education.dellemc.com
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168.159.208.88
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Submitted URL: http://education.dellemc.com/content/emc/en-us/home/support-overview/faq.html?utm_source=FAQ&utm_medium=Evaluation%20pending&...
Effective URL: https://education.dellemc.com/content/emc/en-us/home/support-overview/faq.html?utm_source=FAQ&utm_medium=Evaluation%20pending&...
Submission: On April 26 via api from US — Scanned from DE
Effective URL: https://education.dellemc.com/content/emc/en-us/home/support-overview/faq.html?utm_source=FAQ&utm_medium=Evaluation%20pending&...
Submission: On April 26 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<div id="ghm-locator" class="ghm-section">
<a class="ghf-icon_locator ghm-link">
<span id="aemghf-education-location" class="aemghf-language-name">en/us</span>
</a>
</div>
<div id="header_slide_me_down" class="float-right">
<div class="row">
<div class="col-12 ml-3 mr-3 pb-5">
<div>
<div tabindex="0" class="mt-2 mb-2" aria-label="please select language from the dropdown"><b>DISPLAY LANGUAGE</b></div>
<span>
<select class="input p-1" id="selectheaderLanguage">
<option value="English" data-defaultpath="en-us" selected="selected">English</option>
<option value="Chinese" data-defaultpath="zh-cn">中文</option>
<option value="German" data-defaultpath="de-de">Deutsch</option>
<option value="Spanish" data-defaultpath="es-mx">Español</option>
<option value="French" data-defaultpath="fr-fr">Français</option>
<option value="Portuguese" data-defaultpath="pt-br">Português</option>
<option value="Japanese" data-defaultpath="ja-jp">日本語</option>
<option value="Korean" data-defaultpath="ko-kr">한국어</option>
</select>
</span>
</div>
<div>
<div tabindex="0" class="mt-2 mb-2" aria-label="please select location from the dropdown"><b>NEAREST LOCATION</b></div>
<span>
<select class="input p-1" id="selectlheaderPointOfInterest">
<option value="Albania" data-defaultpath="al">Albania</option>
<option value="Argentina" data-defaultpath="ar">Argentina</option>
<option value="Armenia" data-defaultpath="am">Armenia</option>
<option value="Australia" data-defaultpath="au">Australia</option>
<option value="Austria" data-defaultpath="at">Austria</option>
<option value="Azerbaijan" data-defaultpath="az">Azerbaijan</option>
<option value="Bahrain" data-defaultpath="bh">Bahrain</option>
<option value="Belarus" data-defaultpath="by">Belarus</option>
<option value="Belgium" data-defaultpath="be">Belgium</option>
<option value="Belize" data-defaultpath="bz">Belize</option>
<option value="Bosnia-Herzegovina" data-defaultpath="ba">Bosnia-Herzegovina</option>
<option value="Brazil" data-defaultpath="br">Brazil</option>
<option value="Bulgaria" data-defaultpath="bg">Bulgaria</option>
<option value="Cameroon" data-defaultpath="cm">Cameroon</option>
<option value="Canada" data-defaultpath="ca">Canada</option>
<option value="Chile" data-defaultpath="cl">Chile</option>
<option value="China" data-defaultpath="cn">China</option>
<option value="Colombia" data-defaultpath="co">Colombia</option>
<option value="Costa Rica" data-defaultpath="cr">Costa Rica</option>
<option value="Cote d'Ivoire" data-defaultpath="ci">Cote d'Ivoire</option>
<option value="Croatia" data-defaultpath="hr">Croatia</option>
<option value="Czech Republic" data-defaultpath="cz">Czech Republic</option>
<option value="Denmark" data-defaultpath="dk">Denmark</option>
<option value="Ecuador" data-defaultpath="ec">Ecuador</option>
<option value="Egypt" data-defaultpath="eg">Egypt</option>
<option value="El Salvador" data-defaultpath="sv">El Salvador</option>
<option value="Estonia" data-defaultpath="ee">Estonia</option>
<option value="Finland" data-defaultpath="fi">Finland</option>
<option value="France" data-defaultpath="fr">France</option>
<option value="Gabon" data-defaultpath="ga">Gabon</option>
<option value="Gambia" data-defaultpath="gm">Gambia</option>
<option value="Georgia" data-defaultpath="ge">Georgia</option>
<option value="Germany" data-defaultpath="de">Germany</option>
<option value="Ghana" data-defaultpath="gh">Ghana</option>
<option value="Greece" data-defaultpath="gr">Greece</option>
<option value="Guatemala" data-defaultpath="gt">Guatemala</option>
