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Submitted URL: http://intelagent.ai/
Effective URL: https://www.wbb.ai/
Submission: On May 01 via api from US — Scanned from GB
Effective URL: https://www.wbb.ai/
Submission: On May 01 via api from US — Scanned from GB
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* PRODUCT
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* ABOUT WBB
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CONTACT US BOOK A DEMO
THE WORLD'S MOST COMPLETE
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IN MINUTES. FROM A SINGLE PLATFORM.
LET'S CHAT LEARN MORE
TRUSTED ACROSS THE PUBLIC, PRIVATE AND THIRD SECTORS
“The bots streamline user experience, decreases dwell time and impacts call
centre volumes.
WBB can’t do enough for us, this has been a very positive
experience .”
Local Government West Berkshire Council
“The Intelagent platform is doing a fantastic job in offering passengers a more
convenient way to find information around journey planning, station facilities,
and fares.”
Transport Transport for Wales
“I genuinely believe we are building a market leading chatbot experience with
your fantastic team and Intelagent platform. You’ve been an absolute pleasure to
work with.”
Utilities PFP Energy
Read more
SITUATION
When Keolis Amey took over the TfW franchise they allocated £5bn over 15 year to
improve infrastructure and the passenger experience. Bots were to form a large
part of the initiative.
SOLUTION
TfW used Intelagent to build and deploy a passenger facing chatbot they called
'Rhod'! Rhod has improved access to ticketing, station information, and delay
repay services.
IMPACT
TfW has seen a 25% reduction in delay repay calls and a 15% reduction is emails
related to the same topic. Lost property enquiries via phone and email have also
significantly reduced.
LESS CALLS
'Low value' calls are reduced by up to 60%, meaning teams have more time to deal
expertly with the customers that really need them.
LESS EMAILS
Our bots answer the simple and the not so simple, making meaningless email
enquiries a thing of the past.
HIGHER REVENUES
Giving your customers fast, effective, automated access to your products and
services increases revenues and improves customer retention.
PRODUCTIVE TEAMS
Internal bots work across HR, IT, Finance and all key departments to help teams
access the info they need quickly so they can get on with the day job.
HAPPIER CUSTOMERS
Customers who self-serve are proven to be happier, generating higher NPS scores
and presenting higher levels of positive sentiment.
LEARN
AGENT AUGMENTATION WITH DIGITAL ASSISTANTS...
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EBOOK
FREE EBOOK: 7 TIPS FOR DIGITAL TRANSFORMATION IN LOCAL GOVERNMENT
Claim your free guide to digital Transformation for Local Authorities.
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CHOOSE YOUR PRICE, BUT YOU SHOULDN'T HAVE TO CHOSE YOUR FEATURES
STARTER
£499/MO
Flat fee for up to 2,500 monthly messages, and one channel.
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* Build unlimited bots
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* Live chat
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* Unlimited languages
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PRO
£2499/MO
Flat fee for up to 25,000 monthly messages, and two channels.
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* Build unlimited bots
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* 24/7 online support
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* Intelligent chat routing
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* Customer sentiment analysis
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* WCAG 2.1 Accessibility
GET IN TOUCH
ENTERPRISE
£4499/MO
Flat fee for up to 100,000 monthly messages, and four channels.
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* Build unlimited bots
* 20+ Pre build bot templates
* Live chat
* Analytics dashboard
* Unlimited languages
* 24/7 online support
* NLP training suite
* Intelligent chat routing
* Dedicated Account Manager
* Customer sentiment analysis
* Voice mode
* Browser calling
* Multi channel deployment
* WCAG 2.1 Accessibility
GET IN TOUCH
FAQ
QUESTIONS?
WHAT IS A MESSAGE LIMIT?
When we talk about messages, we mean responses from one of your bots. For
example, if a customer asks for a bill update, the bot will ask for a postcode
(1 message), and then give the answer to the query (another message). That would
count as 2 messages in total. If you hit your limit, your Account Manager will
work with you to understand why, and determine whether there's a better license
tier for you.
CAN I BUILD CUSTOMER AND COLLEAGUE BOTS IN ONE LICENSE?
Yes, you have control over which bots you build, and who they help. You just
need to select that during the build process, it's really easy!
CAN I CHANGE MY PLAN LATER?
Yep you can move between plans as you wish and we can pro rata the billing. If
you hit your message limit, we will let you know and you can decide whether or
not you want to move to the next license level.
WHAT'S INTELLIGENT CHAT ROUTING?
Sometimes your bots won't be able to answer questions. In that instance the bot
will ask if the user wants to chat to a human. Then the bot will alert the best
placed team member to take over the chat based on their skillset and the topic
of the enquiry.
WHAT IS A CHANNEL EXACTLY?
When we talk about channels, we're basically asking where you want your bot to
live! It could be on your website, in a mobile app, on Facebook Messenger, on
Whatsapp, on your intranet, or somewhere else, like Microsoft Teams or Slack.
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