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Tips to protect your digital banking account.
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Dear valued client,

In view of the recent SMS phishing and bogus call attacks, we would like to
provide a few important security tips to protect you and your loved ones from
cybercrimes.




How can you identify phishing SMS?

Cybercriminals would send you SMS with malicious links that lead you to fake
websites or malicious software to steal your personal information.

Remember, we would never send you SMS asking you to:

 1. Provide credentials (e.g. digital banking username and password)
 2. Provide one-time password (OTP)
 3. Download the banking app via a hyperlink
 4. Reveal your personal information to receive any prize or reward


Four security tips to safeguard yourself




Only access our services via official channels – Our official domains include ,
and . Beware of lookalike domains (e.g. ).





Keep your contact details updated – Ensure your registered contact details (e.g.
phone number, email address) with us are up-to-date to receive latest updates on
cybercrimes.





Think before you read – Be extra vigilant for purported SMS from the Bank. Also,
please opt in for in-app push notifications in SC Mobile to get notified via a
secured channel, as many of our notifications* have been migrated to in-app push
notifications.





Authenticate before you act – Whenever you are in doubt about either the sender
or the message, contact us at 2888 8868 immediately.





Watch out for bogus calls purportedly from e-commerce sites

Beware of bogus calls purportedly from e-commerce sites. Never disclose your
credit or debit card details, including credit or debit card number, expiry
date, CVV or one-time passwords (OTPs) to suspicious callers. Please note that
legitimate e-commerce sites will never ask you to respond to an SMS to confirm
or cancel a bank transaction.

If in doubt, request the caller’s contact details. Then, verify the hotline
number(s) provided with the Bank before calling. If you suspect that you have
inadvertently disclosed any personal information after receiving a bogus phone
call, or calling a phoney bank hotline number, then please contact our staff at
2886-8868 (press 2-6-0) or report to the Police immediately.

Remember, we will neither request for your password or security information by
phone call, email or SMS., nor do we notify anyone of account irregularities
through pre-recorded voice messages. If you are suspicious, close the mobile app
or web browser and contact us at 2888 8868 immediately.


We value your feedback - Was this email useful?

 

 



Standard Chartered has been awarded the Best Retail Bank Hong Kong and the Best
Digital Bank Hong Kong in 2020 by The Asian Banker.

Remark:

* The following notifications have been migrated to push notifications in the SC
Mobile app: fund transfer, bill payment, cash withdrawal, POS purchase, inward
transfer via FPS, QR cash withdrawal instruction expired, cheque returned,
credit card payment due date, time deposit maturity, bank notice update,
investment market view and foreign exchange price alert.

The responses you provided will be collected on an anonymous basis, which will
be processed by us in confidence for the purposes of evaluating our products and
conducting related analysis. NO personal or confidential information will be
collected. Please be reminded NOT to disclose or input any personal or
confidential information.

Why type in website URLs into browser instead of clicking?
To safeguard your personal information against inappropriate use or unauthorised
access, genuine emails sent by Standard Chartered will never embed any hyperlink
directly to the online or mobile banking login page, or request you to provide
or confirm login details for online banking or personal information. We
understand that you are accustomed to clicking on links and logging in directly,
but typing our correct website address on the online browser address bar ensures
you are accessing the Standard Chartered website.

  Issued by Standard Chartered Bank (Hong Kong) Limited
由渣打銀行(香港)有限公司刊發


 * Please do not reply this e-mail.
 * For any enquiry on our products and services, please go to to send in your
   enquiry so that we will reply to you.
   
   Standard Chartered Bank (Hong Kong) Limited
   32nd Floor, 4-4A Des Voeux Road, Central, Hong Kong.
   General Enquiry: (852) 2886-8868
   
   
 * 請不要回覆此電郵。
 * 如對本行的產品及服務有任何查詢，請到
   聯絡我們，我們會盡快回覆您。
   
   渣打銀行(香港)有限公司
   香港德輔道中4-4A號32樓
   一般查詢: (852) 2886-8868
   
   

This email and any attachments are confidential and may also be privileged. If
you are not the intended recipient, please delete all copies and notify the
sender immediately. You may wish to refer to the incorporation details of
Standard Chartered PLC, Standard Chartered Bank and their subsidiaries at .

Copyright © 2021 Standard Chartered Bank
© 2021 渣打銀行版權所有