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 * PRODUCTS
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   The SolarWinds Platform is the industry’s only unified monitoring,
   observability, and service management platform. It’s the foundation for a new
   generation of SolarWinds observability solutions and provides the
   architecture on how we solve observability challenges for our customers.
   
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   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
   for all.
   
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   Network management tools, from configuration and traffic intelligence to
   performance monitoring and topology mapping, to readily see, understand, and
   resolve issues. An integrated, multi-vendor approach that’s easy to use,
   extend, and scale to keep distributed networks optimized.
   
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   Comprehensive server and application management that’s simple, interoperable,
   and customizable from systems, IPs, and VMs to containers and services.
   Optimize resource usage and reduce MTTR with powerful monitoring, discovery,
   dependency mapping, alerting, reporting, and capacity planning.
   
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   Bundles
   
    * Systems Management Bundle
    * Server Performance & Configuration Bundle
    * Log and Systems Performance Pack
   
    * Application Performance Optimization Pack
    * IT Operations Manager
    * Web Application Monitoring & Performance Pack
   
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   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
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   Go from reactive to proactive.
   
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   Monitor, analyze, diagnose, and optimize database performance and data ops
   that drive your business-critical applications. Unify on-premises and cloud
   database visibility, control, and management with streamlined monitoring,
   mapping, data lineage, data integration, and tuning across multiple vendors.
   
   Products
   
    * Database Performance Analyzer
      Monitoring and optimizing multiple DBMS platforms has never been simpler
    * SQL Sentry
      Monitor, diagnose, and optimize SQL Server and Azure SQL
    * Database Performance Monitor
      Database performance monitoring and optimization for traditional,
      open-source, and cloud-native databases
    * Task Factory
      Save time managing tedious data warehousing ELT/ETL tasks
    * Database Insights for SQL Server
      Have complete monitoring and tuning control over your Microsoft SQL Server
      environment
   
   View All Database Management Products
   Monitor your cloud-native Azure SQL databases with a cloud-native monitoring
   solution.
   
   Azure SQL performance monitoring simplified.
   
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   Modernize your service desk with intelligent and automated ticketing, asset,
   configuration, and service-level agreement (SLA) management; a knowledge
   base; and a self-service portal with secure remote assistance. SolarWinds
   offers an easy-to-use IT service management (ITSM) platform designed to meet
   your service management needs to maximize productivity while adhering to ITIL
   best practices.
   
   Products
   
    * Service Desk
      Cloud-based and artificial intelligence (AI)-powered ITSM platform
      offering employee service management and IT asset management (ITAM)
      capabilities—including asset discovery and incident, problem, release, and
      change management—supported by a configuration management database (CMDB)
      and built to integrate with the SolarWinds® observability solutions.
    * Web Help Desk
      On-premises ITSM software designed to centralize and simplify IT help desk
      processes, from service request creation to resolution. Incorporates ITAM
      and asset discovery capabilities to streamline and automate ticket
      management.
    * Dameware Remote Everywhere
      Cloud-Based Remote Support Software with advanced encryption and MFA.
      Integrates with SolarWinds Service Desk
    * Dameware Remote Support
      On-Premises Remote Support Software with FIPS 140-2 encryption standards.
      Integrates with SolarWinds Web Help Desk
    * Dameware Mini Remote Control
      Basic On-Premises Remote Support software
   
   View All IT Service Management Products
   
   Ensure user experience with unified performance monitoring, tracing, and
   metrics across applications, clouds, and SaaS. Robust solutions offering rich
   visualization, synthetic and real user monitoring (RUM), and extensive log
   management, alerting, and analytics to expedite troubleshooting and
   reporting.
   
