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Submitted URL: https://sit-down.cmail20.com/t/y-l-byuwtd-ihktfkjkj-y/
Effective URL: https://panelist.com/events/cco-uk-live-series-march-edition-2022
Submission: On February 08 via api from SG — Scanned from DE
Effective URL: https://panelist.com/events/cco-uk-live-series-march-edition-2022
Submission: On February 08 via api from SG — Scanned from DE
Form analysis 3 forms found in the DOM
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<div _ngcontent-panellist-c230=""><label _ngcontent-panellist-c230="" htmlfor="firstName" class="label-text">First name*</label><app-text-input _ngcontent-panellist-c230="" pattern="[A-Za-z-'. ]{2,32}" _nghost-panellist-c61=""
class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder=""
id="firstName" required="" pattern="[A-Za-z-'. ]{2,32}" minlength="2" maxlength="32"><!----><!----><!----></app-text-input></div>
<div _ngcontent-panellist-c230=""><label _ngcontent-panellist-c230="" htmlfor="lastName" class="label-text">Last name*</label><app-text-input _ngcontent-panellist-c230="" pattern="[A-Za-z-'. ]{1,32}" _nghost-panellist-c61=""
class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder=""
id="lastName" required="" pattern="[A-Za-z-'. ]{1,32}" minlength="1" maxlength="32"><!----><!----><!----></app-text-input></div>
</div>
<div _ngcontent-panellist-c230="" class="margin--b-4"><label _ngcontent-panellist-c230="" htmlfor="email" class="label-text">Email Address*</label><app-text-input _ngcontent-panellist-c230="" pattern="^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,8})+$"
_nghost-panellist-c61="" class="ng-touched ng-dirty ng-invalid" required=""><input _ngcontent-panellist-c61="" class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="email"
placeholder="" id="email" required="" pattern="^\w+([\.-]?\w+)*@\w+([\.-]?\w+)*(\.\w{2,8})+$" minlength="0"><!----><!----><!----></app-text-input><!----></div>
<div _ngcontent-panellist-c230="" class="margin--b-4"><label _ngcontent-panellist-c230="" htmlfor="jobTitle" class="label-text">Job title*</label><app-search-input _ngcontent-panellist-c230="" class="mt-2 ng-touched ng-dirty ng-invalid"
_nghost-panellist-c183="" required="">
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class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder="" id="[object Object]" required="" minlength="0"><!----><!----></div><!----><!----><!---->
</app-search-input></div>
<div _ngcontent-panellist-c230="" class="margin--b-4"><label _ngcontent-panellist-c230="" htmlfor="organisation" class="label-text">Organisation*</label><app-search-input _ngcontent-panellist-c230="" class="mt-2 ng-touched ng-dirty ng-invalid"
_nghost-panellist-c183="" required="">
<div _ngcontent-panellist-c183="" class="searchBox" id="dy78nqhc8ps3zmjtfljsi"><input _ngcontent-panellist-c183="" autocomplete="off"
class="shadow-sm panel-input appearance-none form-input w-full focus:outline-none ng-untouched ng-pristine ng-invalid" type="text" placeholder="" id="[object Object]" required="" minlength="0"><!----><!----></div><!----><!----><!---->
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<div _ngcontent-panellist-c230="" class="margin--b-4"><label _ngcontent-panellist-c230="" htmlfor="industry" class="label-text">Industry*</label><app-select-option _ngcontent-panellist-c230="" _nghost-panellist-c163=""
class="ng-touched ng-dirty ng-invalid" required="">
<div _ngcontent-panellist-c163="" class="form-default--select"><select _ngcontent-panellist-c163="" class="shadow-sm form-default appearance-none form-input w-full focus:outline-none text--blue-3 ng-untouched ng-pristine ng-invalid"
id="[object Object]" required="">
<option _ngcontent-panellist-c163="" selected="" disabled="" value="null" class="ng-star-inserted">Select industry</option><!---->
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CCO UK Live Series - March Edition 2022 * Home * Event focus * Speakers * Agenda * Partners * Contact us * Register now Register Already a member, login here. CCO UK LIVE SERIES - MARCH EDITION 2022 Designing and Adopting a Data Driven CX Strategy as a Means to Culminate Strategic Decisions. 22 MARCH 2022 • 12:00 PM - 02:45 PM(YOUR LOCAL TIME) Register now Event overview CX Strategies, ISSPs & People Strategies, can all be artefacts that are over-rated. They often don’t convert to reality. What an organisation needs is a CX Plan that is the Level Lower than what are often just Waffly Strategies. Here we assess this and cover: * Organisation alignment on who the customer is - Truly defining the customer * Unifying your engagement strategy and delivery to CX growth * Board and management buy in - Getting the non CX excited about the power of CX * Clear communication: From Ambition to mapping, from mapping to the power of the spoken word: Truly communicating and filtering down the strategy, step by step from top to bottom to ensure a unified commitment across all business units Industries * • Banking * • Education Management * • Financial Services * • Health, Wellness & Fitness * Show more Audience * • Chief Customer Officer * • Chief Experience Officer * • Chief People Officer * • Chief Transformation Officer * What to expect * 6 Sessions * 150 Virtual Attendees * 