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            Simplify complex processes and improve payer-provider collaboration.
         
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            Streamline workflows and improve engagement.
         
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            Maintain compliance by capturing provider updates at the source.
         
          * Interoperability
            
            Transform data-sharing capabilities and reduce the cost of care.
         
          * End-to-End Authorizations
            
            Ease prior authorization burdens with AI-driven solutions.
         
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         Back
         
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            Streamline workflows, reduce denials, and ensure accurate payments.
         
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         Boost efficiency, prevent denials, expedite payments.
      
       * Availity Fusion
         
         Enhance clinical data quality for optimized downstream workflows.
      
       * Availity AuthAI
         
         Simplify the prior authorization review process.
      
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         Connect to health plans nationwide.
      
       * Intelligent Gateway
         
         Seamlessly connect and exchange administrative data.
      
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         REST and FHIR-based APIs for fast, secure connectivity.
      
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         Maintain accurate provider directories.
      
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Privacy Policy


AVAILITY PRIVACY POLICY

Last Updated: April 25, 2024



This privacy policy (the “Privacy Policy”) describes how Availity, L.L.C. and
all of its subsidiaries (“Availity,” “we,” “our,” or “us”) may collect, use, and
share your information and your rights with respect thereto. This Privacy Policy
only applies to the information gathered from or about you through your use of
availity.com (“Availity Main Site”) and any other Availity websites or service
tools that specifically links to this Privacy Policy, including information
collected from your registration for or use of products and services that may be
available through our Site (“B2B Sites” and, together with the Availity Main
Site are hereinafter the “Sites”).

By using our Sites, you are agreeing to the terms of this Privacy Policy. Please
carefully review this Privacy Policy and the Terms of Use before you use our
Sites, as your use of any of our Sites is subject to these information
collection and use practices.

Services and products available through the B2B Sites are subject to explicit
terms and conditions in underlying agreements and this Privacy Policy does not
supersede or replace those agreements.




TYPE OF INFORMATION COLLECTED

Personal Information: For all Sites, any information that can be linked to you
or used to identify you including, but not limited to:

 * your name
 * your e-mail address
 * your home or work address
 * your telephone number
 * your place of work
 * your job title

Employment Information: any information that can be linked to you or used to
identify you while applying for, obtaining, or terminating employment with
Availity. Workday is the third party vendor that is utilized for this purpose,
for more information see the Workday Privacy Statement.

Organization Specific Information: For B2B Sites, “Business Information” means
any information that can be linked to your organization or used to verify an
individual user’s business relationship with an organization including, but not
limited to:

 * business name
 * business address
 * business telephone number
 * business Tax ID number, or SSN if used as a business identifier

Authentication Specific Information: For B2B Sites, “Authentication Information”
means any information that is collected in the process of verifying a user’s
identity and such user’s access to products and services available in the B2B
Sites.

 * ReCAPTCHA: we may use reCAPTCHA v3, a service offered by Google to protect
   our website and forms from spam, fraud, abuse, and automated extraction of
   our data Users are subject to Google’s Privacy Policy and Terms of Use.
   reCAPTCHA works by collecting hardware and software information to send to
   Google for analysis. This information is not used for personalized
   advertising.
 * Multi-Factor Authentication: we may use Google Authenticator, an application
   offered by Google to protect our products and services that require user
   authentication, by adding a second step of verification when a user signs in.
   By using this service, Users are subject to Google’s Privacy Policy and Terms
   of Use.

Other Data: Availity, or third party partners, may also collect “Other Data”
that doesn’t directly identify you. To the extent that the Other Data does
specifically identify you, we will treat it as personal information and protect
it as such.

Other Data includes, but is not limited to:

 * System Data
 * Device Fingerprint Identification (including IP Address)
 * Location Based Services




HOW WE COLLECT INFORMATION

B2B SITES

User and Organization Verification: in certain B2B Sites, the information
collected throughout registration processes is used to validate a user’s
identity, confirm existence of an organization, and validity of a business
relationship between an organization and user(s). Availity may use non-US based
resources employed by Availity and third party vendors to collect and/or verify
information during this process. Additional Privacy Notices for our vendors are
included here: LexisNexis Privacy Policy, ImageNet Privacy Policy.