   Products
   
    * SolarWinds Observability
      Deliver unified and comprehensive visibility for cloud-native, custom web
      applications to help ensure optimal service levels and user satisfaction
      with key business services
    * AppOptics
      SaaS-based infrastructure and application performance monitoring, tracing,
      and custom metrics for hybrid and cloud-custom applications.
    * Server & Application Monitor
      Infrastructure and application performance monitoring for commercial
      off-the-shelf and SaaS applications; built on the SolarWinds® Orion®
      platform.
    * Loggly
      Fast and powerful hosted aggregation, analytics and visualization of
      terabytes of machine data across hybrid applications, cloud applications,
      and infrastructure.
    * Log Analyzer
      Monitoring and visualization of machine data from applications and
      infrastructure inside the firewall, extending the SolarWinds® Orion®
      platform.
    * Papertrail
      Real-time live tailing, searching, and troubleshooting for cloud
      applications and environments.
    * Pingdom
      Real user, and synthetic monitoring of web applications from outside the
      firewall.
   
   View All Application Management Products
   SolarWinds Observability. Comprehensive observability. Maximum flexibility.
   Easy to use.
   
   A unified platform offering with discrete capabilities so you can scale
   seamlessly as your needs grow.
   
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   Reduce attack surface, manage access, and improve compliance with IT security
   solutions designed for accelerated time-to-value ranging from security event
   management, access rights management, identity monitoring, server
   configuration monitoring and patching, and secure gateway and file transfer.
   
   Products
   
    * Access Rights Manager
    * Security Event Manager
    * Server Configuration Monitor
    * Patch Manager
    * Identity Monitor
   
    * Serv-U Managed File Transfer
    * Serv-U Secured FTP
    * Serv-U Gateway
   
   View All IT Security Products
   Help Reduce Insider Threat Risks with SolarWinds® Access Rights Manager
   
   Manage and Audit Access Rights across your Infrastructure.
   
   Learn More
   
 * Solutions
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   Use Case
   
    * Hybrid Cloud Observability
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    * Database Management
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    * Remote Monitoring
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    * Secure Remote Access
   
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   SolarWinds Hybrid Cloud Observability. Value, integration, and productivity
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   Go from reactive to proactive.
   
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   Industry
   
    * Small Business
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   Be the first to know when your public or private applications are down, slow,
   or unresponsive.
   
   End user monitoring, hybrid, and simplified.
   
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   Connect with more than 180,000+ community members. Get help, be heard by us
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   Orange Matter
   
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   industry voices and well-known tech leaders.
   
    * View Orange Matter
   
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 * PRODUCTS
   * OBSERVABILITY
     * SolarWinds Observability
     * Hybrid Cloud Observability
   * Network Management
     * Network Performance Monitor
     * NetFlow Traffic Analyzer
     * Network Configuration Manager
     * IP Address Manager
     * User Device Tracker
     * VoIP & Network Quality Manager
     * Network Automation Manager
     * Log Analyzer
     * Network Topology Mapper
     * Engineer's Toolset
     * Kiwi CatTools
     * Kiwi Syslog Server
     * Network Bandwidth Analyzer Pack
     * Log and Network Performance Pack
     * IP Control Bundle
   * Systems Management
     * Server & Application Monitor
     * Virtualization Manager
     * Storage Resource Monitor
     * Serv-U Managed File Transfer
     * Serv-U Secured FTP
     * Server Configuration Monitor
     * Log Analyzer
     * Access Rights Manager
     * AppOptics
     * Web Performance Monitor
     * Systems Management Bundle
     * Server Performance & Configuration Bundle
     * Log and Systems Performance Pack
     * Application Performance Optimization Pack
     * IT Operations Manager
     * Web Application Monitoring & Performance Pack
   * Database Management
     * Database Performance Analyzer
     * SQL Sentry
     * Database Performance Monitor
     * Task Factory
     * Database Insights for SQL Server
   * IT Service Management
     * Service Desk
     * Web Help Desk
     * Dameware Remote Everywhere
     * Dameware Remote Support
     * Dameware Mini Remote Control
   * Application Management
     * SolarWinds Observability
     * AppOptics
     * Server & Application Monitor
     * Loggly
     * Log Analyzer
     * Papertrail
     * Pingdom
   * IT Security
     * Access Rights Manager
     * Security Event Manager
     * Server Configuration Monitor
     * Patch Manager
     * Identity Monitor
     * Serv-U Managed File Transfer
     * Serv-U Secured FTP
     * Serv-U Gateway
 * Solutions
   * BY NEED
     * Hybrid Cloud Observability
     * SolarWinds Observability
     * Database Management
     * Application Performance Management
     * SolarWinds Orion Platform
     * Network Management
     * IT Asset Management
     * IT Security
     * IT Operations Management
     * IT Help Desk
     * Remote Monitoring
     * Infrastructure
     * IT Service Management
     * IT Automation
     * Compliance
     * Remote Infrastructure Management
     * Hybrid Systems Monitoring
     * Secure Remote Access
   * BY INDUSTRY
     * Small Business
     * Enterprise
     * Education
     * Public Sector
   * BY TECHNOLOGY
     * Azure
     * Active Directory
     * Cisco
     * Office 365
     * MySQL
     * SQL Diagnostic
 * Support
   * Renew Maintenance
     * Renew Maintenance
     * Learn about Auto-Renewal
   * Access the Success Center
     * Access the Success Center
     * Onboarding/Deployment Services
     * Premium Support Offerings
   * Technical Support
     * Americas: +1-512-682-9300
     * EMEA: +353 21 5002900
     * APAC: +65 6593 7600
     * Submit a Ticket
     * Supported Versions
     * End of Life Policy
     * End of Life Policy for SaaS Products
   * Training & Certification
     * SolarWinds Academy
     * SolarWinds Certified Professional
   * Customer Portal
     * Access the Customer Portal
 * Community
   * THWACK
     * View THWACK
   * Orange Matter
     * View Orange Matter
   * LogicalRead Blog
     * View LogicalRead Blog
   * Secure by Design Resource Center
     * View Resources
 * FREE TRIALS
 * Contact Sales
 * Online Quote
 * View All Products View Free Tools





