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SIGNING
Find answers to your eSignature signing questions.
* 822 Topics
* 2,256 Replies
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822 TOPICS
Recently Active
Most Replies Most views Newest First
R
RomygeboortezorgNewcomer
asked in Signing
CAN I SIGN DIFERENT DOCUMENTS WITH DOCUSIGN?
Is it possible to sign a document with docusign when it wasnt made by docusign?
Thankyou!
02
A
1 hour ago
G
GMLonNewcomer
asked in Signing
NOT RECIEVING NEW DOCUMENTS TO SIGN
I am not receiving any new documents for signatory. I have checked email address
on account and that which the suppliers are using? I do not even receive an
email to notify me. Can anyone advise on this?
04
A
1 hour ago
M
Marie-Celine LeblancNewcomer
asked in Signing
HOW CAN A SIGNER MANAGE TO SIGN A DOCUMENT IN THE EVENT OF A "COOKIES SHOULD BE
ENABLED" ISSUE?
Hi All! We’ve got an issue with a signer who is unable to sign a document in
QES, due to a "Cookies should be enabled" error (browser = Safari). However, she
accepted cookies + tried with another browser but still remains blocked.Have you
ever encountered this problem?
02
C
1 hour ago
S
sylviaNewcomer
asked in Signing
ABOUT COMPLETE DOCUMMENT
The documment says it is complete, but I am the sender and I didn´t sign yet?
02
C
1 hour ago
A
Anifrangipani44Newcomer
asked in Signing
INTERNATIONAL NUMBER
I am a recipient of an envelope. My number for verification is set by the sender
as ÷610484****** I have been unable to do sms verification. I have requested the
sender remove the 0 They said they vhanged the number but the number is still
appearing with the zero before the 9 digit number. The sender says they don't
know wbat is wrong and said I should ask Docusign for assistance. What can I do?
05
C
1 hour ago
Y
yoshiljNewcomer
asked in Signing
PASSWORD SET UP PROMPT AFTER APPROVING EACH DOCUMENT
Hello, does anyone know how we can stop/turn off the prompt for setting up
password? The approver set up the password but this screen comes up each time.
He has many documents to approve so trying to get rid of this… Thanks!
05
C
2 hours ago
C
chasmaderNewcomer
asked in Signing
WHY CANT I READ A SIGNED DOCUMENT ON MY LAPTOP?
I noticed Docusign just had a begin revision. For the life of me, I cannot
understand why I cannot read a signed document on my Chromebook on and am being
directed to read it on my phone. I use D-sign for contracts and I need to see
them complete, which means a a full size screen. I've missed stuff in the past
when reviewing on my phone and don't understand why a change of this type would
be forced on a consumer. Would anyone know how to change the settings back? I
get that I can download and then open it up that way, but that’s like 3 extra
steps when I’d always been able to simply click on the document and read
through. Thoughts??
02
C
3 hours ago
A
AmmVNewcomer
asked in Signing
ENABLE PART 11 MODULE
Dear all, in our account’s signing setting we do not have the possibility to
flag the “Enable CFR Part 11 Rapid Signing” as shown in various instructions.
Can you please tell us how to do it? Does it depends on account’s settings or
account’s type? It’s really important for us to add that to our signature.
Thanks in advance for your help.
03
3 hours ago
L
LorenaOliveiraNewcomer
asked in Signing
ERROR WITH THE ESIGNATURE
My envelopes are coming back with a white window covering the pages: The
signature camp was at “Titulado” Could you tell me what is causing this and how
to resolve it? Thank you in advance.
