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Nationwide personal laundry service in over 500 cities • Nationwide personal
laundry service in over 500 cities • Nationwide personal laundry service in over
500 cities • Nationwide personal laundry service in over 500 cities • Nationwide
personal laundry service in over 500 cities • Nationwide personal laundry
service in over 500 cities • Nationwide personal laundry service in over 500
cities • Nationwide personal laundry service in over 500 cities • Nationwide
personal laundry service in over 500 cities • Nationwide personal laundry
service in over 500 cities • Nationwide personal laundry service in over 500
cities • Nationwide personal laundry service in over 500 cities • Nationwide
personal laundry service in over 500 cities • Nationwide personal laundry
service in over 500 cities


POPLIN

The smart way
to do laundry.
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DON'T JUST TAKE OUR WORD FOR IT


SEE WHY OUR CUSTOMERS RATE US





FEATURED ON

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 * Consumer Affairs
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NATIONWIDE PERSONAL LAUNDRY SERVICE IN OVER 500 CITIES


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Your clothes like
you've never seen them


PROFESSIONALLY WASHED, FLAWLESSLY DRIED, EXPERTLY FOLDED, AND RETURNED TO YOU
THE VERY NEXT DAY.

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LAUNDRY PROS

Laundry is
our love language

For our fleet of Laundry Pros, being delicate with delicates is a natural
instinct. And overstuffing a dryer? A personal offense!

COLUMBIA, SC



Ashley A.

Laundry Pro since June 2022

“I absolutely love making my customers happy. I try to go above and beyond for
them!”

SOUTH ELGIN, IL



Maria P.

Laundry Pro since July 2022

“I love serving Poplin customers, making a difference in their lives by taking a
load off their schedules, and helping those who can’t do laundry.”

COLOMBUS, OH



Janet S.

Laundry Pro since Jan 2022

“I am so grateful for my amazing, regular customers, who are so kind and
appreciative of the service I provide!”

DALLAS, TX



Monique B.

Laundry Pro since Mar 2022

“My Poplin customers are the best. They've become a part of my life!”

BROOMFIELD, CO



Megan B.

Laundry Pro since June 2022

“I love helping people with something that can be very overwhelming and tedious.
Everyone feels better with clean clothes!”




 * STARTING AT
   
   $1/pound


 * HOW MUCH DOES LAUNDRY WEIGH?
   
   1 HAMPER ≈ 10 POUNDS

 * enjoy free pickup
   & delivery


PREFERENCES


PARTICULAR ABOUT
YOUR LAUNDRY? US TOO.

 * Delicate Wash?
   
   Delivered

 * Done!

 * Hang dry?
   
   Delivered

 * Happy to!

 * Special requests?
   
   Delivered

 * Welcome!

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CLOTHES PROTECTION

NO SOCK LEFT BEHIND

We do a few unique things to help ensure your clothes are always returned to you
and in pristine condition.

 * NO MIXING
   
   Your laundry is tagged and always kept together separate from other orders.

 * NO HIGH HEAT
   
   Unless you tell us otherwise, we always wash on cold and dry with normal
   heat.

 * NO WORRIES
   
   In the rare instance of loss or damage, the Poplin Protection Plan covers you
   up to $1,000 per order.

WOODBURY, CT


Laundry Pro since

“I recommend Poplin to everyone - give yourself some breathing room (and really
beautifully folded and nice smelling laundry) just by clicking a button. Best
decision ever!”

— Alexandra R, Poplin Client

WILMINGTON, NC


Laundry Pro since

“Poplin has allowed me to reclaim my weekends rather than spending it doing
laundry. It is one of the best gifts I have given myself.”

— Heather T, Poplin Client

SPRING, TX


Laundry Pro since

“As a busy mom with kids in activities and a husband who travels frequently, I
use it every couple months. When I tell friends about the service and the
reasonable cost - many agree that this “is a game changer!”