<option value="Hong Kong, China" data-defaultpath="hk">Hong Kong, China</option>
<option value="Hungary" data-defaultpath="hu">Hungary</option>
<option value="India" data-defaultpath="in">India</option>
<option value="Indonesia" data-defaultpath="id">Indonesia</option>
<option value="Ireland" data-defaultpath="ie">Ireland</option>
<option value="Israel" data-defaultpath="il">Israel</option>
<option value="Italy" data-defaultpath="it">Italy</option>
<option value="Jamaica" data-defaultpath="jm">Jamaica</option>
<option value="Japan" data-defaultpath="jp">Japan</option>
<option value="Kazakhstan" data-defaultpath="kz">Kazakhstan</option>
<option value="Kenya" data-defaultpath="ke">Kenya</option>
<option value="Korea" data-defaultpath="kr">Korea</option>
<option value="Kuwait" data-defaultpath="kw">Kuwait</option>
<option value="Latvia" data-defaultpath="lv">Latvia</option>
<option value="Liberia" data-defaultpath="lr">Liberia</option>
<option value="Lithuania" data-defaultpath="lt">Lithuania</option>
<option value="Luxembourg" data-defaultpath="lu">Luxembourg</option>
<option value="Macedonia" data-defaultpath="mk">Macedonia</option>
<option value="Madagascar" data-defaultpath="mg">Madagascar</option>
<option value="Malaysia" data-defaultpath="my">Malaysia</option>
<option value="Mexico" data-defaultpath="mx">Mexico</option>
<option value="Montenegro" data-defaultpath="me">Montenegro</option>
<option value="Morocco" data-defaultpath="ma">Morocco</option>
<option value="Netherlands" data-defaultpath="nl">Netherlands</option>
<option value="New Zealand" data-defaultpath="nz">New Zealand</option>
<option value="Nigeria" data-defaultpath="ng">Nigeria</option>
<option value="Norway" data-defaultpath="no">Norway</option>
<option value="Oman" data-defaultpath="om">Oman</option>
<option value="Panama" data-defaultpath="pa">Panama</option>
<option value="Peru" data-defaultpath="pe">Peru</option>
<option value="Philippines" data-defaultpath="ph">Philippines</option>
<option value="Poland" data-defaultpath="pl">Poland</option>
<option value="Portugal" data-defaultpath="pt">Portugal</option>
<option value="Puerto Rico" data-defaultpath="pr">Puerto Rico</option>
<option value="Qatar" data-defaultpath="qa">Qatar</option>
<option value="Romania" data-defaultpath="ro">Romania</option>
<option value="Russia" data-defaultpath="ru">Russia</option>
<option value="Rwanda" data-defaultpath="rw">Rwanda</option>
<option value="Saudi Arabia" data-defaultpath="sa">Saudi Arabia</option>
<option value="Senegal" data-defaultpath="sn">Senegal</option>
<option value="Serbia" data-defaultpath="rs">Serbia</option>
<option value="Singapore" data-defaultpath="sg">Singapore</option>
<option value="Slovakia" data-defaultpath="sk">Slovakia</option>
<option value="Slovenia" data-defaultpath="si">Slovenia</option>
<option value="South Africa" data-defaultpath="za">South Africa</option>
<option value="Spain" data-defaultpath="es">Spain</option>
<option value="Suriname" data-defaultpath="sr">Suriname</option>
<option value="Sweden" data-defaultpath="se">Sweden</option>
<option value="Switzerland" data-defaultpath="ch">Switzerland</option>
<option value="Taiwan, China" data-defaultpath="tw">Taiwan, China</option>
<option value="Tanzania" data-defaultpath="tz">Tanzania</option>
<option value="Thailand" data-defaultpath="th">Thailand</option>
<option value="Trinidad and Tobago" data-defaultpath="tt">Trinidad and Tobago</option>
<option value="Turkey" data-defaultpath="tr">Turkey</option>
<option value="Uganda" data-defaultpath="ug">Uganda</option>
<option value="Ukraine" data-defaultpath="ua">Ukraine</option>
<option value="United Arab Emirates" data-defaultpath="ae">United Arab Emirates</option>
<option value="United Kingdom" data-defaultpath="uk">United Kingdom</option>
<option value="United States" data-defaultpath="us" selected="selected">United States</option>
<option value="Venezuela" data-defaultpath="ve">Venezuela</option>
<option value="Vietnam" data-defaultpath="vn">Vietnam</option>
<option value="Zambia" data-defaultpath="zm">Zambia</option>
</select>
</span>
</div>
<div class="save-button" id="btn-header-save">
<button type="button" class="btn btn-primary">Save</button>
