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 2. Living in London
 3. Community services
 4. Homeless Prevention and Housing

 5. Service Depots at Encampments




SERVICE DEPOTS AT ENCAMPMENTS

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The Latest

On July 4, 2023, Service Depots began operation in Ann Street Park, Cavendish
Park, Wellington Valley Park, and Watson Street Park, bringing basic services
like food, drinking water, washrooms, and garbage cleanups directly to people
living in encampments.

--------------------------------------------------------------------------------

What are Service Depots?

Service Depots are daily services that are set-up for roughly 90 minutes per day
as an emergency response providing basic needs to people living in tents and
encampments. They are a temporary crisis solution and are time limited services
designed to serve those who are already living unsheltered in the area. 

The services that have been established as part of this temporary solution are
focused on:

 * Safe and clean drinking water
 * Hygiene and sanitation facilities
 * Resources and support to ensure fire safety
 * Waste management and garbage collection systems
 * Social supports and services
 * Resources to support personal safety of residents

While a system level encampment strategy will be created as part of the Health
and Homelessness Whole of Community Response, City Council has approved funding
to support community organizations in establishing immediate short-term Service
Depots to provide basic needs for individuals experiencing homelessness. 

The Service Depots are an emergency response meant to decrease additional levels
of desperation experienced by those living in encampments, which have been
identified by frontline workers, and to help mitigate the effect on surrounding
areas, by providing garbage facilities and hygiene stations.

To learn more about the Service Depots, please review the Encampment Response
Update to Community and Protective Services Committee – June 13, 2023.

--------------------------------------------------------------------------------


WHAT IS THE DIFFERENCE BETWEEN HUBS AND SERVICE DEPOTS?

Service Depots are daily services that are set-up for roughly 90 minutes per day
in specific areas as an emergency response providing basic needs to individuals.
They are a temporary crisis solution to help people who are already living
unsheltered. 

Hubs are different and will be uniquely purpose-designed physical spaces across
London that can provide a range of services under one roof. Hubs do not
currently exist yet in London, but are being developed as part of London's Whole
of Community System Response. They will have common core functions, such as
access to care, health and wellness services, 24/7 safe spaces, transitional and
crisis beds, and one phone number to call for referral. Every interaction at a
hub is an active and intentional effort to enable an individual’s next steps
toward supportive housing. London’s Hubs Implementation Plan was endorsed by
Council in July, 2023.

Last modified:Friday, October 20, 2023
Contact information
HOMELESS PREVENTION AND HOUSING

The City of London Housing Access Centre (HAC) Team

hac@london.ca
Phone
HAC: 519-661-0861
Homeless Prevention
519-661- HOME (4663) or 1-833-932-2297


MAIN NAVIGATION - COMMUNITY SERVICES 4TH LEVEL

Whole of Community System Response to Health and Homelessness in London
 * Community Partners
 * Health and Homelessness Fund for Change
 * Hubs Implementation Plan
 * Service Depots at Encampments
 * Summit Process and Progress

300 Dufferin Avenue
519-661-CITY (2489)
3-1-1 (within London)


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