1:1 Live Interactions * 5+ Speakers Key discussion points * Adapting customer experience during COVID-19 and beyond Reassessing all aspects from technology, teams, and work- life balance * The full CX Experience CX for employees, stakeholders and customers * Diversity is Key Maximising on diversity and multiculturalism in your organisation * CX, EX & BX Customer Experience is No Longer Enough – How to Stay Ahead with Business Experience Event speakers Nadia Adelstein Portfolio Manager Sit-Down Simon Johnson General Manager Freshworks William Carson Director of Market Engagement Ascensos Jane Austin Chief Experience Officer Digitas Agenda PLENARYPLENARY 12:00 PM - 12:05 PM(your local time) keynote Welcome Note Nadia Adelstein - Sit-Down Speakers Nadia Adelstein Portfolio Manager Sit-Down 12:05 PM - 12:25 PM(your local time) keynote Thought Leadership: Discover How Stuart Delivers Personal, Proactive Support In a Scalable Way. Intercom Owned by GeoPost, Stuart is the leading logistics platform in Europe, operating in more than 100 cities with over 3,500 clients and counting. Having previously used email and SMS to communicate with both their clients and couriers, the team at Stuart knew they needed a channel that was faster, more efficient, and more personal to help them onboard and support their customer base as they grew their presence across Europe. 12:25 PM - 12:45 PM(your local time) keynote Keynote: Organisation Alignment on Who the Customer is - Truly Defining the Customer Clear communication is key not just with in organisation but also when targeting customer. * From Ambition to mapping, from mapping to the power of the spoken word * Truly communicating and filtering down the strategy * Ensuring a step by step from top to bottom unified commitment across all business units 12:45 PM - 01:05 PM(your local time) keynote Thought leadership: Building Enduring Customer Relationships. Verint Unlocking the potential of Customer Engagement across every area of your business. * Customer engagement is the heartbeat of global brands. * Verint are inspired to help you create differentiated experiences. * Tangible business results are Verint's product. They work relentlessly to make you successful. 01:05 PM - 01:25 PM(your local time) keynote Keynote: Unifying your Engagement Strategy and Delivery to CX Growth How to master the digital transformation for a smooth CX. * Developing a strategic framework for customer lifecycle * Embedding technological innovation to enable business strategy * Evolving the team with digital skills and embracing change 01:25 PM - 01:45 PM(your local time) panel Using a Data Driven Approach to CX to Gain Buy-in From Key Strategic Decision Makers Simon Johnson - Freshworks Customer data should be used to unify sales, customer support and marketing. But when putting forward a new strategy to key decision makers, a CX leader needs to see data beyond the role of creating customer engagement and generating loyalty. The mismanagement of data or failure to spot data silos can lead to instances such as communications going out that are not synced with customer habits. But it can also contribute to problems for the business as well as the customer. In this session, we'll highlight the key talking points that you should be discussing with your board when investing in the right CX strategy, to help you and your peers achieve a better view of the customer and their habits, whilst aligning back office operations, reducing cash burn and improving the capacity of delivery and logistics. Speakers Simon Johnson General Manager Freshworks Partners Freshworks 01:45 PM - 02:05 PM(your local time) keynote Keynote: Creating a Step by Step Business Strategy Truly communicating and filtering down the strategy, step by step from top to bottom to ensure a unified commitment across all business units * Developing a strategic framework for customer lifecycle * Embedding technological innovation to enable business strategy * Evolving the team with digital skills and embracing change 02:05 PM - 02:25 PM(your local time) panel Panel: Getting the Non-CX Excited About the Power of CX Building a customer-centric organisation in today’s world is imperative to remain competitive. This panel will address: * How to build a customer-centric culture * Anticipating customer needs through feedback and data analytics * How are businesses fostering a positive customer experience throughout the customer journey 02:25 PM - 02:45 PM(your local time) keynote Keynote: Truly Defining the Customer The more we listen, understand and know our customers the better the CX will be. * Customer journey mapping as a process to drive organisational change * Organisation alignment on who the customer is * Create an emotional connection with your customers Event partners Verint Intercom Freshworks CCO UK Live Series - March Edition 2022 22 March 2022 • 12:00 PM(your local time) Register now Quick Links * Home Contact us * Phone 0282796555 * Email info@sit-down.com.au Social links * Facebook * LinkedIn * * Powered by User AgreementPrivacy policyCookie PolicyCopyright PolicyCommunity GuildelinesAbout UsHelp Let’s set up your profile Register Already a member? 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