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Individuals Premium Banking Private Banking Business Banking Corporate &
Investment Banking
Go For More NBG Group
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Check out our new credit cardsEnjoy personalized service, unique life
experiences, rewards on all your transactions and many more benefits, with
our Silver, Gold and Black credit card.
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better manage your finances and keep your banking data confidential.
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us through a journey of unexpected encounters, surprising actions, and
spontaneous moments with Giorgos Kapoutzidis as the host of beloved guest!
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Internet BankingYou can access the bank from wherever you are, easily and
quickly from your desktop. Follow your transactions and payments on your
screen.
Mobile BankingYou can have your bank on your mobile. This way, you can easily
make your transactions from your screen.
Next by NBGThe new stress-free banking app, designed exclusively for young
people. Next. Money management made chill.
Transactions
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Add a co-beneficiary online
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IBAN calculatorThe easiest wat to convert an account number to an IBAN or
make sure that an IBAN is valid, in just a single step.
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Reward program for performing borrowersFind out about the favourable
arrangements to your loan’s interest rate and monthly instalment.
Estia FixedYou have control over your loan with a fixed low monthly
installment forever or for the first years and with flexibility in repayment
The homes we live in Discover the stories of everyday people who welcome us
into their homes, where they live and dream, revealing what it means to own a
house.
For purchase
my First Home
‘Spiti mou’ housing program for young adults
Estia Green
Estia Privilege
Eligibility tool
For renovation - Repairs
Estia Renovation
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Find the personal loan that best suits your needs
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EXPRESS personal loanWith an EXPRESS loan, you get up to €6,000 in cash the
moment you need it, quickly and easily via your desktop or mobile.
Reward
Personal loan with mortgage prenotation
Overdraft
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Find the debt consolidation solution that suits you best
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Weight off your shoulders NBG debtsGet better control over your finances, by
easily transferring installments from all your NBG products in one payment.
Retail Banking & Products of Small & Medium-sized Enterprises (SMEs) Overdue
Demands We provide you with the opportunity of settling your overdue debts.
Let us find together a solution that best suits your needs.
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Find the student loan that best suits your needs
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Student loanWith the Student Life loan, you can cover your needs and pay low
monthly installments for the first year. This way, you can manage your budget
even better.
Student Loan Programbacked by the European Investment Fund (EIF), exclusively
designed for students.
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Find green solutions that best suit your needs
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Green loanYou can cover your needs, with respect to the environment, with a
green loan. Upgrade the energy efficiency of your house.
“Exoikonomo 2023” programEnergy-saving house? Of course, with the help of
NBG. Find all the necessary support and guidance you need to upgrade your
home.
Green LoanWe, at NBG, bring first the Green Loan to your home, backed by the
guarantee of the European Investment Fund (EIF).
Exoikonomo 2021
Exoikonomo – Autonomo Expression of Interest Form
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Find property solutions that best suit your needs
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Property loan for other uses Buy or renovate your property for office or
other use, with favorable financing terms. Pay low monthly installments and
repay in up to 40 years.
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For my child
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Find the vehicle insurance that best suits your needs
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Auto Protect (Private car & Motorcycle) insurance planYou can count on
Ethniki General Insurance for your car insurance and have one less thing to
worry about, easily and reliably.
Private-use farm truck insurance programChoose the package and the duration
that best fits your needs and insure the vehicle you trust every day, with
flexibility and privileges.
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Find the health insurance that best suits your needs
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Full HealthChoose the hospital care plan Full Health and feel safe, by
covering your hospitalization costs in Greece or abroad in a flexible way.
Full Health Emergency CareCover expenses in the event of emergencies at
outpatient clinics or emergency departments, using a flexible plan that does
not require you to fill out a health questionnaire.
Full Preventive healthcare insurance program By preventing risks threatening
your health and your family, you will one less thing to worry about. Take
care of them while enjoying additional benefits.
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Life insurance for mortgage loan borrowersFor you and your family.
Find the home insurance that best suits your needs
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Home insuranceYou can simplify your everyday life by insuring your home or
your summer home according to your individual needs.
Property insuranceInsuring your home, office or business against fire,
earthquake or theft, you will have one less thing to worry about.
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Find the card & personal items insurance that best suits your needs
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Card and personal items insurance Receive compensation in the event that your
card and all the personal items you carry with you get stolen. All this with
just €28 per year.
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Full Cyber ProtectionYou can now provide insurance protection to you and your
family members against cyber and electronic risks.
* Planning tomorrow
Health and SafetyWe're here to offer answers to common questions, such as
everyday habits for better health or the key features of a good insurance
plan.
TravelsWe’re here to offer ideas on research, organization, place,
preparation or early savings that can make any trip an unforgettable
experience.
Life and FamilyFun, health, saving money, quality time together, daily
habits, and studies are just some of the topics discussed in the following
articles.
My financesWe are here to offer ideas and solutions on how to manage your
finances better, from your bills and cards, to your investments and your
goals.
My homeTo feel good in your home, live the moments you have imagined in it,
and take care of it we offer ideas and tips for intelligent space management.
