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Submitted URL: https://d12flk04.na1.hubspotlinks.com/Ctc/2M+113/d12FLk04/MWZnj6z6nrLW59j3wF4G03kvW2H1VMy58Zm_gN2L_pzz3lcq-W7lCdLW6lZ3kSW33HCqx8ynnj1W...
Effective URL: https://www.hubtype.com/blog/hubtype-salesforce-integration?utm_medium=email&_hsmi=292176831&_hsenc=p2ANqtz--x3sMKne9Sk8...
Submission: On February 01 via manual from IN — Scanned from DE
Effective URL: https://www.hubtype.com/blog/hubtype-salesforce-integration?utm_medium=email&_hsmi=292176831&_hsenc=p2ANqtz--x3sMKne9Sk8...
Submission: On February 01 via manual from IN — Scanned from DE
Form analysis
4 forms found in the DOMPOST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/8919251/d356e944-92b2-47c4-9be5-a015d5bdbfa4
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action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/8919251/d356e944-92b2-47c4-9be5-a015d5bdbfa4"
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data-test-id="hsForm_d356e944-92b2-47c4-9be5-a015d5bdbfa4" aria-label="Form" data-cb-wrapper="true" data-hs-cf-bound="true">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Email" for="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Email</span><span
class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="email" required="" placeholder="Company Email" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your First Name"
for="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>First Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="firstname" required="" placeholder="First Name" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Last Name" for="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Last
Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="lastname" required="" placeholder="Last name" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
</div>
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11073005 hs-LEGAL_CONSENT.subscription_type_11073005 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list" required="">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_11073005" value="true"><span>
<p>I agree to receive other communications from Hubtype</p><span class="hs-form-required">*</span>
</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested.</p>
</div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1706766596674","formDefinitionUpdatedAt":"1692906731288","lang":"esES","legalConsentOptions":"{\"communicationConsentCheckboxes\":[{\"communicationTypeId\":11073005,\"label\":\"<p>I agree to receive other communications from Hubtype</p>\",\"required\":true}],\"legitimateInterestLegalBasis\":\"LEGITIMATE_INTEREST_PQL\",\"processingConsentType\":\"IMPLICIT\",\"processingConsentText\":\"<p>By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested.</p>\",\"processingConsentCheckboxLabel\":\"Acepto permitir a Hubtype almacenar y procesar mis datos personales.\",\"isLegitimateInterest\":false}","embedType":"REGULAR","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.139 Safari/537.36","pageTitle":"Hubtype integration with Salesforce Service Cloud","pageUrl":"https://www.hubtype.com/blog/hubtype-salesforce-integration?utm_medium=email&_hsmi=292176831&_hsenc=p2ANqtz--x3sMKne9Sk8GxLe1QLjagoOQVdkCXfc2B5VpJpqkACK69tdsXP9nb3nnN4vbzO2V2OBObkn5LxIQ8oHTszxINpOHomw&utm_content=292176831&utm_source=hs_email","urlParams":{"utm_medium":"email","_hsmi":"292176831","_hsenc":"p2ANqtz--x3sMKne9Sk8GxLe1QLjagoOQVdkCXfc2B5VpJpqkACK69tdsXP9nb3nnN4vbzO2V2OBObkn5LxIQ8oHTszxINpOHomw","utm_content":"292176831","utm_source":"hs_email"},"isHubSpotCmsGeneratedPage":false,"hutk":"12bc70f11c3102929a3163ce1b964181","__hsfp":2032787945,"__hssc":"9135658.1.1706766597567","__hstc":"9135658.12bc70f11c3102929a3163ce1b964181.1706766597567.1706766597567.1706766597567.1","formTarget":"#hbspt-form-03ee2dc8-7927-4e50-adbb-22ba8710344a","boolCheckBoxFields":"LEGAL_CONSENT.subscription_type_11073005","rumScriptExecuteTime":1428.1999998092651,"rumTotalRequestTime":1635.7999992370605,"rumTotalRenderTime":1655.8999996185303,"rumServiceResponseTime":207.5999994277954,"rumFormRenderTime":20.100000381469727,"connectionType":"4g","firstContentfulPaint":0,"largestContentfulPaint":0,"locale":"es","timestamp":1706766597572,"originalEmbedContext":{"portalId":"8919251","formId":"d356e944-92b2-47c4-9be5-a015d5bdbfa4","region":"na1","target":"#hbspt-form-03ee2dc8-7927-4e50-adbb-22ba8710344a","isBuilder":false,"isTestPage":false,"isPreview":false,"css":"","isMobileResponsive":true},"correlationId":"03ee2dc8-7927-4e50-adbb-22ba8710344a","renderedFieldsIds":["email","firstname","lastname","LEGAL_CONSENT.subscription_type_11073005"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.4595","sourceName":"forms-embed","sourceVersion":"1.4595","sourceVersionMajor":"1","sourceVersionMinor":"4595","allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1706766596771,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"Hubtype