 * User Verification: this process is completed when a user registers for access
   to certain B2B Sites.
 * Organization Verification: this process is completed when a user registers
   for access to certain B2B Sites and requests to also register an organization
   or be added as an administrator to an existing organization. Additional
   information may be required to complete the verification process.

USE OF COOKIES & SIMILAR TECHNOLOGIES IN ALL SITES

We may use Cookies to collect certain information related to your use of our
Site, which may include Personal Information. “Cookies” are small data files
that we send to your computer when you visit our Site that help us customize
your visit to our Site based on your preferences. Cookies enable our Site to
recognize you or your computer when you return to our Site. We may utilize third
parties to send and manage Cookies. For more information, reference the Cookie
Banner on Availity Main Site, or the Availity Cookies & Preferences Guide.

In general, we use five different types of cookies:

 * Strictly Necessary Cookies
 * Functional Cookies
 * Performance Cookies
 * Targeting Cookies
 * Social Media Cookies

OPTING OUT OF COOKIES & SIMILAR TECHNOLOGIES

There are multiple ways to opt-out of cookies. However, blocking some cookie
types may impact your experience of the Sites and the services we are able to
offer.

 * Browser Settings: you can opt out of cookies on your browser. Every browser
   is different, so it is important to check the instructions provided by the
   browser.
 * Preference Settings on Availity Main Site: you can opt out of applicable
   cookies when visiting Availity Main Site, by reviewing and acknowledging some
   or all cookies we utilize, which is available in our cookie consent banner.
   This opt-out feature is only applicable for Availity Main Site and does not
   affect Cookies used in the B2B Sites. Your cookie preferences are maintained
   throughout your use of our site; however you may be asked to set cookie
   preferences at future visits in the event your cache is cleared or due to
   network security protocols within your organization.
 * Data Analytics Tools: in addition to Cookies, Availity may use information
   summarized from such analytics tools to aid in making decisions to improve
   our ability to offer you services and Availity Main Site’s visitors’
   experiences, including decisions on the selection and presentation of
   content, images, navigation cues and interactive media. If, at any time, you
   wish to opt out of Availity Main Site’s collection of your information
   through its use of Google Analytics, you may visit this link to opt-out. To
   request more information about our use of other third-party analytics tools,
   Contact Us.
 * B2B Site Opt-Out: Opt-out functionality utilized by the Cookie and Preference
   Banner on the Availity Main Site is not presently supported in any B2B Sites.
   To opt-out of cookies on a B2B Site, follow the instructions in the
   Individual Preferences section below, and request a limitation on the type of
   cookies you desire. All requests will be processed in accordance with the
   Individual Rights and Individual Preferences Section as applicable.
 * Net Promotor Survey (NPS): you can opt out of Net Promotor Surveys when
   prompted within our B2B sites. When opting out of NPS, we do not collect
   additional information for this purpose. This opt-out feature is only
   applicable to the B2B sites. For more information about the collection of NPS
   information, see the InMoment Privacy Policy.

