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LEGISLATIVE IMPLEMENTATION ASSOCIATE/ IMPLEMENTATION ASSOCIATE (REMOTE)

Client
Our client
Remote

Posted 16 days ago
50+ Applicants
Apply

Preferred skills
Customer Success
Customer Support Services
Regulatory
Preferred industry experience
Travel & Leisure


JOB DESCRIPTION

Founded in 2008, our Customer represents a global travel community that offers
magical end-to-end trips, including where you stay, what you do, and the people
you meet. They exist to create a world where anyone can belong anywhere,
providing healthy travel that is local, authentic, diverse, inclusive, and
sustainable. Their website and app uniquely leverage technology to economically
empower millions of people around the world to unlock and monetize their spaces,
passions, and talents to become hospitality entrepreneurs.

We are seeking a Legislative Implementation Associate on a contract basis to
support our Customer's business needs. The Legislation Implementation Associate
Role will sit within the Policy Products team. The role is responsible for the
implementation of regulatory compliance products related to Short Term Rental
regulations, and to provide ongoing support to governments using those products.
This role is 100% remote.

What You’ll Do:

 * Be an expert on regulatory products and be able to explain those products to
   cross-functional teams as well as external stakeholders
 * Manage internal intake process when a new regulatory product; including
   gathering and inputting necessary information from a government to build the
   product and working with the engineering and operations teams to project
   manage the implementation on behalf of the Policy team
 * Deploy a suite of non-technical solutions including responsible hosting pages
   and customer service talking points after laws are passed
 * Onboarding government staffers into the suite of products built for their
   jurisdictions. This could include developing a webinar or conducting live
   training
 * Be the point of contact for government users after they are onboarded to help
   with any questions they might have. Some of these questions might be able to
   be answered with quick off-the-shelf responses, others will require custom
   replies based on internal cross-functional collaboration

Must Haves:

 * 3+ years of relevant experience (Code enforcement, regulatory compliance,
   account management, software sales, and implementation, customer success, or
   similar fields)
 * Ability to work independently as well as a team player in a cross-functional
   work environment while producing the highest caliber work product in a timely
   manner
 * Experience thriving in a fast-paced environment
 * Ability to manage multiple projects simultaneously and to prioritize work
   dealing with multiple stakeholders with competing interests
 * Passion for working with clients and providing a high level of customer
   service
 * Commitment to modeling inclusive behavior
 * Familiarity with digital marketing and communication tools and metrics of
   importance
 * Experience with Salesforce, Asana, and Jira is a plus

Education:

 * Bachelor's Degree or equivalent experience

Hours & Location:

 * M-F, 40 hours/week. This role will be 100% remote.

Perks are available through our 3rd Party Employer of Record (Available upon
completion of the waiting period for eligible engage Health Benefits: Medical,
Dental, Vision, 401k, FSA, Commuter Benefit Program

Please note: In order to create a safe, productive work environment, our client
is requiring all contractors who plan to be onsite to be fully vaccinated
according to the CDC guidelines. Prior to coming into our offices, contractors
will be required to attest that they are fully vaccinated.



All applicants applying for U.S. job openings must be legally authorized to work
in the United States and are required to have U.S. residency at the time of
application.

Apply
$33.57 - $37.86/hour


Exact compensation may vary based on skills, experience, and location.

Start Date
August 2023
End Date
August 2024

Flex Factors
Classification Contract (W2)
Schedule 40 hours / week
Work Remote Yes (100%)
Travel No

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