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Exigo | Trust Center


EXIGO

 * Resources
 * Subprocessors
 * Monitoring
 * Compliance


Trust Center
Compliance and Controls
See section


RESOURCES

Request all documents


2024 SOC 2 TYPE 2 REPORT



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2024 PENETRATION TEST



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2024-2025 BRIDGE LETTER



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SUBPROCESSORS


MICROSOFT AZURE






TOKENX






MONITORING

Continuously monitored by Secureframe


CHANGE MANAGEMENT

 * Segregation of Environments
 * Configuration and Asset Management Policy
 * Production Data Use is Restricted

View 2 more controls


AVAILABILITY

 * Business Continuity and Disaster Recovery Policy
 * Uptime and Availability Monitoring
 * Backup Restoration Testing

View 2 more controls


ORGANIZATIONAL MANAGEMENT

 * Performance Review Policy
 * Cybersecurity Insurance
 * Code of Conduct

View 14 more controls


CONFIDENTIALITY

 * Disposal of Customer Data
 * Retention of Customer Data
 * Data Classification Policy

View 2 more controls


VULNERABILITY MANAGEMENT

 * Third-Party Penetration Test
 * Vulnerability and Patch Management Policy


INCIDENT RESPONSE

 * Incident Response Plan Testing
 * Incident Response Plan
 * Lessons Learned

View 1 more control


RISK ASSESSMENT

 * Vendor Due Diligence Review
 * Risk Assessment
 * Risk Register

View 2 more controls


NETWORK SECURITY

 * Network Security Policy
 * Endpoint Security
 * Automated Alerting for Security Events


ACCESS SECURITY

 * Encryption and Key Management Policy
 * Removal of Access
 * Unique Access IDs

View 8 more controls


PHYSICAL SECURITY

 * Physical Security Safeguards
 * Physical Security Policy
 * Visitor Control

View 2 more controls
View all


COMPLIANCE

CIS


SOC 2 TYPE 2




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MONITORING




CHANGE MANAGEMENT

Segregation of Environments
Development, staging, and production environments are segregated.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new
sensitive systems
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless
required for debugging customer issues.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and
system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and
approving of system, network, security, and infrastructure changes.


AVAILABILITY

Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for
restoring the service or supporting infrastructure after suffering a disaster or
disruption.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined
criteria.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to
validate the integrity of backups.
High Availability Configuration
The system is configured for high availability to support continuous
availability, when applicable.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via
tabletop exercises or equivalents. When necessary, Management makes changes to
the Business Continuity and Disaster Recovery Plan based on the test results.


ORGANIZATIONAL MANAGEMENT

Performance Review Policy
A Performance Review Policy provides personnel context and transparency into
their performance and career development processes.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact
of cybersecurity loss events.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and
ramifications of noncompliance.
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their
qualifications, experience, and competency to fulfill their responsibilities.
New hires sign confidentiality agreements or equivalents upon hire.
Information Security Program Review
Management is responsible for the design, implementation, and management of the
organization’s security policies and procedures. The policies and procedures are
reviewed by management at least annually.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel
responsible for the security, availability, and confidentiality of the system.
Background Checks
Background checks or their equivalent are performed before or promptly after a
new hires start date, as permitted by local laws.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of
company hardware and electronic systems including storage media, communication
tools and internet access.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary
action and such disciplinary action is clearly documented in one or more
policies.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the
achievement of service commitments and system requirements.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be
maintained to safeguard assets, promote operational efficiency, and encourage
adherence to prescribed managerial policies.
Independent Advisor
The board of directors or equivalent entity function includes senior management
and external advisors, who are independent from the company's operations. An
information security team has also been established to govern cybersecurity.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions
of authority and the lines of communication, and publishes the organizational
chart to internal personnel.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review
business goals, company initiatives, resource needs, risk management activities,
and other internal/external matters. The information security team meets at
least annually to discuss security risks, roles & responsibilities, controls,
changes, audit results and/or other matters as necessary.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least
annually
Information Security Policy
An Information Security Policy establishes the security requirements for
maintaining the security, confidentiality, integrity, and availability of
applications, systems, infrastructure, and data.
Personnel Acknowledge Security Policies
Internal personnel review and accept applicable information security policies at
least annually.


CONFIDENTIALITY

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from
databases and other file stores is removed in accordance with agreed-upon
customer requirements.
Retention of Customer Data
Procedures are in place to retain customer data based on agreed-upon customer
requirements or in line with information security policies.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for
sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be
retained and disposed of based on compliance requirements and contractual
obligations.
Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to
personnel that need access based on the principle of least privilege.


VULNERABILITY MANAGEMENT

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of
the production environment at least annually. Critical and high-risk findings
are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to
efficiently respond to identified vulnerabilities.


INCIDENT RESPONSE

Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or
equivalents. When necessary, Management makes changes to the Incident Response
Plan based on the test results.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing,
communicating, assigning and tracking confirmed incidents through to resolution.
Lessons Learned
After any identified security incident has been resolved, management provides a
"Lessons Learned" document to the team in order to continually improve security
and operations.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the
Incident Response Plan.


RISK ASSESSMENT

Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an
annual basis.
Risk Assessment
Formal risk assessments are performed, which includes the identification of
relevant internal and external threats related to security, availability,
confidentiality, and fraud, and an analysis of risks associated with those
threats.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for
identified risks, and the development or modification of controls consistent
with the risk mitigation strategy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and
management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk
assessments to account for threats, vulnerabilities, likelihood, and impact with
respect to assets, team members, customers, vendors, suppliers, and partners.
Risk tolerance and strategies are also defined in the policy.


NETWORK SECURITY

Network Security Policy
A Network Security Policy identifies the requirements for protecting information
and systems within and across networks.
Endpoint Security
Company endpoints are managed and configured with a strong password policy,
anti-virus, and hard drive encryption
Automated Alerting for Security Events
Alerting software is used to notify impacted teams of potential security events.


ACCESS SECURITY

Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and
decryption of app secrets, and governs the use of cryptographic controls.
Removal of Access
Upon termination or when internal personnel no longer require access, system
access is removed, as applicable.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and
information
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
User Access Reviews
System owners conduct scheduled user access reviews of production servers,
databases, and applications to validate internal user access is commensurate
with job responsibilities.
Encryption-at-Rest
Service data is encrypted-at-rest.
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the
principle of least privilege.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to
applicable systems, data, and networks.
Asset Inventory
A list of system assets, components, and respective owners are maintained and
reviewed at least annually
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of
authentication to access sensitive systems, networks, and information


PHYSICAL SECURITY

Physical Security Safeguards
Physical protections are in place to safeguard facilities, infrastructure,
systems, and data from external and internal threats
Physical Security Policy
A Physical Security Policy that details physical security requirements for the
company facilities is in place.
Visitor Control
Production facilities require all visitors to formally sign-in, unless
preauthorization for the visitor exists.
Physical Access Restrictions
Processes are in place to create, modify or remove physical access to facilities
such as data centers, office spaces, and work areas based on the needs of such
individual.
Physical Access Reviews
Processes are in place to periodically review physical access to ensure
consistency with job responsibilities.


COMMUNICATIONS

Confidential Reporting Channel
A confidential reporting channel is made available to internal personnel and
external parties to report security and other identified concerns.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy
details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal
personnel and external users via the company's website.
Description of Services
Descriptions of the company's services and systems are available to both
internal personnel and external users.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.