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Submitted URL: https://go.insight.com/MzY2LVVLWS0yMjEAAAGFx4sokBzO53biCEO_JUEsviCKXBa8NAqB5nolsomB65WMeSeOtVtss999amo-a-sq5TqRGsI=
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Submission: On July 25 via api from CA — Scanned from CA
Effective URL: https://ca.insight.com/en_CA/help/return-policy.html?mkt_tok=MzY2LVVLWS0yMjEAAAGFx4sokCQAMaL7gvcJh6G4o0rzKXXjU138EE9rMA...
Submission: On July 25 via api from CA — Scanned from CA
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* 1.800.INSIGHT
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CANADA
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RETURN POLICY
Talk to a specialist
A. Policy. Unless you have a separate written agreement with Insight, the
return of hardware and software purchased from Insight (collectively,
"Product") is subject to specific manufacturer, publisher or distributor
restrictions. Such suppliers may provide limited or no returns of Products.
If the supplier accepts returns, you may return Product and Insight will
assist in its replacement or grant you a credit against future purchases in
an amount equal to the original purchase price and freight paid for the
Product less any applicable restocking fees. You are responsible for
shipping charges and risk of loss on all return shipments. Returns are also
subject to the rights of return processes below. If you fail to return
Product within the applicable return policy period or if the Product does
not meet the rights of return and processes under this Return Policy, the
Product is considered accepted by you and not returnable.
B. Rights of Return:
* Permitted Product Returns.
Hardware: If permitted by the manufacturer's return policy, hardware,
accessories, peripherals and parts may be returned if: 1) the packaging is
unopened and still in the manufacturer's sealed package, and 2) returned
within 30 days from the date of shipment.
Software: Software may be returned if permitted by the publisher's return
policy. If the publisher does not allow the return of software, you may
not return the software to Insight.
* Damaged Products. Packages that are obviously damaged should be refused at
the time of original delivery attempt. If damaged Products are accepted
from the carrier, contact Insight's Client Services within 2 days after
receipt of shipment to arrange for a carrier inspection and a pickup of
the damaged Products. All damages should be noted on the carrier delivery
record prior to the driver leaving your premises. Please save the Product
and all original box and packaging. Timely receipt of this information is
necessary to file a damage claim with the freight carrier and avoid delays
in returns and replacements.
* Order Discrepancies. All order discrepancies (shortages, mislabeled
product or overages) must be reported to Insight's Client Services
Department within 5 days of receipt of shipment.
* Defective/Dead on Arrival (DOA). Report DOAs to Insight's Client Services
within 10 days of receipt of shipment. Some manufacturers and publishers
require DOAs to be handled directly through them. In such cases, Insight's
Client Services will provide the manufacturer's contact information.
* Non Returnable Product (not all inclusive). The following Products cannot
be returned to Insight:
* Discontinued items
* Special order items
* Items for which manufacturers will not accept returns
* Custom configurations of systems
* Open units, and/or units which require re-packaging
* Units in an unsuitable resale condition
* Closeout, remanufactured and refurbished Products
C. Process. All returns must have an Insight return material authorization
(RMA) number. If the return meets Insight's return guidelines, you may
obtain a RMA number by contacting:
* * Insight's Client Services at 1-800-827-6100. Insight Client Services
business hours are 6:00 a.m. to 5:00 p.m. Mountain Standard time
(Arizona);.or
* By email, RMACA@insight.com
In order to expedite a return, please have the following information on hand
when requesting an RMA number: Client Account Number, Invoice Number, Serial
Number (if applicable), and the nature of the issue and whether the
manufacturer's seal has been broken.
Once the RMA number is issued, please note:
* RMA numbers issued by Insight are good for 15 business days only. Product
authorized for return must be received within such time period at the
facility identified on your RMA instructions.
* RMA numbers cannot be extended or re-issued.
* Clearly mark each address label of each package being returned with the
RMA number. DO NOT WRITE ON THE VENDOR'S BOX.
* Insight strongly recommends using a reputable shipping carrier capable of
providing proof of delivery, as well as properly packing and fully
insuring return shipments.
* All returns MUST be 100% complete and contain:
* ALL original boxes and packing material;
* Have original UPC codes on the manufacturer's or publisher's boxes; and
* Contain all blank warranty cards, accessories and documentation provided
by the manufacturer or publisher.
* Incomplete returns may be returned to sender or subject to a minimum 25%
restocking fee at Insight's sole discretion.
Revised June, 2016
ALL TERMS & POLICIES
Terms
* Terms of Purchase
* Terms of Sale – Cloud Services
* Terms of Sale – Products
* Terms of Sale – Services
Policies
* Privacy Policy
* Return Policy
* Stock Status Explanations
* Terms of use
* Vendor Code of Conduct
1-800-Insight
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