— Nysha C, Poplin Client

BOLINGBROOK, IL


Laundry Pro since

“If you’ve ever wished laundry would just disappear & come back washed and
folded, you seriously need to try Poplin! Worth every penny. Seriously the best
thing I ever budgeted for!”

— Soledad C, Poplin Client

PORTER, TX


Laundry Pro since

“Laundry is the last thing I have time for. Poplin has made my life so much
easier as a working mom. Having my laundry come back clean and tidily folded in
the span of a single day is such an affordable luxury.”

— Heather B, Poplin Client

MINNEAPOLIS, MN


Laundry Pro since

“Poplin has taken the on-going effort of routine laundry out of our lives and
made it painless - the savings in time, supplies and constant frustration makes
it a no-brainer for us.”

— Mark R, Poplin Client

JACKSON, TN


Laundry Pro since

“I work 14 hours a day and don't have time to keep my laundry done, so I call
Poplin! The prices are great and the services are beyond wonderful. I love
Poplin!”

— Hope P, Poplin Client

ST. PETERSBURG, FL


Laundry Pro since

“I am a widow, live alone and I have mobility issues. Doing laundry has always
been a lot of trouble for me. Finding Poplin has been a godsend for me—it's such
a relief. I tell all my friends about Poplin.”

— Kellie B, Poplin Client

CHELMSFORD, MA


Laundry Pro since

“I use Poplin for my laundry now. They pick up one day and bring back the next.
They do an excellent job.”

— Joy T, Poplin Client



Your laundry,
finished.
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FAQS

WANT TO KNOW MORE?

The Service

What's included?


Poplin's personal laundry service finishes your laundry to perfection.


 * Professionally washed
 * Flawlessly dried
 * Expertly folded


Also includes free pickup and delivery, custom options like hang-dry, and
Poplin's Protection Plan covering you in case of damage or loss.



Do you separate lights & darks?


Yes, of course. You just tap and order. Everything else is taken care of for
you. Our Laundry Pros will separate your lights and darks and tame even your
most unruly, rumpled piles into pristine stacks of perfectly folded laundry. All
you have to do is get dressed.

What if there's loss or damage?


You and your belongings are safe with Poplin.

Poplin's Protection Plan
It’s extremely rare that items are lost or damaged. Your laundry is tagged, kept
together, and separate from other orders at all times. Laundry is washed in cold
water (unless you request otherwise). Whites and colors are separated and
clothes are dried in normal heat or hang-dry, based on your request. Your
Laundry Pro will use a standard washer and dryer. There is no part of the
laundering process that is unique to what you would do at home and that would
cause damage or loss. However, in the rare event items are lost or damaged
you’re protected up to $1000 per order under Poplin's Protection Plan.

ID Verified
Our verification system cross-references user information, government ID, and
more to confirm the identity of all Laundry Pros.

Background Cleared
Our comprehensive background check authenticates that every Laundry Pro is a
good, decent law-abiding citizen.

AI Screened
We deploy AI technology that analyzes over 1 billion identities in a
cross-merchant dataset as well as hundreds of factors to block bad-actors from
entering the platform.

Interests Aligned
Poplin’s algorithm ranks Laundry Pros based on dozens of performance metrics,
including customer ratings, and distributes jobs in order of rank. Most
customers are serviced by top ranked Laundry Pros.

Care of Laundry

Detergent


When placing an order, you have 3 detergent options:



 1. Premium-scented
 2. Hypoallergenic (unscented/sensitive skin)
 3. Provide your own


If you choose premium-scented or hypoallergenic, your Laundry Pro will use a
top-rated premium brand detergent.

If you choose “provide your own,” please include your detergent with your
pickup. Your Laundry Pro will use your detergent and return any unused detergent
to you.



Dry Temperature


Poplin Laundry Pros dry on low-medium heat; never high heat.

