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ACCESSIBLE CUSTOMER SERVICE PLAN FOR LEARNING TREE INTERNATIONAL – CANADA

Our mission is to provide technical professionals and managers with the skills
and knowledge that significantly enhance their on-the-job productivity and
thereby improve the performance and increase the competitive advantage of their
employers. In fulfilling this mission, the Company strives at all times to
provide its goods and services in a way that respects the dignity and
independence of individuals with disabilities.


OUR COMMITMENT

In fulfilling our mission, the Company is committed to excellence in serving all
customers, including people with disabilities. We are also committed to
providing individuals with disabilities the same opportunity to access our goods
and services and allowing them to benefit from the same services, in the same
place and in a similar way as other members of the public.


PROVIDING GOODS AND SERVICES TO INDIVIDUALS WITH DISABILITIES

The Company is committed to excellence in serving all customers including
individuals with disabilities and we will carry out our functions and
responsibilities in the following areas:

Communication
We will communicate with individuals with disabilities in ways that take into
account their disability. The Company will offer to communicate with individuals
e-mail or in person if telephone communication is not suitable for the person's
communication needs. The Company will also provide publications in alternative
formats, upon request, dependent upon document specifications.

Assisted Devices
The Company recognizes that some customers with disabilities use assistive
devices in order to access or benefit from the Company's services. The Company
will use its best efforts to accommodate all assistive devices. However, if
necessary, the Company will use alternate methods to provide service to
customers with disabilities in a manner that takes their disability into
consideration.

Telephone Services
If telephone communication is not suitable to the needs of the disabled
individual, we will offer to communicate with customers by e-mail. For any
disabled persons attempting to access our services, we individualize
accommodation as required. As technology continues to change and improve, we
will provide the best solution available at that time.

Billing
If telephone communication is not suitable to the needs of the disabled
individual, we will offer to communicate with customers by e-mail. For any
disabled persons attempting to access our services, we individualize
accommodation as required. As technology continues to change and improve, we
will provide the best solution available at that time.


SERVICE ANIMALS AND SUPPORT PERSONS

We welcome individuals with disabilities and their service animals. Service
animals are allowed on the parts of our premises that are open to the public.

We also welcome individuals who are accompanied by a support person. Any person
with a disability who is accompanied by a support person will be allowed to
enter the Company's premises with his or her support person. Fees will not be
charged for support persons.


NOTICE OF TEMPORARY DISRUPTION

Should a temporary disruption occur we will notify individuals promptly. This
notice will be clearly posted and will include information about the reason for
the disruption, the anticipated duration and a description of alternative
facilities or services, if available.

In the event of a planned or unexpected disruption to services or facilities for
those with disabilities, we will provide prompt notification by way of:

 * Telephone, e-mail, poster on the front door and in reception.
 * E-mail will be sent to staff so they can communicate to those affected.


TRAINING FOR STAFF & OTHERS

Training will be provided to all Company employees, agents and/or contractors
who deal with the public that act on behalf of the Company.

As reflected in Ontario Regulation 429/07, regardless of the format, training
will cover the following:

 * An overview of the Accessibility for Ontarians with Disabilities Act, 2005
   and the requirements of the customer service standard
 * Our plan related to the customer service standard
 * Video "Service-Ability: Transforming Ontario's Customer"
 * How to interact and communicate with people with various types of
   disabilities
 * How to interact with people with disabilities who use an assistive device or
   require the assistance of a service animal or a support person
 * What to do if a person with a disability is having difficulty in accessing
   our services
 * Staff will also be trained when changes are made to the plan

Training will also be provided to new employees, agents and/or contractors who
deal with the public or act on our behalf during orientation. Revised training
will be provided in the event of changes to legislation, procedures and/or
practices. The Company will keep a record of training that includes the dates
training was provided and the number of employees who attended the training.


FEEDBACK PROCESS

The Company's ultimate goal is to meet and exceed customer expectations while
servicing customers with disabilities. Comments on our services regarding how
well those expectations are being met are welcome and appreciated. Customers who
wish to provide feedback on the way the Company provides goods and services may
do so by:

E-Mail: cncourses@learningtree.ca
Phone: 1-888-843-8733
Mail: Accessibility Feedback, Learning Tree International, 2300-160 Elgin
Street, Ottawa, ON K2P 2N8

All feedback will be directed to the Administration & Customer Service Manager.
Those offering feedback can expect to hear back from our firm within ten [10]
business days. The Company will endeavour to provide a response in a format
accessible to the customer.