SOLARWINDS SECURITY STATEMENT

This Security Statement is aimed at providing you with more information about
our security infrastructure and practices. Our privacy policy contains more
information on how we handle data that we collect.

Information Security Policy

SolarWinds maintains a written Information Security policy that defines
employee’s responsibilities and acceptable use of information system resources.
The organization receives signed acknowledgement from users indicating that they
have read, understand, and agree to abide by the rules of behavior, before
providing authorized access to SolarWinds information systems. This policy is
periodically reviewed and updated as necessary.

Our security policies cover a wide array of security related topics ranging from
general standards with which every employee must comply, such as account, data,
and physical security, to more specialized security standards covering internal
applications and information systems.

Organizational Security

Information security roles and responsibilities are defined within the
organization. The security team focuses on information security, global security
auditing and compliance, as well as defining the security controls for
protection of SolarWinds’ hardware infrastructure.
The security team receives information system security notifications on a
regular basis and distributes security alert and advisory information to the
organization on a routine basis after assessing the risk and impact as
appropriate.

SolarWinds follows the NIST Cybersecurity Framework with layered security
controls to help identify, prevent, detect, and respond to security incidents.
The information security manager is also responsible for tracking incidents,
vulnerability assessments, threat mitigation, and risk management.

Asset Management

SolarWinds’ data and information system assets are comprised of customer and
end-user assets as well as corporate assets. These asset types are managed under
our security policies and procedures. SolarWinds authorized personnel who handle
these assets are required to comply with the procedures and guidelines defined
by SolarWinds security policies.

Personnel Security

SolarWinds employees are required to conduct themselves in a manner consistent
with the company’s guidelines, including those regarding confidentiality,
business ethics, appropriate usage, and professional standards. All newly hired
employees are required to sign confidentiality agreements and to acknowledge the
SolarWinds code of conduct policy. The code outlines the company’s expectation
that every employee will conduct business lawfully, ethically, with integrity,
and with respect for each other and the company’s users, partners, and
competitors. Processes and procedures are in place to address employees who are
on-boarded and off-boarded from the company.

Employees are provided with security training as part of new hire orientation.
In addition, each SolarWinds employee is required to read, understand, and take
a training course on the company’s code of conduct.

Physical and Environmental Security

SolarWinds has policies, procedures, and infrastructure to handle both physical
security of its data centers as well as the environment from which the data
centers operate.