02
L
3 hours ago
N
NinaNewcomer
asked in Signing
SUBSCRIPTION QES
Hello, We currently have the free version of docusign. We want to have a
document signed via QES. How can we do this? After the trial period, we would
like to buy a subscription, but we do not know which subscription is best suited
for this. Thank you in advance
05
J
2 days ago
F
frabuNewcomer
asked in Signing
ERROR VERIFYING SIGNATURE ON PDF DOCUMENT - NON-EU CERTIFICATE
Hello everyone, I signed a PDF document with DocuSign to add a trade name to my
business in a French government portal, but I received the error: Your signature
is not valid:The summary was signed with a non-EU foreign certificate whose
certification authority is not included among those defined in the eIDAS trusted
lists. Therefore, your signature is not considered valid as we cannot find the
certification authority of the certificate used among the eIDAS trusted lists.We
invite you to contact your signature provider to obtain a compliant signature.
Could someone kindly give me advice on how to resolve this issue?Thank you very
much! Kindest Regards,Franz B.
03
C
2 days ago
U
UeirinNewcomer
asked in Signing
CAN DS ADMIN VIEW AND DOWNLOAD ALL ENVELOPES?
Hi, we are trying to assign Admin roles and need to know if DS Admin can view
and download all envelopes? When we test the DS Admin role, it seems like the
access does not allow us to view and download any documents / envelopes sent out
and signed by our company users unless shared access is granted. If User resigns
and we don’t have access to their envelopes, then the documents will be lost
forever? PS: We are not using CLM.
04
N
2 days ago
A
AndyFNewcomer
asked in Signing
ISSUES WITH TWO RECIPIENTS SIGNING DOCS VIA DOCUSIGN
I have sent some documents to two clients of mine, who appear to be having
issues with them both being able to sign the docs. They tell me that when one
party successfully signs, the option for the second party to do so then
disappears & she is therefore unable to sign. Is there a client guide anywhere
with graphics to show how they can resolve this?
03
A
2 days ago
K
KimUNDNewcomer
asked in Signing
NEXT BUTTON ISN'T THERE ANYMORE
I am trying to send a document that needs 2 signatures. I downloaded the
document, added the 2 names and scrolled down to the bottom and the “Next”
button is not there, so I can’t go to the next page where I indicate where they
sign. I have never seen this happen before, I am stuck on the first page!
23
N
2 days ago
G
GVallejoNewcomer
asked in Signing
ERRONEOUS SIGNING NOTIFICATION
Has anyone seen this issue. A document was sent out for multiple people to sign.
All email notifications went out and all users signed. Then without any changes
to the docs, users were sent notification emails that they needed to sign but
already had.
12
N
2 days ago
E
Ejaz AshrafNewcomer
asked in Signing
DOCUSIGN EMBEDDED REDIRECT ISSUE (NEW USERS) - HELP NEEDED!
Hi everyone, We're facing a bit of an issue with DocuSign embedded signing in
our project (uses .NET backend and Angular frontend). The issue is with how new
users are redirected after successfully signing a document for the first time.
Subsequent attempts work just fine. Here's what's happening: Expected: After
signing, new users should be redirected to our configured URL:
https://client-portal-dev.azurewebsites.net/deductions Reality: On the first
attempt only, new users are redirected to:
https://client-portal-dev.azurewebsites.net (without the "/deductions" part)
We've double-checked and our redirect URL is definitely set correctly in
DocuSign. Anyone else encountered this before? Any pointers on how to resolve
this would be much appreciated! We need to make sure new users land on the
intended URL after their first signing experience. Thanks in advance for any
help!
02
N
3 days ago
V
Vlasta MikusovaNewcomer
asked in Signing
E-SIGNED DOCUMENT BEFORE SIGNING BY US
Hello, we have already received an email with .pdf contract signed by one party,
the Supplier, through a qualified DocuSign electronic signature. Is it ok to
create our new envelope with it and have two supplier electronic signatures on
the document? Note: we only need an advanced electronic signature. Thanks
02
N
3 days ago
N
NanaNewcomer
asked in Signing
DOCUMENT VISIBILITY TO INTERNAL & EXTERNAL FOR MULTIPLE DOCUMENTS
i have 2 documents Document X - to be signed by A, B & C (internal) Document Y -
to be signed by C (internal) & D (external) Only C is able to view Document Y as
reference to Document X because C is the signatory for both document X & Y. The
visibility check box is greyed out for document Y for signatory A & B because
they are not the signer i supposed. How can i enable them to view Document Y
even though they are not signer? Thanks.
