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myGovID is now myID. It has a new name and look – but you can continue to use it
the same way. Find out more.

Search

Menu collapsed - press enter to expand. Menu
Main navigation
 * Home
 * How to set up myID
 * Online services you can use
 * How to use myID
 * Help
   * Top enquiries
   * Verifying your ID
   * Managing your myID
   * Error codes or messages
   * Accessing online services
   * Contact us


PROTECTING YOUR DIGITAL ID

How myID protects your personal information and what you can do to keep it
secure.


ON THIS PAGE

 * How we protect your information
 * How you can protect your myID
 * Staying safe online


HOW WE PROTECT YOUR INFORMATION

The Australian Government is serious about your safety and privacy. When using
government online services, your personal information won’t be shared without
your permission – putting you in control.

myID uses encryption and cryptographic technology as well as the security
features in your device, such as fingerprint, face or password. This protects
your ID and helps stop other people accessing your information.

Only your core ID details are stored in the myID app, such as your name, date of
birth and email address. When verifying your photo, the app scans your face to
check that you’re a real person, the right person, and verifying in real time.
These details are checked against existing government records. After this
one-off verification process, your photo is deleted.

The myID Privacy Policy  has more information about:

 * what personal information we collect and how we manage it
 * your rights to access or seek correction of your personal information held by
   us.

myID is accredited under the:

 * Australian Trusted Digital Identity FrameworkExternal link (developed in
   alignment with the United States National Institute of Standards and
   Technology SP800-63B), which strictly controls how your ID data is collected,
   stored and used
 * Gatekeeper Public Key Infrastructure FrameworkExternal link, which governs
   how the Australian Government uses digital keys and certificates to assure
   the ID of subscribers to authentication services.


HOW YOU CAN PROTECT YOUR MYID

Your myID belongs to you – don’t share it with others. Sharing your myID could
enable others to access your personal data across services such as tax and
health. To ensure the security of your ID and personal information, it’s your
responsibility to protect your myID.

To protect your myID from being used fraudulently, it’s important that you:

 * keep your contact details up to date in the app
 * protect your email account by using strong and secure passwords, and
   multifactor authentication
 * turn on notifications in your app to ensure you receive
   * verification notifications 
   * notifications when your myID is active on another device
 * avoid storing images of ID documents in emails and be careful who you share
   these with
 * use the security features in your device, such as face or fingerprint
   recognition, to log in.

Remain alert and call our support line  immediately to report:

 * a lost or stolen device
 * a device or record you don’t recognise in your myID setup history 
 * inappropriate access to your personal information in myID – even if you only
   suspect it
 * suspicious activity – for example, if you receive a verification notification
   when you’re not actively accessing an online service, or a notification your
   myID is active on another device when you haven’t set up your myID again.

Your myID notifications and setup history are recorded in Australian Eastern
Standard Time (AEST). 


STAYING SAFE ONLINE

Your personal information forms part of your ID. Here are some tips to stay safe
online and protect your personal information:

 * Don’t share your myID with others, even family members or co-workers.
 * As we transition from myGovID to myID, you do not need to set up a new myID
   or reconfirm your details. If you've been prompted to go to a website to do
   so, this is a scam.
 * When logging in to an online service with myID, ensure that the URL displayed
   in your browser includes ‘https://www.myID.gov.au’ or
   ‘https://myID.gov.auExternal link’.
 * Only download the myID app from the official app stores (Google Play and the
   App Store). Non-genuine versions of the myID app may be available from other
   sources.
 * Be cautious when clicking on hyperlinks embedded in text messages and emails.
   Don’t click on links or attachments in emails from unknown sources.
 * Keep your personal information and passwords secure – change your passwords
   regularly, don't share your password with others, and secure your email
   account with multifactor authentication.
 * Treat requests for personal information with caution. Never reply to emails
   with your password or other sensitive information – including to prospective
   employers.  
 * Install anti-virus software on all devices and set the software to
   automatically check for updates on a daily basis.
 * Make data security an everyday priority, practice good cyber hygiene and
   constantly review your security habits.
 * Store personal information in a secure place. Make sure electronic documents
   containing personal information are secure and avoid carrying your birth
   certificate or passport in a wallet or handbag unless you need them.

For more information visit cyber.gov.auExternal link


FOOTER

 * Privacy policy
 * Terms of use
 * System maintenance
 * Protecting your Digital IDYou are viewing this page
 * Contact us

We acknowledge the Traditional Owners and Custodians of Country throughout
Australia and their continuing connection to land, waters and community. We pay
our respects to them, their cultures, and Elders past and present.

© Commonwealth of AustraliaExternal link