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Leadent Digital



 * Consulting
 * Implementation
   * Cloud Value Realisation
 * Software & Solutions
   * View all products
     Full list of Field Service products
   * Last Mile Customer Comms
     Improved CX with real-time location sharing
   * Appointments
     Self-serve capacity-based appointments
   * Field Analytics
     Intelligence and insight on field performance
   * Plug-Ins and Enhancements
     Extend your field service capability
   * Merged Reality
     Give remote, contextual help
   * Optimised Scheduling & Routing
     Powerful routing for efficient service
   * End-to-end Field Service
     Residential and commercial service management
 * More
   * About
   * Insights
   * Case Studies
   * Partners
 * Contact Us

REVOLUTIONISING FIELD SERVICE, ONE CUSTOMER AT A TIME


TECHNOLOGY AND CONSULTING FOR OUTSTANDING FIELD SERVICE

Getting field service right isn’t easy; we have the expertise, methods and
solutions to help you do just that.

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 * What We Do
 * What You Achieve

BUSINESS CONSULTING

TECHNOLOGY IMPLEMENTATION

SOFTWARE & SOLUTIONS

We can help you increase and balance customer, operational and regulatory
performance in your field operations. We offer practical, relevant consultancy
on field operations improvement.

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If you’ve chosen one of our partners’ solutions to optimise your field
operations, we can provide the best implementation services, delivered by
experts in technology and field service process.

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We use our knowledge of field service technology and processes to develop our
own software plug-ins, or custom develop something you need, to provide an edge
in field service excellence.

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BUSINESS CONSULTING

TECHNOLOGY IMPLEMENTATION

SOFTWARE & SOLUTIONS

Knowing if you’re doing the right things, or if your operational performance is
where it should be, can be tricky. You’ll receive insight that will give you a
realistic target, an expert view of what you can achieve, and practical advice
on how to get there.

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Too often, field service technology is implemented by generic consultants who
don’t understand business drivers. With us, you’ll get software implemented that
supports your objectives, and hands-on support from our expert team.

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Software-as-a-service that enhances your capabilities, integrates with your
existing systems, and just works. You’ll get low-cost tools that take your
customer experience to the next level, or streamline back office processes, with
no hassle.

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NORTHUMBRIAN WATER

We supported Northumbrian Water with both our Oracle Field Service Cloud
expertise, via professional services and our rapid deployment tools, and with
our field service consultants, to define their operational performance
management framework.

View case study

TECHNOLOGY IMPLEMENTATION



BUSINESS CONSULTING



SOFTWARE & SOLUTIONS



OFSC HEALTHCHECK

Foxtel had been using Oracle Field Service Cloud for some time, but wanted to
gain additional benefits from managing capacity. Our expert team analysed their
configuration and processes to make practical recommendations.

View case study

BUSINESS CONSULTING



SOFTWARE & SOLUTIONS



A FIELD SERVICE PARTNERSHIP

We’ve worked with Worcester Bosch for a number of years to both implement Oracle
Field Service Cloud, and provide supporting services that enhance their
customer’s experience and their internal efficiency.


View case study

TECHNOLOGY IMPLEMENTATION





SOFTWARE & SOLUTIONS



FIELD OPERATIONS HEALTHCHECK

We deployed our tried-and-tested Healthcheck methodology to evaluate Bristol
Water’s opportunities and readiness, in advance of the replacement of their
existing scheduling and work management solution. Our report provided practical
advice and detailed next steps.

View case study

BUSINESS CONSULTING





AN IMPROVEMENT ROADMAP

Coca-Cola’s field operations was about to go through a period of change; we
assessed the organisation’s field service capability and detailed a clear
direction for future improvement.

View case study

BUSINESS CONSULTING





APPOINTMENT BOOKING

E.ON’s meter installations team was under pressure to book and complete more
appointments; using our uBook app, we implemented and now support a solution
that allows field-based appointment booking with added contextual value.

View case study

SOFTWARE & SOLUTIONS



FIELD-FOCUSED IMPLEMENTATION

Arqiva’s role in providing infrastructure and services of national importance
puts huge criticality on their field service operations. We provided expert
change management and business implementation services when they selected a new
field service solution.

View case study

BUSINESS CONSULTING





ANGLIAN WATER

Anglian Water, often considered one of the UK’s top performing water companies,
engaged Leadent to support its operational transformation, bringing all
scheduling and dispatch functions, together with improved processes, into a
single control centre.

View case study

BUSINESS CONSULTING



SOFTWARE & SOLUTIONS




Operations consulting specific to your field service challenges, delivered by
our experienced team.

Your chosen field service solution, rapidly and pragmatically implemented by
people who understand the process.

Software applications and bespoke development to enhance your field service
operation

 * Business Consulting
 * Technology Implementation
 * Software & Solutions

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BUSINESS CONSULTING

OPERATIONAL STRATEGY

A roadmap for the future improvement of field operations, encompassing people,
process and technology

TECHNOLOGY SELECTION

Practical, impartial advice to help choose the future-proof technology solutions
for your field operations

CULTURE CHANGE

People are at the centre of field service; we help you make the change and bring
your people along

HEALTHCHECK

A tried-and-tested method to assess field service capabilities and benchmark
operational performance


TECHNOLOGY IMPLEMENTATION

Insight into all the leading field service management systems, and a crack-team
of experienced consultants who understand the business processes, mean we can
implement field service solutions quicker and more effectively than our
competitors.  Customers value our down-to-earth, business-focused approach that
delivers benefits to the operation, and keeps customer experience front of
mind. 

