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Augusta IT Internship 2024 Menu
 * Projects
 * About
 * Our Team












AUGUSTA IT INTERNSHIP 2024












PROJECTS





OUR INTERNSHIP LOCATION





ABOUT



We are a dedicated team with diverse backgrounds and a shared passion for
learning and applying Geographic Information System (GIS) technologies. During
our internship, guided by GIS specialist Michael Moller, we explored tools like
ArcGIS Pro and Google Earth Pro, conducting spatial analyses for projects such
as the Building Entrance Survey and Vacation Log Project. This hands-on
experience not only enhanced our technical proficiency in GIS applications but
also sharpened our ability to communicate complex spatial data effectively.

In addition to GIS, we immersed ourselves in Infrastructure and Communication
(INC) Administration, led by Khalif Ross, where we delved into tasks like
configuring Cisco Unified Communications Manager and managing data security
protocols. This exposure provided us with hands-on experience in network
administration and communication systems management, crucial for future roles in
IT infrastructure.

Furthermore, our time with the Client Support Specialist (CSS) team, led by Glen
Hall, equipped us with essential skills in computer hardware assembly,
troubleshooting, and operating system installation. This practical knowledge,
combined with our exposure to customer service dynamics, prepared us for
delivering effective IT support solutions in professional environments.

Our engagement with the Database Administration team, led by Hasan Shaik,
focused on mastering SQL Server management and database backup procedures. This
experience bolstered our technical proficiency in database administration and
collaborative problem-solving skills, laying a solid foundation for our future
careers in IT and database management.

Throughout our internship, we not only deepened our technical expertise but also
honed our collaborative and communication skills, ensuring that we are
well-prepared to contribute effectively to projects requiring GIS analysis, IT
infrastructure management, client support, and database administration.

Development Experience

During our 40-hour stint over 6 days with the Development team, led by Tenario
Powell, we focused on advancing existing technologies and creating new solutions
through research and innovation. Our activities centered on utilizing Visual
Studio for HTML, JavaScript, and CSS projects, adhering to industry best
practices with Bootstrap templates sourced from GitHub. This experience
significantly enhanced our technical proficiency in front-end development and
fostered a deeper understanding of software development methodologies.

Throughout our internship, we deepened our technical expertise and honed
collaborative and communication skills, ensuring readiness to contribute
effectively to projects requiring GIS analysis, IT infrastructure management,
client support, and database administration.


OUR TEAM

MADISON GRAVES

Intern
LINKEDIN

RALEIGH ROUNDTREE

Intern
LINKEDIN

EMMANUEL FAMINU

Intern
LINKEDIN

JESSICA BROWN

Intern
LINKEDIN

CHEVY SHEPPARD

Intern
LINKEDIN


INFRASTRUCTURE AND COMMUNICATION




WHAT IS INC ADMINISTRATION?

INC (Infrastructure and Communication) Administration involves managing both
physical and virtual components that support the communication needs of an
organization. This includes hardware and software management, network
administration, data management, telecommunication, and ensuring security and
compliance measures are in place.


TEAM LEAD

Our team lead during this internship was Khalif Ross, a seasoned professional
with extensive experience in communication management and network administration
at the City of Augusta.


DURATION ON THE TEAM

We were part of the INC Administration team for 20 hours over 3 days, focusing
specifically on database administration tasks.


ACTIVITIES AND RESPONSIBILITIES

   During our time with the INC Administration team, our activities included:

 * Phone System Configuration: Using Cisco Unified Communications Manager and
   unity, we configured new phones for deployment across various city locations.
   This involved locating each phone's MAC address, applying configurations
   using existing templates with customized settings, and ensuring seamless
   integration with the city's communication infrastructure.
 * On-Site Installation and Troubleshooting: We traveled to different sites
   within the city to install newly configured phones and troubleshoot any
   issues encountered during the deployment process, gaining practical
   experience in real-world network implementation.
 * Data Disposal and Security: We learned proper data disposal procedures by
   physically destroying outdated hard drives to prevent any potential exposure
   of sensitive city data.


PREVIOUS EXPERIENCE WITH INC

Before joining the team, our exposure to INC Administration was limited as many
of us were unfamiliar with the term and its responsibilities.