OPT-OUT OF SALE, SHARING, AND/OR TARGETED ADVERTISING

 * U.S. Residents: Availity may sell and/or share (as defined in Section
   1798.140 (t) of the CCPA (CPRA)) Personal Information or process Personal
   Information for targeted advertising purposes (as those terms are defined
   under the California Consumer Privacy Act as amended by the California
   Privacy Rights Act “CCPA”). In the past twelve months, we may have sold or
   shared the categories of Personal Information as listed in this Privacy
   Policy. To exercise your rights to opt-out of the sale and/or sharing of your
   Personal Information or opt out of the use of your Personal Information for
   targeted advertising (if those rights are afforded to you under U.S. State
   law), see the Individual Rights and Individual Preferences sections below to
   determine what applies to you or please access the below link. Information on
   what information may be sold or shared is contained in our cookie preferences
   on our web page and includes: Targeting Cookies used to aid in marketing
   products that may interest you; Performance cookies that are aggregated and
   anonymous; Social Media cookies that enable sharing of website content and
   the ability to display relevant content to you.
 * As a California resident, you have a right to direct Availity not to sell
   your Personal Information to third parties. To initiate your request, please
   click the following: Do Not Sell or Share My Personal Information.
 * Notice for California Residents: Individuals who reside in California and
   have provided their Personal Information to us can request, once per calendar
   year, information about our sharing of certain categories of Personal
   Information to third parties, for direct marketing purposes. Such requests
   should be submitted to us using one of the methods listed in the Contact Us
   section. California residents can find more information on exercising their
   rights by visiting the California Consumer Privacy Act (CCPA) | State of
   California – Department of Justice – Office of the Attorney General site. The
   foregoing includes the following rights:
   * The right to know about the personal information a business collects about
     them and how it is used and shared;
   * The right to delete personal information collected from them (with some
     exceptions);
   * The right to opt-out of the sale or sharing of their personal information;
   * The right to non-discrimination for exercising their CCPA rights;
   * The right to correct inaccurate personal information that a business has
     about them; and
   * The right to limit the use and disclosure of sensitive personal information
     collected about them.

HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

Except as described in this Privacy Policy, Availity does not sell, rent, or
license your Personal Information. Availity will not disclose your Personal
Information to unaffiliated third parties without your consent.

We may use and disclose your Personal Information for the following purposes
unless prohibited by law:

 * to operate, improve, correct, and maintain our Sites and products and
   services
 * to perform the functions and provide the goods and services you request
 * to facilitate and improve your experience on our Sites
 * for identity verification, validation, or authentication
 * to contact you about our Sites and new features and enhancements
 * to market our new products, services, or events
 * for billing, account management, and other administrative matters
 * to investigate and help prevent security issues, misuse, fraud, and abuse
 * to share it with and transfer our rights in it to any successor entity to
   Availity, which entity would have the right to use and disclose the
   information as Availity did prior to such transfer
 * if we believe that any law or regulation requires us to do so
 * to respond to a subpoena or governmental request
 * as we deem advisable to protect our safety, rights, privacy or property, or
   that of others
 * to enforce or respond to a possible violation of any law or regulation, this
   Privacy Policy, or our Terms of Use
 * to third parties as contractually agreed to for B2B Sites,
 * as otherwise permitted by this Privacy Policy or applicable law

AGGREGATED DATA

We may aggregate and anonymize your Personal Information with other information
that we have collected from other users so that you may no longer be able to be
reasonably identified (“Aggregated Data”). By using our Site, you agree that we
may use and disclose Aggregated Data for any purpose.




INDIVIDUAL RIGHTS & PREFERENCES

INDIVIDUAL RIGHTS

Individuals can request to access, change, delete, restrict, or confirm the use
of Personal Information that has previously been provided to us in any Site. To
submit a request, follow the instructions in the Contact Us section below.

For your protection, we only fulfill requests for the Personal Information you
have provided to us, that you identify in your request, and we may need to
verify your identity before fulfilling certain requests. When permitted by law,
we may charge an appropriate fee to cover the costs of responding to your
request.

We will try to comply with your request as soon as reasonably practicable and
consistent with applicable law. Please note that all individual rights may not
be available under applicable law to all users of our services. To appeal our
decision regarding your privacy request (to the extent these rights are provided
to you by law), feel free to Contact Us.

If you would like to receive a copy of your Personal Information for purposes of
transmitting it to another individual or entity, you must contact the source of
the information.

INDIVIDUAL PREFERENCES

At Availity, we respect your individual preferences, and we provide options to
express how much you wish to share with us and when and how you hear from us.

