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MAJOR DISRUPTION AND INDUSTRIAL ACTION (2)

Show more
 * Find out more
   
   Train companies affected: London Underground, National Rail,
   
   Industrial action to affect services on 1 and 3 February - more information
   coming soon

 * Find out more
   
   Train companies affected: South Western Railway,
   
   Major disruption between London Waterloo and Basingstoke expected until end
   of Sunday 22 January

Last updated 18/01/2023 09:14

View all current disruptions | View service indicator

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Start of main content


INDUSTRIAL ACTION ON NATIONAL RAIL
PAGE UPDATED: 17 JANUARY 2023 AT 12:13

 * Industrial action for February 2023
 * Industrial action for January 2023
 * Common questions

 * Archive information for the November 2022 strikes
 * Archive information for the December 2022 industrial action



Industrial action for February 2023

National level

Strike action has just been announced for the following dates:

 * Wednesday 1 February 2023 - action by both the ASLEF and RMT unions.
 * Friday 3 February 2023 - action by both the ASLEF and RMT unions.

This is likely to affect 18 train companies across Britain:

Avanti West Coast; c2c; Chiltern Railways; CrossCountry; East Midlands Railway;
Gatwick Express; Great Western Railway; Greater Anglia; Great Northern, London
North Eastern Railway; London Northwestern Railway; Northern; Southeastern;
Southern; South Western Railway (including Island Line); Thameslink,
TransPennine Express; West Midlands Railway.

More information will be provided here when it becomes available.

 

Industrial action for January 2023

 

National level

Forthcoming strike action:

No further strike action dates on a national level have yet been announced for
January but this page will be updated if and when this happens.

 

Previous strike action:

Strike action affected the network nationally on the following dates:

 * Tuesday 3 and Wednesday 4 January 2023 - action by the RMT union.
 * Thursday 5 January 2023 - action by the ASLEF union.
 * Friday 6 and Saturday 7 January 2023 - action by the RMT union.

This affected most train companies across Britain (see this high-level summary
of what each train company was able to offer in late December to early January).

The RMT union also introduced an overtime ban across the railway network from
Sunday 18 December until Monday 2 January and as a result some train companies
experienced short-notice cancellations and timetable amendments. Services were
cancelled or severely disrupted with a very limited service on these days and no
trains at all on some routes. Services also started later on days following the
end of the strike action.

Tickets for 3,4,5*,6, and 7 January could be used the day before the date on the
ticket, or up to and including Tuesday 10 January.

* for Train Operators affected by strike action on this date only.

Full information on easements, refunds and cross-industry acceptance is detailed
below - see 'refunds and ticket acceptance' section.

 

Regional / train company-specific level

We are aware that there may be other forms of industrial action taking place on
a much more localised level, on different dates and only affecting one or two
train companies. Please see below where any known will be listed or check with
your train operator.

Forthcoming strike action:

 * No further strike action dates on a regional level have yet been announced
   for January but this page will be updated if and when this happens.

Check before you travel using the National Rail Enquiries Journey Planner.

 

Previous strike action:

 * Until Sunday 8 January 2023 - action by RMT union. In addition to the
   national strikes shown above, Chiltern Railways were significantly impacted
   by additional industrial action throughout this whole period. Further
   information here on Chiltern Railways website.
 * Thursday 12 January 2023 - strike action will affect the Elizabeth line.
   Further information here on the Transport for London website.

 


IN THE EVENT OF CANCELLATION OF STRIKE ACTION

If strike action is cancelled or suspended at short notice by any union, train
companies might not be able to immediately restore their normal timetables in
time. Rail services are created and depend on complex and integrated systems and
it therefore takes some time to get everything back into place. If this is the
case, more details will be published here.

 

[ ARCHIVE ]

 

Retained information for those affected by the December strikes

National level

Strike action affected the network nationally on the following dates:

 * Tuesday 13 and Wednesday 14 December 2022 - action by the RMT union.
 * 18:00 Saturday 24 to 06:00 Tuesday 27 December - action by the RMT union.
 * Friday 16 and Saturday 17 December 2022 - action by the RMT union.

This affected most train companies across Britain. Some services also started
later on days following the end of the strike action.

Information on easements, refunds and cross-industry acceptance for the strike
days in December is detailed below - see 'refunds and ticket acceptance'
section.