If the Customer Service Team is not able to resolve, we are pleased to offer you
the following method of resolving your concerns or issues: E-Mail
 debbie_finnigan@learningtree.ca or you can reach her at (613) 368-9953.

Complaints will be addressed according to our organization's regular complaint
management procedures.


MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of ours that does not respect and promote the dignity and
independence of people with disabilities will be modified or removed.


QUESTIONS ABOUT THIS POLICY

This policy exists to achieve service excellence to customers with disabilities.
Questions about this policy may be directed to the Public Course Operations
Manager.

If you would like to receive a copy of this policy in an alternative format,
please contact the Public Course Operations Manager, via the contact information
above.


DOCUMENTS

Our written Accessible Customer Service Plan has been added to:

 * Our website
 * Printed and posted in Reception

Accessible Formats: Our customer service plan is in a format, which takes into
account people with disabilities.


LEARNING TREE INTERNATIONAL WEB PRIVACY STATEMENT.

Learning Tree International is committed to preserving the privacy of those who
inquire, purchase or enroll in our programs or visit this website. This
document, as our official Privacy Policy, will outline how we gather and utilize
various sources of information obtained by Learning Tree.


GENERAL:

Learning Tree collects identifiable information (Personal Information) that you
may provide to us when you enroll in one of our courses, send us registration
over the Internet, or mail or contact us by phone or through the Internet. This
information may include your name, job title, organization information, contact
information, payment information (such as credit card), previous educational
history and work experience.


WEBSITE "LOG-FILE" INFORMATION:

For each visitor to our web page, our web server automatically recognizes only
the Internet (IP) address. It does not recognize your domain or your e-mail
address.


COOKIES:

Our site may pass a "cookie" (a string of information that is sent by a website
to be resident on your system's hard drive, and/or temporarily in your
computer's memory blocks). The purpose of a cookie is to tell the web server
that you have returned to a particular page. You may set your browser to decline
cookies. If you do so, however, you may not be able to fully experience some
interactive features of the site.


UTILIZATION OF INFORMATION:

Learning Tree will only use your Information for the specific purpose for which
you submitted the Information, except that Learning Tree may use Information
obtained from this site in a non-identifiable aggregate form to provide
advertisers and/or other third parties our general website usage statistics.
Learning Tree will use your Information for the following purposes:

 * Provide you with information about Learning Tree courses and services;
 * Enroll you in one of Learning Tree's courses or programs and manage your
   participation in the course;
 * Keep track of your completion of courses;
 * Communicate with you about a course you have enrolled in;
 * Respond to your inquiries, post your comments or statements on any blog or
   other online forum maintained on the Site, or take other actions in response
   to your inquiries or other online activities;
 * Communicate with you about other courses or programs that may be of interest
   to you;
 * Communicate with you about specific jobs, job opportunities or general
   information about employment opportunities with Learning Tree, in the event
   you submitted your resume online. Please note additional terms and policies
   will apply for employment applicants;
 * Communicate with you about our brands, products, events for other promotional
   purposes, including co-branded offers, if you have opted to receive such
   communications either by providing us with your contact information
   (including email address). You can opt-out of receiving marketing information
   at any time either by selecting preferences at the time you provide us with
   your information, following the unsubscribe links on any marketing sent to
   you or by calling 1-888-843-8733. Except as provided below, we do not make
   the e-mail addresses of those who visit our website available to other
   organizations.


TELEPHONE NUMBERS AND TELEPHONE CALLS FROM LEARNING TREE:

Visitors who provide us with their telephone numbers may receive telephone
contact from us with information regarding orders (or requests for information)
they have placed online. They also may receive telephone contact from us with
information regarding new products and services or upcoming events. If you do
not wish to receive such telephone calls, please let us know by sending an
e-mail to us, by calling us, or by writing to us. Except as provided below, we
DO NOT make the telephone numbers of those who visit our website available to
other organizations.


YOUR WORKPLACE MAILING ADDRESS:

If you provide us with your workplace mailing address you may receive periodic
mailings from us at your workplace with information on new products and services
or upcoming events. If you do not wish to receive such mailings, please let us
know by sending an e-mail to us, by calling us, or by writing us.


DISCLOSURE OF INFORMATION:

Learning Tree considers your Information confidential and does not sell it to
others. However, there are limited circumstances that require us to share it
with others.