Fabric Softener


Fabric softener is not recommended because it damages fabrics and shortens the
life of clothes; therefore, Poplin Laundry Pros do not generally inventory or
use fabric softener. However, if you want fabric softener simply request it in
“special instructions” and provide the fabric softener you want and it’ll be
done for you. There is no extra fee for this.

Hang Dry


For Poplin’s Standard (next-day) laundry service, your Laundry Pro is happy to
accommodate requests for items to be hung dry.

Hang dry is not available for Poplin’s Express (same-day or overnight) service.

For Poplin’s Standard (next-day) service, if you want items hung dry:



 1. Select “hang dry” and “hangers.”
 2. Put your hang-dry items in a separate bag and label the bag “hang dry.”
 3. Put the correct number of hangers in your hang-dry bag. (We do not stock
    hangers.)


That's it. We'll hang dry those items and return them to you hung and dry.
There's no extra charge for this service, but please be aware that hang dry
items are weighed after they are washed, dried, hung, and packed, which means
they get weighed with the hangers.



Hot or Cold Wash?


We launder clothes in cold water, as recommended by laundry experts. However, if
you want us to launder in hot water simply request it in “special instructions”
and we’ll accommodate you.

Other Laundry Products


Poplin's Laundry Pros only inventory detergent, which is included with your
wash-dry-fold service; however, you can include any laundry products you want
used with your service (for example fabric softener, dryer sheets, bleach, etc.)
and we'll use what you provide, as per your instructions, and return what is not
used to you. There is no additional charge for this.

Other Services


Poplin is a wash-dry-fold personal laundry service.

Poplin's Laundry Pros do not look for stains, treat stains, or use any stain
removal products.

Poplin's Laundry Pros do not offer additional services like ironing, lint
removal, shoe cleaning, hand washing, or dry cleaning.

Poplin's Laundry Pros do offer a “hang dry” option.

Pack by Family Member


Poplin's Laundry Pros try their best to pack laundry by family member and item
type, so it's easy for you to put your laundry away. Feel free to include any
special requests in “special instructions” and/or message your Laundry Pro.

Pricing & Payment

Price


Poplin’s Standard (next-day) laundry service is $1/LB in most zip codes, higher
in some. Poplin’s Express (same-day or overnight) laundry service is $2/LB in
most zip codes, higher in some. Pickup and delivery is free.

Cost per Bag?


There’s no per-bag charge; you are charged per pound of laundry. The number of
bags you provide does not change the per pound price. In fact, smaller bags are
better for our Laundry Pros!

Poplin’s Standard (next-day) laundry service is $1/LB in most zip codes, higher
in some. Poplin’s Express (same-day or overnight) laundry service is $2/LB in
most zip codes, higher in some. Pickup and delivery is free.

Estimated Cost


Poplin’s Standard (next-day) laundry service is $1/LB in most zip codes, higher
in some. Poplin’s Express (same-day or overnight) laundry service is $2/LB in
most zip codes, higher in some. Pickup and delivery is free.

An average hamper of clothes weighs about 10 pounds. That might help you
estimate the cost of your service. Or, simply weigh your laundry using a
bathroom scale. First weigh yourself. Then weigh yourself holding each bag of
laundry. Subtract one from the other and this will give you the weight of your
laundry.

Most households send 20-60 pounds of laundry per week. Curious about what 40
pounds looks like? See photos of different laundry amounts here.

Forms of Payment


Poplin accepts credit cards and debit cards.

Poplin does not accept cash, and our Laundry Pros are not allowed to accept cash
either.

We also don't accept PayPal.

Gift Cards


To purchase gift cards for Poplin services, please go to Poplin.co/gift-cards

How to verify weight


To verify the weight of your laundry simply weigh the bags after they're
delivered.

You can easily weigh the bags at home with a standard bathroom scale. First
weigh just yourself, then again while holding each bag. Subtract one from the
other and you'll get the weight of each bag of laundry.

