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1,501 results found in 1ms


JELLYVISION ENROLLMENT AND DECISION SUPPORT COLLABORATION FORUM

Jellyvision Enrollment and Decision Support Collaboration Forum

insights

13 Dec


AUTO FINANCIAL SERVICES ASSOCIATION (AFSA)

Meet key decision makers and top minds shaping the auto financial industry.

events Event has passed

6 Dec


IT-TRANS - INTERNATIONAL CONFERENCE AND EXHIBITION

Conference specializes in digitalization and intelligent solutions in passenger
transport.

events Event has passed

6 Dec


TRANSPORT TICKETING GLOBAL

Transport forum event for smart ticketing and mobility professionals.

events Event has passed



INTRODUCING THE FORRESTER PLANNING GUIDE 2024: CUSTOMER EXPERIENCE

The Forrester Planning Guide highlights the crucial insights that will empower
CX leaders to steer their organizations toward a thriving future.

insights



OPTIMIZING FINANCIAL OUTCOMES THROUGH PATIENT-CENTERED EXPERIENCES

Optimizing financial outcomes through patient-centered experiences

insights



DIGITAL VENDOR PAYMENTS

Making it easier for firms to switch to electronic payments, one check at a time

solutions



KEVIN TESTING 2023-11-06


solutions

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CAN'T FIND WHAT YOU'RE LOOKING FOR? WE’RE HERE TO HELP.

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Customer Experience Management Customer Contact Services


CONDUENT CXNOW

One-stop, cloud-based contact center operations to increase scale, speed,
security and savings

Contact us


Build meaningful connections that stand out

By leveraging digital technology like AI, automation and analytics, combined
with a dedicated team of associates, we help organizations drive significant ROI
with our personalized customer contact services. With the ability to rapidly
scale, we provide transformative solutions with real results, including:


 * 40% COST SAVINGS
   
   while delivering lower call handle times and high quality.


 * 30% REDUCTION
   
   in call center inquiries utilizing automated solutions.


 * 75% REDUCTION
   
   in call backlog leveraging speech analytics.


BUILDING AN AGILE CUSTOMER CONTACT CENTER

Explore how the right mix of people, process, and technology can help your
business better manage increasingly complex call center logistics.

Download the eBook

Conduent CXNow overview and features

Our cloud contact center solution delivers the ultimate in flexibility,
scalability and connectivity – seamlessly bringing together the people, process
and platform today’s organizations need to create intelligent, omnichannel
experiences that drive brand loyalty and referrals.

Conduent CXNow Fact Sheet Download now


ACCESS TO A GLOBAL POOL OF TALENT SUPPORTING YOUR BRAND

 * Leverage leading practices to onboard, train, coach, support performance and
   a culture of engagement.
 * Empower agents with the right tools to be more connected to your customers.
 * Meet the demands of your business peaks and valleys with globally certified
   workforce management practices.
 * “Follow the sun” staffing to support your customers at the times they need it
   most.

 


GLOBAL DELIVERY CAPABILITIES COMBINED WITH A BEST PRACTICE WORK AT HOME MODEL
FOR BUSINESS CONTINUITY

 * Enable operational agility with a scalable infrastructure.
 * Gain process and operational distinction with compliance and quality
   controls.
 * Leverage advanced monitoring and security management with our centralized
   Command Center.


IMPLEMENT QUICKLY WITH FEWER IT RESOURCES

 * Meet customers where they are via omnichannel and self service capabilities.
 * Increase security in every interaction with a reliable, compliant, adaptable
   infrastructure.  
 * Enable business agility with flexible technology, including AI and analytics
   that can manage call and chat histories with sentiment analysis and
   predictive engagement. 


SOLUTION FEATURES


 * TALENT
   
   Multi-skilled resources that scale with your needs to handle various contact
   types in multiple languages.


 * WORK FROM ANYWHERE
   
   Keep teams connected via a secure work environment.


 * FLEXIBLE TECHNOLOGY
   
   Add functionality whenever you need it with best-in-class cloud technology.


 * OMNICHANNEL DELIVERY
   
   Connect with your customers via the method of their choice.


 * OPERATIONAL EXCELLENCE
   
   Built-in compliance and quality controls.


 * AI AND ANALYTICS
   
   Accelerate data-driven automation and effectiveness with advanced technology
   enablers.


CONDUENT CXNOW COMPLETES THE SOLUTION

Watch the video



CHOOSING A TRUSTED CALL CENTER PARTNER FOR HOLISTIC CX

Read more


CONNECT WITH AN EXPERT TO FIND THE BEST SOLUTION FOR YOUR BUSINESS.

Contact us


CONNECT WITH AN EXPERT

1-844-ONE-CNDT
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