Overcoming difficultiesLife can sometimes be unpredictable. We are here to
offer solutions and ways to help so you can deal with difficult times.
Studies and CareerChoosing a course of study or a first job? Study and work
are key pillars of life, and whatever stage you’re at, we offer valuable
insights.
Energy and EnvironmentLearn about environmental protection, energy issues and
green habits that can benefit you in many ways.
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* Everyday needs
Everyday needs
* Accounts
Accounts
* Find the account that best suits your needs
* NBG Savings Account
* Everyday accounts
* NBG Current Account
* Student account
* Foreign currency savings account
* Salary accounts
* Salary Reward
* Salary Value
* I want to see all accounts
* Packages
Packages
* Find the reward package that best suits your needs
* Premium
* e-Value
* Value
* Value plus
* I want to see all packages
* Cards
Cards
* Find the card that best suits your needs
* Check out our new credit cards
* Virtual Prepaid Mastercard
* The Cards of Life
* Credit card
* Silver
* Gold
* Black
* Dual card
* Flexy card
* Toyota Visa
* My Club Card Visa
* Dual card
* Debit card
* Dual card
* Debit Mastercard
* Prepaid card
* Prepaid Mastercard
* Social Solidarity Prepaid Mastercard
* I want to see all cards
* Digital Banking
Digital Banking
* Digital Banking capabilities
* Internet Banking
* Mobile Banking
* Next by NBG
* Transactions
* Digital Onboarding
* Add a co-beneficiary online
* Open new account (Savings & Current)
* Debit cards
* Prepaid Mastercard
* Virtual prepaid Mastercard
* Money Box
* Apple Pay
* Xiaomi & Garmin Pay
* Google pay
* Account aggregation
* Statements
* Alerts
* IRIS Online Payments
* Insure & Invest
* Card insurance
* Car insurance
* Health insurance
* Time deposit accounts online
* Stocks online
* Investment products online
* Mutual funds investment
* Lending
* Credit cards
* EXPRESS personal loan
* Security & Information
* Push notifications
* Digital Banking credentials
* Personal details' update via Digital Banking
* Transactions approval at Digital Banking
* Cards & account settings online management
* Additional Transaction Authenticator (3FA)
* Other
* Digital services
* I want to see all Digital Banking capabilities
* Other services
Other services
* Safe deposit
* Cheques and payments in euro
* Send money abroad (euros)
* SEPA Instant payments
* I want to see all transaction services
* Useful tools
Useful tools
* IBAN calculator
* Mortgage calculator
* Eligibility tool
* Go For More points calculator
* I want to see all online banking tools
* Borrowing
Borrowing
* Mortgage
Mortgage
* Find the mortgage that best suits your needs
* Reward program for performing borrowers
* Estia Fixed
* The homes we live in
* For purchase
* my First Home
* ‘Spiti mou’ housing program for young adults
* Estia Green
* Estia Privilege
* Eligibility tool
* For renovation - Repairs
* Estia Renovation
* I want to see all mortgages
* For personal use
For personal use
* Find the personal loan that best suits your needs
* EXPRESS personal loan
* Reward
* Personal loan with mortgage prenotation
* Overdraft
* Personal loan backed by liquid assets
* I want to see all personal loans
* Debt consolidation
Debt consolidation
* Find the debt consolidation solution that suits you best
* Weight off your shoulders NBG debts
* Retail Banking & Products of Small & Medium-sized Enterprises (SMEs)
Overdue Demands
* I want to see all debt settlement solutions
* Studies
Studies
* Find the student loan that best suits your needs
* Student loan
* Student Loan Program
* I want to see all student loans
* Eco solutions
Eco solutions
* Find green solutions that best suit your needs
* Green loan
* “Exoikonomo 2023” program
* Green Loan
* Exoikonomo 2021
* Exoikonomo – Autonomo Expression of Interest Form
* I want to see all eco loans
* Property
Property
* Find property solutions that best suit your needs
* Property loan for other uses
* I want to see all mortgages
* Saving and investing
Saving and investing
* Savings solutions
Savings solutions
* Find the savings solution that best suits your needs
* For my child
* NBG Children
* I want to see all saving programs
* Investment solutions
Investment solutions
* Find investment solutions that best suit your needs
* Time deposit accounts
* Time deposit accounts in euro
* Time deposits in foreign currency
* 18-month Time Deposit in USD
* New Time Deposit Programs
* Monthly
* e-Term Deposits
* e-Term Deposits for 1, 3, 6 & 12 Months
* Investments
* Mutual Fund: NBG Asset Allocation Fund of Funds
* DILOS EXTRA INCOME V 24months - Mutual Fund
* New Generation Investment
* Delos Mutual Funds
* SICAV mutual funds NBG AM Luxembourg
* Third party UCITS
* Bonds
* Shares
* Investment-insurance solutions
* Full [10 Bond Fund]
* Full Capital Plan
* Full Capital Plan Shield investment program
* Full Life Plan
* I want to see all investment solutions
* Insuring
Insuring
* Vehicles
Vehicles
* Find the vehicle insurance that best suits your needs
* Auto Protect (Private car & Motorcycle) insurance plan
* Private-use farm truck insurance program
* I want to see all vehicle insurance programs
* Health
Health
* Find the health insurance that best suits your needs
* Full Health
* Full Health Emergency Care
* Full Preventive healthcare insurance program
* I want to see all health insurance programs
* Life
Life
* Life insurance for mortgage loan borrowers
* Home
Home
* Find the home insurance that best suits your needs
* Home insurance
* Property insurance
* I want to see all home insurance solutions
* Cards and personal items
Cards and personal items
* Find the card & personal items insurance that best suits your needs
* Card and personal items insurance
* I want to see all card & personal belongings insurance
* Online risks
Online risks
* Full Cyber Protection
* Planning tomorrow
Planning tomorrow
* Health and Safety
* Travels
* Life and Family
* My finances
* My home
* Overcoming difficulties
* Studies and Career
* Energy and Environment
* I need more information
Ελληνικά
TRANSACTIONS - FREQUENTLY ASKED QUESTIONS
Find the answers you need about your transactions
Do you need more information? Send us your question.