Our information systems and infrastructure are hosted in world-class data
centers that are geographically dispersed to provide high availability and
redundancy to SolarWinds and its customers. The standard physical security
controls implemented at each data center include electronic card access control
systems, fire alarm and suppression systems, interior and exterior cameras, and
security guards. Physical access is centrally managed and strictly controlled by
data center personnel. All visitors and contractors are required to present
identification, are required to log in, and be escorted by authorized staff
through the data center.

Access to areas where systems, or system components, are installed or stored are
segregated from general office and public areas. The cameras and alarms for each
of these areas are centrally monitored 24x7 for suspicious activity, and the
facilities are routinely patrolled by security guards. Servers have redundant
internal and external power supplies. Data centers have backup power supplies,
and can draw power from diesel generators and backup batteries. These data
centers have completed a Service Organization Controls (SOC) 2 Type II audit and
are SSAE16 accredited.

Operational Security

Change Management

SolarWinds maintains a change management process to ensure that all changes made
to the production environment are applied in a deliberate manner. Changes to
information systems, network devices, and other system components, and physical
and environment changes are monitored and controlled through a formal change
control process. Changes are reviewed, approved, tested and monitored
post-implementation to ensure that the expected changes are operating as
intended.

Supplier and Vendor Relationships

SolarWinds likes to partner with suppliers and vendors that operate with the
same or similar values around lawfulness, ethics, and integrity that SolarWinds
does. As part of its review process, we screen our suppliers and vendors and
bind them to appropriate confidentiality and security obligations, especially if
they manage customer data.

SolarWinds does not give our suppliers or vendors direct access to
network/equipment management responsibility. Our procurement department may
perform audits from time to time on SolarWinds suppliers and vendors in an
effort to ensure the confidentiality, integrity, and availability of data that
our third party suppliers or vendors may handle.

Auditing and Logging

We maintain audit logs on systems. These logs provide an account of which
personnel have accessed which systems. Access to our auditing and logging tool
is controlled by limiting access to authorized individuals. Security events are
logged, monitored, and addressed by trained security team members. Network
components, workstations, applications and any monitoring tools are enabled to
monitor user activity. Organizational responsibilities for responding to events
are defined. Security events that record critical system configuration changes
and administrators are alerted at the time of change. Retention schedules for
the various logs are defined in our security control guidelines.

Antivirus and Malware Protection

Antivirus and malicious code protection is centrally managed and configured to
retrieve the updated signatures and definitions available. Malicious code
protection policies automatically apply updates to these protection mechanisms.
Anti-virus tools are configured to run scans, virus detection, real-time file
write activity and signature file updates. Laptop and remote users are covered
under virus protection. Procedures to detect and remove unauthorized or
unsupported (e.g. freeware) applications are documented.

System Backups

SolarWinds has backup standards and guidelines and associated procedures for
performing backup and restoration of data in a scheduled and timely manner.
Controls are established to help safeguard backed up data (onsite and off-site).
We also work to ensure that customer data is securely transferred or transported
to and from backup locations. Periodic tests are conducted to test whether data
can be safely recovered from backup devices.

Network Security

Our infrastructure servers reside behind high-availability firewalls and are
monitored for the detection and prevention of various network security threats.
Firewalls are utilized to help restrict access to systems from external networks
and between systems internally. By default, all access is denied and only
explicitly allowed ports and protocols are allowed based on business need.

SolarWinds maintains separate development and production environments. Our next
generation firewalls (NGFWs) provide adequate network segmentation through the
establishment of security zones that control the flow of network traffic. These
traffic flows are defined by strict firewall security policies.

Automated tools are deployed within the network to support near-real-time
analysis of events to support of detection of system-level attacks. Next
generation firewalls deployed within the data center as well as remote office
sites monitor outbound communications for unusual or unauthorized activities,
which may be an indicator of the presence of malware (e.g., malicious code,
spyware, adware).

Data Protection

SolarWinds continually works to develop products that support the latest
recommended secure cipher suites and protocols to encrypt traffic while in
transit. We monitor the changing cryptographic landscape closely and work to
upgrade our products to respond to new cryptographic weaknesses as they are
discovered and implement best practices as they evolve. For encryption in
transit, we do this while also balancing the need for compatibility for older
clients.

