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URL: https://jobs.sap.com/job/Walldorf-IT-Solution-Architect-%28fmd%29-ServiceNow-IT-Service-Management-69190/1046672301/
Submission: On April 07 via api from IE — Scanned from DE

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Text Content

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Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil



Sprache
 * Deutsch (Deutschland)
 * English (Global)
 * Français (France)
 * 日本語 (日本)
 * 简体中文 (中国大陆)

Bewerberprofil





IT SOLUTION ARCHITECT (F/M/D) - SERVICENOW IT SERVICE MANAGEMENT

Information Technology
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Laden...
Aufgabenbereich
Alle Bildung und TrainingConsulting and Professional ServicesCorporate
OperationsFinanzenInformation TechnologyKundenservice und
UnterstïutzungMarketingPersonalPre-SalesSalesSales OperationsSales
SupportSekretariat / AssistenzSoftware- QualitätssicherungSoftware-Design und
EntwicklungSoftware-Development OperationsSoftware-ResearchSoftware-User
ExperienceSolution und Produkt Management
Karrierestatus
Alle AbsolventenAusbildungBerufserfahrenStudenten
Land/Region
AlleDeutschlandÖsterreich


We help the world run better

Our company culture is focused on helping our employees enable innovation by
building breakthroughs together. How? We focus every day on building the
foundation for tomorrow and creating a workplace that embraces differences,
values flexibility, and is aligned to our purpose-driven and future-focused
work. We offer a highly collaborative, caring team environment with a strong
focus on learning and development, recognition for your individual
contributions, and a variety of benefit options for you to choose from. Apply
now!

 

What you’ll do

As an IT Solution Architect (f/m/d) on our team, you will define solution
architecture and ensure implementation of our IT Service Management solutions on
our harmonized ServiceNow landscape used by thousands of users across the globe.
You will closely collaborate with business owners, product managers, product
owners and other experts in an agile environment.

In your daily business, you will make technical and architecture concepts,
contribute to implementation, and operations of SAP’s Service Management
applications and landscape. You should be able to understand business demands,
design corresponding solution architectures and drive implementations with the
agile development team. In the program you are leading based on your deep
expertise and dedication to establish a reliable and end user friendly solution.

 

Concretely, you will:

 * Lead solution architecture for dedicated IT Service Management topics (e.g.
   Incident Management, Problem Management, Service Request Fulfillment, Change
   Management)
 * Work closely with sprint teams to ensure architectural design is transferred
   in working products
 * Become proficient with business processes and transfer business demands to
   reliable and simple solutions
 * Drive continuous improvements with focus on quality, stability, usability and
   maintainability
 * Applying DevOps mindset to take operational responsibility for the provided
   solutions
 * Establish a trusted partnership with our internal business and technical
   counterparts and enable “ONE TEAM” spirit from delivery to operation

 

What you bring

 * Academic degree (Bachelor or Master) in Information Technology, Software
   engineering, business informatics or related fields
 * 5+ years of professional working experience in architecture or development
   (with focus on ServiceNow)
 * Experience in designing large-scale IT systems
 * Experience in agile application delivery processes, procedures & agile
   implementation methods (e.g. SAFe)
 * Good IT/Cloud knowledge with particular focus on enterprise applications and
   application architecture
 * Experience in architecture development methods like UML, BPMN documentation
   methodologies and requirements analysis and application architecture design
   based on it
 * Leader and team player – give guidance and show excellent coordination
   skills, passionate about execution, motivated and self-managed

 

Meet your team

We are responsible for harmonizing and optimizing SAP’s support & cloud
operations processes and parts of security operations on a user-centric,
innovative platform, focused on delivering a simple, stable, effective and
desirable internal (for SAP employees) and external (for SAP customers) customer
service management. Central to this effort is the 3rd Party SaaS platform
ServiceNow and its applications IT Service Management (ITSM), IT Operations
Management (ITOM) and Security Operations Management (SecOps).

By creating this solution, we serve all SAP lines of business and cross teams.

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more
efficiently and use business insight more effectively. Originally known for
leadership in enterprise resource planning (ERP) software, SAP has evolved to
become a market leader in end-to-end business application software and related
services for database, analytics, intelligent technologies, and experience
management. As a cloud company with 200 million users and more than 100,000
employees worldwide, we are purpose-driven and future-focused, with a highly
collaborative team ethic and commitment to personal development. Whether
connecting global industries, people, or platforms, we help ensure every
challenge gets the solution it deserves. At SAP, we build breakthroughs,
together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working
models help ensure that everyone – regardless of background – feels included and
can run at their best. At SAP, we believe we are made stronger by the unique
capabilities and qualities that each person brings to our company, and we invest
in our employees to inspire confidence and help everyone realize their full
potential. We ultimately believe in unleashing all talent and creating a better
and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action
employer. We are committed to the values of Equal Employment Opportunity and
provide accessibility accommodations to applicants with physical and/or mental
disabilities. If you are interested in applying for employment with SAP and are
in need of accommodation or special assistance to navigate our website or to
complete your application, please send an e-mail with your request to Recruiting
Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee
Referral Program, according to the eligibility rules set in the SAP Referral
Policy. Specific conditions may apply for roles in Vocational Training.

 

Requisition ID: 383904  | Work Area: Information Technology  | Expected Travel:
0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   |
Additional Locations: #LI-Hybrid




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Ausschreibungsnummer 383904
Ausschreibungsdatum 05.04.2024
Funktionsbereich Information Technology
Karrierestatus Berufserfahren
Anstellungsverhältis Vollzeit, unbefristet
Voraussichtliche Reisetätigkeit 0 - 10%
Standort

Walldorf, DE, 69190

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