</div>
</div>
</div>
</div>
</div>
</section>
</div>
</header>
<div>
<div class="modalboxbutton internal-alert">
<a class="mfp-open-popup-link tk-ff-meta-web-pro course-read-more internal-alert emc-button aqua-blue-bg-button d-none" data-toggle="modal" href="#internal-header-alert">
<span>Internal alert</span>
</a>
</div>
<div class="modalboxcontent">
<div id="internal-header-alert" class="modal fade">
<div class="modal-dialog">
<div class="modal-content modal-lg">
<button id="internalheaderalert" title="Close (Esc)" type="button" class="mfp-close" data-dismiss="modal">CLOSE <span class="mfp_close_x_border">X</span></button>
<div class="column">
<div class="clear pb-2"></div>
<div class="popup-content">
<div class="modal-box">
<div class="mb-content">You’ve been identified as an employee who is accessing the Education Services Customer site. If you wish to perform activities such as browse, track or consume training, please select
<a href="/content/emc/en-us/internal/home.html">here</a> to be redirected. For more information about accessing the education website – please visit our <a href="/content/emc/en-us/internal/home/faq.html">FAQ</a>.</div>
</div>
<div class="clear"></div>
</div>
<div class="clear pb-2"></div>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- Begin Test and Target code-->
<script src="https://afcs.dellcdn.com/tnt/adobebundle/delltech/adobebundle.min.js"></script>
<!-- End Test and Target code-->
<div>
<style>
/* External Notify */
.externalViewNotify {
position: fixed;
z-index: 1051;
font-family: RobotoLight, Arial, Helvetica, sans-serif;
left: 0;
top: 0;
width: 100%;
height: 100%;
overflow: auto;
background-color: rgba(0, 0, 0, 0.6);
display: none;
}
.externalViewNotify .modal-header {
border-bottom: none;
}
.externalViewNotify .modal-dialog {
max-width: 620px;
}
.externalViewNotify p {
font-family: 'Roboto', sans-serif;
font-weight: 400;
}
.externalViewNotify .dellemc-button {
margin: 0px;
}
.externalViewNotify .dellemc-button>span:first-child {
max-width: 100% !important;
}
.externalViewNotify .modal-header {
font-family: 'Arial Bold', 'Arial Regular', 'Arial', sans-serif;
}
.externalViewNotify .notetext {
font-family: 'Roboto', sans-serif;
font-size: 12px;
line-height: 20px;
display: block;
}
.externalViewNotify .modal-title {
font-size: 32px;
font-weight: 700;
}
.closeNotification {
float: right;
margin-top: 12px;
margin-bottom: 20px;
font-size: 20px;
font-weight: 700;
}
.closeNotification a {
padding: 5px 10px;
border: 2px solid #333;
font-weight: bold;
color: #333 !important;
}
.closeNotification a:hover {
text-decoration: none !important;
}
@media only screen and (max-width: 980px) {
.externalViewNotify {
margin-top: 49px;
}
}
/* External Notify end */
</style>
<div class="navbar navbar-light navbar-expand-md">
<div id="menu" class="container">
<a class="navbar-brand" href="/content/emc/en-us/home.html">Education<span class="arrow arrow-right"></span></a>
<button type="button" class="ddHam navbar-toggler" data-toggle="collapse" data-target=".navbar-collapse"><span class="arrow arrow-bottom"></span></button>
<div class="navbar-collapse collapse">
<ul class="nav navbar-nav">
<li class="dropdown menu-large nav-item"> <a href="#" class="nav-link" data-toggle="dropdown">Training<span class="arrow arrow-right"></span></a>
<div class="slide-in from-right">
<div class="slide-in-content">
<ul class="dropdown-menu megamenu">
<div class="row" id="totop1">
<li class="dropdown-item group-ul">
<ul>
<li class="backbutton">
<div><span class="arrow arrow-left mobileback"></span>Training</div>
</li>
<li class="dropdown-header">
<a href="/content/emc/en-us/home/store.html">
<span><div>Browse all Training<span class="arrow arrow-right"></span></div></span>
</a>
</li>
<li class="dropdown-header">
<a href="/content/emc/en-us/home/store/browse-scheduled-courses.html">
<span><div>Browse Scheduled Courses<span class="arrow arrow-right"></span></div></span>
</a>
</li>
<li class="dropdown-header title">By Technology / Solution</li>
<li class="group-ul">
<ul>