Please note, the RMT union has also introduced an overtime ban across the
railway network from Sunday 18 December until Monday 2 January and as a result
some train companies may experience short-notice cancellations and timetable
amendments. Again, you are strongly advised to check before you travel.

 

Regional / train company-specific level

Forthcoming strike action:

We are aware that there may be other forms of industrial action taking place on
a much more localised level, on different dates and only affecting one or two
train companies. Please see below where any known will be listed or check with
your train operator in such cases.

 * Sunday 11 and Monday 12 December - action by RMT union. This will affect
   Avanti West Coast only. Further information here. This was called off
 * Tuesday 13 December through to Sunday 8 January 2023 - action by RMT union.
   In addition to the national strikes shown above, Chiltern Railways will be
   significantly impacted by additional industrial action throughout this whole
   period. Further information here on Chiltern Railways website.
 * Friday 23 and Saturday 24 December - action by Unite union. This will affect
   East Midlands Railway only. Further information here.



 

 

Industrial action for November 2022

 

National level

Industrial action affected the network nationally:

 * Saturday 26 November 2022 - action by ASLEF union.

 * Strike action affected Avanti West Coast, Chiltern Railways, CrossCountry, 
   East Midlands Railway,  Great Western Railway,  Greater Anglia, Heathrow
   Express, LNER, London Northwestern Railway, Northern, Southeastern, Stansted
   Express, TransPennine Express, West Midlands Railway and had a significant
   impact on their services, ranging from substantially reduced revised
   timetables to not being able to run any trains at all.  There was knock-on
   disruption the following morning as well.
   
    

 * The earlier national strikes were called off:

 * Saturday 5 November 2022 - action by RMT union. CALLED OFF
 * Monday 7 November 2022 - action by RMT union. CALLED OFF
 * Wednesday 9 November 2022 - action by RMT Union. CALLED OFF

 * The very late notice that the RMT union gave on the Friday afternoon before
   the first strike day presented a lot of operational challenges with
   re-rostering train drivers and reinstating the original timetable.
   
   We recognised that customers may have already made plans based around the
   days that strikes were due to happen. Therefore, the ticketing and refund
   policy for passengers that would have applied on strike days remained in
   place on Saturday, Monday and Wednesday. This means that if passengers had
   tickets for travel on 5, 7 and 9 November, these could be used on the day
   before the date on the ticket or up to and including 11 November 2022. If
   passengers have a Season Ticket that is monthly or longer, or have an
   activated day's worth of travel on a Flexi Season ticket and were unable to
   travel due to timetable disruption, they can claim 100% compensation for
   these days through Delay Repay.
   
    
   
   Regional / train company-specific level
   
   Industrial action dates affected the network regionally:

 * Saturday 19 and Monday 21 November 2022 - action by RMT union at the Thames
   Valley Signalling Centre. This affected Chiltern Railways, CrossCountry,
   Great Western Railway and South Western Railway on all their services passing
   through the Reading, Oxford and Banbury areas.
 * Sunday 20 November - action by RMT union. This affected Avanti West Coast
   only.

 * Thursday 10 November 2022 - affecting all London Underground services, some
   London Overground services and early morning and late evening Elizabeth line
   services.

 

 

 

COMMON QUESTIONS

Please see below for a list of frequently asked questions.




WHAT WILL THE INDUSTRY BE DOING TO MINIMISE DISRUPTION FOR CUSTOMERS?

 

While unfortunately, disruption in the event of industrial action is inevitable,
the industry will do all it can to minimise the impact of potential strike
action for our passengers and help you plan around it and keep moving this
winter. 

To help with this, we will be keeping this page updated regularly with the
latest travel information. We have released a timetable for strike days which
gives passengers certainty around which services are running. We will ask that
where possible, passengers check before they travel and look for alternative
means of transport if your journey is affected, to avoid disruption on strike
days.  


WHICH SERVICES WILL BE AFFECTED?

 

You will find the latest information about revised timetables in the National
Rail Journey Planner as soon as it becomes available.



Customers are encouraged to only buy Anytime and Off-Peak tickets once they know
their train is running.


ALTERNATIVE TRAVEL DAYS

If you have a ticket dated for one of the strike days you will be able to use
your ticket on an alternative day. Please see 'can I use my train ticket on a
different day?' in the panel below for more details.

