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60-DAY RETURN POLICY
Try out a Surface for 60 days. If you're not satisfied for any reason, return it
in like-new condition in its original packaging.
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60-DAY LOW PRICE PROMISE
If you buy a Surface from us and our price drops within 60 days of your
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Price Promise
Valid on purchases of physical products made at Microsoft Store online with a
valid Microsoft Account and at Microsoft Experience Centers in select markets
for 60 days from the date the customer receives the product (“Offer Period”).
Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if
price of the purchased product is reduced during the Offer Period and in stock.
For purchases from Microsoft Store, contact Microsoft Store Sales and Support
with your Microsoft Account information and any other information requested by a
representative. For purchases from a Microsoft Experience Center, customer must
return to the location with receipt. Price adjustment will be provided in same
manner as purchase method. Limit 1 price adjustment per product. Price
adjustments apply only to purchase price and do not include taxes, shipping or
other fees. Microsoft reserves the right to modify or discontinue offers at any
time.
Extended Returns
Available with eligible physical products purchased from Microsoft Store online
and Microsoft Experience Centers in select markets. Return process must be
started within 60 days after customer receives the product. Limit 5 product
returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and
Windows DevKit. Applicable return policy applies. For purchases made at
Microsoft Store, see applicable Microsoft Terms of Sale for more information.
For purchases made at a Microsoft Experience Center, see receipt for more
information. Microsoft reserves the right to modify or discontinue offers at any
time.
Any offers shown are for a limited time while supplies last. See terms.
* Offer valid on purchases of Surface devices made at Microsoft Store in
Australia within 60 days from purchase (“Offer Period”). Excludes Surface Hub.
Offer not valid on purchases made at third party retailers. Customer is eligible
for price adjustment only if 1) Customer purchases a Surface device during the
Offer Period, (2) the price of that Surface is reduced during the Offer Period,
and 3) Customer requests a price adjustment while the Surface price is reduced
and in-stock for purchase. Customer must contact Microsoft Store Sales and
Support to request price adjustment with order number and any other information
requested by the Microsoft Store Sales representative. Credit will be provided
to Customer in same method of payment (credit card use will be credited to
original card). Offer limited to 5 devices per eligible customer in total during
the Offer Period and a maximum of one price adjustment per device. Void where
prohibited or restricted by law. Microsoft reserves the right to modify or
discontinue offers at any time. Other exclusions and limitations may apply.
PROTECT YOUR INVESTMENT
Every Surface device comes with a minimum one-year warranty for hardware defects
and malfunctions,Footnote1 plus technical support options. To maximize your
Surface investment, you may want more.
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* [1] Without prejudice to any legal (statutory) rights to which you may be
entitled under your local law, this Warranty lasts for one year from the date
of original purchase from Microsoft or an authorized retailer or reseller.
* [2] Offer valid on purchases of Surface devices made at Microsoft Store in
select markets within 60 days from purchase (“Offer Period”). Excludes
Surface Hub. Offer not valid on purchases made at third party retailers.
Customer is eligible for price adjustment only if 1) Customer purchases a
Surface device during the Offer Period, 2) the price of that Surface is
reduced during the Offer Period, and 3) Customer requests a price adjustment
while the Surface price is reduced and in-stock for purchase. Customer must
contact Microsoft Store Sales and Support with order number and any other
information requested by the Microsoft Store Sales representative for price
adjustment. Credit will be provided to Customer in same method of payment
(credit card use will be credited to original card). Offer limited to 5
devices per eligible customer in total during the Offer Period and a maximum
of one price adjustment per device. Void where prohibited or restricted by
law. Microsoft reserves the right to modify or discontinue offers at any
time. Other exclusions and limitations may apply.
* * Extended return offer period available with Surface devices purchased from
Microsoft Store in Australia. Return process must be started within 60 days
after customer received the device. Not available for purchases by reseller
customers. Extended return offer period limited to 5 device returns total per
eligible customer. Excludes Surface Hub. Void where prohibited or restricted
by law. Microsoft reserves the right to modify or discontinue offers at any
time. Other exclusions and limits may apply. Microsoft Store return policy
applies to extended returns. See applicable Terms of Sale - Microsoft
Store for more information.
OUR PRICE PROMISE
If you make a purchase from Microsoft Store and we lower the price within 30
days, we’ll refund you the difference. Enjoy our price promise for up to 60 days
on Surface devices. Some exclusions may apply.Footnote2
Contact Microsoft Store support
OUR PROMISE TO SURFACE CUSTOMERS
Get the most from your new Surface with free shipping, extended free returns,
flexible financing, and remote learning options.
Learn more about our promise
GET OFFICE 365 FOR FREE
Use your school email address to get Office 365 Education for free, including
Word, Excel, PowerPoint, OneNote, and Microsoft Teams.
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EXPLORE FLEXIBLE PAYMENT OPTIONS
We invite you to take advantage of new ways to pay for your Microsoft Store
purchases.
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WHY SHOP AT MICROSOFT STORE
From free shipping and returns to expert support, we’re here to help you do more
with best-in-class devices, software, games and resources. Learn more
FAST, FREE DELIVERY
Enjoy hassle-free online shopping with free next day delivery for Sydney and
Melbourne metro areas.
Learn more
60-DAY RETURN POLICY
Try out a Surface for 60 days. If you're not satisfied for any reason, return it
in like-new condition in its original packaging.^
Learn more about returns
60-DAY LOW PRICE PROMISE
If you buy a Surface from us and our price drops within 60 days of your
purchase, we'll refund the difference.*
Contact us for a price adjustment
90 DAYS FREE SUPPORT
Having issues? We’re here to help. Every Surface comes with free technical phone
assistance for the first 90 days after purchase.
Contact us
* ^ Extended return offer period available with Surface devices purchased from
Microsoft Store in Australia. Return process must be started within 60 days
after customer received the device. Not available for purchases by reseller
customers. Extended return offer period limited to 5 device returns total per
eligible customer. Excludes Surface Hub. Void where prohibited or restricted
by law. Microsoft reserves the right to modify or discontinue offers at any
time. Other exclusions and limits may apply. Microsoft Store return policy
applies to extended returns. See applicable Microsoft Terms of Sale for more
information.
* * Offer valid on purchases of Surface devices made at Microsoft Store in
Australia within 60 days from purchase (“Offer Period”). Excludes Surface
Hub. Offer not valid on purchases made at third party retailers. Customer is
eligible for price adjustment only if 1) Customer purchases a Surface device
during the Offer Period, (2) the price of that Surface is reduced during the
Offer Period, and 3) Customer requests a price adjustment while the Surface
price is reduced and in-stock for purchase. Customer must contact Microsoft
Store Sales and Support to request price adjustment with order number and any
other information requested by the Microsoft Store Sales representative.
Credit will be provided to Customer in same method of payment (credit card
use will be credited to original card). Offer limited to 5 devices per
eligible customer in total during the Offer Period and a maximum of one price
adjustment per device. Void where prohibited or restricted by law. Microsoft
reserves the right to modify or discontinue offers at any time. Other
exclusions and limitations may apply.
* [2]Extended return offer period available with Surface devices purchased from
Microsoft Store in select markets. Return process must be started within 60
days after customer received the device. Not available for purchases by
reseller customers. Extended return offer period limited to 5 device returns
total per eligible customer. Excludes Surface Hub. Void where prohibited or
restricted by law. Microsoft reserves the right to modify or discontinue
offers at any time. Other exclusions and limits may apply. Microsoft Store
return policy applies to extended returns. See applicable Microsoft Terms of
Sale for more information.
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