support.microsoft.com Open in urlscan Pro
2a02:26f0:e300:2ab::f03  Public Scan

Form analysis
3 forms found in the DOM

Name: searchForm — GET /en-us/Search/results

<form class="c-search" autocomplete="off" id="searchForm" name="searchForm" role="search" action="/en-us/Search/results" method="GET"
  data-seautosuggest="{&quot;queryParams&quot;:{&quot;market&quot;:&quot;en-us&quot;,&quot;clientId&quot;:&quot;7F27B536-CF6B-4C65-8638-A0F8CBDFCA65&quot;,&quot;sources&quot;:&quot;Microsoft-Terms,Iris-Products,DCatAll-Products&quot;,&quot;filter&quot;:&quot;+ClientType:StoreWeb&quot;,&quot;counts&quot;:&quot;5,1,5&quot;},&quot;familyNames&quot;:{&quot;Apps&quot;:&quot;App&quot;,&quot;Books&quot;:&quot;Book&quot;,&quot;Bundles&quot;:&quot;Bundle&quot;,&quot;Devices&quot;:&quot;Device&quot;,&quot;Fees&quot;:&quot;Fee&quot;,&quot;Games&quot;:&quot;Game&quot;,&quot;MusicAlbums&quot;:&quot;Album&quot;,&quot;MusicTracks&quot;:&quot;Song&quot;,&quot;MusicVideos&quot;:&quot;Video&quot;,&quot;MusicArtists&quot;:&quot;Artist&quot;,&quot;OperatingSystem&quot;:&quot;Operating System&quot;,&quot;Software&quot;:&quot;Software&quot;,&quot;Movies&quot;:&quot;Movie&quot;,&quot;TV&quot;:&quot;TV&quot;,&quot;CSV&quot;:&quot;Gift Card&quot;,&quot;VideoActor&quot;:&quot;Actor&quot;}}"
  data-seautosuggestapi="https://www.microsoft.com/msstoreapiprod/api/autosuggest"
  data-m="{&quot;cN&quot;:&quot;GlobalNav_Search_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c1c9c2m1r1a1&quot;}" aria-expanded="false" style="overflow-x: visible;">
  <div class="x-screen-reader" aria-live="assertive"></div>
  <input id="cli_shellHeaderSearchInput" aria-label="Search Expanded" aria-autocomplete="list" aria-expanded="false" aria-controls="universal-header-search-auto-suggest-transparent" aria-owns="universal-header-search-auto-suggest-ul" type="search"
    name="query" role="combobox" placeholder="Search for help" data-m="{&quot;cN&quot;:&quot;SearchBox_nav&quot;,&quot;id&quot;:&quot;n1c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:1,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" data-toggle="tooltip"
    data-placement="right" title="Search for help" style="overflow-x: visible;">
  <button id="search" aria-label="Search for help" class="c-glyph" data-m="{&quot;cN&quot;:&quot;Search_nav&quot;,&quot;id&quot;:&quot;n2c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:2,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" data-bi-mto="true"
    aria-expanded="false" style="overflow-x: visible;">
    <span role="presentation" style="overflow-x: visible;">Search</span>
    <span role="tooltip" class="c-uhf-tooltip c-uhf-search-tooltip" style="overflow-x: visible;">Search for help</span>
  </button>
  <div class="m-auto-suggest" id="universal-header-search-auto-suggest-transparent" role="group" style="overflow-x: visible;">
    <ul class="c-menu" id="universal-header-search-auto-suggest-ul" aria-label="Search Suggestions" aria-hidden="true" data-bi-dnt="true" data-bi-mto="true" data-js-auto-suggest-position="default" role="listbox" data-tel="jsll"
      data-m="{&quot;cN&quot;:&quot;search suggestions_cont&quot;,&quot;cT&quot;:&quot;Container&quot;,&quot;id&quot;:&quot;c3c3c1c9c2m1r1a1&quot;,&quot;sN&quot;:3,&quot;aN&quot;:&quot;c3c1c9c2m1r1a1&quot;}" style="overflow-x: visible;"></ul>
    <ul class="c-menu f-auto-suggest-no-results" aria-hidden="true" data-js-auto-suggest-postion="default" data-js-auto-suggest-position="default" role="listbox" style="overflow-x: visible;">
      <li class="c-menu-item" style="overflow-x: visible;"> <span tabindex="-1" style="overflow-x: visible;">No results</span></li>
    </ul>
  </div>
</form>