Journeys that include travel on non-National Rail services (e.g. London
Underground, DLR or ferry service) may require a new ticket for that leg of your
journey if travelling on any date other than shown on your ticket.


REFUNDS AND TICKET ACCEPTANCE 




CAN I GET A REFUND OR TRAVEL ON A DIFFERENT DAY?

 

Customers affected have the following options: 

 * Refunds: If your service was cancelled, delayed or rescheduled, you are
   entitled to a change or refund from the original retailer of your ticket*. 

 * Changing travel plans: Alternatively, customers with a ticket for travel on a
   strike day can instead use their ticket on an alternative date – full details
   in the following table.



* An admin fee of no more than £10 will apply to ticket refunds where a service
is not affected by industrial action.  

Travel within London: customers presenting magstripe National Rail tickets
(Singles, Returns or Season Tickets) for journeys across London are permitted to
travel on TfL services (bus, Tube, tram or DLR) on reasonable routes only, on
the days of the National Rail industrial action only. Barcode and tickets on
smartcard cannot be accepted by TfL staff. Please note if your ticket is for a
journey that includes crossing London it will not be valid on London Underground
services on an alternative date. Please contact the original retailer of your
ticket for more information.

Please contact the train company you are travelling with for more information.

Please note refunds and changes can only be made by the original retailer of
your ticket.


WHY HAVE YOU PAUSED ADVANCE TICKETS?

 

We have suspended the sale of Advance fares on strike days until the timetable
for the strike days have been finalised. We do not want to mislead customers
into thinking that we are able to run a full service or sell them tickets for
trains that may not run. 

It is likely that we will be running many fewer services on strike days and so
we do not want to sell tickets to more passengers than we can accommodate. 

Whilst Anytime and Off-peak fares will still show for strike days, we
would encourage customers to wait until the day of travel or until the timetable
is confirmed before buying a ticket. Once we know which trains are running,
some Advance fares will be back on sale.

Passengers who have already purchased Advance tickets on strike days may
be entitled to a fee-free change of journey by contacting the original retailer
of their ticket up until 18:00 the day before they travel.


WILL I GET A REFUND IF MY SERVICE IS CANCELLED DUE TO STRIKE ACTION? 

 

If you purchased an Advance, Off-Peak or Anytime ticket and choose not to travel
at all because your service on either your outward or return journey has been
cancelled, delayed or rescheduled then you will be entitled to a refund or
change from the original retailer of your ticket.

In the event of your service being affected by strike action, cross-industry
ticket acceptance between different train companies and temporary removal of
certain ticket restrictions may be made available.


IF MY SERVICE IS AFFECTED BY STRIKE ACTION WILL YOU REFUND MY TAXI OR HOTEL
BILLS? 

 

While we cannot refund taxi or hotel bills, if you decide to travel during a
strike period and your chosen train is affected, you may be able to use your
ticket on another train company or by an alternative route. Where disruption
prevents you from completing your journey for which your Ticket is valid and is
being used, any train company will, where it reasonably can, provide you with
alternative means of travel to your destination, or if necessary, provide
overnight accommodation for you.

If you choose not to travel because your service has been cancelled, delayed or
rescheduled you will be entitled to a refund.

If you choose to travel and are delayed on your journey, you will be able to
claim compensation if the delay meets the Delay Repay threshold.


THE TRAIN I WAS PLANNING TO TAKE HAS BEEN DELAYED, CAN I GET A REFUND? 

 

Yes, you are entitled to a refund under Condition 30.1 of the National Rail
Conditions of Travel.

Alternatively, if you choose to travel and your train is delayed for more than
60 minutes you may be able to use your ticket to make your journey at a later
date, subject to the restrictions of your ticket. Please contact the train
company you are travelling with for more information. 


CAN I GET A REFUND ON MY SEASON TICKET?

 

If you have a Season Ticket** that is monthly or longer and you cannot travel
due to timetable disruption on the day that any strike action has been cancelled
then you can claim 100% compensation for these days through Delay Repay. 

If you have purchased a Season Ticket** and would like a refund you can apply
for a refund from the original retailer of your ticket. Please note an admin fee
of no more than £10 will apply. Refunds are calculated from the date you return
your season ticket and will be the difference between the price you paid and the
cost of a ticket or tickets for the period for which you have used the ticket up
to and including the date you request a refund.