integration with Salesforce Service Cloud\",\"pageUrl\":\"https://www.hubtype.com/blog/hubtype-salesforce-integration?utm_medium=email&_hsmi=292176831&_hsenc=p2ANqtz--x3sMKne9Sk8GxLe1QLjagoOQVdkCXfc2B5VpJpqkACK69tdsXP9nb3nnN4vbzO2V2OBObkn5LxIQ8oHTszxINpOHomw&utm_content=292176831&utm_source=hs_email\",\"userAgent\":\"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.6167.139 Safari/537.36\",\"urlParams\":{\"utm_medium\":\"email\",\"_hsmi\":\"292176831\",\"_hsenc\":\"p2ANqtz--x3sMKne9Sk8GxLe1QLjagoOQVdkCXfc2B5VpJpqkACK69tdsXP9nb3nnN4vbzO2V2OBObkn5LxIQ8oHTszxINpOHomw\",\"utm_content\":\"292176831\",\"utm_source\":\"hs_email\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1706766596772,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"DE\""},{"clientTimestamp":1706766597570,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"12bc70f11c3102929a3163ce1b964181\"}"}]}"><iframe
name="target_iframe_d356e944-92b2-47c4-9be5-a015d5bdbfa4" style="display: none;"></iframe>
</form>
Name: wf-form-Subscribe-Form-2 — GET
<form id="wf-form-Subscribe-Form-2" name="wf-form-Subscribe-Form-2" data-name="Subscribe Form" method="get" class="subscribe-form is-vertical" data-wf-page-id="657c00d41f95ed6de735528a" data-wf-element-id="1e554dd9-a2be-d20e-c831-71290b38007c"
data-cb-wrapper="true" data-hs-cf-bound="true"></form>
Name: wf-form-Subscribe-Form — GET
<form id="wf-form-Subscribe-Form" name="wf-form-Subscribe-Form" data-name="Subscribe Form" method="get" data-wf-page-id="657c00d41f95ed6de735528a" data-wf-element-id="acd66ffd-47b0-71a4-8a04-9b29f22fc6d2" aria-label="Subscribe Form"
data-cb-wrapper="true" data-hs-cf-bound="true"><label for="email" class="footer-heading">Subscribe</label>
<div id="w-node-ceeb3f3d-7484-fa0d-f46c-681f7620080b-f22fc6aa" class="w-embed w-script">
<script data-hubspot-rendered="true">
hbspt.forms.create({
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css: "",
formId: "d356e944-92b2-47c4-9be5-a015d5bdbfa4"
}), jQuery(window).load(function() {
jQuery(".hbspt-form input[type=hidden]").closest("fieldset").hide()
})
</script>
<div id="hbspt-form-78517c34-2a10-4775-956a-495c866f82d6" class="hbspt-form" data-hs-forms-root="true">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Email" for="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Email</span><span
class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="email" required="" placeholder="Company Email" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your First Name"
for="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>First Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="firstname" required="" placeholder="First Name" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="" placeholder="Enter your Last Name"
for="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4"><span>Last Name</span><span class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-d356e944-92b2-47c4-9be5-a015d5bdbfa4" name="lastname" required="" placeholder="Last name" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
</div>
<div class="legal-consent-container">
<div>
<div class="hs-dependent-field">
<div class="hs_LEGAL_CONSENT.subscription_type_11073005 hs-LEGAL_CONSENT.subscription_type_11073005 hs-fieldtype-booleancheckbox field hs-form-field">
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input">
<ul class="inputs-list" required="">
<li class="hs-form-booleancheckbox"><label for="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-form-booleancheckbox-display"><input
id="LEGAL_CONSENT.subscription_type_11073005-d356e944-92b2-47c4-9be5-a015d5bdbfa4" class="hs-input" type="checkbox" name="LEGAL_CONSENT.subscription_type_11073005" value="true"><span>
<p>I agree to receive other communications from Hubtype</p><span class="hs-form-required">*</span>
</span></label></li>
</ul>
</div>
</div>
</div>
<legend class="hs-field-desc checkbox-desc" style="display: none;"></legend>