GET /search/results

<form id="supHomeAndLandingPageSearchBoxForm" class="supHomeAndLandingPageSearchBoxForm" method="GET" action="/search/results" autocomplete="off" role="search">
  <div class="supHomeAndLandingPageSearchBoxContainer" role="presentation">
    <input class="supHomeAndLandingPageSearchBox" id="supHomeAndLandingPageSearchBox" name="query" type="search" placeholder="How can we help you?">
    <input id="supHomeAndLandingPageIsEnrichedQuery" type="hidden" name="isEnrichedQuery" value="false">
    <button class="supHomeAndLandingPageSearchButton" id="searchsubmit" type="submit" title="Search" data-bi-mto="">
      <span class="supHomeAndLandingPageSearchIcon" aria-hidden="true"></span>
    </button>
  </div>
</form>

Name: smartFeedbackForm — javascript:void(0);

<form action="javascript:void(0);" id="extendedFeedbackForm" name="smartFeedbackForm" class="smartFeedbackForm supStickyFeedbackMarginBottom">
  <div class="ocSmartFeedbackBegin extendedFeedbackArticleInfoUseful" role="region" aria-label="Provide feedback about this article">
    <h2 id="beginFeedbackHeader" class="boldFont extendedFeedbackHeader">Was this information helpful?</h2>
    <div class="feedbackButtons" role="group" aria-labelledby="beginFeedbackHeader">
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        <span class="boldFont" aria-hidden="true">Thank you! Any more feedback for Microsoft?</span>
      </label>
      <label for="feedbackText" class="ocFeedbackHeaderIfArticleNotHelpful ocHidden">
        <span class="boldFont" aria-hidden="true">Can you help us improve?</span> (Send feedback to Microsoft so we can help.) </label>
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              <span class="experienceOptionLabels">Pictures helped</span>
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</form>

Text Content

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HOW TO GET AND USE APP PASSWORDS

Microsoft account More...Less


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Unlock now


After you turn on two-step verification or set up the Authenticator app, you may
run into issues if you use older devices (like Xbox 360 or a mail-sending
security camera) that don't support two-step verification.

For those devices, you can sign in with an app password instead. An app password
is a long, randomly generated password that you provide only once instead of
your regular password when signing in to an app or device that doesn't support
two-step verification.

You only need to create an app password if you have two-step verification turned
on and are using a device that doesn't support it.


HOW TO CREATE AN APP PASSWORD

To create an app password, take the following steps. You can repeat these steps
to create an app password for as many apps or devices as you need.

 1. Go to the Advanced security options of your Microsoft account dashboard and
    scroll down to the App passwords section.
    Create password

 2. Enter this app password where you would enter your normal Microsoft account
    password in the application.

Note: Once you have created and entered an app password for a given app or
device, you usually won't need to do it again.


I'VE FORGOTTEN MY APP PASSWORD.

App passwords are unique for each sign-in, so you don't need to remember them.

If you do have to enter your credentials again for some reason, simply create a
new app password.


SIGN-IN METHODS FOR APPS AND DEVICES

Some apps or devices require a slightly different method of signing in. The most
common ones are listed here. Click on the one that applies to you, and it'll
open to display more info:

 XBOX 360 CONSOLE

When you turn on two-step verification, you'll be prompted to enter your
Microsoft account password the next time you download your Xbox profile or sign
in to the Xbox console. Follow these steps:

 1. Get a new app password.

 2. Enter the app password on your Xbox 360 instead of the password for your
    Microsoft account.

 3. If you don't want to reenter an app password each time you sign in to this
    console, select the Remember me check box. 

