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PAYMENT OPTIONS FOR YOUR MICROSOFT BUSINESS SUBSCRIPTION

 * Article
 * 04/03/2023
 * 8 contributors

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IN THIS ARTICLE

Check out all of our small business content on Small business help & learning.

You can use a credit or debit card, or bank account to pay for your Microsoft
business subscription. For qualifying customers, you can pay by invoice via wire
transfer. If you have a billing profile, your options are slightly different.
For more information, see How to pay for your subscription with a billing
profile. If you're not sure if your account has a billing profile, see
Understand billing profiles.

Just want to find out where to send your invoice payment? If you currently pay
your invoice by wire transfer, see Where do I send my wire transfer payment?

Important

 * As of April 1, 2023, we no longer accept checks as a payment method for
   subscriptions paid by invoice. Pay by check is no longer available as a
   payment option, and check payment instructions have been removed from
   invoices. You can still pay for your invoice by wire transfer. See your
   invoice for wire transfer payment information. If you're an existing customer
   who currently pays by check, you have until September 30, 2023 to change to
   paying by wire transfer, and avoid possible service disruption.
 * As of January 26, 2021, new bank accounts are no longer supported for
   customers in Belgium, France, Italy, Luxembourg, Portugal, Spain, and the
   United States. If you're an existing customer in one of those countries, you
   can continue paying for your subscription with an existing bank account that
   is in good standing. However, you can't add new subscriptions to the bank
   account.

Tip

If you need help with the steps in this topic, consider working with a Microsoft
small business specialist. With Business Assist, you and your employees get
around-the-clock access to small business specialists as you grow your business,
from onboarding to everyday use.


BEFORE YOU BEGIN

 * You must be a Global or Billing admin to do the steps described in this
   article. For more information, see About admin roles.
 * The payment method that you choose during checkout is the payment method that
   we use for all future billing periods. You can change it at any time.


DIRECTIVES FROM THE RESERVE BANK OF INDIA

Currently, some credit card transactions, especially transactions exceeding
5,000 INR, are blocked due to a directive by the Reserve Bank of India. This
might affect automatic payments, which means that you might have to make
payments manually in the Microsoft 365 admin center. This directive doesn't
affect usage charges.

Learn more about the Reserve Bank of India directive for recurring payments.

As of September 30, 2022, Microsoft and other online merchants no longer store
credit card information. Microsoft has removed all stored card details from the
admin center. To avoid service interruption, you must add and verify a payment
method for all subscriptions.

Learn about the Reserve Bank of India directive for card storage.

Important

Because of the removal of credit card information, when you view your list of
payment methods, the Expiration Date and Status columns only say "Unknown."


UPI AND NETBANKING PAYMENT OPTIONS

The admin center supports two alternate payment options for customers in India:

 * UPI (Unified Payments Interface) payment is a real-time payment method.
 * NetBanking (Internet Banking) provides customers with access to banking
   services on an online platform.

Important

UPI and NetBanking are only supported for one-time transactions for existing
customers only.

HOW DO I MAKE A PAYMENT WITH UPI OR NETBANKING?

 1. If you're a returning customer, when you make a payment, select UPI /
    NetBanking from the Payment method drop-down list, then select Make payment.
 2. You're redirected to the payment partner, BillDesk, where you choose UPI or
    NetBanking for your payment method.
 3. Follow the instructions in BillDesk to complete the transaction.

After you submit the payment, allow time for the payment to appear in the admin
center.

HOW AM I REFUNDED IF I MADE A PAYMENT WITH UPI OR NETBANKING?

Refunds are treated as a regular charge and are refunded to your bank account.


PAYING BY CREDIT OR DEBIT CARD, OR BANK ACCOUNT

Important

Paying by bank account is not available in some countries or regions.

You can pay for your subscription with a credit or debit card, or a bank
account. When you pay with one of these payment methods, we continue to charge
that payment method until the subscription expires, or is canceled. You can
manage payment methods whenever you need to. You can also choose to receive your
organization's invoices as email attachments.


PAYING BY INVOICE

If you're a new customer, paying by invoice isn't available as a payment method.
However, you can buy subscriptions with a credit or debit card or through a
partner or reseller.

