helpx.adobe.com Open in urlscan Pro
2600:140b:1a00:19::17dc:44a9  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Acrobat users encountering sign-in prompts or are unable to sign in
 *  *  *  * Adobe
          *  *  * Creativity & Design Creativity Creativity & Design
                   *  *  *  * What is Creative Cloud? Creative apps and services
                              for everyone
                        
                         *  * Photographers Lightroom, Photoshop, and more
                            * Students and teachers Save over 60% on Creative
                              Cloud
                            * Individuals 20+ creative apps, Acrobat, and more
                            * Business Solutions for teams and enterprises
                            * Schools and universities Simple administration and
                              licensing
                            * View plans and pricing Simple administration and
                              licesing
                     
                      * Featured products
                        
                         * Photoshop Image editing and design
                         * Adobe Express All-in-one design, video, photo, and
                           PDF app
                         * Lightroom Photo editing and organization
                         * Illustrator Vector graphics and illustration
                         * Premiere Pro Video editing and production
                         * Adobe Stock High-quality licensable assets
                         * View all products
                     
                      *  * Explore
                           
                            * Photo
                            * Graphic design
                            * Video
                            * Illustration
                            * Social media
                            * 3D & AR
                            * PDF
                        
                         * New releases
                           
                            * Adobe Firefly AI-powered content creation
                     
                      *  *  * 
                           
                            *  * Find the perfect app in about 60 seconds.
                              
                               * Get started
               
                * PDF & E-signatures
                  
                   *  *  * Products
                           
                            * Adobe Acrobat The complete PDF solution
                            * Acrobat plans and pricing
                            * Adobe Acrobat Sign The complete e-signature
                              solution
                            * E-signature plans and pricing
                            * Acrobat Reader View, scan, and annotate PDFs
                            * View all products
                     
                      *  * Shop for
                           
                            * Business
                            * Students & Teachers
                            * Home & Personal
                            * Government
                     
                      *  * Online Tools
                           
                            * PDF to Word
                            * Compress PDF
                            * Merge PDF
                            * Word to PDF
                            * View all tools
                        
                         * Business Resources
                           
                            * Developer resources
                            * E-signature tutorials
                            * Events & Webinars
                            * Articles & reports
                     
                      *  *  * Acrobat Pro
                           
                            * Create, edit, and sign documents with our
                              all-in-one PDF and e-signature solution.
                              
                               
                              
                              Start free trial
               
                * Marketing & Commerce
                   *  *  *  * Adobe Experience Cloud
                        
                         * Solutions
                           
                            * Data insights and audiences
                            * Personalized insights & engagement
                            * Content management
                            * Content supply chain
                            * Commerce
                            * Customer journeys
                            * B2B marketing
                            * Request a demo
                     
                      *  * Products
                           
                            * Analytics
                            * Real-Time CDP
                            * Marketo Engage
                            * Commerce (Magento)
                            * Workfront
                            * Customer Journey Analytics
                            * Product Analytics
                            * Journey Optimizer
                            * Experience Manager Sites (CMS)
                            * Experience Manager Assets (DAM)
                            * View all products
                     
                      *  *  * Artificial Intelligence
                              
                               * Sensei
                               * Sensei GenAI
                           
                            * Resources
                              
                               * Resource center
                               * Customer success stories
                        
                         *  * Support
                              
                               * Services and support
                               * Training
                               * Help documentation
                               * Partners
                           
                            * Events
                              
                               * Adobe Summit
               
                * Help & Support
                  
                   *  * Help and support
                        
                         * Help Center Troubleshooting and how-tos
                         * Enterprise Support Dedicated help for large
                           organizations
                         * Adobe Support Community
                         * Download and install
                         * Contact us
                     
                      * Common tasks
                        
                         * Manage my account
                         * Manage my plan
                     
                      * Learning resources
                        
                         * Creative Cloud tutorials Learn with tutorials
                           designed to inspire
                         * Adobe Express Quick videos to start a project
                         * Acrobat tutorials Learn the basics or refine your
                           skills
                         * Adobe Experience League Personalized learning to
                           develop your skills
                     
                      *  *  * 
                           
                            *  * Make social content and more with Adobe Express
                                 video tutorials.
                              
