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Submission: On December 13 via manual from US — Scanned from CH
Submission: On December 13 via manual from US — Scanned from CH
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Docusign 2024 Release 3 Is Live! Discover the New Capabilities
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ESIGNATURE
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* 5,119 Topics
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5119 Topics
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
9527
A
2 months ago
G
gschultzNewcomer
posted in eSignature
Formulas in templates and impediments to advanced use cases
We are running into advanced use cases in which formulas values allow us to use
conditional fields very efficiently. The use of formula fields is introducing
impediments. For every template that has formula fields, the “Recipients can
edit documents” option is locked and cannot be changed. If a template does not
have formula fields, “Recipients can edit documents” option is not locked and
can be changed We are now experiencing an issue in which when we have formula
fields and “Recipients can edit documents” enabled, we get the error “Unable to
create the envelope.” We need the “Recipients can edit documents” enabled to
allow for envelope markup. We have also found that formulas in templates and
subsequently envelopes do not allow us to correct envelopes. As our use cases
become more advanced and formulas allow us to do some things more efficiently,
we are finding DocuSign limitations with formulas in templates are making us
look to alternatives.
0
263
G
1 hour ago
B
Binh TranNewcomer
asked in eSignature
Docusign keeps taking user back to login page after attempting to login
A user attempted to login from the Docusign login page. The user entered his
email which takes the user to the next screen and then clicked on ‘Use Company
Login’. Afterward, it just takes the user back to the Docusign login page. Any
idea what is causing this?
0
1063
P
1 hour ago
D
deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded
Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support
0
13113
L
2 hours ago
J
JarbitNewcomer
asked in eSignature
customizing a signing order
I’m wondering if anyone has successfully solved for the follow sequence via a
signing order. This is for job offer letters. Recruiter set as viewer sends to
recruiter recruiter views may ask for edits for sender (coordinator) Candidate
set as signer should not send to candidate until coordinator makes any edits
requested by recruiter. would be ok to send automatically if no edits requested,
but this is a nice to have. Currently, our recruiting coordinators are doing
this as a two step process. They send the doc to the recruiter set as a viewer.
The recruiter replies all good or needs edits. Coordinator makes any requested
edits then sends to the candidate set as the signer. Thanks in advance for the
help.
0
153
J
2 hours ago
R
RikkeHeesgaardNewcomer
asked in eSignature
Change of date formate does not change in signature date
I have followed the guide to change the date format to YYYY.MM.DD - but it does
not change on the stamp “signed date” field as allocated in the template. Why is
that?
1
76010
L
6 hours ago
O
oliviamallyaNewcomer
asked in eSignature
Changing date format of signed document
Is there any way to change the date format of a signed document? I have changed
it on the backend after sending but the signature still has the old format on
the document.
0
1154
L
7 hours ago
O
Oli.MNew Voice
asked in eSignature
SIGNATURE_PROVIDER_INVALID_NAME
Dear all, We face an issue in Prod which is not existing in our Sandbox env.
SIGNATURE_PROVIDER_INVALID_NAME The signature provider name specified is not
valid. Invalid signature provider name The name is intesa_tsp_spid_dev Who can
confirm what is the correct name for this signature in Production ? Thank you
olivier
0
31
8 hours ago
J
J PlantNewcomer
asked in eSignature
Document formatting issue when using Dynamic Templates/Template Builder, messing
up tabulations.
Hi, New to the forum, have an issue using the Template Builder. I’m wanting to
add customer sender fields to a contract document, company name, address etc and
can add these easily enough. The document however is text heavy and has
paragraphs, bullets and tabulations. When very first loaded in, it looks fine.
As soon as I start in the Template Builder, I loose that formatting and things
become joined and/or our of line. I see mention of flattening/PDF’ng however
unsure how that solves the problem when I’m wanting to add the customer fields
as the Template Builder doesn’t support PDF format. Perhaps I can approach it
differently or am missing another method? Thanks
0
10
J
8 hours ago
M
MMohammadNew Voice
asked in eSignature
False mail notifications and entries in history when signer has not clicked into
envelope.
We are experiencing an issue whereby senders are receiving notifications that
recipients have viewed an email, and it is including phantom entries into the
envelope history of this action, when the action has not taken place. Is anyone
else experiencing this? As it is documenting actions by a user which are not
taking place we dont feel that the legality of the envelope history is valid (we
have tested several times and when an envelope is received it is stating that
the envelope has been viewed when the link has not been clicked on). Support
have been no use at all, so hoping some others may have suggestions or at least
acknowledge they may be experiencing the same.
5
13810
M
16 hours ago
R
RoseFrequencyNew Voice
asked in eSignature
Sharing Docusign Template Externally
Hello—I created a template in DocuSign for one of our clients that they would
like to use. Is there a way to directly share the template with them through
DocuSign? When I try sharing through DocuSign, I can only share internally. I
tried downloading the template and emailing it to the client, but they do not
have an enterprise account so they cannot upload .json files.