<li><a href="/content/emc/en-us/home/training/cloud.html">Cloud<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/converged-infrastructure.html">Converged Infrastructure<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/data-protection.html">Data Protection<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/big-data.html">Data Science<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/desktop.html">Desktop<span class="arrow arrow-right"></span></a></li>
</ul>
<ul>
<li><a href="/content/emc/en-us/home/training/networking.html">Networking<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/security.html">Security<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/servers.html">Servers<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/storage.html">Storage<span class="arrow arrow-right"></span></a></li>
<li><a href="/content/emc/en-us/home/training/virtualization.html">Virtualization<span class="arrow arrow-right"></span></a></li>
</ul>
</li>
</ul>
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1. Go to https://education.dellemc.com/content/emc/en-us/home.html
2. Click “Sign In” on the top right of navigation bar.
3. After clicking on “Sign In,” you will be brought to the screen:
* Existing user: Please sign in using your established Username and Password.
* New user: Follow the multi-step instructions found in the video below..
* NOTE: Learners should register using their personalized business email
address, as company association is determined by a user’s email domain.
* NOTE: You cannot use a group or role-based email address for training
purposes. Transcripts, certifications, and accreditations are tied to
individual users, so students are required to use their personalized
business email addresses. Existing accounts cannot be repurposed for new
users.
❯TECHNICAL ISSUES
TECHNICAL ISSUES
What browser is recommended?
Outdated browsers may cause issues with the Education site. We recommend that
you access using Chrome version 87.0 or higher, Firefox version 83.0 or higher,
or Edge version 44 or higher.
What if I am already using a recommended browser version?
Clear your browser’s cache and cookies for all time, and close completely out of
the browser before trying again.
Chrome:
https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Firefox:
https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-all-cookies-site-data-and-cache
Edge:
https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
What if my issue persists after trying this?
Please open a support case and make sure to provide FULL-SCREEN screenshots and
a full description of the issue.
❯PURCHASE OPTIONS
PURCHASE OPTIONS
How can I purchase training?
View the available purchase options here.
What are Training Credits?
Training Credits are a convenient way to purchase Dell Technologies Education
Services training while protecting your training budget. Valid for one (1) year
from date of purchase, Training Credits provide the flexibility to purchase
training and define a training plan at a later date.
Do Training Credits expire?
Yes, Training Credits expire one (1) year from date of purchase.
How can I purchase Training Credits?
https://education.dellemc.com/content/emc/en-us/home/training/purchase-options.html
How can I determine the number of Training Credits I need?
All classes on the Education Services website will display a Training Credit
price, if applicable.
How do I redeem my Training Credits?
1. Sign in to https://education.dellemc.com
2. Find desired training
3, Add training to cart
4. Go to cart
5. Click Checkout
6. Review order details
7. Place order (or click Edit Order)
8. Access My Training or Learning Path Progress to Launch your training
What is the cancellation policy?
Unless otherwise agreed in writing by Dell Technologies, all training will begin
on the scheduled date. Should Customer request to cancel or reschedule the
Education Services, Dell Technologies will refund Customer’s pre-paid training
fees as follows:
• For Live Classroom (public) offerings, Customer may request to transfer their
training dates to another available date up to fourteen (14) full calendar days
prior to the start of the course for which they are scheduled. A cancellation or
change within fourteen (14) full calendar days of the confirmed course start
date will result in a cancellation fee equal to 100% of the course fee.