                               * Get started
         
          * Adobe
      
       *  * Sign In
          * 

 * 




ACROBAT USERS ENCOUNTERING SIGN-IN PROMPTS OR ARE UNABLE TO SIGN IN

Search


On this page

 * Issue
 * Resolution

Applies to: Adobe Acrobat Download and Installation

某些 Creative Cloud 应用程序、服务和功能在中国不可用。



Adobe Acrobat has made certain fixes and updates to its licensing workflows. As
a result, Acrobat will now start pinging the new Adobe servers for completing
the licensing workflows. This change is being rolled out to users in phases. For
most users, we have ensured that this change is seamless without any prompts or
interruptions. However, in some scenarios, users might be prompted to sign in,
depending on their machine configuration. This is required to validate
subscription status with the new Adobe licensing servers. If you’re an Acrobat
user and are prompted to sign in, then simply signing in to the Acrobat
application with correct credentials will work for you. If you’re unable to sign
in and are facing issues, then you can try the troubleshooting steps below to
resolve the issue.


ISSUE

Some Acrobat users, who have previously signed into their Adobe or enterprise
accounts, are prompted to sign in again, when they launch Acrobat.

Also, in some cases, users are able to sign in, but get the following error
after they sign in successfully, and are unable to proceed with Acrobat:




RESOLUTION

 1. If you are prompted, sign in and continue using Acrobat.
    
    If you see the above error message after you sign in, use the following
    options to resolve this issue.

 2. If you have an outdated version of Creative Cloud desktop app installed
    (prior to version 4.9), you must update to the latest version. For details,
    see this document.

 3. If you are an enterprise customer, ask your IT Admin to whitelist the
    following URLs:
    
     * https://lcs-cops.adobe.io
     * https://lcs-robs.adobe.io
     * https://lcs-ulecs.adobe.io
     * https://ims-na1.adobelogin.com
     * https://resources.licenses.adobe.com
    
    For a complete list of network endpoints that need to be whitelisted by your
    IT Admin, see this document.

 4. Enable TLS 1.2:
    
     1. Open the Internet Properties dialog (In the Windows Run dialog, type
        inetcpl.cpl and press Enter).
     2. Go to the Advanced tab.
     3. Scroll to the bottom of the settings list.
     4. Ensure the TLS 1.2 option is checked.

 5. If you continue to have issues with using Acrobat, contact Adobe support.


MORE LIKE THIS

 * Troubleshoot user and license information issues

Legal Notices   |   Online Privacy Policy


ASK THE COMMUNITY

Post questions and get answers from experts.

Ask now


CONTACT US

Real help from real people.

Start now
^ Back to top
Was this page helpful?
Yes
No
No comment Submit
By clicking Submit, you accept the Adobe Terms of Use.
 *  *  * Shop for
          * Creative Cloud
          * Photoshop
          * Adobe Express
          * Photography
          * Premiere Pro
          * Adobe Stock
          * Elements Family
          * Document Cloud
          * Acrobat
          * Acrobat Sign
          * Special offers
          * View plans and pricing
          * View all products
   
    *  *  * For business
             * Creative Cloud for business
             * Creative Cloud for enterprise
             * Acrobat for business
      
       *  * For education
             * Discounts for students and teachers
             * Schools and universities
             * Digital Learning Solutions
      
       *  * For mobile
             * Apps for iOS
             * Apps for Android
   
    *  * Experience Cloud
          * What is Experience Cloud?
          * Analytics
          * Experience Manager
          * Commerce
          * Marketo Engage
          * Workfront
          * Terms of Use
   
    *  *  * Support
             * Download and install
             * Help Center
             * Adobe Support Community
             * Enterprise Support
             * Genuine software
      
       *  * Resources
             * Adobe Blog
             * Adobe Developer
      
       *  * Adobe Account
             * Log in to your account
   
    *  * Adobe
          * About
          * Careers
          * Newsroom
          * Corporate responsibility
          * Investor Relations
          * Supply chain
          * Trust Center
          * Events
          * Diversity and inclusion
          * Integrity

 *  * Featured products   
   
    * Adobe Acrobat Reader
    * Adobe Express
    * Photoshop
    * Illustrator

 *  *  * Change region
       *  * 
          * 
          * 
          * 
   
    * Copyright © 2023 Adobe. All rights reserved.
       * Privacy
       * Terms of Use
       * Cookie preferences
       * Do not sell or share my personal information
       * AdChoices

Language Navigation

Language Navigation

Choose a region

Selecting a region changes the language and/or content on Adobe.com.

