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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On December 03 via manual from US — Scanned from DE
Submission: On December 03 via manual from US — Scanned from DE
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ESIGNATURE
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* 5,076 Topics
* 15,482 Replies
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5076 Topics
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H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
7977
A
2 months ago
D
deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded
Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support
0
476
K
3 hours ago
I
IwanRWNewcomer
asked in eSignature
Create Embedded Sign Maintenance Page
Hello Everyone! We deployed Docusign embedded signing into our own system. We do
know that our users can change their signature style, using templates, drawing,
and images during the Signing process. We would like to develop a maintenance
page in our system so that our users are able to change their signature before
the Signing process. Afterward their signature style will be used in the Signing
process on the other day Is it possible to do that? How can we do it? Looking
forward to your guidance. Thank you
0
262
I
4 hours ago
D
Donna SevignyNew Voice
asked in eSignature
Transferred Envelopes Omitted from Reports
I am trying to determine an envelope count for this year for a group of users
(they were assigned to a group id) we transferred to a different account (same
Organization) later in the year. The reason for this is they sent the envelopes
from our account which resulted in one of our pre-paid envelopes being consumed.
I am supposed to recover those costs from the other account holder. I started
running reports on the group we used, and I see those envelopes are omitted from
the reports. I thought envelopes sent from our account would appear in our
account’s reports up to the time they were transferred. But this does not seem
to be the case. Has anyone transferred envelopes and then ran any of the reports
to get a listing after the transfer? Did those envelopes show up? Are my
expectations incorrect? Once transferred they go “poof” from the account
including reports, dashboards, analytics, etc…? Is there a better way? Thanks
for your help!
0
50
D
5 hours ago
G
gschultzNewcomer
posted in eSignature
Formulas in templates and impediments to advanced use cases
We are running into advanced use cases in which formulas values allow us to use
conditional fields very efficiently. The use of formula fields is introducing
impediments. For every template that has formula fields, the “Recipients can
edit documents” option is locked and cannot be changed. If a template does not
have formula fields, “Recipients can edit documents” option is not locked and
can be changed We are now experiencing an issue in which when we have formula
fields and “Recipients can edit documents” enabled, we get the error “Unable to
create the envelope.” We need the “Recipients can edit documents” enabled to
allow for envelope markup. We have also found that formulas in templates and
subsequently envelopes do not allow us to correct envelopes. As our use cases
become more advanced and formulas allow us to do some things more efficiently,
we are finding DocuSign limitations with formulas in templates are making us
look to alternatives.
0
110
G
5 hours ago
R
RFrandsenNewcomer
asked in eSignature
Signature Copied?
I received a new (revised) contract from a vendor stating that it had been
renewed (without our knowledge) and signed. When I compare the original, which
we do remember signing, and the new one, which we do not remember signing I
noticed that the signature looks to have been copied. The original and new
contracts have different “DocuSign Envelope IDs” as would be expected, but when
I compare the signatures they are absolutely identical, with the same frame
number and everything. Would this be evidence of tampering with the document and
possibly pasting a signature from the original contract onto the new one? Is
there another logical explanation that could possibly explain this?
0
142
C
6 hours ago
K
KaitlinCCUNewcomer
asked in eSignature
DocuSign Retrieve TSL Certificate
Hello, has anyone run into this before: Getting the "Login failed" error
indicated in the attached image after running the docusignRetrieveApp.exe and
attempt to log in. Our IT is stating that the TSL Certificate for DocuSign is
only valid for ns1.docusign.net and www.docusign.net, however DocuSign’s tools
use docusign.net as an API host. Any ideas would be helpful. Is this an expired
password issue or a back-end security certificate issue.
0
122
C
6 hours ago
F
FXBNewcomer
asked in eSignature
Documents signed but not in the right Docusign account?
I am having challenges signing and reviewing a document. To compound things my
wife uses the same email as me. I am trying to review a signed document that I
signed. Two of four documents went through okay to the proper source. The other
two did not. Somehow, the documents were archived in my community college email
address. The community college .edu email will not allow me to export the two
documents because the documents have my social security number. Could you help
me? To compound things my spouse uses the same msn.com email I use!. The two
documents I need have been archived in my Germanna account: ***email removed
redacted post*** I need the two documents for my Veterans Administration rating.
Thank you,
0
102
C
6 hours ago
E
Eva.grafNewcomer
asked in eSignature
Is it possible to add a company stamp in a document
Hi, Sorry if the question has been asked before. Looked for an answer but
couldn’t find it.I usually share with my manager the documents to sign, by
adding the fields that he must complete in the form. I am able to add a lot of
different fields (name, signature, date, initials, company name, etc.). However,
I cannot seem to find a place to request for the company stamps or adding the
company’s stamp, which is sometimes required when sending having to sign a
document electronically.
0
182
C
6 hours ago
K
KlausNewcomer
asked in eSignature
Access to all pages in past agreements
Hello All- I am a DS Admin, my company has over 100 completed agreements, which
when we started with DocuSign I only needed access to view 12 of the pages
however now I need to get access to view all (54) of the pages for past and
future agreements. How can I go about being able to do this?