• For Live Classroom (on-site) offerings, unless otherwise stated in a separate
statement of work, Customer may request to transfer their training dates to
another available date up to twenty-one (21) full calendar days prior to the
start of the course for which they are scheduled. A cancellation or change
within twenty-one (21) full calendar days of the confirmed course start date
will result in a cancellation fee equal to 100% of the course fee.
Should Dell Technologies cancel any scheduled Education Services, Dell
Technologies will use reasonable efforts to give Customer notice of cancellation
and will endeavor to reschedule as agreed between Dell Technologies and
Customer. If the Education Services are cancelled for reasons within Dell
Technologies’ control, and cannot reasonably be rescheduled, Dell Technologies
will refund Customer’s associated pre-paid training fees. The refund will be
Customer’s only recourse in the event of Technologies ‘cancellation.
❯MY ON-DEMAND LEARNING CENTER
MY ON-DEMAND LEARNING CENTER
What is an ODLC?
ODLC is a learning engagement platform tailored specifically to fulfill
individual, team, or organizational needs for on-demand learning by enabling
immediate access to a collection of portfolio offerings.
How can I access the ODLC?
To access your ODLC subscription, sign into the education website and hover over
My Account in the top-right of the screen.
How do I access training included in My ODLC subscription?
From the On-Demand Learning Center homepage, select the “On-Demand Course and
Lab Collection” tile. This page will display the learning paths, courses, and
labs available with your subscription.
❯EBOOK
EBOOK
What is ebook?
Ebooks are student course materials in an electronic format that can be accessed
from a PC, laptop, table or smartphone.
When do I receive my ebook?
Ebooks are available to you 3 business days prior to the start date of your
class. Late registrations and walk-ins are handled by the instructor in class.
How do I access my ebook account?
If you have enrolled in a Dell Technologies Education Services course previously
and have set up your ebook account, you can go directly to the ebook site by
clicking HERE. Log in with the email you used to register for the training and
the password you created for your account.
If you are a new user, click the link that was sent to you in the email with the
subject line “Dell Technologies Education Services: Access Your eBook Student
Materials for an Upcoming Course”. Follow the onscreen steps to create a
password and then log into the ebook platform.
Can I download the files sent to me from the Dell Technologies Education
Services ebook application?
Yes, you will see a download icon in the Dell Technologies Education Services
ebook application viewer.
What types of viewers are available?
To learn more about available viewers click here.
Can I print the course materials from the Dell Technologies Education Services
eBook Application?
Yes. Open the document in the ebook application viewer. Click the download icon
and you will receive an email from Dell Technologies Education Services with a
link to a zip file which you can then print.
Can I access the ebook course materials on my mobile device?
Yes, mobile browsing is supported. You can download the Raven360 mobile app from
the Apple Appstore for iOS and from the Google Appstore for Android.
iOS - https://apps.apple.com/us/app/raven360/id474145366
Android - https://play.google.com/store/apps/details?id=com.contentravenapp
Where can I obtain more information about ebooks?
Please select here to access our ebook user guide.
Need something else?
Click here to contact us. Be sure to choose ebook support as the case subtype in
your request.
❯DELL TECHNOLOGIES PROVEN PROFESSIONAL CERTIFICATION
DELL TECHNOLOGIES PROVEN PROFESSIONAL CERTIFICATION
Dell Technologies Proven™ Professional is a leading education and certification
program in the IT industry, providing comprehensive coverage of information
storage technologies, virtualization, cloud computing, data science/big data
analytics, and more. It offers a role-based series of courses and exams that
cover the full range of Dell Technologies’ hardware, software, and solutions.
Being Proven means investing in yourself and formally validating your knowledge,
skills, and expertise by the industry’s most comprehensive learning and
certification program. Join a community of dedicated professionals, share
exclusive benefits, get Proven.
Top Questions Answered by the Dell Technologies Proven Professional Team
❯PARTNER (ONLY FOR PARTNERS)
The content under this tab is reserved for partners only. Please refer to the
other FAQ tabs to find the answer to your question.
