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Leadership · 5 min read


HOW TO DELEGATE WORK EFFECTIVELY ACROSS PROFESSIONAL SERVICES TEAMS

By Jeremy McAbee, June 18, 2021


As you and your professional services team take on more clients and projects,
you’ll need more resources to keep up with demand. It’s the natural order of
growing a business. That’s why knowing how to delegate work is such an important
part of long term success; without delegation, you will quickly find yourself
overloaded, over-stressed, and ultimately burnt out. 

But first off, let's examine what is professional services? Simply put,
professional services can refer to any product or service that a vendor or
agency sells to a customer for them to better manage their business. 

Understanding how to manage a team remotely and delegate tasks does more than
just free up your time to focus on the bigger picture. Proper delegation also
empowers your employees, builds trust and rapport, and prepares junior team
members to take on more responsibility and eventually move into leadership
roles. That’s not to say that delegation always comes easy, though. Read on to
learn how to delegate tasks effectively, including some tips and tactics that
will help make delegating easier and more effective for you and your
professional services teams!






HOW TO IMPROVE DELEGATION SKILLS

Before diving into the specifics of how to delegate effectively, it’s important
to understand why some managers struggle with delegation in order to think more
critically about how to improve delegation skills. 

The truth is that delegating tasks can be challenging for a number of reasons.
Here are a few common ones:

 * Letting go of control can be tough.
   
   Releasing the reins isn’t always easy, especially if you started out as a
   small team and handled the majority of the day-to-day tasks. It can be
   difficult to start letting go of those tasks and entrusting them to others.
   But, there comes a point where you have to do just that in order for the
   organization to grow and scale. 
   
   Remember, the employees on your team were hired for a reason. They want to
   succeed and do good work just as much as you do — but they can only do that
   when you start trusting them to.
 * Thinking you can get it done faster, better — or both.
   
   While this may be true at first, it’s short-sighted thinking that will only
   serve to impede the development of individual employees and the company as a
   whole. Keep in mind that you were in the same position once upon a time, and
   if you can learn how to complete a certain task quickly and accurately, one
   of your newer team members can, too.
 * Thinking that delegating means you’re avoiding work. 
   
   Although this fallacy is often rooted in a strong work ethic, it’s a fallacy
   nonetheless. Delegating work is not only essential for balancing workloads
   and achieving more in less time, but it also provides opportunities for
   employees to learn, grow, and ultimately contribute more to the success of
   the organization.


HOW TO DELEGATE TASKS ACROSS TEAMS

Let’s now look at some specifics of how to delegate tasks effectively among your
professional service employees and teams. 

 * Don’t delegate at random.
   
   In order to delegate work effectively, it’s critical to assign the right
   tasks to the right team or team member. As a manager, you need to understand
   your employees’ and your teams’ strengths and weaknesses, as well as their
   preferences. This way, you’ll set everyone up for greater success. 
 * Be clear on why you’re delegating this task to this team or employee. 
   
   Another important part of leadership is identifying strengths in others that
   they may not yet see in themselves. When delegating a certain task to an
   employee or team for the first time, it’s helpful to explain exactly why you
   chose them in particular and express your confidence in their ability to
   execute it successfully. 
 * Give clear guidance, provide resources, and offer support.
   
   Delegation does not mean simply handing off a task and calling it a day. As a
   manager, you need to provide clear instructions, helpful resources, and
   ongoing support should the team or employee run into obstacles. 
 * Delegate all the way.
   
   Along with the responsibility, you also need to delegate the authority needed
   to complete the task or project to standard. Often, employees simply don’t
   feel empowered to make necessary decisions in the course of a task or
   project. Avoid this by making sure the team and its individuals understand
   the types of questions or decisions that may arise and letting them know that
   they have the authority to answer those questions or make those decisions.
   
   If you or any of your team members are nervous that they may overstep their
   bounds, you can spell out what kinds of decisions or questions would need to
   be elevated. 
 * Review, verify, and offer feedback.
   
   Of course, just because you delegated a task does not mean that you are off
   the hook for the finished product. Nothing erodes trust quicker than
   delegating something out and then blaming the employee or the team when it
   goes awry. That’s why it’s critical that you review all delegated work,
   ensure that it meets the criteria for completion, and offer positive and
   constructive feedback.


HOW TO DELEGATE WORK WITH WRIKE

Of course, delegating work is much easier when you have a task management system
to help you keep track of multiple projects and tasks. Wrike’s powerful task
management capabilities allow you to assign tasks with ease, monitor employee
progress, and provide support and feedback as needed. 

Ready to see how much simpler delegating work can be with Wrike? Start a free
two-week trial today!


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