</div>
<div class="hs-richtext">
<p>By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested.</p>
</div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Subscribe"></div>
</div><input name="hs_context" type="hidden"
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name="target_iframe_d356e944-92b2-47c4-9be5-a015d5bdbfa4" style="display: none;"></iframe>
</div>
<div id="shortFormContainer"></div>
<style>
.hs-form-radio-display input[type="radio"],
input[type="checkbox"] {
width: auto;
}
.legal-consent-container .hs-form-booleancheckbox-display>span {
margin-left: 0px;
}
</style>
</div>
</form>
Name: wf-form-Cookie-Preferences — GET
<form id="cookie-preferences" name="wf-form-Cookie-Preferences" data-name="Cookie Preferences" method="get" class="fs-cc-prefs_form" data-wf-page-id="657c00d41f95ed6de735528a" data-wf-element-id="e41c89d1-5769-74bb-dd1f-df7334592139"
aria-label="Cookie Preferences" data-cb-wrapper="true" data-hs-cf-bound="true">
<div fs-cc="close" class="fs-cc-prefs_close" role="button" tabindex="0">
<div class="fs-cc-prefs_close-icon w-embed"><svg fill="currentColor" aria-hidden="true" focusable="false" viewBox="0 0 16 16">
<path d="M9.414 8l4.293-4.293-1.414-1.414L8 6.586 3.707 2.293 2.293 3.707 6.586 8l-4.293 4.293 1.414 1.414L8 9.414l4.293 4.293 1.414-1.414L9.414 8z"></path>
</svg></div>
</div>
<div class="fs-cc-prefs_content">
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_title">Privacy Preference Center</div>
</div>
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_text">This website stores cookies on your computer. These cookies are used to improve your website experience and provide more personalized services to you, both on this website and through other media. <br>To find out
more about the cookies we use, see our <a href="/terms/privacy-policy">Privacy Policy</a>.We won't track your information when you visit our site. But in order to comply with your preferences, we'll have to use just one tiny cookie so that
you're not asked to make this choice again.</div>
</div>
<div class="fs-cc-prefs_space-medium">
<a fs-cc="deny" href="#" class="button is-outlined is-small no-arrow w-button" role="button" tabindex="0">Reject all cookies</a><a fs-cc="allow" href="#" class="button is-small is-submit w-button" role="button" tabindex="0">Allow all cookies</a>
</div>
<div class="fs-cc-prefs_space-small">
<div class="fs-cc-prefs_title">Manage Consent Preferences by Category</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Essential</div>
<div class="fs-cc-prefs_text"><strong>Always Active</strong></div>
</div>
<div class="fs-cc-prefs_text">These items are required to enable basic website functionality.</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Marketing</div><label class="w-checkbox fs-cc-prefs_checkbox-field"><input type="checkbox" id="marketing-2" name="marketing-2" data-name="Marketing 2" fs-cc-checkbox="marketing"
class="w-checkbox-input fs-cc-prefs_checkbox"><span for="marketing-2" class="fs-cc-prefs_checkbox-label w-form-label">Essential</span>
<div class="fs-cc-prefs_toggle"></div>
</label>
</div>
<div class="fs-cc-prefs_text">These items are used to deliver advertising that is more relevant to you and your interests.</div>
</div>
<div class="fs-cc-prefs_option">
<div class="fs-cc-prefs_toggle-wrapper">
<div class="fs-cc-prefs_label">Personalization</div><label class="w-checkbox fs-cc-prefs_checkbox-field"><input type="checkbox" id="personalization-2" name="personalization-2" data-name="Personalization 2" fs-cc-checkbox="personalization"
class="w-checkbox-input fs-cc-prefs_checkbox"><span for="personalization-2" class="fs-cc-prefs_checkbox-label w-form-label">Essential</span>
<div class="fs-cc-prefs_toggle"></div>
</label>
</div>
<div class="fs-cc-prefs_text">These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features.</div>
</div>