Large Items ($8 Extra)


Large items, like comforters, are an EXTRA $8 per item (that's in addition to
the cost per pound). A large item is one that requires its own wash/dry cycle in
a standard sized residential washer/dryer.

Minimum Fee


Poplin’s minimum order charge depends on your area and the service type
selected. You will clearly see the minimum charges for your area prior to
placing your order.

Preauthorization


When you place an order with Poplin, your credit/debit card is “pre-authorized.”
The amount can vary and depends on your order history, the size of your order,
and other factors. This preauthorization confirms that the funds are available
on your credit/debit card and puts a “hold” on those funds. You are not charged
this amount.

After your laundry is washed, dried, folded, packed, and weighed, your
credit/debit card (or gift card or Poplin credit) is charged the cost of the
service, and the “hold” amount is released.

If you cancel an order the “hold” amount is released.

Please note that Poplin releases the “hold” amount immediately, but it's your
credit/debit card company that determines when those funds are available to you.

If the preauthorized amount is a problem for you, we recommend you use a credit
card instead of a debit card. Credit cards hold the amount from your credit line
rather than charging and refunding you.

Receipt


After your laundry is washed, dried, folded, packed, and weighed, your
credit/debit card will be charged for your service and you’ll be emailed a
receipt.

Weighed Wet or Dry?


Your laundry is weighed after it's dry. It's not weighed when it's wet.

We accept wet laundry, although please put them in small bags so that each bag
isn't too heavy.

After your laundry is washed, dried, folded, packed, and weighed, your
credit/debit card is charged for the cost of the service.

Potential Fees


Trust and safety fee
To enable Poplin to operate a safe and secure network, we collect a small
service fee of $3 on orders. You will clearly see this on your estimated cost
breakdown.

Surge pricing
This fee occurs only when there’s a shortage of Laundry Pros in your area, and
you’re made aware of this fee before placing your order. If you do see this fee,
we’ll recruit more Laundry Pros in your area to attempt to prevent surge pricing
next time.

Missed pickup fee
A $10 fee is applied if your Laundry Pro arrives for pickup but your laundry is
not at the designated pickup location.

Unsanitary fee
A $20 fee may be charged if your laundry is deemed to be unsafe for Laundry Pros
to service.

Learn more about potential fees.

Pick-up/Drop-off

Time of Pickup/Drop off


Poplin offers standard service ($1/LB) and premium Express ($2/LB). The timing
of pickups and drop-offs depends on the service speed you select.

STANDARD SERVICE ($1/LB)

Your pickup and delivery times depend on when you place your order:

 * Orders placed before 3pm are picked up before 8pm that day and delivered by
   8pm the following day.
 * Orders placed after 3pm are picked up before 8pm the following day and
   delivered complete by 8pm one day after that.

Of course, Poplin’s Laundry Pros try to provide as prompt service as possible,
so pick-up and drop-off often occurs well before our deadlines.

If your order is over 100 pounds your Laundry Pro may need an extra day to
deliver.

Immediately after your order is assigned, your Laundry Pro will message you with
an approximate pickup time, which is usually within a couple of hours of placing
your order.

You can also message your Laundry Pro and inquire about their schedule or
coordinate pick up and drop off times.

EXPRESS SERVICE ($2/LB.)

Express service deadlines vary depending on when your order is placed.
 * Orders placed before 10am are picked up by 2pm and delivered by 8pm that
   evening.
 * Orders placed between 10am-3pm are picked up by 8pm and delivered by 10am the
   following morning.
 * Orders placed after 3pm are picked up by 2pm the following afternoon and
   delivered by 8pm that evening. However, Laundry Pros will do their best to
   pick up between 3-8pm the day the order is placed.

Express service has a weight limit of 60 pounds and does not allow for hang-dry
items.



Do I need laundry bags?


You can put your laundry out for pickup in any bag you want, disposable bags, or
your hamper. Most people use disposable bags. If you use your hamper we'll
transfer your clothes to our disposable bags and leave your hamper behind. You
can also use laundry bags, which we'll return to you laundered.

