www.donedone.com Open in urlscan Pro
52.17.119.105  Public Scan

Form analysis
2 forms found in the DOM

<form><span class="fieldset">
    <p><input type="checkbox" value="check" id="chkMain" checked="checked" class="legacy-group-status optanon-status-checkbox"><label for="chkMain">Active</label></p>
  </span></form>

<form class="grsf-signup-form" novalidate="">
  <ul class="grsf-signup-fields show">
    <li id="grsf-input-field-row-0" class="grsf-input-field-row grsf-signup-form-input-field-row grsf-animation-fade-in"><label for="email" style="">Email*</label><input type="email" id="email" name="email" placeholder="you@email.com"
        class="grsf-form-control" required="" style="color: rgb(28, 28, 28); background-color: rgb(255, 255, 255);"></li>
    <li id="grsf-input-field-row-1" class="grsf-input-field-row grsf-signup-form-input-field-row grsf-animation-fade-in"><label for="firstName" style="">First Name</label><input type="text" id="firstName" name="firstName" placeholder="First Name"
        class="grsf-form-control" style="color: rgb(28, 28, 28); background-color: rgb(255, 255, 255);"></li>
    <li id="grsf-input-field-row-2" class="grsf-input-field-row grsf-signup-form-input-field-row grsf-animation-fade-in"><label for="lastName" style="">Last Name</label><input type="text" id="lastName" name="lastName" placeholder="Last Name"
        class="grsf-form-control" style="color: rgb(28, 28, 28); background-color: rgb(255, 255, 255);"></li>
  </ul><input id="grsf-signup-button" type="submit" class="btn-lg btn grsf-button" value="Get Your Unique Link" style="background-color: rgb(88, 144, 231); color: rgb(255, 255, 255); border-radius: 3px;">
</form>

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Task tracker
Bugs, tasks, to-dos. The internal work between you, your teammates, and
stakeholders.
Shared inbox
Tickets, cases, feedback. The email conversations with prospects, customers,
& clients.

What people love about DoneDone.
Jordon M.

"An Incredibly Valuable Tool"
What do you like best about DoneDone? DoneDone is very simple to navigate and
extremely easy to learn/use. The simplicity helps you to keep your thoughts
organized, and it is very flexible in the small details that you don't even know
you need until you need them. I'm a power user and highly recommend this product
to any/everyone. What do you dislike about DoneDone? I love everything about
DoneDone. The only challenge I've faced with it was building the habit of using
it more often. It took me a while to overcome my bad habit of keeping all my
thoughts in my head. I'm certainly glad I could do so because the simplicity,
organization, and clarity that DoneDone provides are invaluable. What problems
is DoneDone solving and how is that benefiting you? DoneDone helps everyone on
your team remain focused and on the same page. Even if you are a one-person
show, this tool is worth mastering because you become more valuable when you
don't have to manage all your thoughts inside your head alone.
Read more

Posted on
G2
"Fast - Effective - Efficient method for tracking Project Issues and
Resolutions"
What do you like best about DoneDone? The Ease to add users, conversations,
tasks and watchers. What do you dislike about DoneDone? Daily Billing
reconciliation has taken a little time to get accustomed. What problems is
DoneDone solving and how is that benefiting you? New Project Go-Live support
Read more

Posted on
G2
Akash A.

"Flexible and User-Friendly Project Management with Donedone.com: A
Comprehensive Review"
What do you like best about DoneDone? One of the standout features of
Donedone.com is its simplicity and ease of use. The user interface is clean and
intuitive, allowing team members to quickly get up to speed with the platform.
This can be especially beneficial for teams that are new to project management
software. What do you dislike about DoneDone? Although currently mIssing and is
very much needed. I checked their public roadmap and it looks like these are
currently being reviewed and under consideration for development. 1. Knowledge
Bases / Help Docs 2. Ticket portal for Customers 3. Satisfaction Rating on
Customer Conversation Emails 4. Role to limit access to a specific set of tasks
What problems is DoneDone solving and how is that benefiting you? Donedone.com
is a web-based issue-tracking and project management software designed for
everyone. It offers a range of features such as bug tracking, issue management,
and agile project management tools. The platform is highly customizable,
allowing users to tailor the software to their specific needs. This can help
teams to better manage their projects and improve collaboration between team
members. Donedone.com offers a range of reporting and analytics tools, which can
help teams to identify areas for improvement and make data-driven decisions.
This can be especially valuable for larger teams or complex projects.Overall,
Donedone.com appears to be a solid choice for teams looking for simple,
flexible, and customizable project management software. Its ease of use and
range of features make it a strong contender in the space, although its price
may be a limiting factor for some teams.
Read more

Posted on
G2
Nichlas B.

"A Straightforward Support Ticket Platform for Newbies"
What do you like best about DoneDone? For some of our website clients, we offer
to manage all their inbound customer support tickets, DoneDone makes it easy for
us to manage multiple companies in one dashboard. But sometimes, we also need
the client to be directly involved in resolving tickets, and this, too, is a
breeze. Even clients not used to ticket support systems adapt quickly to
DoneDone's interface. Overall, a really lovely tool. What do you dislike about
DoneDone? Three things worth mentioning: 1) DoneDone facilitates Saved Replies
(canned responses), which is great. However, when you want to insert a saved
reply into your ticket message, the UX is slightly poor when you have a lot of
saved replies or saved replies with long/detailed titles (which is needed for
organizing them when you have a lot). This is because the dropdown window where
you select a reply/canned response is narrow and not resizeable. So only the
person who created the replies and knows the titles can use these replies
efficiently. 2) There is no option for BCC'ing others, which would be useful for
our use-case when we want to privately involve someone in a ticket who doesn't
have (and doesn't need) a DoneDone account. CC'ing is possible but exposes the
recipient's email. 3) Outside of getting a direct response, there is currently
no way to know if a recipient has opened your message. What problems is DoneDone
solving and how is that benefiting you? - Helps my team easily manage support
tickets for multiple businesses - Overall very good UI and UX lets us invite
clients onto DoneDone with very little learning curve - Saves us lots of time
with saved replies
Read more

Posted on
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DONEDONE HELPS TEAMS ORGANIZE & EXECUTE.

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bulky software for bug, task, and issue tracking. No more wondering where things
are at or who's working on what.


Customer Support


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Auto-forward company email to a DoneDone Mailbox to streamline communication
between your support team and customers. No more headaches with ccs, broken
email chains, and unruly threads.


Custom Workflows


MANAGE YOUR TEAM’S WORKFLOW EXACTLY THE WAY YOU WANT TO.

DoneDone makes workflow management easy. Use our time-tested bug, task tracking,
customer help desk, or hiring workflows or create a custom workflow that fits
your unique business needs.


for production and support teams


KEEP YOUR DEVELOPMENT & SUPPORT TEAMS IN SYNC

Link internal tasks to a support conversation so your developers and support
staff can collaborate in the same simple app. DoneDone helps engineering teams,
support staff, and customers work together better to tackle your project issue
log.


Reports


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DoneDone provide answers to the important questions. How quickly are we
responding to support tickets? Are we keeping pace each new project issue? How
long does it take customers to get the answers they need?


DoneDone integrates with...
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