 * Communication Preferences:
   * You can unsubscribe by clicking the unsubscribe link at the bottom of any
     of our electronic communications.
   * If you no longer wish to receive marketing-related emails you may opt-out
     by sending a request to us, following the instructions in the Updating
     Communication Preferences section below.
   * Note: if you choose to opt out of marketing related emails, we will
     continue to send communication that is strictly necessary for the use of
     our sites and services.
 * Cookies & Similar Technologies:
   * For information on choices related to Cookies & Similar Technologies, see
     the Use of Cookies & Similar Technologies section above.
   * B2B Site Cookie Opt-Out: using one of the contact methods in the Contact Us
     section below, a request can be submitted to request a limitation on the
     type of cookies you desire. The following information is required from you
     to process your request:
     * Full name, aliases, or other names used
     * Current address
     * Telephone number and contact information so we may contact you if
       necessary
     * Any additional identifying information that would help us verify your
       identity
     * The type of request that you wish us to comply with (i.e., B2B Site
       Cookie Opt-Out, Cookie Type, etc.)




OTHER NOTICES

EXTERNAL SITES AND SERVICES

The appearance of external links to third-party or partner websites (“External
Sites”) on the Site are being provided as a convenience only. A link to the
External Site does not constitute an endorsement of the products, services, or
opinions of use and we bear no responsibility for the accuracy, legality, or
content of the linked External Site beyond the initial link. We do not control
(or review, approve, monitor, or endorse) the External Site, nor do we make any
representations or warranties with respect to External Sites. You may be subject
to the External Site’s privacy policy and other terms and conditions when you
leave our Site. We are not responsible or liable to you or to any party for any
content, including advertising and products/services, made available from
External Sites.

Any access to External Sites is at your own risk. You acknowledge and agree that
we will not liable, either directly or indirectly, for any damage or loss caused
by or in connection with use of or reliance on any such External Sites.

USER LOCATIONS

Our Sites are intended to be used only by users located within the continental
United States, Guam, Alaska, and Hawaii. We do not intentionally monitor,
profile, target, or offer our products and services to citizens of, and located
in, the European Union.

CHILDREN UNDER THE AGE OF 13

Our Sites are intended for use by individuals over the age of 18, and we do not
direct or target children under the age of 13 for the collection of information.

We may lawfully acquire PHI from minors under the age of 18 as dependents on
their parent, guardian, or subscriber health insurance plans. The PHI has been
lawfully procured and is transmitted as prescribed in the agreements between the
parties of that transaction. If this information is gathered without our
knowledge, we will immediately delete and remove this information once
discovered pursuant to applicable law.

UPDATES TO PRIVACY POLICY

This Privacy Policy is reviewed annually, or more frequently as the need may
arise. We may update or change this Privacy Policy at any time as we deem
necessary to reflect changes in our business practices, laws, regulations, or
the industry. When we make changes to this Privacy Policy, we include the date
of the update at the beginning of this Policy. If, at any time, you disagree
with the Privacy Policy, you should discontinue your use of our Sites.

Updating Communication Preferences: if you no longer wish to receive
marketing-related emails you may opt-out by sending a request to us using one of
the contact methods listed below in the Contact Us section below (email or
mail). The following information is required from you to process your
Communication Preferences request:

 1. Full name, aliases, or other names used
 2. Current address
 3. Telephone number and contact information so we may contact you if necessary
 4. Any additional identifying information that would help us verify your
    identity
 5. The type of request that you wish us to comply with (i.e., marketing
    opt-out)

Submitting a Privacy Rights Request: using one of the contact methods in the
Contact Us section below, a request can be submitted to access, change, delete,
restrict, or confirm the use of Personal Information that has previously been
provided to us. The following information is required from you to process your
Privacy Rights Request:

 1.  Full name, aliases, or other names used
 2.  Current address
 3.  Telephone number and contact information so we may contact you if necessary
 4.  Any additional identifying information that would help us verify your
     identity
 5.  The type of request that you wish us to comply with (i.e., access, change,
     delete, restrict, or confirm use)
 6.  The specific system of records, or a clear description of the record(s)
     including date range, subject matter, contacts, or persons involved, place
     records were created, applicable system of records, and other pertinent
     details. The description should be specific enough to help us locate the
     information you are seeking.
 7.  The applicable Site
 8.  A notarized statement or statement of perjury (see example Statement of
     Perjury below)
 9.  Your signature
 10. Date of signature

Statement of Perjury: I declare under penalty of perjury under the laws of the
United States of America that the foregoing is true and correct, and that I am
the person named above and requesting access to my records, or records that I am
entitled to request as the parent of a minor or the legal guardian of an
incompetent, and I understand that any falsification of this statement is
punishable under the provisions of 18 U.S.C. § 1001 by a fine, imprisonment of
not more than five years, or both, and that requesting or obtaining any
record(s) under false pretenses is punishable under the provisions of 5 U.S.C. §
552a(i)(3) by a fine of not more than $5,000.