05
N
3 days ago
T
Todsey05Newcomer
asked in Signing
FINDING OLD SIGNED DOCUMENTS
How can I find old documents I signed in 2021? It looks like I can only go 6
months back
05
R
3 days ago
P
PeteNewcomer
asked in Signing
E-SIGNATURE ERROR ON FRENCH GOV SITE
Hello, I am receiving this error on a French Gov site, which I need to
electronically sign a document.error I am getting:------------------------Your
signature is not valid: The summary was signed with a foreign certificate
outside the EU and whose certification authority is not present among those
defined in the eIDAS trust lists. Your signature is therefore not considered
valid since we cannot find the certification authority of the certificate used
among the eIDAS trusted lists. We invite you to contact your signature provider
in order to have a compliant
signature.---------------------------------------What is strange is your company
is listed as a valid third party for electronic signatures.Here is the French
gov site that recommends your platform:
https://www.francenum.gouv.fr/guides-et-conseils/pilotage-de-lentreprise/dematerialisation-des-documents/la-signature#avancee
Here is original error message not translated: Votre signature n'est pas valide
: La synthèse a été signée ave
02
N
3 days ago
K
KameliaNewcomer
asked in Signing
WHY IS THE SIGNING DATE WRONG?
Hi there, I have the same issue with one of our users in the firm. Once have a
look at here, found this question He does not have a DocuSign account, and the
Sender is me, I have checked My Preferences > Regional Settings > it has been
set to Match my Computer’s time zone. So it sjould be 6 June, whereas once he
signs the letter, the signed date shows 5 Jun, a day before. Any idea?
03
3 days ago
A
AlliedHealthResearchNewcomer
asked in Signing
HOW ARRANGE FORWARDING OF ENVELOPE?
I’m sure this has been answered somewhere alread but thank you again for your
responses. I want to send an envelope with several documents to sign. I’m going
to send it to just one person (an administrator) who will then forward the
envelope onto several other people to complete with their signatures. Can you
recommend a video tutorial on how to do this? I’m having difficulty
understanding how to go about it. Many thanks for your time
03
C
3 days ago
C
co.odom2Newcomer
asked in Signing
ENVELOPE OR ACCOUNT ACTIVATION NOT FOUND ISSUE
Apologies for the possibly incorrect Category/Tag, I’m unsure which DocuSign
product is involved here other than my issue involves something “Powered by
DocuSign”. As part of a job application process, I need to obtain a copy of my
transcript from my university, which involves a DocuSign product/process. I
created my access password and sent the transcript to myself, which both went to
my email. I clicked the Review Document button in my email and correctly entered
my access password, but I accidentally clicked the gray “ . “ button next to the
yellow “Access” or “Login” button, I don’t remember which exactly it was. The
gray button that only contained a period took me to an “Envelope or Account
Activation Not Found” error page of the Activate Wizard, and now every time I
click the Review Document button in my email, I am taken to that error page. I
don’t know what this “ . “ button is for, but it might have something to do with
the problem.
01
A
4 days ago
A
Amy.BNewcomer
asked in Signing
I HAVE INPUT THE CORRECT PHONE NUMBER AND CLIENT CAN'T RECEIVE SMS
I have input the incorrect phone number for the second applicant and she can’t
continue on with the application form. Can I fix this, without having the first
applicant complete their part again? Thanks
02
C
4 days ago
A
AdvocateNewcomer
asked in Signing
ADVOCATE
I want to open another account with a 2nd signature that would belong to my
husband
02
A
4 days ago
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