We’re most experienced with Oracle Field Service Cloud and IFS Service
Management, but whatever technology you’re considering, there’s a good chance we
know how to get the best out of it. 


SOFTWARE & SOLUTIONS

NICHE APPLICATIONS THAT TAKE YOUR FIELD SERVICE OPERATION TO THE NEXT LEVEL.

Whether it’s keeping your customers informed about their visit, having your
technicians book appointments based on live capacity, or capturing the specific
field-based information that you need for compliance, one of our pre-built
applications can probably do a lot to improve your field service operation.  Our
solutions integrate seamlessly with your workflow and systems to deliver that
additional competitive edge.

And if your field service challenge isn’t fixed with one of our existing
applications, our team of developers (who, by the way, also understand field
service) can almost certainly create something that does

ON MY WAY

Last-mile communications, based on scheduling data (with lots of extras)

UBOOK

Capacity-based appointment booking that gives power to the field

OFSC DATA MANAGEMENT

Tools to accelerate and streamline your use of Oracle Field Service Cloud

MERGED REALITY

Put your remote expert in the field with the power of merged reality

FIELD ANALYTICS

Understand the real-time performance and effectiveness of your field operations

BESPOKE APPLICATIONS

Innovative and creative technology design to deliver exceptional results

OUR TAKE ON THE WORLD OF FIELD SERVICE

See our latest insights

READ MORE

FIELD SERVICE INSIGHTS

CX NEEDS HUMANS

This blog encourages you to remember the employees in your business and the
vital role they have in helping you deliver an amazing customer experience.
Digital tools are...

INSIGHTS

CX LESSONS FROM DISNEY

Disney is the master of customer experience and no detail is too small in its
quest to deliver a personalised, detail-focused experience in its theme parks.
Here we...

INSIGHTS

CX & PERSONALISED CHOCOLATE

I was interested to read in recent press releases about Nestlé's plans to
develop “luxury handcrafted” versions of its well known chocolate KitKat bar,
expected to be one...

INSIGHTS

GOING BEYOND THE POSTCODE

Postcodes were originally developed and adopted in the UK between 1959 and 1974.
More recent approaches like What3Words and Google plus codes are trying to
assign more accurate,...

INSIGHTS

TRANSFORM YOUR REALITY

Artificial, augmented and merged reality are taking the world of field service
by storm. Merged Reality combines real and virtual worlds to allow physical and
digital to co-exist...

INSIGHTS

THE DIGITAL EXPERIENCE MYTH

There has been so much hype over recent years about ‘digital’ and all of the
adjacent concepts like digital disruption. The reality is that your customer
doesn't really...

INSIGHTS

THE AI ETHICS BATTLEGROUND

We consider recent focus on the ethics of artificial intelligence and the
positions of big tech companies and academia in furthering the debate, in the
context of the...

INSIGHTS

INVEST IN CX

Ultimately a customer experience programme is a 'living' thing. It's either
developing and growing, productive or in decline. Momentum is fundamental to any
CX programme and to help...

FIELD SERVICE INSIGHTS

CX NEEDS HUMANS

This blog encourages you to remember the employees in your business and the
vital role they have in helping you deliver an amazing customer experience.
Digital tools are...

INSIGHTS

CX LESSONS FROM DISNEY

Disney is the master of customer experience and no detail is too small in its
quest to deliver a personalised, detail-focused experience in its theme parks.
Here we...

INSIGHTS

CX & PERSONALISED CHOCOLATE

I was interested to read in recent press releases about Nestlé's plans to
develop “luxury handcrafted” versions of its well known chocolate KitKat bar,
expected to be one...

INSIGHTS

GOING BEYOND THE POSTCODE

Postcodes were originally developed and adopted in the UK between 1959 and 1974.
More recent approaches like What3Words and Google plus codes are trying to
assign more accurate,...

INSIGHTS

TRANSFORM YOUR REALITY

Artificial, augmented and merged reality are taking the world of field service
by storm. Merged Reality combines real and virtual worlds to allow physical and
digital to co-exist...

INSIGHTS

THE DIGITAL EXPERIENCE MYTH

There has been so much hype over recent years about ‘digital’ and all of the
adjacent concepts like digital disruption. The reality is that your customer
doesn't really...

INSIGHTS

THE AI ETHICS BATTLEGROUND

We consider recent focus on the ethics of artificial intelligence and the
positions of big tech companies and academia in furthering the debate, in the
context of the...

INSIGHTS

INVEST IN CX

Ultimately a customer experience programme is a 'living' thing. It's either
developing and growing, productive or in decline. Momentum is fundamental to any
CX programme and to help...

‹›


“ Leadent’s in-depth review and improvement plan has shown how they understand
not only the complex technical aspects but also the business – its needs and
goals.

IAN RULE

DIRECTOR OF WHOLESALE SERVICES, ANGLIAN WATER

TALK TO US ABOUT YOUR IDEAS FOR IMPROVING YOUR FIELD OPERATIONS

Contact Us

ABOUT US

 * About
 * Partners
 * Insights
 * Case Studies

WHAT WE DO

 * Business Consulting
 * Technology Implementation
 * Software & Solutions

LEGAL

 * Privacy

CONTACT

hello@leadent.digital

20-22 Wenlock Road, London, England, N1 7GU

+44 (0)844 414 5707

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Registered in the UK 11282984. © 2020 Leadent Digital. All Rights Reserved.

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