100
Very Satisfied43%Satisfied43%Neither Satisfied nor
Dissatisfied13%Dissatisfied1%Very Dissatisfied0%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
1%
Very Dissatisfied
0%
CSAT ACCORDING TO NATIVE AMERICAN
Huawei's Customer Satisfaction (CSAT) score was rated 100% according to Native
American users and customers.
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data of Huawei.
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100 / 100
Very Satisfied33%Satisfied67%Neither Satisfied nor
Dissatisfied0%Dissatisfied0%Very Dissatisfied0%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT ACCORDING TO OTHER
Huawei's Customer Satisfaction (CSAT) score was rated 95% according to Other
users and customers.
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data of Huawei.
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95 / 100
Very Satisfied55%Satisfied40%Neither Satisfied nor
Dissatisfied4%Dissatisfied0%Very Dissatisfied1%
Very Satisfied
55%
Satisfied
40%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
1%
HUAWEI CUSTOMER SATISFACTION SCORE BY AGE
Huawei's Customer Satisfaction score was rated the highest by customers ages
51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data
of Huawei.
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0
20
40
60
80
100
BreakdownAgeScore18-25 CSAT Score89%
Very Satisfied
43%
Satisfied
46%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
1%
Very Dissatisfied
1%
18-2589%
26-30 CSAT Score90%
Very Satisfied
42%
Satisfied
48%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
26-3090%
31-35 CSAT Score83%
Very Satisfied
48%
Satisfied
35%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
31-3583%
36-40 CSAT Score85%
Very Satisfied
62%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
7%
36-4085%
41-45 CSAT Score92%
Very Satisfied
50%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
41-4592%
46-50 CSAT Score83%
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
46-5083%
51-55 CSAT Score100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
51-55100%
HUAWEI CUSTOMER SATISFACTION SCORE BY USAGE
Huawei's Customer Satisfaction score was rated the highest by customers who have
used Huawei's products/services for 5 to 10 Years, and the lowest by customers
with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage
data.
Less than 1 Year
76
1 to 2 Years
89
2 to 5 Years
91
5 to 10 Years
97
Over 10 Years
87
HUAWEI CUSTOMER SATISFACTION SCORE BY INDUSTRY
Huawei's Customer Satisfaction score was rated the highest by Arts and
Entertainment industry customers, and the lowest by Marketing, Advertising and
Research industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry
data.
{
"title": "Huawei Customer Satisfaction Score by Industry",
"text": "Huawei's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 87,
"stars": 0,
"csatScore": 87,
"text": "Huawei's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 87
},
{
"label": "Accounting",
"groupId": 495,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Huawei's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Huawei's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "Huawei's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 76
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Huawei's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Huawei's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Huawei's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Huawei's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Huawei's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Huawei's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Huawei's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}
Tech
87
Accounting
90
Aerospace and Aviation
72
Architecture and Planning
76
Arts and Entertainment
100
Banking and Financial Services
66
Business and Consumer Services
89
Education
100
Marketing, Advertising and Research
60
Energy and Manufacturing
100
Telecommunications
100
Show More
HUAWEI CUSTOMER SATISFACTION VS. COMPETITORS
Compared to its competitors, Huawei's Customer Satisfaction score is rated right
above Ericsson, and is preceded by Extreme Networks.
COMPANYCustomer Satisfaction (CSAT) ScoreExtreme
Networks100%Huawei84%Ericsson76%Juniper Networks76%AT&T46%HTC Corp40%NETGEAR37%
UNLOCK HUAWEI CUSTOMER SATISFACTION VS. COMPETITORS DATA
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CUSTOMER SATISFACTION FOR OTHER TECH BRANDS
In the Tech industry, Huawei's Customer Satisfaction score is rated right above
Google, and is preceded by Spotify.
COMPANYCustomer Satisfaction (CSAT)
ScoreNintendo90%Netflix85%Apple85%Spotify85%Huawei84%Google82%Zoom Video
Communications75%ROBLOX75%Peloton65%
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HUAWEI CUSTOMER SERVICE
4/5
Huawei has an overall Customer Service score of 4 out of 5 stars rated by its
users and customers.
Sign Up to unlock Huawei's overall Customer Service score rated by its users and
customers.
ABOUT HUAWEI'S CUSTOMER SERVICE
WEBSITE
http://www.huawei.com/
QUICK INSIGHTS INTO HUAWEI CUSTOMER SERVICE
Huawei's Customer Service score was rated highest by customers ages 41-45, and
rated lowest by customers from the Mechanical, Civil or Industrial Engineering
industry.
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Service score.
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RANKED HUAWEI CUSTOMER SERVICE THE HIGHEST
41-45
4.5
Energy and Manufacturing
4.5
5 to 10 Years
4.3
RANKED HUAWEI CUSTOMER SERVICE THE LOWEST
1 to 2 Years
3.8
Caucasian
3.3
Mechanical, Civil or Industrial Engineering
3.3
HUAWEI CUSTOMER SERVICE SCORE BY GENDER
Male customers rated Huawei's Customer Service score 0.1 stars higher than
Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of
Huawei.
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MALE
4.1/5
FEMALE
4/5
HUAWEI CUSTOMER SERVICE SCORE BY ETHNICITY
Huawei's Customer Service score was rated the highest by Asian or Pacific
Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data
of Huawei.
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0
20
40
60
80
100
SummaryEthnicityCustomer Service Score
Caucasian
3.3
Caucasian3.3
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Native American
3.6
Native American3.6
Other
4.1
Other4.1
HUAWEI CUSTOMER SERVICE SCORE BY AGE
Huawei's Customer Service score was rated the highest by customers ages 41-45,
and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of
Huawei.