 * Americas

 * Brasil
 * Canada - English
 * Canada - Français
 * Latinoamérica
 * México
 * Argentina
 * Colombia
 * Perú
 * Chile
 * United States

 * Asia Pacific

 * Australia
 * Hong Kong S.A.R. of China
 * India - English
 * Indonesia - English
 * Malaysia - English
 * New Zealand
 * Philippines - English
 * Vietnam - English
 * 中国
 * 中國香港特別行政區
 * 台灣地區
 * 日本
 * Indonesia
 * Malaysia
 * Pilipinas
 * Việt Nam
 * भारत
 * 한국
 * Singapore
 * Thailand - English
 * ประเทศไทย

 * Europe, Middle East and Africa

 * Africa - English
 * België - Nederlands
 * Belgique - Français
 * Belgium - English
 * Česká republika
 * Cyprus - English
 * Danmark
 * Deutschland
 * Eesti
 * España
 * France
 * Greece - English
 * Ireland
 * Israel - English
 * Italia
 * Latvija
 * Lietuva
 * Luxembourg - Deutsch
 * Luxembourg - English
 * Luxembourg - Français
 * Magyarország
 * Malta - English
 * Middle East and North Africa - English
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * România
 * Schweiz
 * Slovenija
 * Slovensko
 * Suisse
 * Suomi
 * Svizzera
 * Türkiye
 * United Kingdom
 * България
 * Россия
 * Україна
 * الشرق الأوسط وشمال أفريقيا - اللغة العربية
 * ישראל - עברית
 * Sverige
 * Saudi Arabia - English
 * United Arab Emirates - English
 * الإمارات العربية المتحدة
 * المملكة العربية السعودية

Locale Modalv2

We have detected you are visiting a different region on adobe.com


アドビWEBサイトの地域設定がお客様の位置情報と一致しません。

お客様の位置情報にもとづき、その地域に適したコンテンツ、サービス、価格が確認できる日本のwebサイトをおすすめします。

日本
United States


Language Navigation

Language Navigation

Choose a region

Selecting a region changes the language and/or content on Adobe.com.

 * Americas

 * Brasil
 * Canada - English
 * Canada - Français
 * Latinoamérica
 * México
 * Argentina
 * Colombia
 * Perú
 * Chile
 * United States

 * Asia Pacific

 * Australia
 * Hong Kong S.A.R. of China
 * India - English
 * Indonesia - English
 * Malaysia - English
 * New Zealand
 * Philippines - English
 * Vietnam - English
 * 中国
 * 中國香港特別行政區
 * 台灣地區
 * 日本
 * Indonesia
 * Malaysia
 * Pilipinas
 * Việt Nam
 * भारत
 * 한국
 * Singapore
 * Thailand - English
 * ประเทศไทย

 * Europe, Middle East and Africa

 * Africa - English
 * België - Nederlands
 * Belgique - Français
 * Belgium - English
 * Česká republika
 * Cyprus - English
 * Danmark
 * Deutschland
 * Eesti
 * España
 * France
 * Greece - English
 * Ireland
 * Israel - English
 * Italia
 * Latvija
 * Lietuva
 * Luxembourg - Deutsch
 * Luxembourg - English
 * Luxembourg - Français
 * Magyarország
 * Malta - English
 * Middle East and North Africa - English
 * Nederland
 * Norge
 * Österreich
 * Polska
 * Portugal
 * România
 * Schweiz
 * Slovenija
 * Slovensko
 * Suisse
 * Suomi
 * Svizzera
 * Türkiye
 * United Kingdom
 * България
 * Россия
 * Україна
 * الشرق الأوسط وشمال أفريقيا - اللغة العربية
 * ישראל - עברית
 * Sverige
 * Saudi Arabia - English
 * United Arab Emirates - English
 * الإمارات العربية المتحدة
 * المملكة العربية السعودية

Chat with us