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Zone Parcel Delivery – Frequently Asked Questions
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 * 1.888.641.2142 (Canada)
 * 1.888.672.7753 (USA)

 * QUICK TRACK
   Order Number:
   
   Your Reference #:
   
   Additional Reference #:
   
   Submit Reset
   
 * Client Login Agent Login


ZONE PARCEL DELIVERY – FREQUENTLY ASKED QUESTIONS

Welcome to our Frequently Asked Questions page for our Zone Parcel Delivery
service offering. Here you can find some answers to common inquiries.

We act as the Last Mile Delivery Provider for your parcel in this service
offering. Our customers are both sellers as well as other shippers. They select
the delivery methods that determine how we deliver the parcel and what happens
if we are not able to.

 1.  How can I track my package? You can track it on
     https://goapple.appleexpress.com/OrderTrackingMultiple.aspx on this page
     there is a form to complete so we can assist you.
 2.  What do I do if I didn’t get my package? Track it on
     https://goapple.appleexpress.com/OrderTrackingMultiple.aspx on this page
     there is a form to complete so we can assist you.
 3.  What do I do if my package is damaged? Sorry to hear that, please contact
     your seller for next steps.
 4.  What happens if I am not at home to receive my package? We will leave your
     package in a safe place, if we can’t, we will try to deliver it the next
     business day or direct it to a pickup point. The shipper selects one of
     these two options. Tracking your parcel will show you if we will reattempt
     or if we redirected it.
 5.  How long does it take for my shipment to arrive? When tracking your parcel,
     we will deliver it the day tracking says out for delivery. Most parcels
     come to us from other shipping companies so check your seller’s web site
     for delivery duration.
 6.  Do you deliver packages on the weekend? Typically we do not deliver on
     weekends unless requested by the shipper.
 7.  How many delivery attempts do you usually make? This depends on the service
     level selected by the shipper.
 8.  Can I re-route my package to a different address? Sorry, we cannot change a
     delivery address unless requested by the shipper.
 9.  Do you send email notifications/text messages about my shipment status?
     Yes, we do as long as the shipper has provided your mobile number and/or
     email address.
 10. What are your delivery hours? Delivery times are between 9:00 am and 9:00
     pm local time Monday to Friday.
 11. Can I schedule a delivery time/date? Sorry, no you cannot schedule a
     delivery time with this service level.
 12. Will the driver contact me prior to delivery? The driver will attempt to
     contact you only if he/she is not able to leave the parcel in a safe place
     or cannot access your location.
 13. Why is my package returned to sender? Shippers tell us when to return a
     parcel we cannot deliver. When we cannot make a safe delivery, the address
     is incorrect/incomplete or we could not access your location, we are
     required to return the parcel to the shipper. Our tracking page will tell
     you the reason for the return.
 14. Do you require a signature for delivery? Shippers do not require a
     signature for this service level, we do take an image of where we delivered
     your package.
 15. Where can I see a photo on delivery? You can see the proof of delivery at:
     https://goapple.appleexpress.com/OrderTrackingMultiple.aspx
 16. Can I pick up my package? Sorry, this service does not include an option to
     pickup your package unless it has been rerouted to a pickup/dropoff
     location.
 17. What if I missed my package being delivered? We will try to deliver it the
     next business day or direct it to a pickup point. The shipper selects one
     of these two options. Tracking your parcel will show you if we will
     reattempt or if we redirected it.
 18. When tracking, how do I view the Proof of Delivery? Click on the line that
     says Proof of Delivery on the tracking page to see an image of your
     delivery.
 19. What do I need to provide when I pick up my package from a pickup location?
     You will be asked to provide government issued identification matching the
     name and address on the package.
 20. How long will the pickup point hold my shipment for? The pickup location
     will hold your shipment for 7 days, then it will be returned to the
     shipper.
 21. Can someone else pick up my shipment on my behalf? No, for security reasons
     the name on the package must match the person picking it up.
 22. Who is this package from? We don’t always know who the seller is and we do
     not know the contents of the package.





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Apple Express is a courier transportation and logistics company that provides
same day, last mile solutions for a variety of services. With a focus on
healthcare, IT, and retail businesses, Apple Express utilizes their expertise to
provide customized and thought-out courier solutions to companies around the
globe and at home. Whether it be on the ground or in the air, their courier and
delivery service can manage any situation. Apple Express also manages your
company’s logistic and packaging needs with stocking, warehousing, and staging
services. Their goal is to simplify customer’s strategic processes in relation
to courier and logistic services.

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