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0
20
40
60
80
100
SummaryAgeCustomer Service Score
18-25
3.9
18-253.9
26-30
4.1
26-304.1
31-35
4
31-354
36-40
4
36-404
41-45
4.5
41-454.5
46-50
3.9
46-503.9
51-55
4.1
51-554.1
56-60
4.1
56-604.1
HUAWEI CUSTOMER SERVICE SCORE BY USAGE
Huawei's Customer Service score was rated the highest by customers who have used
Huawei's products/services for 5 to 10 Years, and the lowest by customers with 1
to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Less than 1 Year
3.9
1 to 2 Years
3.8
2 to 5 Years
4.1
5 to 10 Years
4.3
Over 10 Years
4.2
HUAWEI CUSTOMER SERVICE SCORE BY INDUSTRY
Huawei's Customer Service score was rated the highest by Energy and
Manufacturing industry customers, and the lowest by Mechanical, Civil or
Industrial Engineering industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Tech
4
Accounting
4.2
Aerospace and Aviation
3.9
Architecture and Planning
3.7
Arts and Entertainment
4
Automotive and Transportation
4.1
Banking and Financial Services
4
Business and Consumer Services
4.2
Business Supplies and Equipment
4
Education
4.3
Hospitality
4.5
Manufacturing and Machinery
4.4
Marketing, Advertising and Research
3.6
Mechanical, Civil or Industrial Engineering
3.3
Media and Entertainment
3.5
Energy and Manufacturing
4.5
Public Relations and Communications
4.3
Telecommunications
4.1
Show More
HUAWEI CUSTOMER SERVICE VS. COMPETITORS
Compared to its competitors, Huawei's Customer Service score is rated right
above HTC Corp, and is preceded by Extreme Networks.
COMPANYCustomer Service ScoreEricsson4.2/5
Juniper Networks4.2/5
Extreme Networks4.1/5
Huawei4/5
HTC Corp4/5
AT&T2.6/5
NETGEAR2.3/5
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CUSTOMER SERVICE FOR OTHER TECH BRANDS
In the Tech industry, Huawei's Customer Service score is rated right above
Peloton, and is preceded by Nintendo.
COMPANYCustomer Service ScoreApple4.2/5
Zoom Video Communications4.1/5
Nintendo4.1/5
Huawei4/5
Peloton4/5
Google4/5
Spotify4/5
Netflix4/5
ROBLOX3.7/5
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HUAWEI AS AN EMPLOYER
3.7/5
Huawei has a 3.7/5 stars for its overall company culture rated by their
employees
top
15%
CEO of Huawei
Ren Zhengfei
In the Top 15% of Similar Sized Companies on Comparably.
CONSUMER VS. EMPLOYEES
Huawei scored a 39 for Net Promoter Score and a 1 for Employee Net Promoter
Score. NPS gauges how likely a customer of Huawei would recommend the brand to a
friend. ENPS measures how likely Huawei employees would recommend working at
Huawei to a friend.
NET PROMOTER SCORE
39
NPS Score
59%Promoters21%Passive20%Detractors
EMPLOYEE NET PROMOTER SCORE
1
eNPS Score
39%Promoters23%Passive38%Detractors
GLOBAL RANKING SNAPSHOT
Huawei is ranked #707 in the Global Top 100 Brands. It ranks just behind
SoundCloud and just ahead of Cleveland Clinic.
RANKCOMPANYCEOINDUSTRY
705
Driveline Retail Merchandising
Randy Wilson
Business and Consumer Services
706
SoundCloud
Kerry Trainor
Tech
707
Huawei
Ren Zhengfei
Tech
708
Cleveland Clinic
Tomislav Mihaljevic
Health and Wellness
709
NPR
Jarl Mohn
Media and Entertainment
710
Urban Decay Cosmetics
Tim Warner
Fashion and Beauty
711
BTS
Henrik Ekelund
Media and Entertainment
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TECH RANKING SNAPSHOT
Huawei is ranked #241 in the Tech Industry. It ranks just behind SoundCloud and
just ahead of Xiaomi Technology.
RANKCOMPANYLocation
239
Genetec
Montreal, MO
240
SoundCloud
Berlin, MD
241
Huawei
242
Xiaomi Technology
243
Ripple
San Francisco, CA
244
Penguin Random House
245
IntouchCX
Winnipeg
See More
POPULAR BRANDS IN THE INDUSTRY
Peloton
RANK
#1
Netflix
RANK
#2
Apple
RANK
#3
Google
RANK
#4
Spotify
RANK
#5
Zoom Video Communications
RANK
#6
ROBLOX
RANK
#7
Nintendo
RANK
#8
Microsoft
RANK
#9
Rockstar Games
RANK
#10
LinkedIn
RANK
#11
NVIDIA
RANK
#12
Slack
RANK
#13
Pinterest
RANK
#14
Logitech
RANK
#15
Shopify
RANK
#16
AMD
RANK
#17
Rooster Teeth
RANK
#18
Adobe
RANK
#19
Block
RANK
#20
Cisco
RANK
#21
OTHER BEST BRANDS LISTS
Top Brands in
SaaS
Top Brands in
AI, Big Data and Analytics
Top Brands in
Media and Entertainment
Top Brands in
Health and Wellness
Top Brands in
Consumer Goods
Top Brands in
Food and Beverages
Comparably
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