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Products Automation PlatformConversational PlatformWhatsApp CampaignsDesk Industries BankingInsuranceeCommerceAirlines BlogWhatsApp Resources WebinarsBooks & GuidesHow ToDocumentationCareers Case Studies Log inContact us Menu Discover Hubtype Products Automation Platform Conversational Platform WhatsApp Campaigns Desk Industries Banking Insurance eCommerce Airlines Blog Resources Webinars Books & Guides How To Documentation Case Studies Log inRequest a demo WhatsApp Life at Hubtype Conversational Success Stories Marketing Customer Service Conversational Messaging Chatbots CATEGORY Conversational Messaging HUBTYPE AND SALESFORCE SERVICE CLOUD: ADVANCED MESSAGING AUTOMATION Marc Caballé, Hubtype CEO & Co-Founder January 30, 2023 In an era where messaging and chat are rapidly becoming the dominant channels for business-customer interactions, the integration of Hubtype with Salesforce Service Cloud is more relevant than ever. As we anticipate a future where 40% of customer service organizations will transform into profit centres by 2025, this integration is key to embracing these channels across various business units like Customer Service, Marketing, and Sales. BACKGROUND AND INTEGRATION Our aim with this integration has always been to complement and reinforce Salesforce’s existing CRM and helpdesk capabilities. Recognizing the specific needs in automation and complex interactions within messaging channels, Hubtype provides an advanced, seamless solution that enriches the Salesforce infrastructure. ENHANCING SALESFORCE WITH HUBTYPE’S CONVERSATIONAL APPS Hubtype builds upon the solid foundation of Salesforce by introducing sophisticated conversational apps. These apps incorporate graphic elements, buttons, and product carousels, allowing for more dynamic and complex automated interactions. This enhancement not only leads to improved customer satisfaction and efficiency but also ensures a smooth transition for service agents, who can continue their work with minimal changes to existing processes. HOW DOES THE HUBTYPE INTEGRATION WORK? The Hubtype-Salesforce integration lets clients build and deploy their automation experience to any messaging channel. The system will then transfer all customer-interaction data to the Salesforce CRM. These conversational experiences can be deployed across webchat, in-app chat, WhatsApp, Facebook Messenger, Instagram Direct, and Apple Business Chat, and other popular platforms. When a case is passed from a Hubtype bot to an agent, staff can handle the ticket from the Salesforce service cloud. They will receive all the relevant information about the customer’s interaction with the bot. REDEFINING CUSTOMER ENGAGEMENT With Hubtype’s integration, businesses using Salesforce Service Cloud can now offer more nuanced and capable customer support. Our sophisticated chatbots adeptly handle a wider array of customer inquiries, significantly improving resolution times and customer satisfaction. The ease of deployment, coupled with the minimal need for retraining or system changes, makes this integration a strategic asset for businesses. Hubtype stands as an innovative, effective solution for enterprises seeking to build up their messaging and automation capabilities within the Salesforce ecosystem. By specifically addressing the needs of complex messaging interactions, Hubtype ensures a more effective, engaging, and streamlined customer communication experience, positioning enterprises at the forefront of the evolving business communication landscape. Follow us Subscribe to our newsletter and receive a selection of cool articles every weeks Email* First Name* Last Name* * I agree to receive other communications from Hubtype * By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. The latest December 18, 2023 How conversational AI and digital interactions will look in 2024 and beyond December 12, 2023 5 Tips to Engage Your Customers in the Digital Banking Era November 15, 2023 What is Conversational Design? RELATED STORIES June 23, 2023 AUTOMATED CLAIMS PROCESSING: USE CASES AND BENEFITS Continue reading September 7, 2023 SEIZE THE FUTURE: EXPLORING CAREER OPPORTUNITIES IN THE GENERATIVE AI ERA Continue reading May 7, 2019 HUBTYPE RAISES €1 MILLION EUROS IN SEED FUNDING TO DISRUPT CONVERSATIONAL MESSAGING INDUSTRY Continue reading ProductS Conversational PlatformConversational CXAutomation Platform DeskCampaigns WhatsAppBotonicHubtype vs. LivePerson Company Contact UsRequest Demo LinkedInTwitterWork with Us Resources BlogWebinarsBooks and GuidesHow to'sDocumentation Subscribe Email* First Name* Last Name* * I agree to receive other communications from Hubtype * By clicking Submit, you agree to Hubtype storing and processing the personal information provided above to provide you with the content you requested. Thank you! Your submission has been received! Oops! Something went wrong while submitting the form. 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