KEY TAKEAWAYS

   Our experience with the INC Administration team provided us with valuable
   insights and skills:

 * Technical Proficiency: We gained hands-on experience with Cisco Unified
   Communications Manager, enhancing our understanding of communication
   management systems and network backend processes.
 * Learning from Seasoned Professionals: Interacting with experienced
   professionals who have served the City of Augusta for over a decade allowed
   us to learn industry best practices and efficient methods for completing
   tasks.
 * Industry Standards: We learned and adhered to industry standards and
   protocols in communication and network administration, preparing us for
   future roles where such knowledge is crucial.

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CLIENT SUPPORT SPECIALIST




WHAT IS CSS?

The Client Support Specialist (CSS) department within IT is responsible for
delivering and supporting IT products and services within an organization. Their
primary objective is to ensure successful customer service experiences, which
can involve troubleshooting computer issues and providing technical support.


DURATION ON THE TEAM

We spent a total of 20 hours over 3 days working closely with the CSS team. This
intensive period allowed us to learn from specialists like Glen, Ladon, and
Will, gaining valuable insights into client support practices.


TEAM LEAD

Our team lead during this internship was Glen Hall, a seasoned professional with
extensive experience in client support and IT service delivery.


ACTIVITIES AND RESPONSIBILITIES

During our internship with the CSS department, we engaged in various hands-on
tasks:

 * Computer Assembly and Troubleshooting: We had the opportunity to disassemble
   and reassemble a computer, gaining insight into its components such as the
   hard drive, CPU (Central Processing Unit), motherboard, RAM, cooling fan, and
   more. This practical exercise not only deepened our understanding of computer
   hardware but also challenged us to troubleshoot and ensure proper
   functionality after reassembly.
 * Operating System Installation: Following the computer assembly, we installed
   the Windows operating system. This involved uploading the operating system
   from a CD onto the department's server, providing us with exposure to
   essential software installation procedures in a professional IT environment.


PREVIOUS EXPERIENCE WITH CSS

Prior to joining the CSS team, most of us had some surface-level experience in
customer service roles. However, our internship provided us with a comprehensive
introduction to the complexities of client support within an IT framework.


KEY TAKEAWAYS

Our experience with the CSS department was enlightening and impactful:

 * Technical Proficiency: We acquired practical skills in computer hardware
   assembly, troubleshooting, and operating system installation, which are
   fundamental in client support roles.
 * Customer Service Skills: Working directly with real-world clients and solving
   their IT issues broadened our understanding of customer service dynamics and
   problem-solving strategies.
 * Professional Growth: This internship opportunity allowed us to collaborate
   with experienced professionals and expand our knowledge of IT service
   delivery, setting a solid foundation for future career endeavors in IT
   support.

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GEOGRAPHIC INFORMATION SYSTEM




WHAT IS GIS?

GIS (Geographic Information System) integrates computer hardware and software to
store, manage, analyze, edit, output, and visualize geographic data. It's a
powerful tool used across various industries to make informed decisions based on
spatial analysis..


TEAM LEAD

Our mentor and team lead throughout the internship was GIS specialist Michael
Moller. Through our time with Michael, we gained insights into practical
applications of GIS in real-world scenarios as well as utilization of maps to
obtain data in historical settings


DURATION ON THE TEAM

During our internship, we dedicated a total of 20 hours over 3 days to the GIS
division. Despite the brief period, our time was intensive and packed with
valuable learning experiences.


ACTIVITIES AND RESPONSIBILITIES

 * Software Exploration: We received hands-on training with industry-standard
   software such as ArcGIS Pro, Google Maps, LIDAR, Google Earth Pro, and
   Augusta Maps.
 * Practical Application: We observed and participated in using ArcGIS Pro in
   conjunction with Augusta Maps to fulfill specific data requests, enhancing
   our understanding of spatial data management and analysis.


PROJECTS

During our internship with the GIS department, we engaged in two significant
projects that enriched our understanding and skills

BUILDING ENTRANCE SURVEY PROJECT

 * Data Collection Project: We meticulously surveyed and logged the
   characteristics of each building's entrances within the municipal block. This
   included measuring distances from parking lots, identifying
   disability-accessible entrances, noting public or private access, and
   documenting whether each entrance served as an entry, exit, or both. We then
   visually compiled our findings onto Google Earth pro, and presented our data
   along with our conclusions to both the GIS department head and our team lead.
   Our detailed findings were crucial in providing actionable insights to the
   GIS department.

VACATION LOG PROJECT

 * Utilizing Google Earth Pro: On a team with three interns, we used Google
   Earth Pro to familiarize ourselves with its functionalities. Using lines,
   polygons, and points, we tracked our diverse vacations, leveraging spatial
   elements to visually represent and narrate our travel experiences.
 * Presentation and Collaboration: We presented our vacation logs to each other,
   fostering collaboration and enhancing our ability to communicate spatial
   information effectively.