Free pickup/delivery


Poplin's laundry service includes free pick up and delivery (7 days a week).
Just tell us where and we come to you.

Hotel Guests


Poplin services hotel guests nationwide. The service provided and the ordering
process is the same as if you were ordering from your home.

A few important points to note:



 1. Designate the “front desk” of your hotel as your pickup/dropoff location. We
    cannot pickup/dropoff from/to a hotel room. We service hotel guests through
    the front desk of the hotel only.
 2. Make sure to label each bag with your name, “Poplin Pickup,” and the bag
    number (for example 1 of 3, 2 of 3, etc.). Proper labeling of your bags is
    important, as there are often multiple Poplin customers staying at the same
    hotel.



Schedule a pick up


Poplin is an on-demand service, like UBER. In most cases your laundry is picked
up shortly after you place an order, though this varies depending on the time
your order is placed and the service speed selected. See the FAQs about pickup
and drop-off for more details.

However, at this time, there is no way to “schedule” a pickup for a later date.

Can't leave laundry out


When ordering, most customers put their laundry at the designated pick up spot,
and let us do the rest. It's incredibly easy and convenient. However, if you
can’t leave your laundry out after you place your order you can still use
Poplin. Here’s how we can accommodate you.

OPTION 1 - RECEIVE A CALL OR MESSAGE BEFORE PICKUP/DELIVERY

During the order process you'll be asked to provide a “pickup spot”. Choose
“Custom”, then choose “Message me on arrival”. After you choose “Message me on
arrival” you'll be presented with the option “Call me instead”. Feel free to
choose one or the other.

OPTION 2 - COORDINATE PICK UP WITH YOUR LAUNDRY PRO

During the order process you'll be asked to provide a “pickup spot”. Choose
“Simple.” You'll get a message from your Laundry Pro indicating a pickup time.
Message your Laundry Pro back and let them know that your laundry will not be
out and that he/she should knock/ring/message once they arrive, at which time
you can hand-deliver your laundry. If your Laundry Pro's pickup/delivery time
doesn't work for you then you can message them to agree upon a mutually
convenient time.

In either case above, after you place your order you will be asked to put your
laundry out for pickup. You may ignore that request.

Please note: You will be billed a surcharge fee of $10 if your Laundry Pro
arrives for pickup and is not able to secure your laundry.

Business Accounts

Business Accounts


Poplin services many types of business accounts. All the information in the Help
Center, on our website, and in the app applies for business accounts as well as
residential.

If you have over 500 pounds of laundry/week please contact us so we can discuss
how we can best service you and offer you a dedicated account manager.

Limitations

Size Limitations


Poplin launders anything that fits in a standard sized residential washer and
dryer.

Poplin cannot accommodate extra-large items, like king comforters. Any item we
cannot launder will be returned in a separate bag, not laundered, not weighed,
and no charge.

Unsafe or Unsanitary Laundry


We do not service unsafe or unsanitary laundry. We also don’t service laundry
that includes excessive pet hair.

Before you place an order you will be asked to certify that your laundry:



 * is safe and does not include bed bugs, fleas, roaches, or biohazardous
   materials.
 * is sanitary and does not include feces, urine, blood, or vomit, beyond traces
   normally found in household laundry.
 * does not include excessive pet hair.


Violators incur a $20 fee, laundry returned “as is,” and the account may be
closed.



Weight Limitations


For Poplin’s Standard (next-day) laundry service, there is no maximum amount of
laundry we can do for you; however, if it's over 100 pounds we may need extra
days to complete the work. Poplin’s Express (same-day or overnight) service, the
weight limit is 60 pounds.


NATIONWIDE PERSONAL LAUNDRY SERVICE IN OVER 500 CITIES


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THE GIVING CYCLE

Laundry isn't the only thing piling up. A portion of every Poplin order goes to
complimentary laundry services for community members in need.

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