0
303
C
6 hours ago
P
PeteNewcomer
asked in eSignature
E-Signature Error on French Gov Site
Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave
0
60811
D
7 hours ago
V
vjacquemartNewcomer
asked in eSignature
Certificate problem
Hello, I’m trying to sign a PDF oficial European Union document but their system
doesn’t accept my signature. I tried several things but can’t find a solution.
When I use their verification tool, this is the message I got: Any idea?
0
3136
D
7 hours ago
T
tamlernerNewcomer
asked in eSignature
Signature for INPI - France
I need to sign an official document for the INPI here in France but I don’t get
the certificated signature option when doing the whole envelope settings. How do
I find it? and after that, since there’s a lot of questions around this: does
the signature actually work still nowadays? A lot of people are complaining
about the INPI rejecting Docusign’s signature certificate. Thank you!
0
372
D
7 hours ago
W
wumbo111Newcomer
asked in eSignature
Phone Number Invalid on SMS Verification, help ASAP
i have tried numerous format such as (xxx) xxxx-xxxx xxx-xxxx-xxxx xxxxxxxxxxx
xxx xxxx-xxxx xxx xxxx xxxx then checking the validity of my phone number (in
which it is valid) , using another phone number, another device, different wifi,
creating brand new email account, all to no avail. please help to solve this as
soon as possible. thank you
0
476
S
8 hours ago
L
lk1Newcomer
asked in eSignature
"optional" (for some) document signer...
I created a template and I need to be to specify that at one level only certain
users will require additional signer and others will not. for example: say I’m
filling out this document and mine gets routed to my supervisor, and account
payable BUT my co-worker fills out the same document and his needs to get routed
to supervisor, manager and then accounts payable Is there a way to achieve that
with just one template? TIA
0
275
N
9 hours ago
D
DaovoNewcomer
asked in eSignature
DocuSign result
Hi, About few months, i could not receive Document after the Clients/customers
finished E-sign ! Before i received it automatic right after they signed in. Now
i have to open DocuSign Web to view it and loading it ….. Please fix it for me,
i want automatic receive the result after they signed in. Thank you Dao Vo
0
347
D
9 hours ago
S
Sammylau21Newcomer
asked in eSignature
How can I set the signing order ? (Sender at last)
I’m creating an envelop, bulk send to around 50 recipient. And I’m trying to
arrange the singing order as below: Recipient first > Sender(myself) But seems
like all the envelop must sign by myself first before send it out to the
recipient. How can I put myself to the last one of the process?
0
182
N
10 hours ago
R
ramosrobertNewcomer
asked in eSignature
Problems sending to clients with Comcast.net email addresses
I am sending envelopes to a large block of clients. I am having a
non-deliverable issue with comcast.net email addresses. Even in the same
envelope with multiple comcast addresses (all of which are good working
addresses) some will go through and others will fail. I sent a client this
morning it worked. I sent another envelope later to the same comcast.net email
address and I get a failure delivery. Does anyone have any idea what is causing
this and is there anything I can do to fix it? (this is my first time using
Docusign.)
0
1217
N
10 hours ago
M
meyercdllNewcomer
asked in eSignature
Want to run a report on PowerForm usage within an account
I want to run a report on PowerForm usage. It would ideally list every PowerForm
in the account, the last time it was used, the sender of the PowerForm, and the
template used in the PowerForm. Is this possible either by standard reporting or
by API, if so, how?
0
123
M
10 hours ago
J
JeromeNewcomer
asked in eSignature
Salesforce - Sign 2 contracts - 1st contract is included in second
Hello, I have an integration processus with Docusign to sign document which
works like a charm. It is based on model. When everyone has signed the envelop,
the different document are downloaded into the salesforce object as
Attachment.Sometimes I need to sign some other contracts but by default it is
included the 1st contract already signed. Any idea where I can change this
behavior ? Thanks a lot Jerome
0
389
N
10 hours ago
H
HstarrNewcomer
asked in eSignature
Template matching not working anymore
Hello, We are finding that template matching isn’t working all the time for some
templates. The template matching worked at one point so I’m not sure why it
isn’t working out of the blue.
0
153
N
10 hours ago
S
shiaputNewcomer
asked in eSignature
Sign up with valid phone number, but it keeps saying that the number is invalid
to a very active number
1
974
S
11 hours ago
C
ChristosPNewcomer
asked in eSignature
Sharing a document as a link that anyone can sign
I am just wondering what Is the best way to create a form and share this as a
link on a ‘welcome email’ that anyone with the link can fill out? As opposed to
having to email each new client individually.
0
30
C
11 hours ago
T
TriciaNewcomer
asked in eSignature
duplicate e-mails
We use DocuSign for time and attendance slips. We have noticed that a time slip
will be signed by the associate, manager, and HR, but we continue to receive
duplicate copies of the slip. The manager reports similar duplicate e-mails. I
recently received an e-mail from a time slip that had been completed in August.
Is there a way to prevent this?
0
733
B
11 hours ago
T
TFORDNewcomer
asked in eSignature
DOCUSIGN AUDITS
Hi, I have been assigned to completing a DocuSign audit. Has anyone completed an
audit of DocuSign documents? What do you look for? What reports do you review?
Do you have an audit checklist? Thanks
0
91
C
14 hours ago
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