If you are affected by cancellation or disruption to you journey, you may be
entitled to compensation such as Delay Repay.

**If you are a Weekly Season Ticket holder and purchased your ticket after the
strikes were announced you will only be entitled to compensation if you actually
travel and are affected by cancellation or disruption and the delay to your
journey meets the Delay Repay threshold. 


CAN I GET A REFUND ON MY FLEXI-SEASON TICKET?

 

If you have purchased a Flexi-Season ticket and would like a refund due to
strike action affecting your journey, you can apply for a refund but an admin
fee of no more than £10 will apply. Refunds are calculated from the difference
between the price you paid for the Flexi Season and the cost of an Anytime
return ticket for each day you have used. If you only have one or two journeys
left on your Flexi Season you may find that no refund is available.

If you had activated a days worth of travel on a Flexi-Season Ticket and you
cannot travel due to timetable disruption you can claim 100% compensation for
these days through Delay Repay.


CAN I GET A REFUND ON A 7-DAY SEASON TICKET OR TRAVELCARD?

 

Weekly season tickets which have not started yet can be refunded, a £10 admin
fee may apply.

To make sure that a weekly season ticket is the best value for you, if you’re
unable to travel during industrial action use our handy season ticket
calculator.




MY TRAIN HAS BEEN RESCHEDULED; CAN I GET A REFUND? 

 

Yes, you are entitled to a refund under Condition 30.1 of the National Rail
Conditions of Travel. If you have purchased a ticket and your train has been
cancelled, delayed or rescheduled due to RMT strike action then you will be
entitled to a refund or change of journey.

Please contact the retailer of your ticket for more information.  


I WANT TO PURCHASE AN OFF-PEAK OR ANYTIME TICKET BUT DON’T KNOW IF MY SERVICE
WILL BE AFFECTED, IF IT IS CAN I GET A REFUND?

 

During periods of industrial action, the rail industry introduces a temporary
timetable. Customers are encouraged to only buy Anytime and Off-Peak tickets
once they know their train is running as the cost of the ticket would not change
but admin fees for refunds may apply. 

Please check with the retailer you purchased your ticket from for more
information. 


I PURCHASED AN ADVANCE TICKET BUT MY TRAIN IS NO LONGER RUNNING, CAN I TRAVEL ON
A DIFFERENT TRAIN?

 

If you purchased an Advance ticket and your chosen train has been affected by
industrial action, you may be able to use your ticket on an alternative train on
the same route. If you choose not to travel you may be able to amend when you
travel fee-free by contacting the original retailer of your ticket up until
18:00 the day before you travel. 

Changing travel plans: Alternatively, customers with a ticket for travel on a
strike day can instead use their ticket on an alternative date – see 'can I
travel on a different day?' above.


IF MY JOURNEY IS DISRUPTED CAN I USE MY STANDARD TICKET TO TRAVEL FIRST CLASS? 

 

The normal terms and conditions of your ticket will apply, but in some cases a
train company may relax the restriction at their discretion. 

We will make information available when a service has been declassified. 


WILL I BE ELIGIBLE FOR DELAY REPAY? 

 

If the delay to your journey meets the Delay Replay threshold as a result of
industrial action, you will be entitled to compensation from the train company
that you are travelling with.

See www.nationalrail.co.uk/compensation for more information.


DUE TO STRIKE ACTION I WILL NEED TO GET TO AN ALTERNATIVE TRAIN STATION TO START
MY JOURNEY, WILL MY CAR PARK SEASON TICKET BE VALID? 

 

Station car parks are, in a majority of cases, managed on behalf of train
companies by a third-party operator so it may not be possible to temporarily
transfer a car park season ticket to another location. Please contact the train
company that manages the station your car park season ticket is valid at, or the
third-party car park operator, for details of any easements.  

Find your station information at www.nationalrail.co.uk/stations




PASSENGER ASSISTANCE 


WILL THERE STILL BE STAFF AVAILABLE TO HELP ME DURING STRIKE DAYS?

 

If you need assistance when travelling on National Rail services during strike
days, staff will continue to provide help so that you can get to where you need
to get to safely. Please be aware that normal staffing levels may vary across
the network on the days affected by strikes.


WILL I STILL BE ABLE TO BOOK ASSISTANCE FOR MY JOURNEY? 