PARTNER
How do I access training courses and Learning Paths within the Partner Academy?
Please review the guide and videos below to start your journey:
Navigation Guide to Access Credential and Competency Training
Tutorial Video Playlist
How can I update my Partner Portal account?
For assistance with your Partner Portal Account, please open a case here.
I have moved to a different company. How do I update my account?
Partner User accounts are created in the Partner Portal by their company's
Account Administrators. The Account Administrators at your company will need to
create a new account for your new email address in the Partner Portal. If you do
not know who your Account Administrators are, please open a case through the
Partner Portal for assistance. Once your new account is created, you can have it
merged with your old account to maintain your training history. Please open a
case and specify which email address needs to be merged into which. Students
will need to self-update their CertTracker account email address by following
the steps below.
* Log in to CertTracker at: https://www.certmetrics.com/dell/login.aspx
* Click on the Demographics menu option.
* In the Relation to Dell Technologies field, select PARTNER.
* In the Work email/Dell Technologies Account ID field, enter your work e-mail
address associated to your profile in Program Tracker.
* If you have questions about what e-mail address to use, contact your Partner
Administrator or use the Contact Us option within Program Tracker.
* If you make any changes in the Demographics page, you MUST scroll to the
bottom of the page and click on Update/Confirm to save your changes!
Can I use an email service provider domain like gmail.com?
Email service provider domains should only be used when your company does not
have its own business email domain, or when you require an additional account
for an alternate selling channel and have no suitable additional email addresses
in your business email domains.
Can I create an account with a group email address?
You cannot use a group or role-based email address for training purposes.
Transcripts, certifications, and accreditations are tied to individual users, so
students are required to use their personalized business email addresses.
Existing accounts cannot be repurposed for new users.
I completed a course, but did not get credit in the Partner Academy. How do I
get this fixed?
Please open a case and provide the title(s) of the impacted courses and your
score. If possible, send a screenshot of your completion screen. Make sure to
provide the titles of the impacted courses and your score.
I completed a course, but did not get credit in Program Tracker. How do I get
this fixed?
Please contact your Channel Partner Account Manager. If you do not know who your
CPAM is, you can submit a case in the Partner Portal by selecting Support in the
menu bar, then choosing PROGRAM BENEFITS AND REQUIREMENTS from the options.
How long will it take for my Partner training completions and Proven
Professional certifications to appear in Program Tracker?
It can take up to 5 business days.
What training should I take?
If you have questions about what training or other program components are
required to “certify” a resource and/or meet a competency, metal tier or other
Partner Program requirement, please refer to the Partner Portal, your Channel
Partner Account Manager, Channel Services Business Specialist and/or the Channel
Services Help Desk for further assistance.
Partner Portal
Channel Services Help Desk
How do I access my previous training?
You can access your previous training from the My Account menu in the top right
corner of the screen. Learning Path Progress shows your courses grouped by
Learning Path and My Training shows all your individual courses. My Training
will only show courses that are In Progress or were Completed within the last 12
months. For a full list of your Completed courses, you can click the “Export all
Results” link to download a CSV file of this data.
Why can't I find Competency Training courses?
You can learn how to take competency training by reading the Navigation to
Competency Training guide or watching the Earn My Credentials video.
I received an error when trying to register for a course. How do I get help?
Please open a case, select Request Type “I have an issue regarding Partner
Collections/ELE”, and provide the title(s) of the impacted learning
paths/courses.
In what languages are Dell Technologies Partner Program Accreditation courses
taught?
Accreditation Sales curriculum are usually available in English, Japanese,
Korean, Chinese, French, German, Spanish and Portuguese.
Accreditation SE curriculum are usually available in English, Japanese, Korean,
Chinese, Spanish and Portuguese.
What is a Learning Path?
A learning path is a collection of courses required to earn a credential. We
encourage all partners to complete courses from their Learning Path Progress
page to ensure all requirements are met.
Are there pre-requisites for Compliance training?
To earn some Dell Technologies Partner Program Accreditation credentials, we
require completion of 2 curricula. Please refer to the requirements for each
credential here.
How do I find more information about the Partner Program?