0
182
A
17 hours ago
J
j.calvoNewcomer
asked in eSignature
Dynamic position of signatures in template
Hello, We work with a document, some minutes of sorts, that can be of varying
lengths, but the 2 signature pages at the end are always the same. is there some
way to bind the signatures to these 2 last pages in a template? Currently with
the Template we have built me need to manually move the signature fields to the
appropriate pages each time.
0
132
A
17 hours ago
J
JoshJNewcomer
asked in eSignature
Print Driver and Envelope Types
We started using Custom Envelope Types in our organization and today I found out
that when using the print driver, the option is not available, but is if I
create an envelope using the web app. Is there a setting for the print driver to
enable Envelope Types? Thank you in advance!
0
42
A
17 hours ago
U
User1234Newcomer
asked in eSignature
Configuring Signing Reasons
Is there a way to configure the system to have different signing reasons for
internal and external users?
0
122
A
17 hours ago
N
nathanmummertNewcomer
asked in eSignature
Login Issues
i added a user to my account and made them an admin, but every time they login,
it's sending me a code to my email to verify rather than his. Can you help?
0
174
A
17 hours ago
K
Kelly.AmottNewcomer
asked in eSignature
Importing from Excel into DocuSign
I received a request\question from a user - “We are working on a project where
we spend weeks and weeks copying information from Excel to DocuSign. We were
hoping there is a better way”. I have a meeting with them to discuss the
particulars but want to get ahead of the question. Is there a better way?
0
274
18 hours ago
S
SueD25Newcomer
asked in eSignature
Changing my email address
I am trying to change my e-mail address. I keep receiving an authentication code
but it is not being accepted. I ask for another code, the same code comes and
again does not work
0
174
19 hours ago
E
esolutionsNewcomer
asked in eSignature
Not able to access signed document
Hi, Last May, I have received a document to my email and signed the same.
However today, when I try to login with that email docusign said I don’t have
any account with that email address. So I created a free account with that emai
and logged in. But I could not see any documents in that login. How to get my
signed document?
0
315
19 hours ago
D
DivinityNewcomer
asked in eSignature
New Template Editor - How do I resize Initial Box?
The Inital Box is way too big in my document, and I cannot figure out how to
resize it when building a template with the new editor. Does anyone know how?
0
71
22 hours ago
L
luciano.netoNewcomer
asked in eSignature
Download links Docusign PKI
Hello, Where can I find the Docusign PKI for Chrome/Firefox and .exe for Windows
download links? I searched and found this link
https://docusign.my.site.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=ssc1607618442391.html&_LANG=enus
but these are just the instructions, there is no link. Regards!
0
140
L
1 day ago
S
sunzhikunNewcomer
asked in eSignature
Unable to log in
The email address I used to register is invalid and I cannot get the
verification code. What should I do?
0
122
1 day ago
C
COD1977KJNewcomer
asked in eSignature
Shared envelope Notification emails needs to be sent to the orginal sender
I have set up a shared envelope for our team, and the documents once sent moves
to a shared envelope so everyone can see movement, the issue that comes up is we
get asked what stage the documents are for signing, as none of the team get
notifications as all the notification emails get emailed to the shared email
address. Is there anyway that the original user can get the notifications
instead as the only way of knowing if any movement is checking the sent box on
DocuSign as the shared envelope as over 30 people added and looking through the
emails is not the best or easiest way. Is there anyway of adding that person who
sent originally I know we can added a cc in the signatures but they only get a
notification once everything is completed not at different stages of the
envelope, like someone has viewed or witness has signed or its with another
person now. like if we sent from our personal envelope we would get updates on
each step and thats what we need. I do have admin rights so if th
0
225
N
1 day ago
N
NebNewcomer
asked in eSignature
How do I add a signature field using Word Template Assistant
HI, I’ve just started using Docusign and I’m setting up my first template using
the Word template assistant. The context is I need to send the same template to
many different recipients over time ie not bulk send. I can see I can define
text, number, date & dropdown fields, but how do I define where a signature
field is? Thanks
0
91
1 day ago
M
mehul.shahNew Voice
asked in eSignature
Signing Resource File changes not reflecting
Hello, I want to hide the download & print button from the post signing
experience screen. I have updated the signing resource XML file by marking
DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred :
DocuSign Signing Resource File Guide) As mentioned, these buttons won’t be
hidden from recipients who hold an account within DocuSign but I’m able to see
the Download & Print buttons on the popup window & don’t have an account within
DocuSign. Any help appreciated. Regards & thanks, Mehul Shah
0
7414
1 day ago
R
Rick Gr0ssNewcomer
asked in eSignature
Managing email
How can I see email older than six months? i have a Docusign Account but it
won’t let me go back any further than that?
0
644
A
1 day ago
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