Conclusion: These projects not only enhanced our technical proficiency in GIS
tools but also sharpened our ability to apply spatial analysis techniques and
present findings in a professional setting.


PREVIOUS EXPERIENCE WITH GIS

Before joining the team, our exposure to GIS was limited primarily to
consumer-grade applications like Google Maps. Our internship provided us with a
deeper understanding of GIS as a comprehensive system for geographic data
analysis and management.


KEY TAKEAWAYS

Our experience with the GIS department was enriching, yielding several key
takeaways:

 * Technical Skills: We developed proficiency in geospatial analysis techniques
   and the operational use of GIS software, enhancing our ability to manipulate
   and interpret spatial data effectively.
 * Soft Skills: Collaborating within a professional team environment improved
   our communication skills and our capability to present complex information
   clearly and persuasively.
 * Career Development: The skills acquired during our internship are directly
   applicable to future roles within our company, ensuring that we can
   contribute effectively to projects requiring spatial analysis and data
   visualization.

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DATABASE ADMINISTRATION




WHAT IS DATABASE ADMINISTRATION

Database administration in IT involves the management and maintenance of
database management systems (DBMS) software. Database administrators (DBAs)
ensure databases are accessible, protected, and functioning optimally. They
manage tasks such as database backups, restores, and monitoring database
performance.


TEAM LEAD

Our team lead during this internship was Hasan Shaik, a knowledgeable
professional in database management and administration.


DURATION ON THE TEAM

We spent a total of 20 hours over 3 days working with the Database
Administration team, gaining valuable insights and practical experience.


ACTIVITIES AND RESPONSIBILITIES

During our internship with the Database Administration team, we engaged in
various tasks:

 * SQL Server and SQL Proficiency:We quickly grasped concepts related to SQL
   Server and SQL programming language. This included performing database
   backups and restores using different techniques such as full, partial,
   transaction log, and differential backups.
 * Backup and Restore Procedures:We learned the nuances of each backup and
   restore type, ensuring data integrity and availability in case of system
   failures or data loss incidents.
 * Server Management:We gained insights into managing SQL servers, ensuring they
   operate efficiently and securely to meet organizational needs.
 * Collaborative Learning:With varying levels of prior experience among team
   members, we collaborated and learned from each other, enhancing our
   understanding of database administration principles and practices.


PREVIOUS EXPERIENCE WITH DATABASE ADMINISTRATION

Prior to joining the team, some members had familiarity with SQL Server and SQL
programming, while for others, database administration was a new and exciting
territory.


KEY TAKEAWAYS

Our experience with the Database Administration department was enriching and
educational:

Technical Proficiency:We acquired practical skills in SQL Server management,
database backup, and restore operations, essential for maintaining data
integrity and availability. Collaborative Skills:Working together as a team
allowed us to leverage each other's strengths and knowledge, fostering a
collaborative environment for learning. Professional Growth:This internship
provided us with foundational knowledge and hands-on experience in database
administration, preparing us for future roles in IT and database management.
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DEVELOPMENT




WHAT IS DEVELOPMENT?

Development is the process of advancement and improvement of existing
technologies or the creation of entirely new technologies through research and
innovation.


TEAM LEAD

During this internship, our team lead was Tenario Powell, a maestro in his field
whose extensive knowledge is matched only by his passion for teaching.


DURATION ON THE TEAM

We spent a total of 40 hours over 6 days working with the Development team,
gaining practical experience and skills.


ACTIVITIES AND RESPONSIBILITIES

   During our internship with the Development team, we engaged in various tasks:

 * Projects: We contributed to several projects, where we applied our skills and
   learned new techniques essential for successful technology development.
 * Previous Experience with Development: Before joining the team, some members
   had experience with development, while for others, it was a new and exciting
   challenge.


KEY TAKEAWAYS

 * Technical Proficiency: We gained hands-on experience in Visual Studio through
   the use of HTML, JavaScript, and CSS. We utilized industry best practices by
   using a Bootstrap template and accessing its GitHub repository.
 * Collaborative Skills: Working together as a team allowed us to leverage each
   other's strengths and knowledge, fostering a collaborative environment for
   learning.
 * Professional Growth: This internship provided us with foundational knowledge
   and hands-on experience in development, preparing us for future roles in
   technology and innovation.

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