The Dell Technologies Partner Program tiers each have their own revenue and
training requirements, enabling partners to progress beyond the entry level
Authorized status. The Dell Technologies Requirements and Benefits document
provides Solution Providers a framework for understanding the rebates and tier
requirements of the Dell Technologies Partner Program. Learn more about Dell
Technologies Requirements and Benefits.
How do I learn more about the various Partner accreditation tracks?
The Dell Technologies Partner Program has multiple accreditation tracks for
different Partner types. To learn more about Partner program benefits and
requirements, contact your Dell Technologies Channel Program Account Manager.
How can I tell if my organization has satisfied the Dell Technologies Partner
Program Training & Revenue Requirements?
For information on this topic, please contact your Dell Technologies Channel
Program Account Manager or open a case.
How do I track my individual training completions?
Learning path progress for an individual can be tracked within the Partner
Academy. When you assign yourself a particular learning path, a progress bar in
the top right-hand side of the screen will move from 0 to 100% as you complete
the required modules. You can track curriculum progress in ‘My Account -
Learning Path Progress’ in the top navigation menu of the Partner Academy. You
can track individual course completion in ‘My Account - My Training’ in the top
navigation menu of the Partner Academy.
Credential completion can be tracked within CertTracker once you have met all
the requirements. You can view and print your certificate at CertTracker.
Where can I view the recommended training for the services delivery
competencies?
To view the recommended training for the services delivery competencies, go to
the Services Delivery Enablement Matrix and review the appropriate
product-specific pages. Once you have reviewed the Services Delivery Enablement
Matrix, you can utilize the How to Locate Recommended Training Guide – Services
Delivery for details and instructions on locating these packages and courses via
the Partner Academy or the On-Demand Learning Center (ODLC).
Where can I find what Proven Professional certifications are required for a
services delivery competency?
To view the competency requirements for the services delivery competencies,
including any Proven Professional certifications, go to the Services Delivery
Enablement Matrix and review the appropriate product-specific pages. Once you
have reviewed the Services Delivery Enablement Matrix, you can utilize the
Certification Exam Partner Preparation Guide – Services Delivery for information
on preparing for a Proven Professional exam. Watch the Certification Overview
Video to learn how to schedule your exam, what to expect on the day of your exam
and more!
Where can I find information about the competency-aligned training plans
available for partners on the On-Demand Learning Center (ODLC)?
View the ODLC Brochure here for complete details.
Where can I view more information about Services Delivery?
To access information about Services Delivery, go to the Partner Portal >
Products, Solutions & Services > Delivery or click here.
Where can I get help with questions about Services Delivery?
For help with Services Delivery, visit Channel Services Helpdesk.
Where can I find the Partner Program’s list of accepted Technology Architect and
Cloud Architect certifications?
Click here to view the list of accepted Technology Architect and Cloud Architect
certifications.
Where can I view recommended training for the accepted list of Technology
Architect and Cloud Architect certifications?
Click here to view the list of accepted Technology Architect and Cloud Architect
certifications. In the list of approved certifications, click on the Recommended
Training package or course name to view the package or course details. You can
then review the How to Locate Recommended Training Guide – TA and CA for details
and instructions on locating these packages and courses via the Partner Academy
or the On-Demand Learning Center (ODLC).
Where can I view information on the certifications included in the accepted list
of Technology Architect and Cloud Architect certifications?
Click here to view the list of accepted Technology Architect and Cloud Architect
certifications. In the list of approved certifications, click on the
Certification Title to view the exam description. You can then review the
Certification Exam Partner Preparation Guide and visit the Dell Technologies
Proven Professional program site for more details on exam preparation. Watch the
Certification Overview Video to learn how to schedule your exam, what to expect
on the day of your exam and more!
How do I update my demographics in CertTracker?
* Log in to CertTracker at: https://www.certmetrics.com/dell/login.aspx
* Click on the Demographics menu option.
* In the Relation to Dell Technologies field, select PARTNER.
* In the Work email/Dell Technologies Account ID field, enter your work e-mail
address associated to your profile in Program Tracker.
* If you have questions about what e-mail address to use, contact your Partner
Administrator or use the Contact Us option within Program Tracker.
* If you make any changes in the Demographics page, you MUST scroll to the
bottom of the page and click on Update/Confirm to save your changes!
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