 * Agents and Service Providers: We sometimes employ or contract with other
   companies and individuals to perform functions on our behalf, such as
   supporting our systems infrastructure, providing recruiting services, and
   supporting our call centers. These parties are under a legal obligation to
   only use your information for purposes related to the services they provide.
 * Business Transfers: If Learning Tree or one of its business units is sold or
   its assets is/are acquired, Information relevant to the operation sold could
   be one of the transferred assets.
 * Legal Requirements: Learning Tree may also disclose Information about users
   in response to (a) requests from local, state or federal law enforcement
   officials; (b) any judicial, administrative or similar proceeding or order,
   such as subpoena; (c) if required by law; or (d) in special circumstances,
   such as in response to a physical threat or perceived physical threat to any
   individual or to enforce the terms of use of this site.
 * Course Partners: If you enroll in, or attend a course presented by one of our
   Partners (e.g. Disney Institute), Learning Tree will send the Course Partner
   all information related to the course and your participation, including
   contact and course information.


CHILDREN'S PRIVACY:

Learning Tree does not knowingly collect personally identifiable information
from minors under age 18 without appropriate consent from the minor and in some
circumstances their parent/guardian.


INTERNATIONAL USERS:

If you are located outside of the United States, please note that this site is
hosted on our computer servers in the United States. Therefore, your information
may be processed and stored in the United States. As a result, the governments,
courts, or law enforcement or regulatory agencies may be able to obtain
disclosure of your information through laws applicable in the United States.
Your use of this site or submission of any personal information will therefore
constitute your consent to the transfer of your personal information outside of
your home country.


SECURITY:

This site has security measures in place designed to help protect against the
loss, misuse and alteration of the information under our control. We use Secure
Socket Layer (SSL) encryption to protect data transmissions of personal
information. Learning Tree will not be liable for disclosures of your personal
information due to errors in transmission or unauthorized acts of third parties.
We have undertaken all commercially reasonable efforts to prevent unauthorized
Internet access to visitor data retained in our servers; however, Learning Tree
cannot ensure or warrant the security of any information you transmit to us or
any information provided online, and you do so at your own risk. Users must
accept all risks associated with any data transmission, including the risk that
their personal information may be intercepted in transit.


PROVIDING ACCESS TO PERSONAL INFORMATION:

Upon request, and unless prohibited by law, Learning Tree shall inform customers
of the existence, use, and disclosure of their personal information and provide
access to that information. An individual shall be able to challenge the
accuracy and completeness of the information and have it amended as appropriate.


LINKS TO THIRD PARTY SITES:

We may make content or services from other websites including our affiliated
websites available to you from links located on this website. These "other"
domains (websites) are not controlled by Learning Tree International. We
encourage our users to be aware when they leave our site and to read the privacy
policies of each and every website that collects personally identifiable
information. Visiting sites linked from www.LearningTree.com is at your own
risk.


OPT-OUT:

If you wish to opt-out of email communications, please let us know your
preference here. To opt out of phone or mail communications, please send your
request via email to cncourses@learningtree.ca. Please allow up to 10 days for
Learning Tree to process your request.


POLICY MODIFICATIONS:

Please check this page periodically for changes to this Privacy Policy. We
reserve the right to modify this policy as we deem appropriate by posting a new
privacy policy at this location. If we decide make material changes to our
Privacy Policy, we will send you advance notification and where necessary obtain
you consent. Thank you for visiting our website and your interest in Learning
Tree's programs.


COMMENTS AND QUESTIONS:

If you have any questions, comments or concerns about our Privacy Policy, you
may contact us at the following address:


MAIL:

Learning Tree International
150 Elgin Street
Suite 1000
Ottawa, Ontario K2P 1L4
Canada


E-MAIL:

cncourses@learningtree.com


PHONE:

1-888-THE-TREE
(1-888-843-8733)
(613) 237-0098


FAX:

(613) 237-4588

Learning Tree is the premier global provider of learning solutions to support
organizations’ use of technology and effective business practices.


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Contact Us 888-843-8733 info@learningtree.ca

PO Box 171 Ottawa, ON K1P 6C4

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COOKIE LIST

A cookie is a small piece of data (text file) that a website – when visited by a
user – asks your browser to store on your device in order to remember
information about you, such as your language preference or login information.
Those cookies are set by us and called first-party cookies. We also use
third-party cookies – which are cookies from a domain different than the domain
of the website you are visiting – for our advertising and marketing efforts.
More specifically, we use cookies and other tracking technologies for the
following purposes:

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

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