If you're an existing customer, and you meet the eligibility requirements
described below, you can contact support to help you change a current
subscription to be paid by invoice. If you want to buy a new subscription, and
you meet the eligibility requirements, you might be approved to change your
payment method to pay by invoice. Contact support to find out if you can pay by
invoice, and to help you buy a new subscription using the pay by invoice option.

Eligibility requirements. To be eligible to pay by invoice, you must:

 * Be an established customer for at least six months and have no outstanding
   balances
 * Have a subscription cost that exceeds a certain amount (this amount varies by
   service location)
 * Pass a credit check

Note

Customers who live in Brazil can pay for a subscription with a Boleto Bancario.
If you have selected this option, the billet for payment is sent to the email
provided during subscription purchase within 10 working days after the order
date. The due date is 30 days after the order date. If you don't receive your
Boleto by email, check your spam folder or contact support.

If you prefer, you can pay by electronic transfer between accounts. The Agency
and account number are at the bottom of your invoice. You must enter your
invoice number in the Transfer identification field.

If you pay by invoice for your subscription, you get an email when your billing
statement is ready to view. This email doesn't contain a copy of your billing
statement. However, you can choose to receive your organization's invoices as
email attachments. Your billing statement includes details about your options
for making a payment, and where to send it. If you enter a purchase order (PO)
number when you buy a subscription, the number appears on your billing
statement. For information about accessing billing statements, see View your
bill or invoice.


WHAT IF I HAVE AN OUTSTANDING BALANCE?

If we're unable to charge the payment method on file, we send an email that lets
you know there's a problem. The email briefly states what the problem is and
includes a link where you can check the outstanding balance. We continue to
retry the transaction every few days for 30 days, during which time the
subscription is in a grace period. Every time a transaction fails, you receive
an email alert about the failure.

If you personally added the payment method that has a past due amount, you can
use Settle balance to make a payment. The payment method that you use to pay the
overdue amount becomes the new payment method for all subscriptions that used
the declined payment method.

 1. In the admin center, go to the Billing > Bills & payments page, then select
    the Payment methods tab.
 2. A warning message says which payment method was declined. Select Settle
    balance.
 3. In the right pane, choose a different payment method, or select Add a new
    payment method.
 4. After you've updated the payment method information, select Save.

If you didn't add the payment method used to pay for the subscription, you must
replace the payment method with one you previously added, or with a new one.


WHERE DO I SEND MY WIRE TRANSFER PAYMENT?

Check your invoice for payment instructions for your country or region. If
you're not sure how much you owe, you can check your bill and billing history
online on the Invoices tab of the Bills & payments page.

Note

If you must pay the membership fee for the Microsoft Partner Network (MPN)
program (Action Pack subscription, Silver or Gold competencies), see Pay
competency fees for information about how to make an MPN payment.


WIRE TRANSFER PAYMENT PROCESSING TIME

Payments made by wire transfer have processing times that vary, depending on the
type of transfer:

 * ACH domestic transfers - Five business days. Two to three days to arrive,
   plus two days to post.
 * Wire transfer (domestic) - Four business days. Two days to arrive, plus two
   days to post.
 * Wire transfer (international) - Seven business days. Five days to arrive,
   plus two days to post.

If your account is approved for payment by wire transfer, the instructions for
payment are on the invoice.


CAN I PAY MY INVOICE ONLINE?

You can't pay your invoice online. You must remit payment via wire transfer.


CAN I CHANGE FROM MY CURRENT PAYMENT METHOD TO PAYING BY INVOICE?

You can only change to paying by invoice if you meet the eligibility
requirements described in the Paying by invoice section above. You must first
pay any outstanding balance on the credit or debit card or bank account before
you can change to paying by invoice. Contact support to see if you can change to
paying by invoice.


CAN I CHANGE FROM PAYING BY INVOICE TO USING A DIFFERENT PAYMENT METHOD?

You can't automatically change from paying by invoice to paying with a different
payment method. Instead, you must buy a different subscription paid for with a
credit or debit card or bank account, move all users to the new subscription,
and then cancel the old subscription.


RELATED CONTENT

Manage payment methods (article)
View your bill or invoice (article)
Understand your bill or invoice (article)





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 * Light
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 * Previous Versions
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 * Privacy
 * Terms of Use
 * Trademarks
 * © Microsoft 2023