 

We will do everything we can to help passengers on their journeys. If your
chosen train is running, then assistance will be provided.

If your journey is affected by the strike action and you have Passenger
Assistance booked, your train operator or train operators will contact you to
discuss how you might want to change or re-arrange your journey.  If you decide
not to travel, please contact your train company using the information on the
Passenger Assist webpage.


WHAT HAPPENS IF I CANNOT BOOK AHEAD OF MY JOURNEY?

 

Turn up and go assistance will still be provided for services running – please
check your journey for information before travelling.


MY CHOSEN JOURNEY HAS BEEN CANCELLED DUE TO STRIKE ACTION, CAN I GET ASSISTANCE
FOR ANOTHER TRAIN? 

 

You will be able to book assistance on services planned on the strike days where
the timetable has been confirmed. Please contact the train company you are
travelling with for more information. 


Managed by:
 * National Rail

Last updated:   17 January 2023



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services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies


These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎

SOCIAL MEDIA COOKIES

Social Media Cookies


These cookies are set by a range of social media services that we have added to
the site to enable you to share our content with your friends and networks. They
are capable of tracking your browser across other sites and building up a
profile of your interests. This may impact the content and messages you see on
other websites you visit.    If you do not allow these cookies you may not be
able to use or see these sharing tools.

Cookies Details‎

GOOGLE & IAB TCF 2 PURPOSES OF PROCESSING

Google & IAB TCF 2 Purposes of Processing


Allowing third-party ad tracking and third-party ad serving through Google and
other vendors to occur. Please see more information on Google Ads here

 * STORE AND/OR ACCESS INFORMATION ON A DEVICE
   
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   Cookies, device identifiers, or other information can be stored or accessed
   on your device for the purposes presented to you.

 * CREATE A PERSONALISED ADS PROFILE
   
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   A profile can be built about you and your interests to show you personalised
   ads that are relevant to you.
   
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 * SELECT PERSONALISED ADS
   
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   Personalised ads can be shown to you based on a profile about you.
   
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 * SELECT BASIC ADS
   
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   Ads can be shown to you based on the content you’re viewing, the app you’re
   using, your approximate location, or your device type.
   
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 * MEASURE AD PERFORMANCE
   
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   The performance and effectiveness of ads that you see or interact with can be
   measured.
   
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 * APPLY MARKET RESEARCH TO GENERATE AUDIENCE INSIGHTS
   
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   Market research can be used to learn more about the audiences who visit
   sites/apps and view ads.
   
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 * DEVELOP AND IMPROVE PRODUCTS
   
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   Your data can be used to improve existing systems and software, and to
   develop new products
   
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Cookies Details‎

TECHNICALLY DELIVER ADS OR CONTENT

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Your device can receive and send information that allows you to see and interact
with ads and content.

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SELECT PERSONALISED CONTENT

Select personalised content


Personalised content can be shown to you based on a profile about you.

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CREATE A PERSONALISED CONTENT PROFILE

Create a personalised content profile


A profile can be built about you and your interests to show you personalised
content that is relevant to you.

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MEASURE CONTENT PERFORMANCE

Measure content performance


The performance and effectiveness of content that you see or interact with can
be measured.

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MATCH AND COMBINE OFFLINE DATA SOURCES

Always Active

Data from offline data sources can be combined with your online activity in
support of one or more purposes

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ENSURE SECURITY, PREVENT FRAUD, AND DEBUG

Always Active

Your data can be used to monitor for and prevent fraudulent activity, and ensure
systems and processes work properly and securely.

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ACTIVELY SCAN DEVICE CHARACTERISTICS FOR IDENTIFICATION

Actively scan device characteristics for identification


Your device can be identified based on a scan of your device's unique
combination of characteristics.

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LINK DIFFERENT DEVICES

Always Active

Different devices can be determined as belonging to you or your household in
support of one or more of purposes.

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USE PRECISE GEOLOCATION DATA

Use precise geolocation data


Your precise geolocation data can be used in support of one or more purposes.
This means your location can be accurate to within several meters.

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RECEIVE AND USE AUTOMATICALLY-SENT DEVICE CHARACTERISTICS FOR IDENTIFICATION

Always Active

Your device might be distinguished from other devices based on information it
automatically sends, such as IP address or browser type.

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