Vulnerability Management

Security assessments are done to identify vulnerabilities and to determine the
effectiveness of the patch management program. Each vulnerability is reviewed to
determine if it is applicable, ranked based on risk, and assigned to the
appropriate team for remediation.

Patch Management

SolarWinds strives to apply the latest security patches and updates to operating
systems, applications, and network infrastructure to mitigate exposure to
vulnerabilities. Patch management processes are in place to implement security
patch updates as they are released by vendors. Patches are tested prior to being
deployed into production.

Secure Network Connections

HTTPS encryption is configured for customer web application access. This helps
to ensure that user data in transit is safe, secure, and available only to
intended recipients. The level of encryption is negotiated to either SSL or TLS
encryption and is dependent on what the web browser can support.

Access Controls

Role Based Access

Role based access controls are implemented for access to information systems.
Processes and procedures are in place to address employees who are voluntarily
or involuntarily terminated. Access controls to sensitive data in our databases,
systems, and environments are set on a need-to-know / least privilege necessary
basis. Access control lists define the behavior of any user within our
information systems, and security policies limit them to authorized behaviors.

Authentication and Authorization

We require that authorized users be provisioned with unique account IDs. Our
password policy covers all applicable information systems, applications, and
databases. Our password best practices enforce the use of complex passwords that
include both alpha and numeric characters, which are deployed to protect against
unauthorized use of passwords. Passwords are individually salted and hashed.

SolarWinds employees are granted a limited set of default permissions to access
company resources, such as their email, and the corporate intranet. Employees
are granted access to certain additional resources based on their specific job
function. Requests for additional access follow a formal process that involves a
request and an approval from a data or system owner, manager, or other
executives, as defined by our security guidelines. Approvals are managed by
workflow tools that maintain audit records of changes.

Software Development Lifecycle

We follow a defined methodology for developing secure software that is designed
to increase the resiliency and trustworthiness of our products. Our products are
deployed on an iterative, rapid release development lifecycle. Security and
security testing are implemented throughout the entire software development
methodology. Quality Assurance is involved at each phase of the lifecycle and
security best practices are a mandated aspect of all development activities.

Our secure development lifecycle follows standard security practices including
vulnerability testing, regression testing, penetration testing, and product
security assessments. The SolarWinds architecture teams review our development
methodology regularly to incorporate evolving security awareness, industry
practices and to measure its effectiveness.

Incident Management

SolarWinds has a formalized incident response plan (Incident Response Plan) and
associated procedures in case of an information security incident. The Incident
Response Plan defines the responsibilities of key personnel and identifies
processes and procedures for notification. Incident response personnel are
trained, and execution of the incident response plan is tested periodically.

An incident response team is responsible for providing an incident handling
capability for security incidents that includes preparation, detection and
analysis, containment, eradication, and recovery.

Business Continuity and Disaster Recovery

To minimize service interruption due to hardware failure, natural disaster, or
other catastrophe, we implement a disaster recovery program at all our data
center locations. This program includes multiple components to minimize the risk
of any single point of failure. Application data is replicated to multiple
systems within the data center and, in some cases, replicated to secondary or
backup data centers that are geographically dispersed to provide adequate
redundancy and high availability. High-speed connections between our data
centers help to support swift failover.

Data Protection

We apply a common set of personal data management principles to customer data
that we may process, handle, and store. We protect personal data using
appropriate physical, technical, and organizational security measures.

We give additional attention and care to sensitive personal data and respect
local laws and customs, where applicable.

SolarWinds only processes personal information in a way that is compatible with
and relevant for the purpose for which it was collected or authorized in
accordance with our privacy policy. We take all reasonable steps to protect
information we receive from our users from loss, misuse or unauthorized access,
disclosure, alteration and/or destruction.

We’re Geekbuilt.®

Developed by network and systems engineers who know what it takes to manage
today's dynamic IT environments, SolarWinds has a deep connection to the IT
community.

The result? IT management products that are effective, accessible, and easy to
use.

 * 
 * 
 * 
 * 

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© 2023 SolarWinds Worldwide, LLC. All rights reserved.
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