* Individuals
* Questions about bank products & services
* FAQs
How can I update my details?
You can update your details through Digital Banking service, by uploading the
relevant documents. You can also update them via gov.gr and the eGov-KYC
service, without needing to upload any documents. If you are not an active
Digital Banking user, you can register online and then follow the relevant
procedure or visit an NBG branch.
What are NGB’s bic and swift codes?
NGB’s BIC/SWIFT codes are: “ETHNGRAA”.
What’s an IBAN?
IBAN (pronounced “eyeban”) is derived from the initial letters of the words
“International Bank Account Number”) and is a standardized, unique and
electronically processable bank account number. For more detailed information,
see here.
How can I handle a suspicious transaction?
If you have spotted a suspicious transaction you will have to immediately change
your secret password for the Digital Banking services and/or temporarily freeze
your cards. You should also contact us by calling at +30 210 77 27 440 (24/7) or
by e-mail at contact.center@nbg.gr or by visiting an NBG branch.
How can I book my appointment?
You can schedule your appointment by:
* Following the link here
* Logging into Digital Banking if you have access credentials
* Visiting your collaborating branch
The appointment can be conducted over the phone or at your collaborating branch.
How can I set up / cancel a standing order?
You can register or cancel a standing order via the Internet Banking or by
visiting an NBG Branch, after booking online your appointment.
Can I set up / cancel a standing order via Internet Banking?
You can. However, you should note that if you set up a standing order via the
Internet Banking Service, you can cancel it only through the said service. The
same applies for the Branch as well.
How can I challenge a transaction?
You can submit an application to challenge a transaction carried out with a card
(credit, debit and prepaid) via Internet Banking. Go to your card’s
transactions, find the transaction(s) and select “Challenge transaction”.
How can I find an old transaction in my account?
To find an older transaction, select your account and the period of interest, by
filling in the fields “From” - “To”. You can also perform a search based on the
options “Reason” and “Amount”.
How can I cancel a transaction via Internet Banking?
To cancel a transaction made via the Internet Banking service, go immediately
after its execution to the transaction confirmation “window” or to the “Recent
Transactions” window in the “Transfers and Payments” window. You should know
that this action must be done within the time limits specified each transaction.
Why can’t I complete an online transaction?
You must check if:
1) you have completed all the required fields (they are marked with a red
asterisk).
2) you have entered the one-time OTP code exactly as you have received it on
your mobile phone. If you still have trouble with the transaction, you can do
one of the following:
* Call us at +30 210 48 48 48 4
* Fill in the online contact form
* Send us an email at contact.center@nbg.gr.
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DIGITAL BANKING
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* Next by NBG
* Customer onboarding
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* Get Internet Banking codes for your business
Customer service
* Get more info
* Book an appointment
* The new Digital Age in transactions is here!
* Talk to a Corporate Transaction Banking Officer
* Talk to a Business Liaison
* I want to make a complaint
* Find service points
* Talk to a Business Banking RM
* I want to apply for sponsorship
* APS
* ATM Network
* Social Media terms of Use
Rates & currency exchange
* NBG Rates / Rates and charges
* Currency Exchange Report
* Fee Information Documents
* Payment account transfer
* Structured products
* Newsletter
* PSD 2
* Consumer information according to the PSD2 Service Directive
* Code of Ethics
* Inactive accounts information
* Depositor Information Sheet
* Investor Information Sheet
* Social Media terms of Use
Useful links
* Compliance
* Transaction security
* General terms & conditions for the provision of indirect clearing services
* FAQs about Digital Banking
* Blocked card
* I lost my card
* Card activation
* My account is locked
* Business Βanking
* Corporate & Investment Banking
* Frequent questions
* Legalization Documents
* Power of Attorney Templates for Individuals
* Financial Institutions
* Terms of use for e-Signature
* Investigations on Movable Assets & Debts
* Social Media terms of Use
Digital Banking
* Internet Banking
* Mobile Banking
* Next by NBG
* Customer onboarding
* Digital Banking for businesses
* Get Internet Banking codes for your business
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