 4. Select Sign In.

 OUTLOOK DESKTOP APP FOR OFFICE 2010 OR EARLIER

If you already sync your Outlook.com email with the Outlook desktop app for
Office 2010 or earlier, follow these steps:

 1. In the Outlook desktop app, click File.

 2. Under Info, click Account Settings.

 3. Double-click the Microsoft account you turned on two-step verification for.

 4. Get a new app password.

 5. In the dialog box shown by the Outlook desktop app, enter the app password
    in the Password box.

 6. If you don't want to reenter an app password each time you use the Outlook
    desktop app, select the Remember password check box, and then click OK.

If you want to add your Microsoft account to the Outlook desktop app for Office
2010 or earlier, follow these steps:

 1. In the Outlook desktop app, click File.

 2. Under Info, click Add Account.

 3. Enter your name in the Your Name box. In the Email Address box, enter the
    email address for your Microsoft account.

 4. Get a new app password.

 5. In the Password and Retype Password boxes, enter the app password instead of
    your Microsoft account password, and then click Next.

 DEFAULT EMAIL APP ON AN ANDROID PHONE

If you're using the default mail app on your Android phone, follow these steps.

 1. Open the mail app on your phone.

 2. Tap Menu, and then tap Settings.

 3. Tap your Microsoft account.

 4. Tap Incoming settings (under Server settings).

 5. Get a new app password.

 6. Replace the password on your phone with the app password.

 7. Tap Done.

Note: If you’re using the Outlook.com email app on your Android phone, you're
all set—you don't need an app password.

 OUTLOOK.COM EMAIL ON A BLACKBERRY PHONE

If you’re using the Outlook.com email app on your BlackBerry phone, follow these
steps:

 1. On your phone, go to Setup, and then choose Email accounts.

 2. Get a new app password.

 3. On your phone, replace the password for your Microsoft account with the app
    password.

 4. Tap Done.

 SAVING FILES TO THE WEB WITH OFFICE 2010

If you want to save Office 2010 files to the web, you'll need to sign in with an
app password. The steps are slightly different, depending on which Microsoft 365
app you're using.

OneNote

To sync OneNote online, follow these steps:

 1. In OneNote, click File.

 2. Under Info, click Settings, and then click Sync.
    
    A sign-in dialog box appears, prompting you to enter your Microsoft account
    password.

 3. In the Email address box, enter the email address for your Microsoft
    account.

 4. Get a new app password.

 5. Enter the app password in the Password box.

 6. If you don't want to reenter an app password each time you sign in, select
    the Sign me in automatically check box, and then click OK.

Word, Excel, or PowerPoint

To save a Word, Excel, or PowerPoint file to the web, follow these steps:

 1. Click File, click Save & Send, and then click Save to Web.

 2. Click Sign In.

 3. In the Email address box, enter the email address for your Microsoft
    account.

 4. Get a new app password.

 5. Enter the app password in the Password box.

 6. If you don't want to reenter an app password each time you sign in, select
    the Sign me in automatically check box, and then click OK.

 SAVING FILES TO THE WEB WITH OFFICE FOR MAC 2011

You can sign in to OneNote with your Microsoft account password. If you're using
other Microsoft 365 apps, you'll see slightly different messages.

Outlook

If Outlook prompts you to reenter your password:

 1. Click Yes.

 2. Get a new app password.

 3. Enter the app password instead of the password for your Microsoft account.

Word, Excel, or PowerPoint

If Word, Excel, or PowerPoint prompts you to enter your Microsoft account
password:

 1. Enter your Microsoft account email address.

 2. Get a new app password.

 3. Enter the app password instead of the password for your Microsoft account.

 4. If you don't want to reenter an app password each time you sign in to a
    Microsoft 365 app, select the Save password in my Mac OS keychain check box.

 5. Click Sign In.


 


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