VOLUNTARY DISCLOSURE

You may be asked to provide us with Personal Information when you contact us.




CONTACT US

Questions or Feedback: If you have any questions about this Privacy Policy or
our Site and its operations, please contact us at PrivacyOffice@availity.com or
via mail at:

Availity, LLC
Compliance & Privacy Program
5555 Gate Parkway, Ste 110
Jacksonville, FL 32256

 * Regulatory Compliance
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 * Supplier Code of Conduct
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 * © Copyright 2024 Availity, LLC. All rights reserved.
 * Privacy Policy
 * Terms of Use

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 * 

Availity is the place where healthcare finds the answers needed to shift focus
back to patient care. By solving the communication challenges between healthcare
stakeholders, Availity creates a richer, more transparent exchange of
information among health plans, providers, and technology partners. As the
nation’s largest health information network, Availity facilitates over 13
billion clinical, administrative, and financial transactions annually. The
company’s suite of dynamic products, built on a powerful, intelligent platform,
enables real-time collaboration for success in a competitive, value-based care
environment.

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COOKIE CONSENT & PREFERENCES

This Site uses Cookies to collect certain information related to your use of our
Site, which may include Personal Information. Cookies enable our Site to
recognize you or your computer when you return to our Site. We may utilize third
parties to send and manage Cookies. If we have detected an opt-out preference
signal, then it will be honored. Further information is available in the
Availity Privacy Policy.
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PREFERENCE CENTER

We may use Cookies to collect certain information related to your use of our
Site, which may include Personal Information. “Cookies” are small data files
that we send to your computer when you visit our Site that help us customize
your visit to our Site based on your preferences. Cookies enable our Site to
recognize you or your computer when you return to our Site. We may utilize third
parties to send and manage Cookies. You may choose not to allow certain types of
cookies, which may impact your experience of the Site and the services we are
able to offer. Click on the different category headings to find out more and
change default settings according to your preference. You cannot opt-out of our
Strictly Necessary Cookies as they are deployed in order to ensure the proper
functioning of our Site (such as prompting the cookie banner and remembering
your settings, to log into your account, to redirect you when you log out,
etc.). Availity.com and apps.availity.com are maintained separately and require
consent on both sites. For more information about cookies, privacy rights, and
the specific notice for California residents see the:
Availity Privacy Policy
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for our Site to function and cannot be switched off
in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block
or alert you about these cookies, but then some parts of the Site may not
function. These cookies do not store any personally identifiable information.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies by opting out, we will not know when you have visited
our site, and will not be able to monitor its performance. By default, this
category is opt-in, by using the toggle you are providing an opt-out.

SHARE OR SALE OF PERSONAL DATA

Share or Sale of Personal Data

Availity may sell and/or share (as defined in Section 1798.140 (t) of the CCPA
(CPRA)) Personal Information or process Personal Information for targeted
advertising purposes (as those terms are defined under the California Consumer
Privacy Act as amended by the California Privacy Rights Act “CCPA”). To exercise
your rights, you may opt-in to the sale and/or sharing of your Personal
Information or opt-out of the use of your Personal Information for targeted
advertising (if those rights are afforded to you under U.S. State law) by using
the applicable toggle switch. If you opt-out, we will not be able to offer you
personalized ads and will not provide your personal information to any third
parties. If you have enabled privacy controls on your browser (such as a
plugin), we must take that as a valid request to opt-out. Therefore, we would
not be able to track your activity through the web. This may affect our ability
to personalize ads according to your preferences.

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